Came here on a Saturday afternoon looking for a hot tub filter. The woman who helped us was very…read morefriendly and helpful. She said if the filter we bought ended up not fitting correctly, we could just bring it back no problem. They have a lot of other neat stuff for spas there too. Yes it's cheaper to order your filter online, but it's more fulfilling to support a local business.

Purchased a "Dimplex" electric stove that looks and works great in our living room. Customer…read moreservice was the best!

Recently needed a new gas valve and pilot assembly in my fireplace. Swims and Sweeps completed the…read morework and even reduced the labor charge because the technician was done earlier than they thought. Great people to speak with and the cost was a third of what another company quoted me. Highly recommend them.

Had them out to open the pool. The pool guy did not put the tube on fully, causing the pipe to…read moreburst off and the pump to run dry all night. Had them come out to check it over, the service tech tightened the pipe up and left without checking over the pump. Our vacuum continued to not run well, so tried calling the office and left a voicemail at the Manhattan office several times without getting a call back. Finally had to call the Topeka office, they said they haven't had anyone checking the voicemails, but they would send out a service tech to just check out the pump without charging so we could assess what we needed to pay. Sure enough, get a $140 bill for the visit and the guy claims he doesn't remember the call. This is a very poorly ran company that apparently can't input information into their computer to document what you call about or be bothered to have someone check their voicemail.

Great service and was open on the 4th where other pool companies were closed Thank you Icon!!!read more

ICON Pools is run by a husband and wife that really do care about their customers. They built my…read morepool in 2024/2025 and have serviced it ever since. I do not usually write reviews, but I was going to call them today and looked over the past reviews and do not agree with a 3.9 rating. IF you take the time to ask Casey OR Kelly why something was done or not done, they will give you honest answer. They want to do a great job for the customer and WILL as long as you communicate with them. I give them 5 stars and think you are making a great choice if you decide to go with them.

Chuck & his crew are top notch. Great Spa with 5 star customer service...I highly recommend Aahs…read more Spas...

I was very hesitant about getting a hot tub. But after going to the shop and seeing the tubs, I…read morewas on board. I feel in the love with one of the colors and could visualize it on my deck. We were anxious to get the tub and it was hard to wait for them to make our made to order tub. The delivered the tub to us yesterday, even though it was raining. But they had set a date, and were determined to keep their word. Today, we got in the tub for the first time. I can see this is going to become quite a habit.

Update!!! Finally got ahold of the owner to help me after bad service from Steve. The owner is very…read morehelpful at talking you thru your problems and finding a solution. Between the two of us ..my hot tub is up and running. Steve was helpful up to a point by trying to talk me thru my issue and even checking my board but couldn't figure it out so I scheduled a service call that didn't actually get scheduled by Steve so I wasted my day being avail and when I called he didn't seem to care about wasting my time nor was I actually scheduled??. Definitely ask for the owner he's very nice and knowledgeable about hot tubs and willing to help.

I had a wonderful experience at this store from the purchase to after the sale. If I call with a…read morequestion about care or chemicals, they are very helpful. Hot Springs sells a superior product. With hot tubs you do get what you pay for. I have a lot of health issues and my spa has helped my pain levels be more manageable. I highly recommend them.

I've used Energy Center for many years to service fireplaces and my swimming pool. Never had any…read moreproblems.

I have used energy Center for years for both a fireplace and a hot tub. While the service good they…read moreare now charging a fee for debit card use. I understand a credit card fee but a debit card fee makes no sense. They will however take a check. Which makes no sense because a check is much more labor intensive than a debit card transaction. So I've started purchasing all my chemicals online. They seem to have lost interest in the customer in the past couple of years.

We had a great experience with Steve and Stranger Creek when we built a pool last year. We wanted…read moreto make a few changes to the steps as the pool was still being built and Steve worked with us and made it happen. He and the guys who worked with him were very responsive and service-oriented. Overall, it was a top-notch experience. We love our pool.

Stranger Creek built our pool in 2021 and we love it! Working with Steve was a wonderful…read moreexperience. He was honest and addressed any issues that came up during the build. Our pool is built on a hill and had to have piers and extra thick walls for support. Even though it was difficult, everything turned out great. We could not be happier with the design and results. Having the pool has changed our lives. We can't thank Steve enough for his attention to detail.

Great communication and reasonable honest pricing. Helped me get a "new to me" hot tub up and…read morerunning. Will definitely use again when needed.

Last minute issue with my Hot Tub right before Holiday with Family coming in 2 days; Brandon…read moreJacobs created time to solve the issue - Stayed in touch with me and had everything completed 36hrs from my initial phone call - He knew right where to look, got it done and took care of a couple other issues that were seen - The first Hot Tub Repair Company i have been 100% pleased with. Pricing was right in line with standard pricing and he earned a customer and bonus Thank you for everything Brandon Stephen Spoonhour - OP,KS