I have had my pool replastered/retiled, pool equipment replaced thanks to the freeze (before I had the weekly service), and weekly service by Pool Pros. You get a photo report of everything done to clean and maintain your pool. They had me up and running well before everyone else because they advised me of backlog concerns after the freeze and got me in the queue fast. I really like the photo reports after every maintenance. read more

Pool Pro's - Pool cleaning report photo - Pool Cleaners Near Me - Lewisville, Texas

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Pool Tech took minimal action, charged a high service fee. Work performed didn't resolve the issue. Later in the summer I ended up getting a new pump from a different company that addressed my concerns. Now the pool works well. read more

I am not here to say that my pool is perfect and that it doesn't need any work, but I will say that it needs a company that is more customer-oriented. Our pool began to turn green, so we were told the filters needed to be cleaned. The company came and cleaned the filters, and charged us. One week later and the algae returned. Now we were told that we needed new filters. That should have been mentioned the week before during the cleaning, but that's fine. We bought new filters and installed them ourselves. The pool was still green for weeks until one day it wasn't. We didn't have issues for a while. Then, one day my wife noticed that the debris was in the same place in the pool the day that the company was supposed to come out. The next day, the pool turned green. We checked our backyard cameras and they never were there cleaning our pool, yet we were still charged for services. When we addressed this with the pool company, we were met with a hostile and argumentative response. Even though we showed them that our cameras never captured their employees on the date and time that they claimed to be there, the company refused to put the customer first. They said that the green in our pool was a result of our filtration system and not from our pool not being treated despite video evidence. Needless to say we would not recommend this company to anyone. We had issues from the start, but kept up good faith until we were shown that they would charge and argue for services not rendered. read more

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Great service so far; hired them for 1 month and I recommend them! Blake is a honest guy

The Staff, Management the company in General. I personally never met a company who actually care about the work they put into helping there customers it's amazing to me, It's rare and hard to find. Every company has to weed through those who don't want to work but with these guys it few and far in-between so go with these guys if you want work done by people who care. read more

I've been using Pool Pro's for close to two years now, and honestly, couldn't be happier with the service. Blake, the owner, is a really great guy, and goes above and beyond to ensure everything is working properly with my pool. He sends a picture of the pool after it's been cleaned, along with a pool service report, which includes readings, chemicals added and services performed. I highly recommend Pool Pro's is you want to keep your pool sparkling clean and have a top-notch, honest professional doing it. read more

Pool Pro's - Clean Pool! - Pool Cleaners Near Me - Lewisville, Texas

My pool was running 1 hour before my last service call only for me to be told afterwards it was not and that I needed a new capacitor. They wanted to charge me $150 to replace a $25 part to have someone come back out the next day. I opted to simply cancel my service. The owner, Blake, goes out of his way to promote his faith and assure you he's a God fearing man. Oh how that changes when you cancel. Once I did that he repeatedly said to me all "yall" are the same. That prompted me to ask this man of God what he meant by "yall" and what group/category was he putting me into. I never got an answer to my inquiry. He just continued to repeat all "yall" are the same. Customers should know who they're actually working with before agreeing to service. read more

I worked with Blake and his team for a pool renovation project at my home (pool resurfacing, tile rework, mastic). I found his pricing to be really fair and Blake was really communicative throughout the whole process and with what different options were. Installation crews were great and finished ahead of schedule. Post care/ startup was very informative as well and very detailed with their field manager, Daniel. Highly recommend to anyone considering read more

For four years our pool service blamed an "algae problem" on our dog, who swims in our pool. We spent a lot of time, money and suffered through it... then our pool guy moved. We called Pool Pros, and Blake Owens came and said the dog had NOTHING to do with it! Our pool is now perfect, and blue, and sparkling... we are OVER THE MOON with happiness at the job they do. They REALLY know what they are doing and the techs are so sweet with our autistic son. Great people, truly professional and competent. Thank you, Pool Pros! read more

Have been using Blake and Pool Pro's for several years. They do a great job on service, always going well beyond in their work. They also do not hound you for extra services like many other companies. If need repairs then can reach to them and get immediate response and their total cost of repair is less than I have found the parts online. They also stay on top of equipment so monitor it so do not have the major breakdowns. Have had several pools over the years and many more service companies. Blake and his team are by far the best. read more

Blake and his crew seemed nice in the beginning. I paid the $125 fee for them to come out and give me a quote on some repairs. I understand that the pool industry is busy and I told them that I am very flexible. It's been 7 months since I got my quote. I have texted Blake to try to schedule and he's pushed it out several times. Now he won't respond to my texts. read more

My wife and I switched over to Pool Pros after a bad experience with another pool maintenance company and couldn't be happier. Pool Pros takes good care of our pool and equipment. The staff is friendly and professional. I highly recommend Pool Pros. read more

Pool Pro's have been maintaining my pool weekly for about a year and a half. They do a great job and are very reliable. Thanks! read more

Owner very responsive, love the pool clean report with photos I get every time they come.

