From selecting a new spa, through the install and now to ongoing maintenance and support, I…read moredefinitely recommend Everything Billards & Spas. Their team is very knowledgeable, informative and friendly. When I have a question or need supplies, they have been responsive and prices have always beat their competitors. I could not be happier with their products or services. My experience has been exceptional and I so not say that often.

If you are looking for a customer experience to exceed your expectations, go to Everything…read moreBilliards & Spas. Brandon was wonderful to deal with and very knowledgeable. He made the buying experience very easy for our Jacuzzi hot tub. The delivery team, lead by Jordan, are very professional and detailed oriented. They did an amazing job installing our hot tub! I highly recommend Everything Billiards & Spas!

I joined the gym with my wife so that I could have a place to work out since I am more motivated to…read morego to a gym environment than I am doing home workouts. Overall, it seems pretty nice, but on my initial visit (set-up) I didn't stay too long. They have two separate machines and free weight areas, two areas where you can use treadmills or ellipticals, and then the walking track that the woman who showed me around said 16 laps equal a mile. The pool is closed on Tuesday until 9:00 AM and so I stuck to working out on machines for this visit. There wasn't a lot of people there so that is a good thing to me, nothing worse for a gym than an overcrowded gym.

I've been wanting to get into swimming as part of feeling better from treatment I received last…read moreyear. I joined this amazing gym today and I'm so excited! A nice young woman gave me a tour of the facilities and I was able to sign up for a low monthly fee. I couldn't believe what was included; Two huge lap pools, workout equipment, classes I can choose from, spin classes, and a walking track, sauna and a Jacuzzi. The jacuzzi is down at the moment but they are working on it. The locker room and bathrooms were so clean, I was very impressed. I dove in and did my first 14 laps and it felt so good. The whole fitness area was very clean. Can't wait for the next visit.

My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.

Unfortunately, I've got to rescind any recommendations I've given to shop here. The store, and…read moresales person are fine, but the parent company who makes the spas, LPI does not stand behind their product. (3) years into owning our hot tub half of the cover began sagging, it was clear there was an issue, and when we unzipped it to inspect, one side was missing a vapor barrier wrap on the foam, so it was just acting as a giant sponge. We contacted LPI, sent pictures, and they even acknowledged it was made incorrectly but refused to do the right thing. They claimed it only has a 90 day warranty, which is utterly useless. But interestingly enough, i could spend $600 and buy a new cover from them, which is warrantied for 5 years, how does that work? They failed to provide good craftsmanship in their lids, which are $600 to replace, do you really want to trust them with a $10,000 spa investment???

We checked local spa sellers but decided to drive to Greensboro in search of the best spa in the…read morearea. We found it. The bells and whistles are aplenty. The spa is gorgeous. The sells process was smooth and fun. Delivery, we'll, it got here. The best spa manufacturers are busy. The installation was flawless. The support I needed afterwards was professional. I am not serious but I almost wish my backyard would hold another one.

Walk away - not worth the time -…read more Referred here. Attempted to set up a time for someone to come by and view my pool and the work to be done. Was informed they would call. ok, when? what time? can we set a time? R: No, we'll just call. What if I'm not there? R: We'll call another time... How can a company do business like this?

