I appreciate the quality of service, teamwork and professionalism…read more I highly recommend them. Maxine

Please don't go here. The front desk staff is always kind but I should have trusted my gut on my…read morevery first visit. I was sitting in an exam room waiting for the dentist and overheard a conversation amongst staff/drs talking poorly about a patient in a very innapropriate and rude manner. It made me pretty uncomfortable but I have really bad dental anxiety and getting there in the first place was a big step so I wanted to follow through. That day I needed a root canal and two crowns so it was a very long appointment. I felt left in the dark throughout the way and Wendy was not super friendly. Not rude but not comforting either. After that I had to make two appointments for cleanings and a cavity. They messed up my appointments and the hygienist almost numbed me on the wrong side, I explained that I had a cavity needing filled and it needed to be the correct side for the numbing. She switched sides and finished. She was also not very attentive or kind, super rough and not gentle while working in my mouth. Today I went back for my third and final appointment. At reception, I reminded them about the cavity and they said it was on the other side, and I said so should that have been done last week? They completely missed it. I was upset and flustered; I have a lot of anxiety around this, and was informed I could get it all done today but that my entire mouth would have to be numbed. It was so traumatizing last week when she gave me the shots that I was shaking after. I decided to suck it up and just get it done and be done with it. The same hygienist from the week prior, Anastasia, came to take me back and asked how I was doing, I was honest and told her not good, and told her why, she decided instead of just apologizing and understanding, that she'd rather argue with me about what happened. I've been so uncomfortable every single time I've been in this office and I finally decided that was enough. I'll find somewhere else. To be honest I'd rather drive an hour to my old dentist in my old town than ever go to this office again. All of this to also say that the way they price things and charge you for things feels pretty scammy, or maybe they're just way overpriced. Another reason I should have trusted my gut on the first day. STAY AWAY, Find someone who will be nice to you while they drill holes in your teeth. Find someone who won't talk shit about you in front of other patients. Find someone who will numb you in the correct location. Please.

I had a consultation at KC Braces & Kids and came away with mixed feelings…read more First, the treatment coordinator was wonderful. She was friendly, personable, and made me feel comfortable throughout the appointment. I have no complaints about her at all. My experience with Dr. Robinson was different. I only spoke with him for about two minutes, and I felt like he moved through my treatment plan very quickly without much discussion or explanation. Rather than focusing on the specifics of my case, the conversation seemed to emphasize why the practice is the best and how great the overall experience would be. I left feeling like I had received more of a sales presentation than a detailed orthodontic consultation. Their pricing was comparable to other orthodontists in the area, so cost wasn't a deciding factor for me. One thing prospective patients should be aware of is that the office offers gift card incentives for leaving reviews. I can't say how much that affects their overall rating, but I do think it's worth knowing when looking at the large number of five-star reviews. Overall, everyone I interacted with was kind, and I genuinely think the quality of treatment here is probably very good. I don't believe I would have had any major complaints if I had chosen this practice. For me personally, though, I place a high value on a detail-oriented approach, especially with orthodontic treatment where small details can make a big difference. I simply would have preferred more time with the orthodontist discussing my specific treatment plan before making such a significant decision.

Would not recommend this practice for braces. Quality and consistency of care was not ideal,…read morecosting us multiple unnecessary visits. Dentist was never present with parents to discuss treatment or issues. The office staff was always very nice.

Quite possibly the best dentist in the Country!! "Where art meets science" couldn't possibly…read moreexplain her practice better! Her compassion, her attention to detail, and her care and choice in each person that you will ever be in contact with is second to none!! Tracy, Kiesha, Sandy, and Doc McClaflin are peas in a pod! Many many many heartfelt thanks for a wonderful job in the worst of circumstances!!! You are my heros!!

Dr. McClaflin is so attentive, relational, and funny. I had jaw issues, for which I had already…read moreseen a number of professionals in two cities. Dr. Mac actually fixed it, though! It was an extensive process, so I spent many hours in her chair, and she would keep me entertained chatting or recapping the last movie she'd seen. :) Her staff is wonderful, too. Even though I only see them every 6 months or so now, I think they all remember little details about my life. It's a very pleasant group! A couple more notes about how great Dr. Mac is: 1) I had to have something like veneers put on my teeth, and I was concerned that they'd look fake, as I've seen some. NOPE! People compliment me on my smile all the time, and are surprised to learn it's not my natural one. 2) My husband, who dreads the dentist, told me he might actually go on a regular schedule after visiting her--it was such a pleasant experience. Thanks Dr. Mac, Tracy, Kia, Sandy!

