It's been 5 yrs since our fire and Paul Davis has not finished. 17 months in a hotel after they…read morepromised 8 months to be done. When we moved back in we were told we should be happy we are back in our house. Then bullied to give them another check They lost items of ours including my great grandmothers plant stand that I specifically said to be very careful. They broke one of the Mable pieces on it before they even left our house. They have to repaint because the job that was done was horrible. We had to call in our insurance rep to get them to do that. Which is not done yet. My husband was the one that actually had to keep them in tow Most communication we have to initiate. Promise to be here and not show up. Items not ours delivered here. I would not recommend them at all could continue telling problems but so tired of dealing with them

We received no call back regarding a situation of sugary syrup dripping down our kitchen register…read more I don't know why they didn't return our call.

Great, professional service. Explained thoroughly process. Showed me what they found. Actually…read morepraised me for my work trying to rip out dry wall on own. I am so happy they came and got the job done. Cleaned whole area where had to rip into the wall. I recommend them to anyone.

From the owner: SERVPRO of Bloomington/Gibson City/S. McLean County has been proudly serving central Illinois since…read more1975. We are locally owned and for over 40 years we have been a reliable local leader in the restoration and cleaning industry. Our highly trained staff understands the stress and worry that comes with fire, water and mold damage and the disruption it causes your life and home or business. We are perfectly positioned and equipped with the training, equipment, and experience to complete all of your restoration or cleaning projects in a timely and professional manner. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." Our staff regularly attends SERVPRO's corporate training facility for IICRC-industry certification to better serve all of central Illinois.

I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Refused to come out and inspect the property asked me what was wrong over text messages then gave…read moreme a price range of 8k to 12k with no itemized estimate. When I asked for a copy of their business card he sent me to this link. Definitely unprofessional and not trustworthy. How do you give a price over text without even seeing the projects.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

USPro's people are courteous, friendly, and most important - competent…read more They come when they say they'll be there. They bring competent contractors to do the work, The do the work well, on time, and clean up after themselves. If you have a problem, one call to your contact at ServPro is all it takes. I can't say enough good things. Who knew I'd be happy to have had a humidifier leak!

US Pro is always very responsive to our customer's needs; they can work the home from clean up to…read morereconstruction; I appreciate their expertise.

Easy scheduling when calling their office. Friendly but not…read moreoverly talkative. Got to business and got most of the stains out, there was one spot that the stain was pretty bad and so I didn't expect them to be able to get it out so that's fine. Had a long hose for getting to my second floor apartment, not overcharging, got the work done.

Kleenrite did an excellent job cleaning my clothes dryer vent. They were very thorough and…read moreprofessional.

Mr fix it was very responsive, quick to get a crew out to both estimate and begin work, and…read morefinished the job quickly and to expectations.

Not only are these the nicest guys, they were prompt, professional, and did a wonderful job. We…read morehad 2 vanities for them to put together, take out the old vanities, and install the new ones. They easily took care of any glitches (my fault not theirs) and the results are beautiful. They made sure everything worked correctly and cleaned up when they were done. They even took the old vanity junk with them. I will definitely hire them again.

We had some mold in our new home and hired them to take care of it…read more Patrick is very knowledgeable and explained everything that was being done in the house. The crew was very polite, worked quickly and everything was clean and back in place in no time. The price was very reasonable for the work done.

I hired Second Chance (Patrick O'Connell) for fire-damage cleanup and rebuilding at my rental…read moreproperty, and the experience was extremely disappointing. I paid two deposits -- roughly $25,000 for cleanup and another $25,000 toward rebuilding. Before signing, I specifically asked whether the tenants' belongings would be included in the cost, and was told they would not be charged to me. I have this in writing. I was also told verbally that this would be handled as a full-service job since I live out of state and couldn't manage it myself. After the second payment, I was informed certain portions of the project -- including electrical work and the kitchen rebuild -- would not be handled after all. From there, the project became increasingly hard to manage and communication broke down. Despite what I was told, I was charged over $6,000 for work involving the tenants' belongings. Several other billed items also didn't match what I found on inspection: stains still on doors, windows that hadn't been cleaned, bathrooms that didn't appear cleaned, and painting that looked incomplete or poorly finished. I had to dispute multiple charges, including one for AC cleaning that was ultimately removed -- which raised real concerns for me about the accuracy of the billing overall. Beyond the direct costs, this situation led to lost rental income, an ongoing tenant situation, and repeated trips back to the property to sort things out. I also had an interaction with Patrick that I considered threatening, which I reported to law enforcement. I have documentation, photos, messages, and billing records supporting all of this. I'm sharing my experience so other property owners can do their own due diligence -- the sales process was far better than the actual execution, communication, and billing turned out to be. I wouldn't hire this company again, and I'd strongly recommend getting scope of work, pricing, and every charge confirmed in writing before paying anything.

After our first floor remodel that required ripping out carpet, ceramic tile, etc. it's been…read morenoticeably more difficult to breathe. My wife has asthma and has been taking regular breathing treatments so we called Ruby 2 Clean. They came and cleaned out all of the duct work and what a difference!! I could not believe all of the crap they pulled out of the ducts. They are so personable, professional, and reasonably priced! Next up, we're going to have them professionally clean the carpets. I highly recommend this business!!