How a place gets an almost four Star review is beyond me. I was told to take my car there which is…read morea 2008 Honda Civic. I called there today on 8/28 the person I spoke to said oh wasn't here for an oil change wtf. It's been there two days now they said they needed it for one more day from my understanding they put a new starter in it? But the gentleman I spoke to said oh we're leaning towards the starter? I don't understand?? I only have one vehicle and doctor's appointments to get to and when speaking with someone who works there and they know nothing about the vehicle that's quite upsetting I'm giving it one star

The most honest and expert auto repair place I know. Gerald deals straight and is honest. I was…read moretold by another repair shop in Newport that my truck needed a $2000+ brake job. It didn't seem right and as a retired person, I am on a budget. So I took my rig to Gerald at E & L for a 2nd opinion. Gerald checked and said my brakes were in good shape. He explained there was no reason to replace brakes at this time. It is hard to overstate how important it is to have a legitimate and knowledgeable mechanic who treats customers with integrity. I wanted others to know about my very positive experience with Gerald at E & L Automotive.

The service at the counter was great. The guys doing the tire installation is where I have a…read moregrievance. The young man checking me in had me sign a waiver so I could have the 2 tires I bought( from walmart) installed in the front. But after 2.5 hours of waiting they came back and told me they couldn't install only 2 tires on my truck cause it is 4x4. I don't understand why,but ok, that's their policy. But they could have told me that right away, not after I had been sitting and waiting for 2.5 hours!!! They need to have that on their app and have their employees trained better. I learned a lesson today. No more walmart for car service!!!

Forget getting a "quick" oil change here. Drove up to one of 2 empty oil change bays. Employee came…read moreout and asked what I needed. When I told him just an oil and filter change he asked if I had an appointment. When I said no, he requested I drive around to an empty service lane where he would take my info. I could tell he was motivated to work so I just drove off. Sorry but I'm used to 15 minute drive up oil changes where they rotate you tires and check battery, differential, and filters. Next shop was booked 2 weeks out and the Rapid Lube had no cars but a call suggested they could maybe get to it on a few hours! So much for rapid. I ended up finding Blackstone and they were awesome! Separate review for Blackstone to follow.

They always go out of their way to help. They do great work, they are honest and friendly. I have…read moresent many folks there and will continue to.

I called & requested a quote from Bob on Tues. Dec. 16, 25 to replace the alternator in my 2005…read moreFord F-350. Bob said his only mechanic was out on a tow job & he would get back to me on Weds. with a quote. GBob didn't call on Weds. so I called him on Thurs. Dec. 18, 25. I asked if he had put a quote together for me & it sounded like he was looking thru some papers & just to make small talk I told him if Pro Auto didn't have time to repair my truck to just say so, & I'd look elsewhere. Bob imediatly snapped back at me & said, " "I tell you what, how about you go fuck yourself", & he hung up. I've been getting tows & bringing my vehicles to Pro Auto for repairs for the past 10 years & I didn't say anything to Bob to deserve to be insulted like that. I know a lot of people in Bonner County & I'm gonna be sure to share the word of how Pro Auto treats its old customers. Merry Christmas

Been using these guys for years and it's always something. They do my girlfriend's oil changes when…read moreI'm not around or don't have the time and her truck always has less bolts on it than when it went in. Also noticed they are not changing the filter since the last time I changed it and I'm pretty sure using conventional oil instead of the synthetic that I use and adamantly tell her to request. Could she be forgetting to relay the message? Possibly but not likely. My truck is a whole different story. Took it to them to put pressure sensors on my winter wheels and right off the bat, they charged me double what was quoted. Then when they program the new sensors, they take over an hour and somehow unprogram my original sensors in the summer wheels. Then of course they tell me I need new sensors in the summer wheels so I just purchase an additional 4 which I immediately had problems with the programming and stop working within the year. Management takes no responsibility and claims that I only had one or two sensors replaced and wants me to get receipts from last year and bring my winter wheels in which they retract when I say, "sure I'll go get them". Then they act like I'm wasting their time taking up a bay when they never did the job I paid for in the first place. Long story short, they are either incompetent because they don't know what they are doing or scamming because they do know what they are doing. From the way they treat my girlfriend and the other women that I've seen go in there, not to mention the nonsense way they went about the sensor issue, I'd say their a snake oil selling shop and recommend just going to Les Schwab down the street.

