While traveling on vacation, my brakes started acting up. They were able to diagnose and solve it…read morewithin the first 15 minutes. From the technicians to the front desk, it was a class act that made sure everyone was taken care of. I had reservations since I heard a few people had had bad experiences with them, but when I was in a pickle, they delivered. They said that since new ownership took over 3 years ago, they were working hard to repair their reputation. This experience did it for me!

These guys are awesome! They went above beyond helping me fix an oil pan I tore up on vehicle. And…read morethey turned around and charged me way less then what any other shop would have! Thank you for getting me back on the road!

FIRST, run from this business and its owner as fast as possible…read more DO NOT DO BUSINESS HERE! If you read all of my YELP reviews, you will realize that 90% of them are positive. 4&5 Stars. I only leave a bad review like this one, when the public really needs to know how bad or dangerous someone is! To start with, I am the kind of person that is very easy going and I never get angry and I rarely ever raise my voice. When I find someone honest, I'll do business with them forever! I have a 2004 F-350 that I took to get repaired at this business. In the past 14 months, I brought the same truck here 3 times to have the 4x4 fixed. In total, I've spent over $4,000 at Gription Tire Pros on this problem. They have replaced (All the brakes, Calipers, pads, rotors, Upper and Lower Ball Joints, the wheel hub assembly, the Front axel U joint and seals.....etc, etc...)The 4x4 would engage, but it still made a horrible knocking sound whenever I tried to use it. My third visit to Gription to have them diagnose and fix the problem was two days ago. I worked with Tim, who seems like a really nice guy. Tim told me that the locking hubs needed to be replaced and that it would cost $818 and they needed to kept the truck overnight. I told him, I needed the 4x4 to work, so I approved the work and they did it. When I picked up the truck, I didn't test the 4x4 because it was late and I was going to be driving it on the highway to get home. (BIG MISTAKE) But, when I got home, I engaged the 4x4 and the same horrible knocking sounds were still there. This morning I took it back into them, but this time I was confronted by Jose, the owner. I told him the problem was still not fixed. We did a quick test drive in their parking lot and when he heard the knocking sounds, he put the truck in a stall and up on a lift. I was getting a little frustrated, but I politely asked Jose "Why didn't you guys do a quick test drive yesterday before telling me the problem was fixed"? Jose said "we wouldn't have replaced the locking hubs if they didn't need to be replaced". I said "Ok, but if you drove the truck 10 feet you would have realized the problem with the 4x4 was still not fixed and that's why I brought the truck in here." That was all it took for Jose to completely loose his cool! He said,"Get the Fuck out of my shop"!!! I was shocked that a simple, honest and legitimate question from a customer that has spent thousands of dollars in your business was meet by such anger. He came closer so no one could hear and said, "If you don't leave my shop I'll smash your scull with a wrench"! My truck was still on the lift so I couldn't leave. I walked into the lobby to wait and ask Tim for his opinion about my Truck and the situation. Jose pulled my truck out of the stall and followed me into the lobby. Ranting and yelling at me. The look on Tim's face and the girls working behind the counter was one of shock! I think they kept quiet, so not to get fired. Jose then pushed me out the front door and shut it in my face. I have no idea why he acted so violently and rudely to such a legitimate questions from a paying customer. Maybe it was the MAGA hat I was wearing? Anyway, I immediately drove down the street to Nelson Automotive repair. They diagnosed the problem, A worn out Front Drive Shaft Assembly. They ordered the part and installed it in under 2 hours while I waited. It cost $1,150 ($150 labor and $1,000 for the part) But, It fixed the problem and now the 4x4 works perfectly!!!! If you take the time to read Jose's responses to other unhappy customers, he always blames the customer and accuses them of lying! Don't be fooled by this maniac! Stay far, far away!!!!

So about a year ago I had four of Gription's house brand (Hercules) tires installed and within the…read morefirst two months I had to replace three schrader valves (the little part inside the valve stem) because you could hear the air escaping whenever you removed the valve cap. Every week since purchase I have had to add air so today I returned to Gription to have them examine the tires. I asked a simple yes or no question as to the availability for service and was met with the most asinine, insanely rude, completely unprofessional people I have ever dealt with. These two women could not even answer a simple yes or no question without a barrel full of attitude! This is not a dive bar, it is a business! Stay far, far away from this place, spend your money elsewhere!!!!! Sorry that I had no option for zero stars because this place is completely screwed up!!!!

