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    Leonis Management & Consultants

    1.9 (10 reviews)
    Closed 9:00 am - 4:30 pm

    Services - Leonis Management & Consultants

    Property management

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    1 year ago

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    12 years ago

    Very unprofessional, horrible service. Do not return phone calls and will not respond to emails.

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    Sutton Group Del Mar Realty & Property Management

    Sutton Group Del Mar Realty & Property Management

    (16 reviews)

    Yaletown, Downtown

    I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

    Excellent rental management over many years of service. Carlo, Tasha and their colleagues at Sutton…read moreDel Mar Realty & PM are outstanding professionals.

    Peninsula Property Management

    Peninsula Property Management

    (9 reviews)

    I had a very disappointing experience with this property management company, particularly during my…read moremove-out process. I informed management well in advance that I needed to move out for work, and they began advertising my unit. On May 15, Jenny Chen advised me that a new tenant was scheduled to move in on June 15. I informed her that I would be vacating the unit on June 1 at 11:00 a.m., making the unit available well before the new tenant's move-in date. Despite having this information weeks in advance, I was incorrectly charged a full month's rent. On June 2, I discovered that the full rent amount of $1,710 had been withdrawn from my account, even though I should only have been responsible for the applicable period before the new tenant took possession. When I contacted Jenny Chen, my initial inquiries went unanswered. After I was finally able to reach her, she admitted that she had forgotten to notify the appropriate department to adjust the rent payment. What made the situation even more frustrating was that instead of focusing on resolving the error, Jenny questioned how I did not have extra money available in my account to cover the incorrect charge and proceeded to give me financial advice. How much money I have in my bank account is a private matter and completely irrelevant to the fact that the rent was charged incorrectly due to an administrative mistake. Unfortunately, the issues did not end there. During my move-out inspection, the building manager informed me that my full damage deposit of $855 would be returned because there was no damage to the unit. However, when I received the refund, the amount was only $0.91. Receiving less than one dollar after being told I would receive the full deposit was both shocking and extremely concerning. To make matters worse, I received an email today indicating that I would be charged rent for the period of June 23 to July 18, despite the fact that I moved out on June 1 and no longer live at the property. It is extremely concerning that my account continues to show charges after my tenancy ended. Throughout this process, communication was poor, follow-up was lacking, and basic administrative responsibilities were not handled properly. Tenants should not have to repeatedly chase management for answers regarding rent charges, ongoing billing issues, or security deposit refunds. Based on my experience, this has been one of the most frustrating and unprofessional property management experiences I have encountered. The repeated billing errors, lack of communication, and failure to properly manage my move-out have left me with little confidence in the company's management practices. I strongly encourage management to review its procedures and staff training to prevent other tenants from experiencing similar issues.

    The staff are very pleasant. We rented for 8 also 9 years with this company and we had no problems…read moregetting things fixed. Carrie was a big help, answered emails right away and got things done. Thanks for everything and Thank you everyone!

    Leonis Management & Consultants - propertymgmt - Updated August 2026

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