This is the best dentist in the Northland. They make you feel like family. Everyone in the office…read moreis so nice. Dr A makes you feel very comfortable. Does very good work. Very affordable

From the owner: General Dentistryread more

Dr. McKenzie is Friendly, Professional, Skilled, and Highly Qualified…read more I have been told by my dentist for several years that my Gum Recession needs to be treated. I was dreading making an appointment for corrective surgery. Her team is Friendly, Professional, put me at ease. They keep everything simple and give me written instructions for every step to insure a successful procedure. The pricing is transparent, Cassandra is also very knowledgeable and patient as I had lots of questions. My first surgery was successful and I will be scheduling any future work with her office.

On the day of the procedure, I informed Dr. McKenzie about a prior negative medical experience. She…read moreresponded that she would not proceed with treatment until I sought therapy. I have since had the procedure completed by a different periodontist without complications.

Update: Aspen customer service advised me that charging patients more than the insurance approved…read morepre-estimate is not company policy. I am sharing this in hopes of saving others time, stress, and money. I will admit that I did not behave appropriately during my final interaction with the office. I left upset and called Lacy a vulgar name in front of other patients. That was wrong, and I take responsibility for it. My opinion of how I was treated by her, however, has not changed. My concern is with the billing practices in this office. I previously worked in medical billing in a supervisory role, so I understand insurance contracts, allowable amounts, bundled charges, pre-estimates, and patient responsibility calculations. Several things about this situation raised serious concerns for me. I was told I needed to pay half of a $5,600 treatment plan up front for crown replacement work. That part was not the issue. The issue was that the office was not charging the insurance approved amount. Half down should have been approximately $1,309, yet I was asked to pay more than double that amount before treatment. When I contacted my insurance company, they advised me that billing above contracted allowable amounts may violate provider agreements. They also advised me they would be reviewing their relationship with this office. My insurance company attempted a three way call with the office to clarify the billing, but the office declined because they stated they were no longer willing to treat me. I simply wanted an explanation as to why the office was attempting to charge amounts that did not align with the insurance approved pre-estimate. Contracted insurance rates are not subjective. The office repeatedly stated they had called my insurance company with all procedure codes to provide accurate pricing. However, the insurance representative I spoke with stated there were no notes showing that such a call occurred. They did confirm that on 5/6/2026 coverage was verified, and the pre-estimate from Aspen was received that same day. According to my insurance company, the written pre-estimate overrides verbal benefit quotes. The pre-estimate reflected a patient responsibility of approximately $873 per crown including buildup. The office attempted to charge approximately $1,903 per tooth. The office also collected $236 for items I was later told were "no charge" items and that, to my knowledge, were not used during treatment. Communication with the office manager, Lacy, was extremely difficult. I was repeatedly interrupted and could not get a direct answer as to why the office was not honoring the insurance approved pre-estimate. At one point she also stated they had not yet received the pre-estimate from insurance, despite insurance later confirming otherwise. She repeatedly stated that "this is Aspen's policy," which Aspen customer service later told me was not true. By the end of the interaction, Lacy seemed oddly proud to lose a patient. As I walked out, she had a very smug expression, almost like she had handled this conversation many times before. I was surprised by the lack of professionalism during the financial portion of my experience. I encourage patients to carefully review treatment plans, pre-estimates, EOBs, and itemized charges before agreeing to large upfront payments at this office This says it all https://fox4kc.com/news/problem-solvers/more-patients-come-forward-after-fox4-investigation-into-chain-of-dental-practices/?fbclid=IwZnRzaAR7KSxleHRuA2FlbQIxMQBzcnRjBmFwcF9pZAo2NjI4NTY4Mzc5AAEez9cS4eBlhO8FfvQlob-jmio-7IgcT56kbLtEo7QZpoviOfiCdaTRIeUg5kw_aem_w3E6CsAAPrq4sIRze_BEhQ

Screwed over!! Lied too! I needed a crown put on two chipped…read moreteeth. Was quoted 2300.00 for both teeth. Decided I only could afford one, which was 1800 My insurance paid 1000. I paid up front 800. Now receiving a bill for 333.00. Guessing all rumors about them are true.

my children have been going to Dr Hauetter for years and I have for a year after Dr Mouse retired…read more They use to accept amariplan but do not now. I went to Oakhills Family Dental because they did except amariplan and they offered a first time $59 visit cleaning with x ray BUT Oakhills Family said they could not clean my teeth because of a gum infection. their treatment course was 2 visits of deep gum cleaning about $1000 and said I needed a crown and a filing to cost about $1500 WOW! $2500 Dr Hauetter said he didn't think I needed any of that and I left with a cleaning $77 and am do to go back in 3 months to re clean to pope fully clear up the gum infection. These people care and are not out to do any unnessacary procedures. I recommend them

I have been going to Dr Riley since he took over the practice and have been very happy. He is a…read moregreat guy to talk to and very personable. His staff is also intelligent and gentle during the cleaning. I also no longer find myself waiting 45 minutes just to get in the room for the cleaning, which used to drive me crazy. Each time I get there, I walk right into the room and they have even called me a couple times asking if I wanted to come in earlier for my appointment. They have flexible hours and when I mentioned that I was interested in Invisalign, they took my insurance, found out that I was not covered and let me decide if I wanted it or not (I didn't). I never felt pressured into choosing it. My only gripe is that they do have a text appointment reminder program, but do not sign up. It sends way too many reminders.

