Chronic Pain Review: Colby is by far one of the best salesman I have ever had the pleasure to work…read morewith. I have extreme chronic pain and health issues and we were interested in purchasing a hot tub as heat, massages and water therapy help so much! He listened to my health concerns, what I was hoping to get from it, showed me some lower cost options and then what he thought would be most beneficial for me. He then gave us a quote, we went home and got some quotes for the concert base (he gave us suggestions with that too and things to make sure we ask about) and he was available for all my questions. We went back in and make the purchase and a few weeks later we were able to go back in, actually get in the hottub and try all the jet packs. It took me longer than it should because I was trying to see how each effected my body but he was SO KIND and didn't rush us at all. DONT go anywhere else. Head straight in and ask for Cody. I will be referring everyone to him. Honestly the best. ** I will add to my review once delivered**

Kris S. Is very knowledgeable and helpful. We bought our tub from Kris about a month ago. He has…read moreanswered every question we have had. We have enjoyed building a relationship with Southern Leisure and Kris and look forward to many years of enjoying our hot tub.

Fair pricing and good techs who know what they're doing. My wife and I moved from Lantana to…read moreCorinth, and we had a pool service in Lantana, but while the house was on the market, another "new guy" (the old service went through probably 5 pool cleaning techs in the 18 months I lived here with my wife) didn't tighten the pool filter basket access and the pool lost prime for the entire weekend we moved. We were so grateful that the pump motor didn't burn out! My wife went by our former residence the following Monday and found the pool out of prime. I headed over and found the pool filter basket lid installed backward/upside down with "FRONT" facing the wrong way, and therefore it could not be tightened. I fixed the issue and got the pump back to prime and immediately called around, while my wife let the owner of the other company know about "yet another" of his employees' goofs. Pretty Pools had the most reasonable fees and have done an infinitely better job than the last company. We had zero issues with Pretty Pools maintaining our pool and the house just sold and the buyers have been referred them as well. Pretty Pools also does the chemicals service at our new place and I'm as pleased as can be. They also sent a tech (for a fee) to evaluate our pool heater. The information I received was invaluable and we will be using them to replace the heater. There are other companies in the area that also do great work, but charge quite a lot more and I'm not entirely sure they're worth it. Pretty Pools does a great job, communicates well and always returns calls/emails.

UPDATE: new pool service came out and said our DE pool filter needed to be cleaned. I informed him…read morethat had been done less than 2 months ago. He cleaned it and was HORRIFIED at the state of it. He said there was NO WAY that had been cleaned less than 2 months ago. VERY unscrupulous business. STAY AWAY-ZERO STARS

Carlos and Adriano have been servicing my above ground hot tub for more than three years now. This…read morehot tub is over 20 years old. They know exactly how to diagnose and fix it every single time they are budget friendly. And friendly I love these guys and they will continue to get my business every time something goes wrong with this dinosaur. I appreciate them so much and so will you you. They get 10 stars.

Thank you Carlo, you did awesome job with the spa move and the repairs that were needed, the new…read morehot tub cover...love my deck and gazebo! Im thanking you every time I look through the window. Super recommended! Very affordable.

Great service and highly professional, their techs and repair people do an excellent job.read more

Don't use their service. I was here last week watching and the guy shoved a broom into my…read morefountains and broke it, I surprised him by appearing outside to let him know I saw and ask him to fix it. This week I wasn't watching and it's broken again. They are fast, careless, and must just hire anyone who seems to dislike their job. I'm cancelling and I recommend you don't make this mistake. I'm finding someone else.

I have had my pool replastered/retiled, pool equipment replaced thanks to the freeze (before I had…read morethe weekly service), and weekly service by Pool Pros. You get a photo report of everything done to clean and maintain your pool. They had me up and running well before everyone else because they advised me of backlog concerns after the freeze and got me in the queue fast. I really like the photo reports after every maintenance.

Pool Tech took minimal action, charged a high service fee. Work performed didn't resolve the…read moreissue. Later in the summer I ended up getting a new pump from a different company that addressed my concerns. Now the pool works well.

