Excellent!! Beautiful service always and always great…read moreservice. Yelp has you down for the incorrect closing time!!!! Thanks, Elizabeth

Jeff and his crew are the chick fil a of pool places. They are professional and friendly…read more Knowledgeable problem solvers. I appreciate them.

We have worked with this company (Barry) twice at two different residences. They are trustworthy,…read morecompetent, and easy to work with. We used them for basic cleaning services, as well as maintaining our equipment. They are not the only pool company we've worked with in the area. They are clearly the better and I highly recommend them.

As longtime customers, we have always appreciated Clearwater's excellent service. I recently…read morerequested delivery of some chemicals to our home; because I can't leave my sick husband alone to drive out to their store. I am extremely grateful for one employee's immediate actions to grant our request. Stacey called to get my credit card information, and then delivered the chemicals to me this morning. She is a lovely person, and beyond helpful! Much appreciated!

this 5 star rating is for Leanna Thomas ONLY! She needs a raise and promotion! The deal on the pool…read moreand equipment was great and that was her doing. It was downhill from there. If you go to this business specifically request her!

I needed the seals changed in my pool pump. The tech did a very poor job (almost no job) and…read moreinformed me he would need to check his schedule before returning to finish or should I say do the job.

Do your due diligence!!!! Save yourself a lot of time, stress, & money & read reviews on multiple…read moresites (not just on Google bc you can pay to have the bad reviews removed) to see people's experience with Billy/Kingfish pools. Go to multiple pool stores & ask people about Kingfish, they have a reputation in the industry & I often heard after having so many issues with Billy that other people in the industry can't believe he was still in business bc of all the nightmare stories they would hear from customers. I WISH I had read his reviews before I committed to Kingfish but I am here now to warn people so that don't make the same mistake. During the build, there were multiple issues where I had to pay more for this or that & ultimately my pool ended up costing me $15,000 more than the original quote. I also surprisingly had $5,000 worth of electrical issues right after the pool was complete, hmmm. Billy's plumbers installed the pool drainage into my sewer line, not just to drain there but pushed the pool drainage pipe through my sewer line, completely blocking it right down the middle. I had multiple sewerage back ups over the next 6 months bc of this. I paid multiple plumbers to come out to flush the pipe clear. I troubleshot the issue with draino, special plungers, & snakes wanting to pull my hair out until I realized the issues started after the pool was installed. I called another plumber to come out & he suggested he use the camera to see what was going on. The camera saw a pipe going right through my sewer pipe BLOCKING IT, I did not figure this out until 6 months after the pool was completed. I notified Billy & he never even offered to pay my cost for the multiple plumbers that came out or the troubleshooting I did over the 6 months, I had to ask him to do the right thing. His crooked plumbers came out to bust up my brand new patio to fix it & I had to chase Billy for weeks to reimburse me. Another issue, my pool immediately had splotches in the plaster, like as soon as it filled. I asked Billy about this multiple times over the next 6 months & he just said it's curing & will be fine. After becoming upset that my new $85,000 pool looked dirty things got very tense with Billy. He claimed the warranty on my plaster was only if the plaster was falling apart he offered no advice or assistance to help me with this issue or even bothered to come out & look at what was happening. After speaking with people at a pool store, this could have been solved very easily if he had told me to go buy a stain test kit to figure out what was going on 6 months ago before the pool got worse & is now covered in splotches. I asked Billy why he didn't simply mention this to me & he said it was for me to figure out & that after the pool is built he "breaks up" with his clients bc he is too busy with new projects to be bothered by past clients texting & calling him. Buyer beware, installing a pool is too big & expensive of a project to get stuck with someone like Billy. Now bc the business relationship has become so bad I have no service & no warranty of any kind bc he stops responding completely even when you threaten to sue him. Kingfish has lawyers on hand bc they have to deal with so many clients issues. Go somewhere else, anywhere else is better than Kingfish.

The most honest businessman who does beautiful work! He followed up afterwards to make sure…read moreeverything was working properly.