I had some X-rays and fillings done there in September!…read moreDr.Kavanaugh is excellent! She completed the fillings and she met my expectations. I will go back in October for a bridge!

I liked going to Dr. Kavanaugh's office for cleanings but I had a crown procedure done there and a…read morefew months later I had to fly back to Kansas City to get it redone over this time with a root canal due to issues from the first procedure. I appreciated Dr. Kavanaugh outsourcing me to a specialist for the the root canal but I had to go back to her for the crown to be replaced. Now it's less than 3 years later and my crown has popped off and compared to others crowns I've seen-- this one is just not at all made well. As stated previously, the establishment is good for dental maintenance but I can't in good faith recommend it for any major dental work outside of that.

Amazing!!! Where do I start? I was left devasted by what…read moreanother dentist had done to me and told me, so I called Dr Nguyen's office. The receptionist taking appointments was one of the sweetest people I've ever met! Once I came into the office I was greeted, once again, with an amazing team of people. Everyone seemed like a loving family! The dental hygienist was gentle, sweet, and caring. Dr Nguyen came in and I was blown away. I have been to dentists all over the country and this dentist is now my favorite, hands down. He is calm, informative, listens to what YOU want to do, he is precise and very knowledgeable! I went in today to have a part of my procedure done and he and his dental hygienist were so gentle and precise. I couldn't be more pleased. I went from crying and not being able to sleep to relaxed and smiling from ear to ear. What a blessing this office has been to me!!!

I am recapping my experience with the dental office today. I would give them a below 0 score…read more This was the most unprofessional experience I have ever had with a dental office and dentist. The individuals at the front desk, seem nice and sweet when you first engage with them but the minute I questioned something to get clarification they immediately go into hyper sensitive mode and get very defensive to the point where the front desk person raised her voice at me I had to say, I am not looking to argue with you I am just telling you what you told me when I was in last week. Obviously they do not like for a potential client to ask questions about their services. They get defensive very quickly. Example with front desk: When I was in the office last week I asked the price of a 2 surface filling. The front desk person told me $150 then she said $185. I made an appointment and went in the following week to have the dentist Scott do a filling for me. After the dentist looked at my tooth he sends the front desk person in with the pricing and there was an additional $80 for a consultation fee. She did not tell me there would be an additional $80 for a consultation fee the previous week when I asked for pricing before I made an appointment. While sitting in the dental chair I told her that she did not share this with me the previous week when I was asking about the cost. She then said, well you should have automatically known that because we charged that fee the 2 times when you were here before. Those previous times were to look at a tooth to determine what could be done not to have a procedure done that day. I understand the fee for that. She raised her voice to me to where I had to say, I do not want to argue with you I am just explaining to you what I was told when I asked a specific question about the cost. She was immediately getting defensive. Example with the dentist: My experience is that he didn't want to listen to me explain about my situation he just wanted me to be quiet and open up my mouth. This was my first time I was actually going to have him do a procedure on me. It seemed like he was trying to put the fear in me by telling me the worst case scenario before he even examines the situation. He was in the room listening when I was explaining to the front desk person that she did not share with me about the $80 consultation fee added on to the cost to do the filling. Scott then starts telling me about all of his credentials and comparing it to if you were to use a medical facility you would have to see multiple people with those credentials. I am thinking to myself....Doesn't all dentist have those credentials..........not sure why he had to go into all of that to defend his $80 fee and then he starts telling me that he has an expensive piece of equipment in the back and the service person charges him a $50 fee as a trip fee which he doesn't like. For around 10 min. Here I am sitting in the dentist chair listening to the front desk person raise her voice to me saying that I should have assumed there was going to be the $80 fee even though she did not share that with me and the dentist going into a long speech about his credentials and hard his staff works....etc..... Extremely uncomfortable. This is the short version. We decided this was not the place for me to be. Then when I get home I realized the other front office desk person had not emailed me all of my X-rays so I called her to request to have that done. She accused me of calling her a liar when the only thing I said was that I did not see an email from her with the xrays. As I was searching through my emails for the date she said she sent them she immediately said, "I did send them to you and you Should apologize to me" She immediately got defensive. I was baffled that she would say something like that. By the way she sent one X-ray but not both of them. I think it was a blessing in disguise for this event to happen to me so I did not engage with them to be a client.

Dr. Sparks is no longer there. Relocated to Warrensburg, don't know why. Pushed out?? Excellent…read moredentist, too bad he's gone. May have to drive to Warrensburg to see him.