As long as I live in the Redding area, I'll only go to Leo's for propane. Quick and easy service with a smile... Beat the hell out of every other propane refill joint I've ever been to! read more

These guys are GREAT. They always have the Cheapest rates and are courteous. They are hard do beat so it's no wonder competitors can be snarky in the phone or frustrated...I'd be frustrated if I had to compete with this company as well. read more

You guys are amazing! From the office to the delivery person, who I forgot his name, but very corgile. Thank you for being the best rural propane company in Shasta County. read more

Best propane company that I have ever used in the last 50+ years of living in the mountains. Excellent service and price. Everybody that I have spoken to at Leo Jones talks to you like you are family. read more

We've been with Leo Jones Propane Service for many years and wouldn't change to another service because of their customer service. A few times we ran out of propane and Leo Jones had a service technician come out immediately to fill us up. You just can't beat that kind of service. We've been treated like family and it's so appreciated. Vinnie is our delivery man, he's so understanding and caring. You can't go wrong with Leo Jones Propane. read more

I recently moved into a new house and ran completely out of propane. I called Leo Jones Propane on Wednesday and set up service. They told me they would get a driver out as soon as possible. Today is Friday. I received a message stating that the driver had been to my house and my gate was locked. I don't have a gate. They recited my correct address back to me. GPS takes you directly to my house. I informed the dispatcher of this. She informed me that they could come back but it would be a $200 emergency service fee. I asked how it was my fault that their driver either could not find my house or didn't even try and simply lied. She asked to call me back after checking with the driver, called me back and stated it would be $150 service charge. She then told me that they were essentially doing me a favor because normally they require 24 hour notice to be put on the route and since I had only called this morning...I informed her that I called on Thursday but after checking it was actually Wednesday that I ordered service. She then informed me that the girl that took my call originally on Wednesday messed up and routed it through the wrong office. I then clarified that their dispatcher screwed up and then their driver screwed up but she still wanted me as the customer to pay for their mistakes. She informed me I had to pay the fee or I would not get propane until next Thursday. This leaves me and my kids with out hot water or cooking ability for over a week! I told her I would no longer require their service and that I would be writing this review. Update: This is insane! I called the Redding office to complain. I guess there are multiple offices. I spoke to Vinnie the driver who couldn't find my house today. After some back and forth he informed me that he would be back out tonight with no service charge. Literally minutes later Charity called from the Burney office stating a driver would be out from her office but there would be a service charge. I told her that I had literally just got off the phone with Vinnie. She said, that's out of the Redding office and we are the Burney office. There will be a charge. I told her I just spoke to Vinnie who said there wouldn't be. She said that was the Redding office, this is the Burney office and we deliver to you. I told her that this was ridiculous and that they needed to get their shit together and that I'd be calling Vinnie back. She said she knows they do and this was really embarrassing. I then called Vinnie. He answered (he sounds like a Vinnie) I said Hi Vinnie and then heard click and was transferred back to the Burney office. I asked to speak to a manager. I spoke to Steven. He was both rude and condescending. He informed me that Vinnie denies saying that. I'm not sure how he spoke to Vinnie in these few minutes. He informed me that despite them screwing up multiple times that I was a new customer and that there would be a service charge. I told him that you would think being a new customer they would treat me better. He chuckled and said, you would think but that's not the way it is. I informed him that Vinnie was a liar and that I didn't realize I had to record conversations with his employees. He then told me that they normally require a weeks notice to set up delivery. I told him that's weird because Charity told me 24 hrs and I had given them 48. I asked if they recorded their customer service calls and he stated they didn't. He told me if I wanted service I could pay $150 service, wait til Thursday or better yet spend Christmas with no propane! Yep he brought up Christmas!! I told him he was leaving 2 kids without hot water. His response was well I told you what was required to get service. I asked for his boss and he told me he didn't have one. I asked for the Redding bosses name and number. He gave me the name but claimed to not have the number read more

We needed to find a new propane gas company this morning. Phoned Leo Jones Propane Service as online reviews were so positive. Julie let us know owners would call us today to make our appointment. Daniel Jones called back, soon after, to say he would be out to our house today. By noon, Daniel was here to remove our old tank, install our new tank, light all pilot lights, check for gas leaks, and ensure all appliances in working order. Daniel is extremely nice, knowledgeable, thorough, accommodating, and exceeds expectations. Daniel's immediate response was highly unexpected, but so much appreciated. We couldn't feel more relieved or pleased to have found Leo Jones Propane Service. With Much Gratitude, J Wong and B Davis read more

Great service They came right out and changed out my old tank from another company and put a shiny new tank in. Very professional and friendly. read more