If you are looking for a customer experience to exceed your expectations, go to Everything…read moreBilliards & Spas. Brandon was wonderful to deal with and very knowledgeable. He made the buying experience very easy for our Jacuzzi hot tub. The delivery team, lead by Jordan, are very professional and detailed oriented. They did an amazing job installing our hot tub! I highly recommend Everything Billiards & Spas!

This company and its staff goes above and beyond EVERY time. Communication, delivery and setup,…read moreproduct, customer service, follow through.....ALL TOP NOTCH

My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.

I bought a cover for my swim spa in August. Come November I gave up and canceled my order and was…read morepromised a full refund. After months of broken promises, I sued them and won. Still haven't been paid. I could talk about unreturned phone calls and lies, but I feel this is warning enough.

Horrible Paid in full for a pool on June 3 If paid in…read moreadvance I would get a discount. Pool stairs, light, winter cover, and a PermaSalt system. 3-day install scheduled for June 25Th. Salesman David Merrick. Contract emailed to me. I explained to David that it was missing info and it was wrong David explained Alan would bring it to my house when he came to the property Alan came on June 9th and did my site survey and left. David contacted me with a site drawing, I reached out to David to notify him of the errors, To this day no call back from him. June 21st Alan Mosher called to let me know that, due to the three weeks of rain they needed to push my job to July 3rd. I quickly canceled my plans for the 4th and told Alan I had not heard from David. He informed me that he would be my contact from now on. July 3rd nobody showed up at my home I called Alan no answer I texted Alan no response I chalked Bavkyard Leisure was told me they would have Alan call me continued to call and text throughout the 3rd-4th never a response On the 8th of July I drove to Kernersville, I had not heard from anyone since the 21st of June. At the store, I met Jeff. Identifying himself as the manager. I explained the situation and my unhappiness he said I was rude but he would go upstairs and call Alan. I stated I would wait right here and he screamed at me that I would not that is not how business is done and I would leave immediately I did. July 10th Rusty came to dig out for my pool after a few holes in the yard his skid-steer broke down. I offered to rent him one, not wanting this progress to stop. He declined I continued to call and text Alan daily with zero responses. On July 14th I informed them of the equipment breaking down and my offer. On July 15th he responded only to inform me "We don't use other people's equipment" To this day there has been no other communication from Alan. On July 17th I received an answer from Backyard Leisure spoke with Jay who was confused as to why I was calling because my job was on the installers' schedule July 15, 16 & 17 so he was sure someone was there finishing. No dude you gave me to start first, called again on July 21st, and was told there was a checkmark by my name meaning job complete. Rusty came July 24 & 25th said see you Monday the 28th Nobody came. Spoke to RJ on the phone On the 29th I drove to Kernersville again. Jeff's been fired and I met RJ, very nice and said he was going upstairs to call Alan and I informed him I was waiting. He came downstairs and informed me that my pool would start on Thursday. I said "the 31st" he said no the 7th of August the morning if the 7th I received a text from Rusty stating he had me on his schedule for the 8th On the 8th he came out and dug more but came out with more employees Travis Chance someone else and a red truck that made sure he kept his face hid and parked on the street in the 18th Rusty and Travis came back Chance no longer worked there. The 19th as well. On the 20th I had water delivered then Rusty came back to backfill In all this, my electrician could not get the schematics or any info from the company. When my electrician inquired about the light placement, he was informed that I was not getting a light. I heard the conversation and I said Why am I not getting a light and they said It's not on your side contract? I then stated when would the stairs be put in because my drawing showed the stairs would be in before the sides being completed at that point I was informed I was not getting stairs because it wasn't on my signed contract I asked Travis about my winter cover and wiki be able to tell me how to put it on after my pool is complete. I feel like I'm very perceptive and I listened to the way. He answered my question and figured it out. I was not getting a winter cover. On Wednesday, August 20 while Rusty was backfilling I asked him how to add salt to the Perma salt system. Explain to him that I didn't even know where it was. He explained to me that the system is on backorder and that before mine there were five on backorder and now there are six. At this point in the conversation I went inside and I contact Something as relaxing as a swimming pool, should've never been this miserable Yelp says too long revdex.com has full review

Shannon helped my wife and I pick out our first ever hot tub! She showed us all the different type…read moreof tub and explained the differences between them. The selection was great, so many styles, features and price ranges. After spending a few hours learning about hot tubs from Shannon we decided on the Catalina Carlton. We had such an amazing experience. Thank you Shannon for all your knowledge and help!

Unfortunately, I've got to rescind any recommendations I've given to shop here. The store, and…read moresales person are fine, but the parent company who makes the spas, LPI does not stand behind their product. (3) years into owning our hot tub half of the cover began sagging, it was clear there was an issue, and when we unzipped it to inspect, one side was missing a vapor barrier wrap on the foam, so it was just acting as a giant sponge. We contacted LPI, sent pictures, and they even acknowledged it was made incorrectly but refused to do the right thing. They claimed it only has a 90 day warranty, which is utterly useless. But interestingly enough, i could spend $600 and buy a new cover from them, which is warrantied for 5 years, how does that work? They failed to provide good craftsmanship in their lids, which are $600 to replace, do you really want to trust them with a $10,000 spa investment???

Daniel was referred to us when we wanted a variable speed pump installed and he's become our…read moreregular pool expert ever since. Always prompt, answers all our questions, and would have absolutely no hesitation in referring him to anybody seeking help/repairs/opening/closing of their pool or spa!

Very pleased with this company. Had bad experience with original company that installed pool in…read more2018 so we were looking for another pool company. We needed a new liner and Daniel was very helpful in getting us the best liner and installing in a timely manner. Will definitely call them with any other issues we have.

I have had great results with Creative pools in Asheboro. They know the business and are very…read morehelpful. In the spring and summer they are very busy so sometimes they take time to respond, but remember they have more than one customer. Owning a pool also requires effort on your part. I have used them to upgrade our pool to a variable speed pump, a new updated control panel electronically controlled valves and converting to a salt pool. There were a couple issues getting it all set up, but Kaz worked it out and was willing and able to make sure it was operating correctly. Do your homework stay actively engaged and I am sure you will have the same experience.

Creative pools is one of my favorite stores to go to. I personally live in Greensboro and I take…read morethe drive to Asheboro for this store instead of going somewhere closer. The workers are so welcoming and explain everything very well and make it very easy to understand. I've been coming here for years now and i probably will never stop coming.

Julia is awesome. Helps me manage my spa in a very professional and friendly manner every time I…read moreneed help

Service was great and they were very helpful in explaining their products and quality of their…read moreproducts. Definitely recommend.