From the owner: New In ground Gunite swimming pool construction. Existing pool renovations and repairs…read more Replaster/Resurfacing of existing pools. Tile and Pool decks.

Horrible , " a bunch of crooks". They came to my location for a service call which I paid for. I…read morewas told I had a bad blower motor. He quoted me $220 for a new blower installed. He required a 50% deposit to order the part which I paid him That was on July 17. I have not been able to get in touch with them they will not answer their phon, so I keep leaving messages and no response, I requested a refund of $110 no response they are racketeers do not use them. You'll be sorry.

From the owner: Anything to do with hot tubs, we do it. We repair, move,…read moreinstall, and will even dispose of your old spa. We also have a selection of used refurbished models for sale.

First of all, if I could give zero stars I would. I purchased a brand new Jacuzzi Hot Tub from…read moreLadner's in March 2025. The day it was delivered (June 5, 2025) we noticed that there was debris coming out of the jets and that one jet was not working AT ALL. There was also low pressure coming from all jets, indicating possible obstruction in the unit. The service engineer came out to look at it and told me that the unit was operating properly and left. On June 24 I emailed Ladners and asked for an update to the problem and was informed that they could not get in touch with theie Jacuzzi representative but would get back to me. In July the same engineer came back out, drained the hot tub and determined that the jet was glued internally and that they would have to open the unit, cut out the insulation and try to replace. He stated it should be replaced as he could not fix it and it was damaged on delivery and would speak with management. July 10, still no work from Ladners so I contact Jacuzzi to ask what is going on. Jacuzzi tells me that they were notified but they need more documentation. Ladners tells me they can send the engineer back out in a week or two to take the pictures and get the serial number which was ridiculous, so I take the panel off, take the pictures needed and email all of the info to Ladners. It is now August 15 and Ladners tells me that they have not heard back from Jacuzzi. During the month of July and August I had also reached out to speak with the GM Tevin Ladner to no avail. It is now September 22 and the engineer comes back out because Jacuzzi has told him how to fix the jet and sends him a video on how to do so. Now remember, in July this engineer said he would have to cut out the insulation, but he comes to perform what, cutting out the insulation. He arrives, opens the side panel, and his exact words are "F" it, I can not work on this. Remember he and Ladners knew this in July. The engineer then leaves. So we are in month 4 of owning a huge piece of junk in my backyard that does not work and still not word from Tevin Ladner. On September 23 I receive and email that Tevin Ladner will be taking over the RMA with Jacuzzi to get to some resolution. On September 30 I still have not heard from Tevin, so I email him again asking for a full refund or a like in kind replacement, totally fair right? It is not October 3, and I hear from Ladners salesman that Tevin has turned it over back to him (hmm) apparently Tevin really doesn't care about customers or customer relationships. Now at this time, they believe that they have found their Jacuzzi Sales Rep, not sure how the kept their hot tubs in stock the past 5 months, but I guess it easier to order them. I ask for a refund again or a like in kind replacement, and am told that the unit can be fixed, LOL. This is the best, I then receive another email from Ladners that Jacuzzi will work directly with me, and thank you for your business. They give me no context, no contact information, nothing to go on. I contact the BBB to get them involved. During that process we go back and forth and all I ask for is to either give me a refund or replace the unit. Laders insist through the BBB that it can be fixed so in 3 separate email through the BBB I say fine, come pick it up, take it to your shop and fix it. On October 22, BBB closes the case as Ladners will not come and pick up unit to fix, will not replace and will not refund. They then send me an email telling me my only option if I am not satisfied is to contact the Attorney General's office and submit a complaint about unfair practices, which I do, and hire a lawyer which I do. On October 28 my attorney reaches out to Jacuzzi. He hears back from Jacuzzi the same day stating that I refused service from Ladners and they were told the RMA was closed. My attorney sends Jacuzzi all the emails between Ladners, BBB and myself contradicting what Ladners told them. Two days later, they call him back apologizing stating that their vendors are held to a higher standard and this should never have gone this far. The hot tub should have been replaced in the June/July timeframe. Jacuzzi agrees to send me a new unit immediately. FUNNY, I RECEIVED IT JANUARY 2026, 7 MONTHS AFTER INITIAL PURCHASE. Here is the kicker, I still have to work with Ladners, because they are the only vendor to Jacuzzi in our area. Ladners gets the sale, but THEY WILL NEVER GET ANY MORE BUSINESS FROM ME, AND I HOPE FROM YOU. NO CUSTOMER SERVICE, AND THE GM IS NOT A RESPECTABLE PERSON TO DEAL WITH. THIS COMPANY IS ALL ABOUT PROFITS AND WILL NOT HELP THE CUSTOMERS IN THEIR TIME OF NEED. THE UNIT WAS DAMAGED AT DELIVERY, I DON'T UNDERSTAND WHY IT TOOK 7 MONTHS TO GET RESOLVED. YES 7 MONTHS, IT WAS DELIVERED IN JANUARY OF 2026.

