Dr. Kaplan is the worst doctor ever. His office staff are terrible, unprofessional, unresponsive. I used to see Dr. Brossman until his retirement. Dr. Kaplan took over his practice. I went to get my prescription renewed. They wanted to do a million unnecessary tests on me which I refused and they still charged me for services not preformed on me. In addition they sent someone else's blood to the lab for testing. read more

Dr Kaplan was great at my first meeting with him. Patient. Informative. Personable. I came home and told my husband how happy I was that I found a great urologist who could solve my problem (which turned out to be kidney stones). He ordered a Ct scan as he didn't see the 5mm stone on his ultrasound?? Days later I ended up in the ER. They found the stone. I went back to see Dr Kaplan who did a procedure and found two more small ones. I gave a full days urine sample. I was told I was done. No advice. And then nothing. I had to call a week later. No advice what to not eat. Just drink more water. I'm still uncomfortable. To say I'm disappointed is putting it mildly. Then I read the reviews on him (he originally came recommended by my GP) which sound similar to my story. read more

Super sketchy. Went in and he prescribed medication. I went to get the prescription and the pharmacy said the doctor placed it on hold and I needed to contact him. So I did, and in order to authorize the medication I would need to pay them $50. What!? the dude and his staff were very off from the very minute they never confirmed my initial appointment because "they forgot" ‍ read more

Dr. Kaplan is an amazing doctor with a great disposition that I would normally highly recommend. His office staff; however, is why I'm giving this business lower than what should have been 5 stars. There was a problem with my insurance covering a prescription the way it was written and It needed to be resubmitted. Additionally, I hoped to get clarification on how to use a different medication. The doctor or a nurse would have easily understood my concerns and would have been able to confidently and intelligently clear up any confusion on my part. Instead, it took over a week and speaking to 3 people who still haven't resubmitted my prescription. Regarding the other medication's dosage questions; they made comments that made me feel that they were confusing the two prescriptions and were reading and trying to decipher notes on my chart while I was on the line which reduced my confidence level considerably. Under the circumstances, they should have asked the doctor to give me a quick call. Instead, they refused. They stated that it was their job and that if I needed to speak to the doctor I would have to book a follow up appointment. They didn't seem to understand my frustration that I spent a great deal of time speaking to multiple people, not getting call backs, and was not getting anywhere. Unfortunately, no matter how experienced, talented and professional Dr. Kaplan is, not having the proper follow up processes in place with his staff is not a good way to run a medical office. I am fortunate in that the medication I'm taking isn't dangerous so a lack of poor communication is not going to adversely affect me as it might with other more serious patient circumstances. I would highly advise that the doctor make time in his schedule to regularly to call back patients directly that have follow up concerns or have a nurse do this for him as his office staff does not have the experience to do so. read more

For what could have been, what I expected to be, was as pleasant as possible. He and his staff are quite knowledgable! Highly recommended!

He is a very thorough physician explaining procedure options. Easy to talk to and listens to patients.

I found Dr. Kaplan to be a caring and attentive urologist and surgeon, with a great sense of humor and a caring bedside manner. He appreciates a good--or even a bad--joke from his patients. The surgery he performed on me yesterday has gone without a hitch so far, with minimal pain and discomfort. Nothing that could not be handled by non-opioid, non-prescription pain medication. HIs office staff and the staff of the Saint John's ambulatory surgery center have been outstanding, both in the pre-operative and post-operative stages. read more

I have never written a review of a doctor before but I must in this case. BEWARE. Dr. Kaplan performed TUEVP surgery on me March 22 and I have been going through living hell since then. Continual urinary urgency, lower abdominal discomfort and many more added symptoms. This was elective surgery and I was never informed that this was a possible outcome. I am much worse after the surgery than before. In addition, Dr. Kaplan does not seem to care about the result of my surgery. He has never called me or taken the initiative to suggest possible solutions. He has a cold, unsympathetic and curse manner. I must add that his staff is very good and helpful. read more

I recommend against seeing Dr. Kaplan. He is arrogant, rude. He did not respond to my questions about my blood-test results. Worse, he told a disrespectful joke while holding my testicles. James J. in Santa Monica read more

Had about as good an experience as one could probably have having spectrometry surgery to remove a large (1/4") kidney stone in ereter. He made me feel very relaxed because of his confidence before they put me to sleep. I am 64. Dr. Kaplan is succinct yet caring. My options were presented to me in a very clear manner. The whole staff is wonderful and couldn't have been more understanding or nicer. This is a touchy area for a male and after the experience I must say it is not worth the worry. I was diagnosed Tuesday, had Covid test and ultrasound that day. Self quarantined for a week and the had the surgery before he had to go out of town. Follow up visits were routine and professional BTW I felt nothing during the surgery. Only discomfort was having a catheter in me the first night back home. read more

