Don't be fooled! Anthony told me due to my long tenure with State Farm in the past, I was eligible…read morefor special pricing, saving me $50/mo over my current carrier's pricing. What he did not share is he listed only me as the driver for 5 vehicles, and all the other drivers (kids and husband!) were listed as "permission to use" 1 day a month. I discovered this almost 2 years later while talking with his assistant. I was mislead, and would not trust this guy!

Anthony's office reached out to me about switching my policy a couple years back. I was impressed…read moreby them being proactive to get new clients and had heard great things about State Farm, so I made the switch. Unfortunately, things weren't quite as good as they appeared initially. Here are the reasons for the 2 star review: - The quoted policy amount and the final policy amount were ~$50 different (~10% on my 6 month auto policy). I attempted to call Anthony's office to understand why, but no one answered. I left a voicemail and sent an email, but never got a response. - When getting quoted for homeowners insurance, I wasn't comfortable with the insured value of the house. Maybe I like to be conservative and would prefer to be over-insured, but I thought it was shady that they were saying I would be covered and not to worry if it wasn't enough. Verbal promises come up empty too often in times of need. - I emailed them to swap out a vehicle soon after initiating the policy. They never did it, so I had to call the corporate office to change it. If I didn't pay attention I might not have been covered. - I submitted another vehicle change (online this time) last month after purchasing a new vehicle. I just checked my account one month later and it was never processed. I called the corporate office, so I wouldn't risk not being insured and they had no idea why the Anthony's office didn't process the change. - the reason for the 2nd star - it's still State Farm which is a good company. The agents I talk with at the corporate office are very helpful and friendly. After the most recent issue, I requested to be moved to a new State Farm office. You don't need to do much as my insurance agent, but you need to be reliable on the occasion I might need you.

As a person who deals with insurance companies and orders parts for customer's vehicles daily,…read moreGeico is amongst the worst. They do not honor their original, approved estimates for the repair shop or the customer. They continuously change estimates throughout the repair process in order to save the company money. So imaging getting an approved estimate for all original equipment parts: headlamps, bumpers, brackets etc. and after the parts has been ordered and installed, the estimate is changed to a used or aftermarket parts that now show to be available after the fact, and it is always a 50/50 that they chose the correct part. They constantly go back on their word. I can not stand when any company does this. Car insurance is a scam

Anthony was most accommodating, and very helpful. He was able to get me a much better insurance…read morerate than any other insurance in town. I highly recommend contacting Anthony at Bacon Insurance, he is definitely the person to give you a very good rate and he turns everything around in a very timely manner.

From the owner: Richmond, VA: In 1997, Bacon Insurance Group opened its doors in Short Pump, Virginia, with a…read moremission to provide affordable insurance coverage for families and businesses at a competitive price.

Oh ignore the "free gift card," listed as as offer for checking in. BJ knows nothing about it. Also…read moreyou might be better off getting your own insurance. The insurance companies they use will send cancellation notices to DMV even when they draft your account electronically (so it's never late). They told DMV my policy was cancelled (it never was) and caused my license to be suspended. Having with them as an agent for YEARS meant absolutely nothing. I was told basically "tough luck." Do better. If you say you did something you should have documentation of such. Being dismissive of clients and their plight surely won't get you any customers. I'll also make sure the clients I referr md to you know how you treat a paying established loyal customer. 2 weeks later: after cancelling my insurance policies with this company I'm still being auto-drafted. I stood in their office signing paper after paper. I specifically asked of this was all I needed to do to cancel my policies with them. I still have the stack of documents. But I'm still being charged. I don't write negative reviews very often, if ever. They really suck. Take your money elsewhere.

When we first purchased our home, the Bradshaw Agency insured the home. The Andrew Agency acquired…read morethe Bradshaw Agency in 2015. During the 30 years, our home was insured by the Bradshaw Agency and then the Andrew Agency. Ryan responded by email 99% of the time. The mortgage company eliminated our escrow account in spring 2021. Called Ryan and requested that the upcoming October bill be addressed to our home. The result was several email exchanges over this simple request. The attempt to be proactive was not well received. Similar issues occurred in the fall. Our rates went up 20% in a single year without any clarifying conversation or communication. We had one minor claim more than 25 years ago. An email exchange informed us the cost of construction, specifically materials and labor was the culprit. When we chose to terminate the coverage with the Andrew Agency, there was no call to say what to expect or how the termination process works. Gmail sorts messages in sometimes weird ways. The first message went to a spam folder. Ryan's primary method of communication was by email. Our preference is to communicate by phone. Ryan's last email message was very rude. After 30 years under the same umbrella, we expected better. Our business was not valued by Ryan; perhaps because he acquired our business.

I called these people simply to get a quote and they insisted on "building a profile" of me,…read moreincluding all kinds of personal information which is not necessary for a quote. That's the first and last time I call this place.

I tried for two years to deal with this office and as of today that's it ... Had a kink right from…read morethe start .Let three messages for the agent and I am still waiting for his return. Safe yourself the headache, find different office.

Haile did an excellent job with transferring my insurance after a move and setting up new insurance…read morethat was needed. He's a great communicator and responds quickly to any request or question. Would highly recommend!

Extremely friendly and helpful staff. We just moved to the area and needed auto and renters…read moreinsurance. We walked into their office and they were able to answer all of our questions and concerns. We were also given a great price. Thanks for the great service!!

Both Myra and Michael did a great job of helping me with HO-6 insurance for the condo we've…read morepurchased as a second home in Richmond. Very efficient. One phone call to complete the application by phone, one email to send the quote for review, and one phone call for payment after reviewing the quote, which was very affordable. I highly recommend.

Rebekah is absolutely amazing! she always goes above and beyond and gets things done in a timely…read moremanner.

We filed a claim for repairs on our Tahoe that was damaged in an accident that was investigated and…read morefound that the accident was not my fault. But I needed my vehicle repaired right away so this agent approved my repairs, paid the repair company minus my deductible and is pursuing the person that damaged my vehicle to seek recovery of my $1K deductible. This office has been great with the support and I couldn't have asked for better. I would like to elaborate how helpful ETHAN was from our initial inquiry all the way to the repair being completed. Also, their recommended vendor Caliber Collision was outstanding to work with and did a flawless repair.

Ashley was very helpful with assisting me with changes in our policy. Thanks so much!!!read more

I recently moved my policy from another agent. I did that because Reggie Dickerson has helped me…read morewhen I had some property claims even though he was not my agent at the time. He is really a good neighbor. I have recommended others for a variety of financial products from commercial insurance to life insurance and property insurance. He can also help you refinance your auto loan.

Reggie Dickerson has been my State Farm agent for more than 20 years. I have found the staff to be…read morevery friendly and polte. Whenever I have called Mr.Dickerson he has always answered my questions and was very informative about other insurance information he thought I may need to know.