Always friendly, and they give you a sheet with results of water tests and advise accordingly on…read morehow to adjust if necessary. Would definitely recommend!!!

If I could I would give zero stars! Twice in the last 3 months they have double charged us for…read moreservices; still awaiting refund. Spoke to Brin several times and he's "waiting for the boss" to respond. They don't clean the pool like they are supposed to. They don't vacuum the bottom of the pool. I've had to call several times to request them to come back out and service our pool as they have missed the day. Don't waste your money. Many more reputable places.

I had them come out to do just a maintenance and inspection on my pool equipment and also figure…read moreout why our spa would not heat. Aaron identified a couple of leaks and figured out the issue with the spa. All of these issues were repaired within a couple of days with high-quality and very reasonably priced. I would recommend Sunny Day Pools to anyone looking for a pool service and repair company.

My only regret is not contacting this company first. They took care of a pool that was left…read moreEXTREMELY GREEN by another company that did awful work. Sunny Day not only restored my pool, but was able to do so without draining it, which other places wanted to do even if it wasn't necessary. They repaired my plumbing lines and replaced my filter. They fixed my heater pad without insisting an entire new spa heater was needed. They arrived on time each week and took great photos of their work. AN. AMAZING. COMPANY! Honest and fair quotes. Kind people. Responsive staff. Just all around a superb company in the Fort Worth area.

This review is still in the making. I am beginning to believe customer service is not one of the…read moreimportant things they remember and they are representing Caldera Spas. I have made contact with Caldera Corporate Office. So far my experience with this company is very strained. But contacted a customer service rep there that is listening. They are dropping the ball and hesitate to give answers to the simplest questions and so far they have let this spa owner hanging... Coleman left me with the impression to go fix it myself and have ignored my other calls and messages and email. I can go into more detail after seeing if the corporate office comes to a resolve on this problem and I will finished the whole review. Some times the truth does more damage to this business reputation. Let's see if they can save it. Caldera Spa of California contacted me today; they offered a remedy and if it turns out to be true. I will completely give credit where it's due. I have hear zilch from Coleman at this time.

Our experience with Coleman has not been the greatest. I wouldn't recommend anyone else shop here…read moreeither. My parents live in Decatur and went to Grapevine to get better service and now they wish they would have gone somewhere else. We bought a 27" round above ground pool. The salesman told us it would arrive in 7-10 business day. Well, that came and went. When we called to set up installation. The pool still wasn't in and we were told it usually takes 4 weeks to arrive, by that time it was 4 weeks. So it finally gets in. We went with the installers that they recommend. BIG MISTAKE! The first thing they tell us there is going to be a $200 trip charge for coming out here ( which they could have gone further in the metroplex and probably wouldn't have charged). On the day of installation, it started raining pretty hard. They continued with the installation process. They had to finally pack up due to the rain because they lowered the pool two inches into the ground and everything was so muddy due to the rain they had to wait for it to dry before putting the dirt back in the space between the pool. Well as they were leaving, me and my mom noticed a huge bubble in the middle of the pool. But we assumed these guys knew what they were doing and that it wouldn't harm anything. Well a couple of days later they came back to complete the job and the liner is now stretched out because they left it like that. They tried to smooth out the creases on the bottom, but ultimately couldn't because the liner was stretched. Our options were to have creases on the bottom or wait for a new liner. Which would probably take another 4 weeks and that would be the end of summer. We called Coleman and spoke with the Sales Manager about this and first, he seemed to busy to even be bothered by this. It was a Friday or Saturday and he said he would call us on Monday and discuss further. We decided to just let them finish the job and discuss further with the Coleman people on Monday about our options. The installers left a huge mess! They didn't pack the dirt back around the pool, they didn't show us how to use the pump. They didn't tell us how to install the ladder. Nothing. These guys were done with us. Coleman never called us, we called them and got "Well it's no ones fault". ACTUALLY, IT IS. It's the installers fault that they recommended!! They should have stopped when it started raining... we spent all this money and our liner now has creases on the bottom. Coleman could care less about making it right. It's been two weeks and hasn't called us back. These people do not care about customer service...look elsewhere for your pool needs.