Left our pool torn apart and a mountain of concrete rubble in the yard and have completely ghosted…read moreus. DO NOT give these people your money. If I could leave less than a star I would.

Will take money and not finish the job. Communication is horrible! 15 weeks later and my backyard…read moreis destroyed. My pool and deck should have taken 2 weeks, tops! Avoid. Now I have to find another pool remodeler to finish 1/2 way thru the summer. Thanks for ruining my twins last summer at home before college!

I would NOT recommend Blue Haven Pools and Spas of St. Louis/Kansas City (BHPS) and strongly…read moreencourage you to look elsewhere. Problems include poor bidding, planning, oversight, and communication. BHPS did not check local codes or verify our property lines during the planning phase, which we hired them to do, resulting in more than twelve thousand dollars in cost overruns to us (after cost sharing explained below). We were told they would come to lay out the pool on 11/4/25 and dig the next day; however, BHPS showed up with equipment to start digging on 11/4/25. At that time, BHPS informed my husband that the pool would have to move 10' to the north because the pool deck had to be 10' off the property line, not the water's edge as they originally stated, planned for, and we approved, and that would require an extra 200 s.f. of concrete. We verbally approved the concrete at $2,900 ($14.50/s.f.), but BHPS sent a formal request for approval for $3,700. Our landscaper checked, and our fence is 4' inside our property line and nothing needed to move. On 11/20/25, BHPS sent a note in Jobtread stating they were inquiring with their St. Louis crew because their mistake would also require an additional 137 s.f. of retaining wall. The wall is ~4' at its peak and steps down as it extends to the north, which cannot equal an additional 137s.f. I asked for an explanation of their calculation the same day. BHPS never explained, and the hardscape contractor showed up on 12/22/25 to start building the wall without communicating with us, so we assumed they worked out the pricing consistent with the contract. BHPS subcontracts all or nearly all aspects of construction, does not supervise their subcontractors' work, and BHPS's communication between the subcontractors and us was extremely poor. Had I not been home, the stairs in one of the retaining walls would not have been built pursuant to the plan, and we also had to communicate between the electrician and BHPS that they sent the wrong lights and wiring couldn't be completed at that time. We were verbally told by one employee that they were going to pour our pool deck the week of 3/9/26. But then a new employee we hadn't met before stated that we would have to build another retaining wall first because erosion could occur and impair the deck's integrity, even though the deck in the contract was supposed to be a monolithic pour with a hardened edge and able to withstand the elevation. BHPS sent a schematic on 3/24/26 showing what was needed for a lower wall and then informed us that we would also have to pay several thousand dollars for the original wall where they significantly underestimated the s.f. and never explained their revised calculations despite our request. After we verbally agreed to share costs with them on 3/24/26, BHPS sent formal documentation of the agreement on 3/25/26 with yet another change to the s.f. of the lower wall resulting in an additional $600 over what we discussed the day before. We asked for explanation before remitting payment. Upon arriving home from work the evening of 3/25/26, we found the hardscape subcontractor had already started work on the new wall without our authorization because we had not agreed to the extra $600 or signed the change order. Further, the subcontractor was placing the wall in an incorrect position that would have significantly shrunk the size of the pool deck we already paid for. We paid the additional costs, including the extra $600 on 3/26/26, to get closer to completion. They finally started framing the deck on 4/7/26 and did not plan to use rebar resulting in additional costs above the $12,000 mentioned above for us to support a gazebo/outdoor kitchen. On two occasions, BHPS requested payment prior to completion of work outlined in the contract. We signed the contract with BHPS on 10/13/25 and have consistently and quickly paid pursuant to the contract after work was completed. It is now 4/21/26, but the pool is still not finished because neither the plaster nor retaining wall stairs have been installed. We were assured on multiple occasions that the pool would be done for a party on 5/15, but we were informed on 4/16/26 that we could not swim in the pool for at least two weeks and really it should be 30 days. I come from a construction family, understand that things happen, and weather can always be a factor. But, it has overall been warm and dry in the KC metro over this period, and the problems we experienced are attributable to poor bidding, planning, and oversight on the part of BHPS. Please feel free to reach out for additional details, or copies of emails, texts, Jobtread messages, invoices, payments, contracts, or photos.