Here is the response from the owner pertaining to a complaint I had to file with the BBB due to her…read moreexcuses for everything wrong that they did! This is our 2ed pool, first was hit when a dead pine tree fell from the woods behind us. Never had "high winds ", erosion of any sort, acts of nature, when our 1st pool was installed by a professional pool company but she came up with every excuse she could including " we are hiding something', !? As a retired law enforcement officer, all I can say, is I've heard some good ones! The problems , there were 3. 1st one= the wall of the pool fell in. 2ed= the liner was not secured and installed correctly and fell in, 3rd= the pool wall was never put in the tracks. We had no other problems but she wanted us to do everything else that was not needed. Now she is harassing us because we shared a review with pictures. The filter was not a problem, I watch them put sand with their hand and pat it down. They put the filter right where you back wash the filter for weekly maintenance. By far a erosion problem! No Water Flow problems, no heavy rain run off there, Nothing! So because THIS was not our complaint , the POOL installation was and with all her excuses, I told her to come back around Labor Day as agreed and fix the pool by putting it in the track. I'm sorry but I don't have time for incompetent people so now she thinks I'm hiding something and didn't want to do preventative maintenance? This woman has really got issues! Funny but how many pictures does one have to take to see the same thing. Her pictures are no different from mine but that's ok, I have to consider the person that I am dealing with. We are not hard people to get along with but we have always dealt with professionals until we got messed up with this lady and her so called pool company. The pool I hope is really fixed as they did put dirt and sand back around it. All I can say about this... there is a reliable company for pools and spas and they are LEISURE POOLS AND SPAS In Kernersville. Wish we had waited a couple of months more instead of being in a hurry to get another pool from this company. Thank God , we are finished with this Holiday Pools! but if we have to, we will take them to court for harassment if they don't STOP! Here is her reply: regarding her above ground pool wall coming out of the track of the base on July 8th. I promptly sent the team to go assess it on 7/9. They took several photos and advised the customer that we can fix it and she asked that we wait until the fall so she could continue to use the pool this summer. They worked out a plan with ******** and returned to the office. After discussing it with my team and looking at the pictures, I noticed that the equipment pad (which was leveled when installed) had quite a bit of erosion underneath it. At installation May 3, 2024: attachment After visit on July 15: attachment My concern that was relayed to the customer in the attached emails was that we would come fix it. Preventatively, I asked her if she could monitor water flow issues on site so we could understand them so that we didnt fix an issue that would reoccur. I asked her if she wouldnt mind to take note of water flow when we got heavy rain over the next period so that we could prevent any further issues. You can see from the emails, she would not help to do anything preventative. I never stated we wouldnt fix the issue and our plan was to go back and fix the issue in the fall as she requested. I was asking calm, rational, preventative questions and she deflected and escalated very quickly. It appears that there is something else going on at the site that she doesnt want to take accountability for. We are happy to still resolve the customers issues but her behavior is for sure making me reluctant to send my team back on site. I am very confused why and how this got so escalated so quickly. (also noted in the emails above) LET THE PICTURES SPEAK FOR THEMSELVES!

They were quick to find solutions and scheduled our diagnostic test and showed in a very timely…read moremanner !!

My wife and I thoroughly enjoyed working with Verna & Bill in getting our dream pool designed and…read morebuilt. The crew did an amazing job and has since been there for every question we needed answering as well as being there for all of our water testing and pool supplies. From start to finish, the company worked hard to meet our expectations and made numerous suggestions that helped us get a great pool and concrete deck at a great price. If we had to do it all over again, we would not hesitate to put our trust in B&H. They exude a Southern charm with good old fashioned 'roll your sleeves up' and get the job done. For price, value, and quality there wasn't any other company that came close.

Do you have a pool or hot tub? Leslie's will help keep it fresh, clean and running top notch…read more Since getting a hot tub, we have been going here for many of our needs. The installer who delivered our hot tub, recommended them to us, telling us when we got the tub filled, to bring a water ample and they'd test it and tell us what we needed to add. Since then we've visited Leslie's once or twice a month to get our water tested. They give us a step by step print out with recommendations of what chemicals needed to be added at no cost. Additionally, they also sell the chemicals needed, often running sales and making it a one stop shop. The staff is friendly, and knowledgeable, quick to offer suggestions if you're having trouble keeping your levels balanced.

The people here are no help literally useless , after weeks and weeks of asking for missing parts…read morefor my pool and talking with the assistant manager , they have done nothing but waste my time . Buying a pool from Walmart is better then here . Run away from this place if you can , don't even consider coming here .