Ngl I was a little sketched out about the whole expedited visa process but after many texts and…read morephone calls, they explained the whole process and everything worked out in the end! After my sister's Vietnam visa was denied multiple times (her own errors), we found this place and they asked for $350 to get a landing visa the same day (we were leaving that day). I texted all her info to a number they provided and they set it up within two hours. After we landed in Vietnam, we met up with staff there who got her an actual visa and stayed with us until my sister got through customs.

Great travel service. Janet helped my parents fly to Vietnam and back safely and with no issues…read more Would recommend their service!

If there was a 0 star rating I would've chose it instead!…read moreBad customer service and expensive processing fees and they can't even let us know the correct flight that they booked for us. AND THEN AGRESSIVELY LIED saying that the said booked flight got cancelled and that why the reason why everyone on the flight was moved to a different flight last minute, this lie was confirmed by the airline company (STARLUX). It would have been easier to deal with this if the distance difference was not from HA NOI TO SAIGON, it left us all scrambling last minute. DO NOT GO HERE!!!!!!

Very DISHONET! DO NOT GO TO THIS LOCATION! I have to admit that it was my fault for not checking my…read moreVisa's expiration date carefully before I came in to renew. I looked at an older card. There were Two Visas attached to my passport. So I paid for another Visa (3 years $70). When I picked it up, I noticed that it expires in 2028, attached to my OLD Visa, which expires 2029. I am certain that as an experienced Visa application processor, Mr. T. Nguyen would have caught this and contact me BUT NO, he processed my application and took my money. I would not have been so upset if the new expiration date had been for 2030. I feel like I wasted time and money. DO NOT GO TO THIS LOCATION!

After more than 10 years of booking tours with Vietravel, I never imagined I would be writing a…read morereview like this. My family visited the Bolsa office looking for assistance with selecting a Vietnam tour. We were not demanding special treatment, discounts, or anything unreasonable. We simply expected the basic level of guidance and professionalism that any customer should receive when visiting a travel agency. Instead, we were met with what can only be described as dismissive, indifferent, and shockingly poor customer service. The representative, Mai Phuong, appeared unwilling to help from the moment we sat down. When we asked for assistance choosing between tours, she responded, "You should do your homework on the Vietravel website." That comment alone was surprising. If customers are expected to do all the research themselves, what exactly is the purpose of visiting a travel agency and speaking with a travel consultant? Trying to move forward, I politely asked for help understanding the information on the website. When I stepped closer to view her screen, she immediately stopped me, refused to show the screen, and gestured that I should not stand behind her. The entire interaction felt cold, hostile, and unwelcoming. The experience continued to get worse. When we asked what time the tour vehicle would return, her answer was simply, "Look on the screen." When we asked where the tour departure location was, she replied with just one word: "190." No street name. No address. No landmark. No explanation. At that point, it became obvious that answering customer questions and providing helpful service was not a priority. What stood out most was not a single rude comment, but the overall attitude. Every question seemed to irritate her. Every request for clarification felt like an inconvenience. Instead of feeling like valued customers, we felt like we were being tolerated. Customer service is the foundation of any travel business. People visit travel agencies because they want advice, expertise, and guidance. Unfortunately, we received none of those things. After more than a decade of loyalty, Vietravel has lost our family's business entirely. More importantly, we will be sharing this experience with our relatives, friends, and travel circles so they can make informed decisions before booking. Customer loyalty is hard to earn and easy to lose. Unfortunately, Vietravel lost ours!

Gia đình mới trở về từ Vietnam, đi từ Bắc (Hà nội, Hạ Long, Ninh Bình ,Tràng An) tới Đà Nẵng Hội An…read more,xuống Cần Thơ ,Phú Quốc và Sài gòn, gia đình 9 người rất vui vẻ và hài lòng với cách phục vụ thật chu đáo và tận tình của Vietravel (từ chuyên chở, khách sạn, ẩm thực, những nơi tham quan, etc.) làm chuyến đi chơi thật vui và phải nói là hơn cả tuyệt vời. Cảm ơn rất nhiều đến Mai Phương đã bỏ ra bao nhiêu công sức để hoàn thành chuyến đi rất thú vị này, cảm ơn Tuấn về phần thay đổi để nâng cấp chỗ ngồi cho chuyến bay, cảm ơn Như Nguyễn đã luôn liên lạc và hổ trợ từ khi đi cho đến khi về Mỹ và cảm ơn tất cả tour guys and drivers. Thank you so much for making our vacation the very best! Phuc Dang và gia đình.

Great customer service and follow up. Helped me get my visa in just 1- week. Definitely will come…read moreback.

Josephine, very Knowledgeable & Polite, Most of all very…read moreEfficient & Quick in getting you in & Out, I would rate timeline with A+.Viva Travel & Tour. From our Experience, Ken Tasaka & Lai Nguyen.

Lady at front desk was insolent, arrogant, telling customer to shut up in the office. Offered the…read morehighest price tickets. Never offered to help .

Unprofessional, overpriced, and inaccurate...would not recommend…read more This agency lacks professionalism and below basic customer service. They attempt to handle too many services without adequate expertise, which resulted in inaccurate travel information and pricing that was significantly higher than market rates. Lan was rude, dismissive and difficult to work with, adding unnecessary stress to an already important travel process. I regret trusting this agency and wish I had reviewed prior feedback before moving forward. I would strongly advise others to look elsewhere.

Great service, great response time, very flexible and understanding to our tour needs. Highly…read morerecommend talking to Cam or Brian! We just came back from a China tour - Shanghai, Xi'an and Beijing! Excellent accommodation, English guide, and travel needs were great!

Our whole dinner was really good from our waitress answering every question we had to the freshness…read moreand presentation of the sushi.

My mom got scammed by this company. Avoid this place. She's an older adult and didn't want to deal…read morewith credit card numbers getting stolen so she sent a cashier's check by mail. This was for a $1000 trip for two. We had a medical emergency and she could no longer go on this trip but when she called to get her check mailed back they said they would refund her no problem. 2 weeks later and still no refund. They take advantage of people and I'm very disappointed but wanted to share our experience so other people can avoid. Find a more legitimate travel company. They have 3 stars on Google reviews.

Đỗ Thanh Entertainment luôn rất tận tâm và chu đáo trong mọi tour du lịch. Tối rất thích khi đi du…read morelịch cùng Trung Tâm Đỗ Thanh. Khách sạn tốt, service good. Cám ơn Trung Tâm Đỗ Thanh.

That place customer service not good, not nice , too much charge fee service. No more for next timeread more

Got our visas done here for our trip to Vietnam. Person on the phone was super helpful. Was able to…read morepay via zelle and it was ready to pick up in 4 days.

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

My dad recommended this place to process my 5 year visa for Vietnam. So much cheaper than what was…read morelisted online. Only $75 and took week to process.

Received 2 single entry visas to Vietnam within 8 days with $70 per visa. It is way cheaper than…read morevisa I have to apply myself directly to the embassy. They took picture of me and fiancé there, so we didn't need to get our pictures before hand. Picture was included in that price. Perfect and easy! Oh, my friend called in for me to ask for price. The regular price is $75 but because my friend bought tickets here before, we got $5 discount for each visa :) cool!