Unfortunately, our experience with customer service has been very disappointing. Communication has…read morebeen a persistent issue throughout our ownership of the pool. We have encountered several problems that required multiple calls and follow-ups before receiving any response or action. Phone calls often go unanswered, and emails are rarely returned in a timely manner, if at all. The one exception has been Marcus, the service technician, who has consistently been professional, responsive, and pleasant to work with. He has made multiple efforts to address issues and has always communicated well. However, we have been dealing with a malfunctioning waterfall feature for several months. Marcus has come out and attempted to diagnose and repair the problem, but the root cause has not yet been identified. We were told that the company would provide guidance on next steps, but despite several attempts to follow up, we have received no meaningful communication or resolution. This situation is particularly frustrating given the significant investment we made in our pool. We paid well into six figures for this project and expected a much higher level of customer support after installation. Instead, ongoing issues and a lack of responsiveness have made it difficult to fully enjoy our pool. We hope the company will improve its communication and commitment to supporting customers after the sale.

I highly recommend Kobs Pools! They just installed a new pool for us and it is beautiful! From the…read morethe time we first called them to pool completion they have been on point. Chris did an exceptional job designing our project, placement on our property and helping us pick final colors. Mandy in the office was also extremely helpful. This is the third pool we have had over the years and by far the best pool company we have worked with!

We used this company for several years with no real complaints. Then, a new service technician…read morestarted servicing our pool and he kept finding little things wrong, and then selling us parts out of his truck (in his words, "on the down low"). We also have an angry little dog that barks a lot. Well, this serviceman, wanted to show whose boss so he started kicking the dog and the dog would bite him-but never tell us about it. Then our service just stopped. We tried emailing--their customer service is horrible. One nameless corporate email that you never know who you are speaking to. Email person finally responded and said that they couldn't send the serviceman back out until we fenced the dog. We just told them to let us know when they were going to service the pool. Their response was they could do that. They needed "unfettered access to our pool at all times." REALLY?! So, to review, we were sold parts of a truck that we may or may have not needed, the guy kicked our dog, and it's our fault. Stay far far away from this crew.

From the owner: Our professional pool care company provides our customers with easy, informative, and friendly…read morerepair and maintenance for their swimming pools. Our pool technicians exceed the highest standards of professionalism and technical skill, bringing a whole new level of customer service to the pool care industry. With ASP's help, you can focus on making memories--we'll take care of the rest!

Mr. Worthy was excellent. He was able to make the necessary repairs to our pool leak and was able…read moreto fix other issues we had with our older pool. He was prompt and attentive and we had a good experience with him. We highly recommend him. Ralph & Anne Lee County

From the owner: Worthy Pools Unlimited LLC specializes in new construction of gunite pools and pool renovations. We…read morecater to residentail and commercial pool construction. With over 28 years experience, no job is too big or too small. We bring life to water, and water to life!

First off can rate 0 stars!! The owner is rude and hard to work with for one. Charged us $250 to…read morefix our liner and didn't finish the job. Mark the owner said it couldn't be fixed....I took the matter into my hands and bought new liner loc for $25!!!! And fixed it myself. It was hard and time consuming but it could be done. Thanks though to Hinman Pools for telling me how to fix it and selling me the liner loc. Run from Homestead is all I can say. Unless you want 0 customer service and unfinished work.

Very good work, but very pricey!! I had a change order and was over charged for the work.read more

Very professional, Nice gentleman and does excellent pool maintenance and repairs!!!!!read more

From the owner: This is the time of the year for your sand changes, Polaris upgrades, acid washes, pool motor…read moreupgrades, and more. Call me and I guarantee the best prices in SWGA