Real live human answers the t phone! Kim is friendly and helpful…read more I was referred by Dave Nelson, Nelson Pools, whom by the way did an awesome job installing new pool equipment. Anyway that's another review Any I only operate on referrals for big jobs and I am looking forward to having NVHT out soon!

Absolutely fantastic experience working with Sean from NVHT to set up a sauna for our family. Great…read morecommunication and all around experience. His supporting help from Peter who built out the sauna is absolutely crucial. Thank you both!

Dave Nelson, of Nelson Pools, was instrumental when dealing with a warranty claim on my pool…read moreequipment. His son, Alex whom by the way did an awesome job installing new pool equipment was beyond timely and explained the operation and care. That was in June and the pool has Never been cleaner! If you have a pool this should be your only call for any equipment maintenance needed.

Highly recommend Dave (owner) and his technician (Alex) as they replaced my leaky pipe and…read moreinstalled a new Pentair filter unit last year on 11/1/24 as they were the 2nd company recommended by my home warranty company. Alex was on time, had a great attitude and was patient with us as he explained what needed to be done to fix our leaky pipe and recommended that we replace the old filter unit as well. Alex the owner also had a great attitude and you could tell he cared about fixing our problem in a timely manner! I believe their prices were reasonable and communication between us was great as well!

These people are so unbelievably rude. Use Shimmer or any other pool service company in Napa. The…read moreowner and his service people do not perform the duties asked, their communication skills are abhorrent and they are disrespectful.

Time after time I go to Don's Pool service for supplies and help. Without fail they are always…read moreready to take care of their customers. Went in today and they did not have my part but lead me to a place where I could get the part. They helped me without putting money in their pocket. A good old fashion wholesome business. Nice work gentlemen. Thank you for the best service.

Long overdue, but saw some of my pool photos here and wanted to share. First off - Juan is great…read moreguy to work with and loves his job. Second... name one other pool company with this level of review. You can't because they mostly take advantage of owners - Juan is true, honest and fair. Delivers and is easy to work with. Quality is good and he has to be given a name like "Holy Waters"! He did a three sided infinity edge pool finish and I filled it with a garden hose, and it all started spilling over together. That's near impossible - but he did it the old fashion way and nailed the edge on all three sides. I had a couple of "upgrade" auto features and he came out quickly and integrated them easily. Lots of good guidance and design build support. Recommend. I'll add couple cool pics from night that he didn't get to grab.

Having Holy Waters to remodel my 38 x 18 inground pool was the best choice I could have made. Juan…read morekeeps all of his promises, and got the job done on time and at the price promised. He and his crew are honest, trustworthy, and hard working! Special thanks to Martin on his crew. The guy knows what he's doing. I highly recommend Holy Waters! They are the best! - Dan in Santa Rosa

I've purchased two hot tubs from Sonoma Hot Tubs since 2020. The customer service was great until…read more2025. From January 2025 until now, the customer service has been terrible. I've had a warranty request take over three months. During this time, I have to keep checking in on the status. I'm told to either resubmit the request or wait for them to check on it and call me back which doesn't happen. I sense this company will be going out of business soon as thir service is deteriorating quickly.

After the fire in 2017 , as soon as we finally landed somewhere to live I needed to replace a hot…read moretub we had. I had a Dimension product before and liked it. I went to the Sonoma storefront and was helped by Thomas who had a floor model on sale. Perfect we got the "Journey" and just love it. After rebuilding which took forever we knew we wanted another "Journey" for the cabin. Thomas helped and we were again satisfied. So happy they now have a storefront in Napa. I highly recommend the service and supporting a local business is so important.