We contracted with Blue Haven Pools & Spas to do our pool last year. Already the lining is starting…read moreto wear through. We called the company and they said someone would get back to us and we never got a call back. I called back again and they basically said too bad, it's no longer under warrantee. This company is a scam. Now we have to pay another company to fix the problem because of the crappy job they did. Find another pool contractor, these guys are awful & should not be trusted!

Pool still looks great! My kids love it and we spend almost every day swimming during the summer.read more

I don't know about pool renovating personally, but this company started a project in March 2021 and…read moreit still has yet to be completed as of July 21, 2021. I, as I am sure the rest of the 100's of residents that reside in the apartment complex, checks on progress weekly. Most of the time the 2-3 workers are texting or talking on their phone, hunkered down in the shade or sitting on the front of the backhoe (a Saturday on OT I am sure). If there happens to be 6-7 men...only 2-3 are actually working with the other's standing around. I would think there would be a Supervisor or Foreman out during the day to make sure things were moving along. I would never recommend this company to my friends and relatives that own a pool.

I am a builder in the Kansas City area and I have used a number of pool companies over the years…read more In my opinion, Joe with Complete Pools builds one of the best pools in the area. Most importantly, there has hardly ever been a complaint. In fact, after having put in dozens of pools, complete pools ends up being one of our clients favorite contractors. There are very few trades that I would go out of my way to highly recommend, but Complete Pools would be one of them. My only hesitation in giving out referrals, is that I want them to be available to handle most of my clients. Joe, Zoe and the whole team are top notch. They simply build a better pool -- in my opinion.

We want to give a big shout out to Joe and Zoe with complete pools for their excellent customer…read moreservice. After three years, we had experienced a very serious leak in our beautiful pool as well as issues with our in pool led lighting. After a call to Zoe, she scheduled an entire crew to come out to our home in Cedar Creek to figure out what was going on. Joe led a team of engineers and plumbers and diagnosed the problems and found that there were major issues with some of the underground pipes. He and his crew worked for two weeks straight at mitigating all of the issues and now we are so very grateful and happy for all of their efforts. Our beautiful pool is now up and running and in tip top shape, all of the lights and waterfalls back to normal. Complete Pools have completely stood behind their work and made us very satisfied customers. If you want a beautiful pool at a fair price, look no further than Joe with Complete Pools. Give them a call, you'll be glad you did. Thanks again for your professionalism. Tony and Toni

$11,500 for an automatic pool cover and I still have to find and pay for an electrician? and $7500…read morefor a manual pool cover? That's insanity! I could buy a car for that kind of money!!!! Other companies safety covers run around the $800 - $1000 range.

I have a saltwater pool and they didn't seem to know how to handle it. Plus, I consistently had to…read morecomplain about over chlorinating and cleaning the pool. I eventually just took it over myself.

Do not use Zimswim for anything!!! I repeat do not use…read moreZimswim for any pool repair, Liner, or service !!!! was supposed to get a liner replaced scheduled from March and finally finished in June. My pool has never leaked until he replaced liner and will not answer your text or phone calls. I will not judge Ron himself as only one man can judge and the way he does people he will answer to him, not me. good luck to him but do not use Zimswim.. excuse after excuse as to why the project was prolonged!!! this is my first ever review of a bus iness or in this case fly by nights I just want people to know what their dealing with because my experience was HORRIBLE!!!!

these people are not good or dependable, do not use them. they left my pool open instead of closing…read moreit, as they told me it needed some repairs before they would close it. i never heard from them again, and had to hire someone to clean the pool before closing it as it had turned green.

What a great service. Chris came and took care of winterizing and covering our pool. Quick and…read moreefficient. He will be doing our opening and weekly service. Two thumbs up!