It's been 5 yrs since our fire and Paul Davis has not finished. 17 months in a hotel after they…read morepromised 8 months to be done. When we moved back in we were told we should be happy we are back in our house. Then bullied to give them another check They lost items of ours including my great grandmothers plant stand that I specifically said to be very careful. They broke one of the Mable pieces on it before they even left our house. They have to repaint because the job that was done was horrible. We had to call in our insurance rep to get them to do that. Which is not done yet. My husband was the one that actually had to keep them in tow Most communication we have to initiate. Promise to be here and not show up. Items not ours delivered here. I would not recommend them at all could continue telling problems but so tired of dealing with them

We received no call back regarding a situation of sugary syrup dripping down our kitchen register…read more I don't know why they didn't return our call.

Great, professional service. Explained thoroughly process. Showed me what they found. Actually…read morepraised me for my work trying to rip out dry wall on own. I am so happy they came and got the job done. Cleaned whole area where had to rip into the wall. I recommend them to anyone.

From the owner: SERVPRO of Bloomington/Gibson City/S. McLean County has been proudly serving central Illinois since…read more1975. We are locally owned and for over 40 years we have been a reliable local leader in the restoration and cleaning industry. Our highly trained staff understands the stress and worry that comes with fire, water and mold damage and the disruption it causes your life and home or business. We are perfectly positioned and equipped with the training, equipment, and experience to complete all of your restoration or cleaning projects in a timely and professional manner. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." Our staff regularly attends SERVPRO's corporate training facility for IICRC-industry certification to better serve all of central Illinois.

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

USPro's people are courteous, friendly, and most important - competent…read more They come when they say they'll be there. They bring competent contractors to do the work, The do the work well, on time, and clean up after themselves. If you have a problem, one call to your contact at ServPro is all it takes. I can't say enough good things. Who knew I'd be happy to have had a humidifier leak!

US Pro is always very responsive to our customer's needs; they can work the home from clean up to…read morereconstruction; I appreciate their expertise.

Kleenrite did an excellent job cleaning my clothes dryer vent. They were very thorough and…read moreprofessional.

Said they couldn't remove the stains and didn't want to try. It would have been nice if they tried…read more Won't call them again.

I can't say enough great things about Nick my contractor with Allen who painted. Nick did an…read moreamazing job finishing my basement--professional, efficient, and truly skilled at what he does. From start to finish, Nick was reliable, communicative, and paid attention to every detail. He turned my vision into reality and exceeded my expectations in both quality and craftsmanship. If you're looking for someone you can trust to get the job done right, Nick is your guy. Highly recommended--thank you again, Nick!

On time , clean , polite, did an amazing job, new bathroom sink, flooring and painting. They came…read moreto the rescue after my first Contractor did a horrible job in the detail finishing. I will be using them 100% in my next home . A+++

We had some mold in our new home and hired them to take care of it…read more Patrick is very knowledgeable and explained everything that was being done in the house. The crew was very polite, worked quickly and everything was clean and back in place in no time. The price was very reasonable for the work done.

Stay away. Read the owners response to bad reviews (yelp or google) he argues with all customers…read more That says a lot. Professional companies do not do this even if they believe they're correct. When trashing drywall and materials as expected, they were not supposed to trash anything personal. When the trash bags were outside we found a trophy, old family photos, blankets, medals and more (some in photos). I don't know if I missed more, I hope not. Owner claims we are liars and did not look through bags. I attached camera proof of me looking through the trash because of this. Don't know why he would think this is a lie because I can prove I did. Company showed up announced last day to pickup machines, 2 hours after scheduled time. Owner claims we "screamed and called them names," during this interaction. We have cameras and this encounter on video. No voices were raised or names called. That is pure slander and untrue. Company would leave after 2 hours of work and say they need to return next day (more than once), after you've already taken the day off. I have filed a complaint with the BBB, owner responds, said I called him/his company names, yelled, was "abusive", that I messaged him on weekends, and much more. All of these things are slander, I was nothing but kind to them. Phone records, cameras, and photos prove I have never called this person on a weekend and his other claims are lies. Company does messy work, randomly will damage things (shown in photos). Mold inspector said he can tell his work was not properly contained, this is a health risk. He also said 8,316 dollars is ridiculous for what was done. I showed company owner black mold on baseboards prior to work (pictures show). It was left and my home has failed the 2nd (final) test. Owner had a problem with us keeping our animals locked away during work. We made sure we were home and told him many times to let us know when they need to enter that room with the animals for work, they failed to ever inform us when they want to enter the room and then blamed never getting to it on us. Company left our front and back door wide open for extended periods, as long as 3 hours sometimes, for anything to get in. Owner claims he knew the first air test would fail and I wasted my money. I have a message from him on 01/15 of him claiming otherwise, I will attach it below. After feeling the work was done (shown via text), an air test failed, and owner claimed he absolutely never thought the work was done. Another example of random unprofessional lies. After this test fail, owner said our bar NEEDS to be gone to pass. So I allowed him to rip it up, re clean basement and tested again. Test failed again, so the bar is gone for nothing. I hardly spoke to his employees besides an occasional thank you, and owner says one "quit because of me." Then he said he fired one over me. Thy makes 0 sense. Company unplugged our basement fridge and we didn't notice for days. I asked them to please leave original doors and frames, they ripped every single frame up anyway. I would've allowed them to if they told me they needed to. Owner said we had a pipe leak. Within 24 hours I had a plumber out who fixed it. Later on owner claimed we "had a bathroom flooding the basement and argued with him about it," this is an example of the owners slander. I can prove I had a plumber there asap and never argued so I don't understand the random lies. This review is to warn.

After our first floor remodel that required ripping out carpet, ceramic tile, etc. it's been…read morenoticeably more difficult to breathe. My wife has asthma and has been taking regular breathing treatments so we called Ruby 2 Clean. They came and cleaned out all of the duct work and what a difference!! I could not believe all of the crap they pulled out of the ducts. They are so personable, professional, and reasonably priced! Next up, we're going to have them professionally clean the carpets. I highly recommend this business!!