I just had the VERY worst customer service experience EVER! I called mass mutual at (313)960-7881…read morebecause I have received 11, yes, eleven phone calls from that number in the last 24 hours! When I called I was told that "they" were trying to contact "Mr. Name" for a life insurance quote. I explained that I was not "Mr. Name", called anyone 11 times within 24 hours was ridiculous and that I wanted my number removed from their call list. The person then explained that I SHOULD HAVE ANSWERED THE PHONE TO TELL THEM THAT I WAS NOT "Mr. Name". I explained that it is ridiculous for a company to call anyone 11 times in one day and that I work ALLLLLLL day! I do not have time to answer random unsolicited calls! She became rude and told me that "all I had to do was answer the phone"! And she hung up! No apology! No confirmation that my name was removed! Nothing! She hung up! I certainly hope that it is not the policy of Mass Mutual to harass and disrespect potential clients. I called back and spoke with someone who promised to remove my name! I will share this story with everyone that I know and report my experience to the state of Michigan and FCC. It is illegal to harass and phish for potential clients! Shame on you Mass Mutual for allowing this type of behavior!

Great agents and good investment plans. Mass Mutual has a different company structure than other…read morebig financial companies which can help to guarantee better rates and financial security. Not for everyone but worth it to check out.

I was just referring a friend today at least 2 decades with Leon could not ask for a more helpful…read moreand honest person. Very pleased with my coverage.

Thank you guys for all of your help with my car and home insurance! I highly recommend everyone in…read morethis office, they have been helpful and understanding in all of the issues I have had in that past year.

Great experience working with Catherine and the team on a homeowner, auto and special event…read moreinsurance policy. We can count on them to spend time to clearly explain things to us so we understand our policy and we appreciate all the work they do to search around for the best policy for us. Highly recommend!

From the owner: Just as your families insurance needs will change over the years, so will your business needs. We…read moreare here every step of the way. As independent agents, we have access to many carriers, allowing us to find the right fit for personal and commercial client’s needs. If you are looking for individual attention for your personal and or business insurance needs, you have come to the right place. If you are looking for a live person to answer the phone and start working with you, you have come to the right place. We look forward to working with you! Please call our office to speak directly to one of our agents. We will customize your quote based on your needs.

Good morning. Last week I contacted State Farm in regards to…read morea Life Insurance Policy that I have. I spoke with the following employees: Paige Wiley Ally Woolsey, and Geneviev All 3 of the individuals were professional, polite, and answered my questions. If they had to get back to me with the information, they did so and did so that day. I tried to complete the feedback form that was included at the end of their response; however, when I clicked it on I kept getting where I had provided feedback on another employee many years ago. I am assuming that I was doing something wrong. I hope Santa is good to them and hope all of you have a Merry Christmas.

Ive had my renters policy for a little over 2 years now and its been smooth and stress free to…read morechange addresses and they've called me every time my account needs to be updated. I had Mary this time and she was very sweet and efficient.

I called these people simply to get a quote and they insisted on "building a profile" of me,…read moreincluding all kinds of personal information which is not necessary for a quote. That's the first and last time I call this place.

I tried for two years to deal with this office and as of today that's it ... Had a kink right from…read morethe start .Let three messages for the agent and I am still waiting for his return. Safe yourself the headache, find different office.