Had a great conversation today via phone. They are super booked out and the answer I got was not…read morewhat I was hoping for but I appreciated the honesty and helpful answers.

I knew very little about pools when I bought a house that came with one. The folks here helped me…read moretremendously. They told me everything I needed to know and more. They don't try to up sell you. They would rather train/teach you how to install or fix issues that you have than charge you for them to do it.

We are sadly disappointed with this company. We've had a regular maintenance service with them for…read moreover 2 years. While my husband was deployed for a year, they did not mention to me that the liner was tearing when they would do the weekly maintenance cleanup. Then, my husband returns from his deployment and the liner started leaking.... Thankfully he was here to get through this together... but unfortunately now that it was fixed(months later from another company)... we are back with this company and they are back to providing low quality service. We don't like to complain, but enough is enough. We do not recommend this company to anyone. We've asked for an estimated completion time of when the water can be swimmable and we are on day 4 without an ETA. We are looking for another maintenance company.

This one is my favorite as they don't charge for water testing snd u like others, they never tell…read moreme I have to buy all their products. They seem very knowledgeable and probably keep a lot of business by not pushing their chemicals on everyone.

We had a privacy fence installed by Sean and John and they did an excellent job. It took 3 days and…read morethey both worked hard to install the fence and gates. My sister and I are impressed with the quality of the job and the way our property was cleaned up after they finished. The quality of the fencing and the installation has made our property look teriffic!

If I could give this business no stars I would, started a very expensive job remodeling our pool,…read morehalf way through the job the same the could not complete the walls. But this is after they already sanded them. The pool bottom is flakingand the sides were left sanded and unfinished. No oversite, no pride and no quality control. Notified owner, manager GC and tech, just to receive a defensive reason, and allot of we'll get back to you. Bottom line is my pool looks worse that before they started Tom

UPDATE: After 3 years of fighting Parnell Pool & Spa to do the right thing due to their GROSS…read moreNEGLIGENCE while constructing an in-ground swimming pool on my Property, Cumberland County, NC Small Claims Court finally issued a Judgment against them in order to make them pay to restore my Property back to it's original condition. This has been a long fought battle which I do not wish upon anyone just trying to enhance their property for their Family's enjoyment. I would never do business again with this establishment or recommend them to anyone. PREVIOUSLY: Result of the NC Licensing Board for General Contractors Investigation of Parnell Pool & Spa. Their actions were found to CONSTITUE GROSS NEGLIGENCE, INCOMPETENCY AND/OR MISCONDUCT in the practice of general contracting and a willful violation of Article 1, Chapter 87 of the General Statues, in violation of G.S. § 87-11 (a). Related to Construction on Powerline Easement as well as failure to adhere to the 811 Law. Below are links to ABC News Troubleshooter story covering their negligence. http://abc11.com/news/dream-of-pool-becomes-nightmare-for-family/976008/ http://abc11.com/home/homeowner-refunded-thousands-for-problematic-pool-plan/1348023/

We had a problem with our in ground pool leaking water. I called Parnell and spoke to a young man…read morewho helped me diagnose the problem over the phone. I went that same day and picked up the part that I needed that was right at 250.00. I requested a technician to come out to put it on the pump for us. They set it up for 9:00 AM the next day. The tech showed up on time, looked at the pump and told me I didn't need the entire pump head, but just the top dial that was only116.00. He had one on the truck, and put it on in no time. I was reimbursed the difference, and our pool is working perfectly. Awesome group of people who really know their stuff. They have all my business now for sure! Mike Maddox

Great team of folks, awesome facility (they do warranty repairs/replacements and educational "Pool…read moreSchool), and clearly a cut above the rest of the contractors I called. When I hire a project out, I don't pick the cheapest contractor. I pick the BEST man for the job. If you're of the same mind, you'll probably be happy moving forward with Jamie/Shaun.

Very happy with Parrot Bay Pools & Spas. From the beginning to the end, the process went as…read moreexpected and beyond. At all times you are connected with company in getting any information, question or answer needed on your pool. This reputable company stands behind its products. Lovely owners and workers. Highly recommend getting your pool done with Parrot Bay Pools & Spas!

Called these folks on the phone with a question. They gave me a bunch of help with my problem. They…read morewere knowledgeable about what I had going on and what the cause may be.

Fantastic experience. Nichol's plumbing replaces my filter this January though my home warranty…read morecompany. Simple job seemed to be really difficult for them. So when my pressure dropped recently and I couldn't get it fixed on my own I called these folks after recommendation from my neighbors. He walked me through some steps and...problem fixed after twenty minutes of tinkering on the phone