We contacted Pool Pro's and they gave us an estimate to keep the pool sparkling clean. As soon as they started the pool was never clean. They blamed the landscapers ( which we do not have ) for the lack of cleanliness. They changed the filters and the pool turned green. I paid for good service but, when i asked for better service they said our pool was too hard to clean and they did not want to service it. I am looking for someone who wants to stand behind their work. read more

Had this service for a year and waste of money!! Blake was always responsive but never took accountability for their poor service. I was told the pool was too low (not true), filter too small (which was first expensive lie he got me with), or the filter needed to be changed/cleaned or some other expensive maintenance on a new pool. Dirt was ALWAYS at the bottom of the pool when the tech left. Then it was you need to have weekly Vs biweekly service, which didn't change a thing. Pool was always dirty. Complete insanity. Guess he laughed all the way to the bank that I kept service this long. And when I cancelled, no offer to make things right. No apology!! Do yourself a favor and find another pool service company that actually does the job they are paid to do!! read more

DO NOT USE THIS SERVICE Wish I could leave no stars. Initially was very excited for Pool Pros as we switched to them over the summer. They cleaned our pool every week all summer and everything was always great your pool is sparkling clean( I have all the emails saying everything works great). All that changed when we inquired about having our pool filter cleaned (as we do every 6 months). We had to schedule it separately per the cleaning guy (who never said another word about it after saying it had to be scheduled with someone else but he wasn't sure as he was new), so not the usual pool tech coming out - we were ok with but didn't know when that was going to take place. what a joke this was! Not only did they not put the pool filter together incorrectly, but they broke a pipe in the process (on camera but of course they denied it) . Not a simple break but the pipe was clearly separated from the system 1/2" (no way the pump could have been turned on without a water fountain happening) but nothing was communicated to us. When we called because we saw the broken pipe that's when we found out they had just cleaned the filter, surprise to us! What a coincidence! After arguing about the broken line and finally getting them to come out and fix it, we turn the pump on only to see the filter unit spraying water! (Not sure how they got D&E back into the filter)they clearly didn't check the filter was reassembled correctly after cleaning the filter or after the maintenance tech came to fix it. Sent the owner videos of the leak and all I was your equipment is old but we can fix it for a charge. Sooooo - Had the system checked by another pool tech to find out the filter was not put back together properly and not one ounce of D&E was added. All of this and the owner took no accountability and just blamed it on an old stainless steel filter that worked fine and has no issues before now it was a problem. I get something could have happened but not to get a "hey this is what just happened so you were informed" it was a cover up. All is this on top of breaking our skimmer basket (which we were told is because it's cheap but we can sell you a new one for $50 bucks) When I told the owner we did not want anymore people on our property without consent and that we would be having a second opinion look at equipment-he did not like that so we received a message from Blake saying our equipment was too old to be serviced and they could not service us, and would let us out of our contract. Oh and wait added in a bunch of random charges again with no clarification as to what they are or for. Use this company at your own peril, they are dishonest and have very shady business practices on top of hiring pool techs and maintenance people with no training. Stay far away from these people, they will break things (from either negligence or to get more money out of you). DO NOT LET THEM TOUCH YOUR POOL UNLESS ITS BRAND NEW. And even then I bet they will break something just to charge you. Beware you were warned. read more

I've used two other pool companies and these guys are by far the best. Excellent customer service, with quick to respond communication and transparency. Service costs are reasonable, and staff is professional. read more

Mr Blake and his team have taken great care of us for over a year. They stay on top of everything and do their job extremely well. Very satisfied with Pool Pro's and would recommend them to everyone. Thanks guys for taking such good care of us. read more

I searched for pool service companies when we moved in spring and we decided on Pool Pros. From the beginning, Blake has been super helpful and communicative. Daniel, our weekly pool tech, is happy, kind, and does an amazing job. We had some remodel work done and it looks so nice! I would 100% recommend this company to anyone looking! Great work! read more

Pool Pro's is very professionally run with responsive technicians, great technology, and engaged staff. I don't know what I would have done with out their advice after the deep freeze earlier this year. They fixed my equipment and I was charged much less than some of my neighbors for literally the same service - ie, they didn't take advantage of the situation as others did to rip off clients. I recommend Blake and his team 100pct! read more

Great service and knowledgeable techs. My pool has looked or performed this good since it was installed. I highly recommend Pool Pros.

Blake and all the Pool Pros began taking care of my pool about a year ago after a bad experience with a prior company . They are here every week, kind, friendly, on time, knowledgeable of their services and reasonably priced. I feel I could ask any questions I need to to better understand things about my pool or the equipment. My dogs even love them. I would definitely recommend Blake and the Pool Pros. I already have. read more