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    Lucas Trucking

    Lucas Trucking

    (4 reviews)

    If I could give this business zero stars I would. it was not explained to me that he had all this…read moredifferent costs that I was going to be paying for until after the move. He didn't come in his own truck, he rented a U-Haul which I wasn't expecting and was not mentioned in the beginning. He insisted on wrapping everything in sight, including the plastic trashcans that are like $15 from Walmart. Now of course in charging by the hour and choosing to wrap everything it made the move take longer. I explained that I had a time frame from the beginning because I needed to work the evening shift still. He didn't adhere to the time frame and I ended up missing work. I had a friend who helped unload the truck and if my friend had not had helped then it would have taken like another two hours. Also when they propped open the doors to get from the front door to my apartment door they used the laundry basket full of unwrapped glassware and the other door they used one of my boxes labeled fragile. I was extremely unhappy with their choices. If I had wanted to do my move using two people and a uhaul me and my friend would have taken a day to do it ourselves. The second guy was FaceTiming a girl and talking about having sex later which was wildly inappropriate and wasting time when things could have been being loaded or unloaded. He also said he had the address in GPS and he was following my vehicle back and forth (a less then 10 min drive) yet he got lost and made wrong turns every trip made to or from which wasted more time he expected me to pay for. He never made me aware that I would be paying for his travels from Normal IL to Decatur IL and back at the hourly wage quoted. When i originally asked if Decatur was in his service area he said yes, and I thought there was no additional fee because if there was one it would have been brought up at that time. while moving things into my brand new apartment he broke the blade on my ceiling fan in the kitchen, and while he has said that he would pay for it, it was so unprofessional the way he handled it. He didn't even catch that he had broke it until I said something about it being broken and he was the one who go went that direction. I'm currently waiting to hear back from my landlord about fixing it and the cost. This whole experience was absolutely dreadful and the mental and emotional toll it took on me was so much I want to never hire movers again. Definitely do not hire these two guys unless you have unlimited time and an unlimited budget for them to move your stuff like a secretary learning how to type. In response to Tylo's comment left 10-10 around noon, I have reached out to Yelp for a refund and a replacement fee to cover the price for parts and labor for my landlord to replace the fan. Right after he posted this comment he threatened to take me to court over a supposed remaining balance on my bill. Why would you hire a company that can't admit fault and just harasses you? I will admit I have not been updating Tylo about my discussion with Yelp thus far. Also since Tylo was the main one on team dragging his butt to make things take longer maybe he needs to take a look at his business practices instead of blaming it on some team he has. The "team" was him and one other guy who said he was his partner in the business. No one deserves to be bullied by a company.

    Great communication and they delivered my GrandinRoad sideboard early and in perfect condition!…read moreDelivery team was friendly, professional and efficient.!

    Les is More Junk Removal - junkremovalandhauling - Updated June 2026

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