Thank you to Veronica, Nancy, Carlos and Dr. Leslie M. Kaplan for my first visit and your accepting me for being a patient of Dr. Kaplan. Incredible reception and greeted with a smile from all. Thank you Dr. Kaplan. Bob Ressler read more

So, if a doctor stopped his visit with you to take a five minute cell phone call.... would that be ok with you? Because if not, you should probably not go with this guy. Also, he had his secretary call me up with my test results. I'm not even sure that's allowed, you know, legally. Never going back. Run the other way. read more

The staff here is so rude! It comes from the top though - I found Dr. Kaplan very unhelpful, and ultimately had a terrible bedside manner. I went three times hoping it would get better but finally changed to a new doctor after I got my last lab results. My new doctor gave me a much clearer (and competent!) diagnosis. This place was just awful. Unfortunately, I would never recommend to anyone. read more

My best friend who has high blood pressure has been waiting all day for information pertaining to a test result in which he was told there is "a cancer concern" and then just LEFT HANGING by this so-called Doctor who said he would call back to clarify but in fact did not and just went home on a Friday evening. When my friend finally had to FORCE the answering service to put him through to "Dr." Kaplan, this supposed "medical professional" actually YELLED at my friend, telling him "I DON'T WANT TO BE BOTHERED AT THIS TIME OF NIGHT" (???????!!!!!) which, by the way, is only about 7pm by someone who is UNDERSTANDABLY freaking out at the possibility that he has a cancer diagnosis - WHO WOULD WANT TO WAIT ALL WEEK-END? What kind of responsible medical response is this? IT ISN'T, QUITE OBVIOUSLY! How dare you, Dr. Kaplan? This is a patient who is very f'g scared and why wouldn't he be? What is RADICALLY WRONG with you "Doctor"? read more

PLEASE AVOID DR. KAPLAN! I would like to explain further but I contemplate confidentiality issues. However, I wish this review was about a doctor's bedside manner (which is poor and dismissive btw) or lack of providing explanations to patients. Nonetheless, due to my own personal experience as Dr. Kaplan's patient; I do not have confidence in Dr. Kaplan in terms of my medical care. Please find another doctor to address your urology concerns. read more

I met Dr Kaplan about 6 years ago with a dreaded problem for males , of course, ED. I had justy met a woman who I really liked and was having terrible performance anxiety because she was a doctor. She was not just any doctor, however, she was a urologist. I asked him so what do you tell men dating a beautiful urologist.? You're it, man! The doc was awesome at putting me at ease and setting up a combination therapy, and thanks to him guy got girl. I am going in to check n something else with him tomorrow read more

I was so freaked out after having surgery from this man that I contacted the police to report him for criminal conduct. I filed a complaint with the California Medical Board, and they escalated the complaint as having merit. Unfortunately, I am afraid to post an honest review of my experience with him. Under the circumstances, I can only say DO NOT LET THIS MAN PERFORM SURGERY ON YOU!!!!!!! read more

I've been seeing Dr. Kaplan for about 15 years. Besides being knowledgeable beyond belief, he is a quirky, funny, kind man which comes through if you allow it to do so. For me my human relationship with my doctor is almost as important as my medical relationship. I am not the easiest patient to deal with and I will forever be grateful to Dr. Kaplan for his ability and understanding. Philip P read more

Dr. Kaplan was referred to me by my internist. He quickly knew exactly what my diagnosis was, was proficient in every manner taking care of my needs in an efficient and comforting manner. My problem was a kidney stone and diagnosis to resolution was done as quickly as humanly possible. Whatever your urological need might be, I would definitely trust him for competent, compassionate care; and the office staff are also very versed in taking care of your needs, effortlessly. Terry B. read more

I have been under Dr. Kaplan care for over 12 years and he is without doubt the most competent as well as personable Doctor. He takes his time and fully explains the issues if any. Also the office staff could not be nicer. read more

I received a prostatectomy from Dr. Kaplan. First and foremost, the operation I had was a total success. And believe me, that is what should be first and foremost. Secondly, I had some minor complications with an infection. Dr. Kaplan was ALWAYS available and got back to me and made me feel he cared. His office staff particularly Eloi was amazing and extremely sensitive. And you need sensitivity when going into a major operation, because it's scary. read more

Saw Dr. Kaplan today for first time today. He's great. Friendly. Takes time to explain things in an understandable way. Would definitely recommend him. read more

Not recommend Dr Leslie Kaplan ! Inappropriate he let his assistant Brandy sit on his lap and she took out mt stent . Wheel squeeled it's my first time.i hade more pain with my stent than my kidney stone . Dr Kaplan said never heard of it . Told ER dr to do nothing . After research I beleave stent was too big . I asked for operating room records he said no I couldn't have them.......Run from this guy read more

The best. A smart, caring doctor who communicates well and has wonderful bedside manners. The office staff reflects the professionalism and personalized service of Dr. Kaplan. I highly recommend Dr. Kaplan. read more

Highest competence, extremely caring and polite, hard working, creative and effective. Everyone's dream concept of a physician!