I had been looking at swim spas for about 6 months and finally decided on a hot tub. Close to same…read morepricing. Initially I spoke with Mike & then felt the most fit with Mercedes who I actually bought from. She is so personable and honest. I got a good feeling with her. She was an expert on her spa products. She made me feel comfortable with buying the product & being important (sole owner) With Covid turn around time was a few months out but Mercedes was on top with their inventory and found a GRANDEE model that was a good color fit for my house. Obviously special order with colors could be months out. I bought GRANDEE with all the bells and whistles BUT to be an very easy product t maintain. Delivery was good with exception that my person did not measure correctly and installers had to remove my side fence ($100 more) and paid on spot. MUST MUST ensure your entrance will work for spa & your concrete slab area is large enough to accommodate. This was my own mess BUT installers made it work out. I had 2 frantic calls to Mercedes who immediately was on call (now her work days) to answer my questions. This is how helpful she is!! The home setup once filled with water was pretty simple. Ensure you have the steps for the products to set your water balancing etc I am happy with this model. Definitely roomy. The jets are hard pressure when adjusted so I am happy, The seats are deep enough for adults. And of course the kids think it's a warm pool. I would recommend Mercedes to help anyone who is looking.

My husband and I went to purchase a hot tub here at The Hot Tub Store in Vacaville .Mercedes was…read moreamazing and so was her daughter they did a great job great. We ordered our hot tub and we were told that it would take a couple months to receive it. We get a phone call within three weeks stating we will receive our hot tub sooner than we thought we literally ordered our hot tub in mid April and received it first week of May super speedy delivery orientation class went great . Definitely something you want to receive when you're spending money on a spa that's pretty much is the same cost of a vehicle. Wonderful customer service I would definitely refer friends and family here to purchase their next hot tub. The delivery service team they go through in Santa Rosa came on time actually called me and asked if they would like for me to have them come a little earlier which is wonderful because I have a busy schedule at the hospital. His name was Julio who delivered my hot tub I believe it was Santanas spa delivery in Santa Rosa that delivered it and they had wonderful service very fast and efficient. They were able to make it through to my backyard. They had to take my gate off which I was very thankful for because I did not want to have to go rent a crane .

I don't know how to update or edit my previous review last month. However I have follow details on…read morethe service. I couldn't be happier. The attention to detail and thoroughness of their service is impressive. Babysitting the pool to bring it to pristine with constant monitoring and many visits the pool is awesome.

Brendan Martin has been servicing pools for us for years. A total pro! Good with people and my dogs…read moreand cats that roam the property love him. He takes such great care and pride in his work! Its a total joy to have him and a relief to know we never have to worry about a thing with him.

Jason has been servicing my pool beautifully for many years now. I had previous pool services who…read morewere not attentive and issues were always coming up. I so appreciate Jason's communication and willingness t solve problems before they become big issues.

I can't say enough good things about Jason, the owner of Wine Country Pool and Spa Service. He has…read morebeen taking care of our pool for several years now and is reliable, honest, and does a fantastic job. When there is a concern he always communicates and makes a suggestion for the fix. His price is reasonable for the quality work you get.

We rebuilt our pool in 2012 and our contractor used Aztech for the plastering, tile and coping…read more They did a mediocre job but we had the issues mostly worked out with a lot of follow up within a couple of months of completion. We were not able to correct the uneven plastering job but that's easy to disregard once the pool is full. The big issue is the coping (formed concrete). All was fine for the first few years, and then it started to slowly disintegrate. I've tried periodically over the last few years to call and email them about it in the hope that they have some sort of solution, but I've never received a response to any kind of communication. My message to anyone considering working with them: strongly consider your alternatives.

Signed their estimate and sent it in. They called me to tell me the estimate needs to be 10 percent…read morehigher due to increased costs. I signed the higher estimate and sent that in. Called to request to get on the schedule. Partner Steve told me I had to talk to partner Bill. Partner Bill told me I had to talk to partner Steve. After weeks of back and forth I realized they were not really interested in replacing the tile around my spa. They may have had good reviews 6 years ago, but I think there are internal company dynamics that are keeping them from being professional and reliable these days. Good luck.

Gary is wonderful. We purchased a home in Petaluma from my parents in 2019 that had a super unique…read morewaterfall pool built by McDonald Pools. My father let me know how wonderful the builder was and sure enough when we needed a repair Gary's crew fixed a small chip for me and I am so grateful! What a wonderful company!

Gary is absolutely amazing and very professional. He build us gorgeous pool and gave us so many…read moregood advises and did lots extra work to help us out with big project. I would definitely recommend to go only with him for pool projects. Thank you so much for all your help and beautiful pool!!!