I was initially excited when Mr. Tire reopened, I got my snow tire wheels switched there this year…read more And while I was there, I talked to them about installing TPS monitors in my snow wheels. They ordered the devices and called me to schedule for last Monday morning at 9 AM. I thought great this is wonderful! I showed up at 9 AM on last Monday 2/13/25 morning and the place was closed. I work at home, I rearranged my schedule to be there, but I thought "hey, stuff happens. Maybe there was a death..." So I called and said "I'm here you're not I hope everything's OK. I hope there isn't a big emergency Please call me so we can reschedule." A couple of days later, I got a call to reschedule and reset the time for this Monday 2/20/25 at 9 AM. Again, I rearranged my work schedule and arrived today at 9 AM and Mr. Tire was closed. I didn't get a phone call either time. I didn't get any kind of consideration for my time so I called and left a very angry message and left. At 10 AM today, I got a voicemail message from Mr. Tire. When I called back I told them in no uncertain terms that I was done they offered "to get me right in" today. But I declined that offer because I'm still ticked off and done. The woman I was speaking with thought I had hung up, so I was able to listen to her playback my angry voicemail message and laugh with "Jerry"about the whole incident and make fun of me and my voicemail message. These people are not serious about their business. The reason that they gave me for today's "misunderstanding" was "we weren't sure if we were working because it was the MLK holiday". It's my understanding that telephones continue to be available regardless of national holidays. They could have called me but they didn't. Instead they played my voicemail message out loud in their waiting area and laughed at it. I won't be using their business ever again and perhaps you shouldn't either. (Also, the owner should know that the woman responsible for customer service also has a home school side hustle that she apparently runs from the same number as the tire business. While I was waiting in my tire switch over, I witnessed her ignoring Mr. Tire customers waiting right in front of her to spend over 6 minutes dealing with a side hustle customer. If anyone tried to call Mr. Tire during that lengthy telephone exchange, they were SOL)

New owners. The shady bunch of Deliverance movie looking…read morefolks are gone. They always acted like it was an inconvenience to have to get off their asses and do anything. Big ol hang belly dude was Mr. Personality. What a joke. The new owners are very nice people who are enthusiastic about serving their customers. Reasonably priced and excellent service. They thoroughly explained all the particulars about the service they performed. My car drives excellent and I am very pleased with how everything went.

How a place gets an almost four Star review is beyond me. I was told to take my car there which is…read morea 2008 Honda Civic. I called there today on 8/28 the person I spoke to said oh wasn't here for an oil change wtf. It's been there two days now they said they needed it for one more day from my understanding they put a new starter in it? But the gentleman I spoke to said oh we're leaning towards the starter? I don't understand?? I only have one vehicle and doctor's appointments to get to and when speaking with someone who works there and they know nothing about the vehicle that's quite upsetting I'm giving it one star

The most honest and expert auto repair place I know. Gerald deals straight and is honest. I was…read moretold by another repair shop in Newport that my truck needed a $2000+ brake job. It didn't seem right and as a retired person, I am on a budget. So I took my rig to Gerald at E & L for a 2nd opinion. Gerald checked and said my brakes were in good shape. He explained there was no reason to replace brakes at this time. It is hard to overstate how important it is to have a legitimate and knowledgeable mechanic who treats customers with integrity. I wanted others to know about my very positive experience with Gerald at E & L Automotive.

The service at the counter was great. The guys doing the tire installation is where I have a…read moregrievance. The young man checking me in had me sign a waiver so I could have the 2 tires I bought( from walmart) installed in the front. But after 2.5 hours of waiting they came back and told me they couldn't install only 2 tires on my truck cause it is 4x4. I don't understand why,but ok, that's their policy. But they could have told me that right away, not after I had been sitting and waiting for 2.5 hours!!! They need to have that on their app and have their employees trained better. I learned a lesson today. No more walmart for car service!!!

Forget getting a "quick" oil change here. Drove up to one of 2 empty oil change bays. Employee came…read moreout and asked what I needed. When I told him just an oil and filter change he asked if I had an appointment. When I said no, he requested I drive around to an empty service lane where he would take my info. I could tell he was motivated to work so I just drove off. Sorry but I'm used to 15 minute drive up oil changes where they rotate you tires and check battery, differential, and filters. Next shop was booked 2 weeks out and the Rapid Lube had no cars but a call suggested they could maybe get to it on a few hours! So much for rapid. I ended up finding Blackstone and they were awesome! Separate review for Blackstone to follow.

The owners were very nice and gave me a great price on a nice set of Falken Wildpeaks. Happy to…read moresupport this locally owned business.

I cannot say enough good words about this place. Damon did a superb job on replacing my Mercedes…read morestruts and shocks, along with an alignment. It drives like a new car now! I cannot recommend this business enough. Fabulous service and people.

Came by for air in my tires. They also did a complementary check on my tires the scanner read my…read moretread was low. I didn't have the time or money, but when I looked into it a few weeks after I reached back out to them and they had a great deal. Service was quick and easy and thorough very satisfied.

I was a fire chief and came called to ask about buying some tires . I inquired if they gave a first…read moreresponder discount and what that would be . I received a price quote and took some the sales persons name and came in a few days later to buy tires The person I spoke to was off that day and the current sales guy advised me that they don't offer that discount and that " I have trouble believing that was ever given to you " Well guess what ? They found the quote . I bought tires and will never ever return Horrible , rude service. Stay away Go to Costco or anywhere else

This is the place! Seriously. We all know that cars are a money pit and they are going to need work…read moredone periodically. So, take your car here. Kevin, he was so helpful. I was worried that my car was going to need some major work. And the dealership said there was a few week wait. So Kevin said he'd take a look for me. Not only did he figure out the issue, he had the car done in less than 24 hours. He explained the issue clearly, the work was great, my car ran beautifully, and he was fair with the price. This place is a UNICORN!

I've been going to this shop for years. They seem to be able to diagnose problems accurately and…read morefix them the first time. Great customer service also.