Knowledgable doc with good bedside manner. Through and professional. I recommend this doc

After being billed $1100 for an office visit that only consisted of a blood draw for a PSA and Testosterone exam, and a 3 minute chat with the doctor. Then a follow up visit at the doctors request to give me the ok results for those exams. The letter that I wrote: Dr. Kaplan, I hope all is well. I am writing in hopes to resolve a billing issue with your office. I received a bill for $1100 for an office visit, a follow-up, and a PSA and Testosterone test. I ve had these very same services from your office several times over the years and did not pay a fraction of that cost. After speaking to my insurance provider I was informed that 3 weeks prior to my visit Dr. Kaplan was dropped as a Healthnet provider. I asked the question of coverage when I made my appointment and was told that you were. I currently pay $1100/month for family health insurance, therefor I would never go out of network. Since your receptionist said that you were a provider I did not walk in your office looking for posted signs saying you were not, as your staff said I should have done. I believe the contrary, that your office should have notified your Healthnet patients that you were the only one in your group that was no longer a provider. I have received such notices many times from other medical offices over the years. Nevertheless, I did ask. I have been seeing you for 15-18 years and coverage has never before been an issue. I discussed this issue with your billing manager. I said I was willing to pay somewhere close to what I ve always paid you for these services. She said she would get back to me and less than a week later I was contacted by a collections department. I do not feel that your billing department is acting in good faith but as I told your manager, that I will abide by whatever you decided. The reply; Keith, I am writing to you at Dr. Kaplan s request. These bills were discussed with you at great lengths and even though the balance on both dates were applied to your deductible, we did extend a courtesy of $474.06. At this time we do ask that you pay your account balance in full. Thank you. My reply: My deductible was met! You are talking about an out-of-network deductible which I never meet because I don t go out of network. If you overcharge someone by a hundred dollars and then give them a $50 discount, you really haven t given them a discount at all have you? You billed me just short of $1100 for an office visit, testosterone and PSA exams and a follow up visit to give me the results of the exams. After further thought I remember filling out new paperwork upon my arrival since I had not been in the office for a couple years. I indicated my insurance type. That would have been another great opportunity to inform me of the change in Dr. Kaplan s status (not the groups status) that occurred 3 weeks prior to my appointment. I don t believe you in regards to Dr. Kaplan knowing about this. I don t see him extorting his patients. I either pay this bill or have my credit ruined. I believe you are extorting me all by yourself. Thank you for your concern, 12/24/23 Paid the collector $625 for what normally costs approximately $100. I think times are tough for this office and they are resorting to these types of tactics to pay the bills. read more

I had a bad experience with this doctor. I went to see him for a preventative check-up and was assured he knew what was preventative and how to bill it with my insurance. Instead, he did four non-preventative procedures and I was stuck with the bill. I explained the situation to him, but he and his billing department insisted that I pay the bill or it would be sent to a collection agency. This office does not know how to work with insurance and they do not stand by their word. This is the kind of shoddy experience that gives doctors a bad name. read more

This is the second time that I have used Dr. Kaplan. The first time was in 2005 to have a kidney stone removed. I was at his office again for what we thought were more stones. Luckily there were not. After many tests and a thumbs up for me, Dr. Kaplan is the man. What a great guy. Caring, understanding, smart and very knowledgeable about his trade. I would recommend Dr. Kaplan to every one that needs his services.. read more

Dr. Kaplan is the best urologist in santa monica. HIs an awsome doctor. I highly recommended him for any in house procedures or prostate issues. His an amazing Physician, he has great bed side manner. He cares to make you feel better.-GH read more

I have been a patient of Dr. Kaplan's for over 15 years. I had a rising PSA level - high - and was referred to Dr. Kaplan for treatment. He took a biopsy - clear but my prostate grew and PSA rose. Another biopsy - clear. He sent me to UCLA for another opinion - same. Throughout he counseled me about a controversy regarding medication and the risk of some of the medications actually increasing the rate of growth of slow growing cancer - if in fact that was what I had. After another clear biopsy he told me that new test results on the medication came in, the controversy had ended and he put me on medication which has lowered my PSA to normal. Throughout all this my functionality was unaffected which gave Dr. Kaplan reason to be patient and act prudently and not rush into unnecessary invasive treatment or surgery. Dr. Kaplan has always been thoughtful, thorough and knowledgeable. I trust him completely. read more