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    Leonis Management & Consultants

    1.9 (10 reviews)
    Closed 9:00 am - 4:30 pm

    Services - Leonis Management & Consultants

    Property management

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    12 years ago

    Very unprofessional, horrible service. Do not return phone calls and will not respond to emails.

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    Sutton Group Del Mar Realty & Property Management

    Sutton Group Del Mar Realty & Property Management

    (16 reviews)

    Yaletown, Downtown

    I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

    Excellent rental management over many years of service. Carlo, Tasha and their colleagues at Sutton…read moreDel Mar Realty & PM are outstanding professionals.

    Peninsula Property Management

    Peninsula Property Management

    (9 reviews)

    I am writing to you with the hope this email will get to the upper management team of Rentinfo.ca…read more I want to share my very emotional yet amazing experience I had of late with Veronica Sharma. My sister lost her home due to an apartment fire in early August. On Saturday morning August 7th, I found a great basement suite on line for my sister and family as a potential place they could afford while there apartment building is rebuilt. They were told they would be out of their home for 18-24 months and all their belongings would be examined and anything that can be saved stored until they could re take possession. I am sure you can imagine how upsetting and emotional all this was and as a very close family I had to do all I could to find her a great place regardless of what it took. I began my search on that Saturday morning sitting in the hair salon chair and it started with reaching out to the 24/7 maintenance fellow. I fibbed to get him on the line and immediately apologized but explained the circumstances and that I needed to get hold of someone immediately so my sister and family could arrange to view the basement suite for possible rental. He was wonderful after listening to my story and said he would do what he could to connect me with someone right away, but could not promise it would work on a weekend. At the same time I emailed the general information team and they too got back to me with a phone number for Veronica Sharma who was looking after the property in question. Veronica was nothing short of an angel and went well above and beyond what she would normally do to not only get us a viewing but explain to the owners of the home we have to help these folks and the owners agreed immediately. I can tell you that within 24 hours we had an approval and within 48 hours my sister and her family were making arrangements to move in. Please help me to extend my thanks and gratitude to your organization and the exceptional folks you have working for you. If it was not for Veronica pulling out all the stops to help, my sister may still be homeless as others from the 84 unit fire still are. Thank you again for listening and please help me to pass this on to all those who need to read my letter of thanks. If you would be so kind to confirm receipt and that this message will get passed along I would appreciate that. Thank you from the bottom of my heart and that of my entire family. The experience my family has had with your company will never be forgotten.

    I had a very disappointing experience with this property management company, particularly during my…read moremove-out process. I informed management well in advance that I needed to move out for work, and they began advertising my unit. On May 15, Jenny Chen advised me that a new tenant was scheduled to move in on June 15. I informed her that I would be vacating the unit on June 1 at 11:00 a.m., making the unit available well before the new tenant's move-in date. Despite having this information weeks in advance, I was incorrectly charged a full month's rent. On June 2, I discovered that the full rent amount of $1,710 had been withdrawn from my account, even though I should only have been responsible for the applicable period before the new tenant took possession. When I contacted Jenny Chen, my initial inquiries went unanswered. After I was finally able to reach her, she admitted that she had forgotten to notify the appropriate department to adjust the rent payment. What made the situation even more frustrating was that instead of focusing on resolving the error, Jenny questioned how I did not have extra money available in my account to cover the incorrect charge and proceeded to give me financial advice. How much money I have in my bank account is a private matter and completely irrelevant to the fact that the rent was charged incorrectly due to an administrative mistake. Unfortunately, the issues did not end there. During my move-out inspection, the building manager informed me that my full damage deposit of $855 would be returned because there was no damage to the unit. However, when I received the refund, the amount was only $0.91. Receiving less than one dollar after being told I would receive the full deposit was both shocking and extremely concerning. To make matters worse, I received an email today indicating that I would be charged rent for the period of June 23 to July 18, despite the fact that I moved out on June 1 and no longer live at the property. It is extremely concerning that my account continues to show charges after my tenancy ended. Throughout this process, communication was poor, follow-up was lacking, and basic administrative responsibilities were not handled properly. Tenants should not have to repeatedly chase management for answers regarding rent charges, ongoing billing issues, or security deposit refunds. Based on my experience, this has been one of the most frustrating and unprofessional property management experiences I have encountered. The repeated billing errors, lack of communication, and failure to properly manage my move-out have left me with little confidence in the company's management practices. I strongly encourage management to review its procedures and staff training to prevent other tenants from experiencing similar issues.

    Leonis Management & Consultants - propertymgmt - Updated June 2026

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