Last September I took my truck ( 2012 toyota tundra) into perfection tire and got an oil change…read more Several weeks go by and its november and suddenly my truck motor started rattling noises intensely to the point i had to pull off and stranded me on the side of the road at night. I called perfection tire the next day and scheduled an appointment to see what went wrong. They informed me that my motor did in fact blow and sent me on my way after a quote for a new motor and a used motor. Did not go into details why my motor blew. They started it. Heard the terrible noise and deemed it blown. Nothing more. Several months go by while my truck sat untouched due to not being able to afford to proceed to get the truck fixed. About 13 k to get it fixed but With 2026 taxes I decided to have owner of Specialty fleet services look at my truck to see if he could possibly fix it for a cheaper price . His findings was metal shavings in a new filter ( he change the oil filter to get facts on condition of the motor and find a conclusion of the issues ) therw was not a metal basket in the oil filter , he then took it to Toyota to have them do a thorough complete breakdown and they also found metal shavings and no metal basket to support the oil filter . Without that basket my filter collapsed and starved my engine for oil causing my motor to blow. I told Les the manager at perfection because they did my last oil change and he said he would put in a claim. He lied to me and never did put in a claim. He spoke to me like i was less than because I am a women and toned changed when I had the owner of Specialty fleet services (a man) call on my behalf. I had to seek out an attorney for a demand letter to try and get my truck fixed. Only then after seeking that attorney they put in a claim . I was just denied to not enough evidence and them trying to blame Specialty fleet services for possible tampering even though he did not touch the truck till several months later after The fact my truck was no longer drivable ....reminder they seen the truck 1st before anyone else . Since I bought this truck I have only went to perfection for all my oil changes , and tires, spent hundreds of dollars there to get things fixed and back on the road. I just wanted my truck fixed so I have a safe reliable vehicle again for my kids. It amazes me how much a company truly does not care about their customers or take responsibility for a mistake on their behalf. The last oil change they did they forgot to transfer over the stablizer basket for the filter. Something so small makes a big impact. This is not just cars they work on to get a paycheck these are peoples livelihoods they are messing with.  These vehicles are What gets their families around safely to and from school, jobs , dr appts ect. If something  fails or is broken as a smaller local business  they should care for their customers  as they were like family and fix mistakes  that were made. These inconveniences  can cause bodily harm, mentally, physically, financially  and emotionally  to the community and customers.  This business  has been getting away with several years  of negligence due to people not being able to take action with a claim or sue.    I can Not afford to take them to court myself or I would do so , this is not the only complaint ....I have read several others online of negligence and blaming customers and plain out not doing a thorough diagnostics and are not knowledgable in foreign vehicles . Bare min. Work for top dollar price tags.

They diagnosed the issues with my Subaru Forester thoroughly, explaining in detail how and what was…read moreneeded to correct them. Work was done in a timely manner and at a very fair price. The owner was very knowledgeable and friendly, working with me to schedule a few different issues to better fit my budget. Will always go back for my automobile needs. Great job!!

Todd and Bob are honest with professional work ethics! Last week was one of the few times we took…read moreour Toyota Tacoma to Nelson's Auto. Todd was fair at pricing, explained every detail of work needed to be done, was on time on ordering the parts, and fixed our toyota truck that needed alots of work on a proper timing! Absolutely great service, super value for the money paid, friendly professional team. I recommend them to anyone looking for a trustworthy mechanic shop in the area! Thank you Todd and Bob for the great work and customer service!

Had a great experience here buying a new Traverse. Aaron was awesome to work with - responsive,…read morecommunicative and just easy going. We live several hours from the dealership and had put a deposit down on this car. I've never purchased a car so quickly and easily when we arrived they had us out the door in less than 45 minutes. Alexis who handles the paperwork was wonderful as well. We wouldn't hesitate to come back here to buy another vehicle.

I am travel medical and I was having challenges with my Chevy van. It was a blessing to meet…read moreRichard in the service department. He is the kindest, most knowledgeable, caring service advisor I have come across. I highly recommend Taylor Chevrolet for all your service needs.

I went in for an oil change. Felt like I was dealing with honest, respectful professionals.read more

Amazing new shop, well set up and ready to address all your vehicle maintenance needs. Took care of…read moremy oil & filter change plus checked the tires, filters, etc. New family business. Just moved from Tennessee. I highly recommend this shop. The others I attempted to try were just pathetic.

I have had the pleasure of using this shop 4 times now. The honesty, knowledge and friendliness of…read morethis place is refreshing. Curtis is always helpful in understanding your issues and honest in his advice...VERY fair in his pricing. My car has always been in and out in a timely manner. If I could give this place 10 stars, I would. Thank you for everything, Curtis and crew!

Curtis is a gem of a mechanic. He's straight with you about what is really necessary and what isn't…read more("I wouldn't worry about that unless it actually goes out") but also works well with outside parts ("this'll be cheaper if you buy it through eBay and I just install it for you, here's the listing number you'll need"). The guy is honest and reliable, and if he says it'll be ready on a certain day, it is. My in-laws also take their cars here, and once they had their car break down after he had done a repairs - it was a faulty part apparently - and he came and picked my MIL up from where her car broke down, towed the car, and gave her his personal vehicle as a loaner while he fixed the issue. He is definitely good people. Having an honest and reliable mechanic on this side of the Long Bridge is a godsend. We're very thankful for Curtis and his crew, he gets our business every time.