Do not buy a Jacuzzi Hot Tub from them! No one works on them and the only guy they have I was not…read moreimpressed with him. He came out to change the panel along with replacing the pillow cushions on the inside of tub and one of the top caps that controls the jets. He only replaced the panel and said he would do the other stuff when he comes back because he says I need a motor. So I paid the service fee and he didn't do everything I had parts for at that time. He also told me I needed to pull up my deck boards for him to change the motor. Which we didn't. The panel where the motor was is on the part of the tub facing out. Yes. he would have to bend down. I was not going to take my deck apart because he didn't want to bend down. I told Ladner's he didn't seem to know what he was doing. Now they won't work on the hot tub. How petty! They won't come out to service the Hot Tub but they sure didn't mind taking my money when I ordered the motor and then tell me after the fact that they won't service me! DO NOT BUY JACUZZI no one services them and DON"T BUY FROM LADNER'S if they are going to cut off their customers who have spent a pretty penny at their business!

This place doesn't know how to correct pool water even with the latest,and greatest technology.They…read moresold me stuff to resolve a problem,and it didn't work. This is actually the 2nd time this happened to me at this location.While at one of their competitors I ran into another person that had a similar situation as I. I learned from the pool tech guys over at my usual testing facility that this is an ongoing situation with this company.

Pleasant and gives good instruction ! I have been here a few times for my daughter and the service…read morepeople will load my car when needed . I appreciate this greatly !

We found yet another leak after our pool renovation by another company. Called Agape and Caroline…read morerecommended we use a leak detection company to pinpoint the leak. The leak was under the skimmer which had been sloppily placed and covered in plaster. Caroline removed and replaced the skimmer while we were on vacation. The result was very much neater and totally professional. I can thoroughly recommend her work. The cost is reasonable and you can be certain the job will be done right. Hopefully we have come to the end of the problems caused by the original contractors but if not I would call Agape again as I have complete confidence in the quality of their work.

my pool's pump had stopped working as it was tripping the circuit breaker each time it was…read morescheduled to come on. Caroline can and assessed the situation. she was friendly , knowledgeable and professional. She said it was the pump motor and that she would provide with a detailed estimate when I asked the range of such an item she gave me the range. she returned with the new motor and installed easily. Great experience!

From concept to completion Backyard Pools and Spas went beyond our expectations. Pepper's years of…read moreexpertise were clearly evident in the planning. Joseph's guidance through the construction process was amazing. We can only describe our experience in superlatives. Our entire family is grateful for such a fabulous pool that has brought us so much happiness.

We just went through a super arduous back yard remodel. Backyard Living built our first pool with…read moretravertine pool deck and did a great job, but we decided to update and put in a bigger pool. WHAT A BIG JOB!!! They removed the old pool etc and built us a new much larger pool with hot tub. Over the four long months, we got to know his employees. They are all great guys that I had no problem with them at my home. They have all worked for Pepper for many years and it shows by the incredible job they did. I highly recommend Backyard Living if you want a job done right. I seriously couldn't be happier!