They sent a ton of information, none of which was very important to what we were looking for.read more

the Roanoke Alumnae chapter of Delta Sigma Theta rented a 360 machine and it went very well. They…read morewere very professional and my Sorority had a blast. I would definitely recommend. Trish White-Boyd

Very well put together, clean and organized. Age limit of 12 years old which is good. Must now buy…read moretheir socks but they're only $3 and can be reused. $11 per child is affordable for all day. They didn't make me pay for my 2 year old thankfully because he won't get on the inflatables. Birthday parties cost but are fun. Supervise your own children, usually only 1 staff at the front desk and not in the inflatables area.

I booked a 4-in-1 moon bounce from Dave's Moon Walks & More for a surprise birthday party last…read moreSaturday. The party was at 5pm, was told the delivery would be at 3-3:15pm, and the special guest was to be out of the house at 2pm to ensure everything was a surprise. The delivery showed up at 1:45pm and company signage was plain as day so needless to say this was not a surprise any longer. When I booked I stated the times I needed and that it was a surprise. I explained the situation to the person setting up the equipment and he said someone would be calling to discuss. Dave did call that day but I wasn't able to answer. Today was the first opportunity I had to call back and talk and that was the worst customer service experience I have ever had. Dave answered, apologized, and stated the reason they were early was due to another late booking he needed his folks to get to so sent them early to my house. Then he put me on the phone with the woman I booked through who proceeded to say I was calling her a liar as I never stated it was a surprise, times were different and then called me a liar. Also stated this was 100% my fault since if I did state all my requirements then it would have been put on the paper work and noted. Apparently there is no way she could have misnoted or forgot to put that down. She was unwilling to even simply say "I'm sorry for what happened." A simple I'm sorry was really all I was looking for. Instead for 7minutes I had to listen to her call me a liar and repeat over and over this wasn't her fault. Does it even really matter? You own a business who interfaces with the public, learn some customer service, and don't call your customers liars. Not once did I ask for a refund or even a partial reimbursement to ensue an argument. And to boot, almost 5 years to date I rented the orange Tiger for a surprise party and they showed up early blocking the driveway so the guest of honor wasn't surprised then either. I should have learned my lesson, won't make that mistake again.

I booked these rentals for my wedding weekend 10 months in advance and paid in full, but had a poor…read moreexperience due to last-minute communication and customer service issues. The company changed my pick-up date just days before the event due to not realizing they were going to be closed on that day, forcing me to rent a U-Haul to haul the items to a different location as I rented out an Airbnb and had to be out on a specific day. They informed me the day before delivery that a key item (margarita mix) was out of stock even though I had it reserved since July 2024. While the rental items were usable, they were not in great condition. Due to these issues, I would not rent from them again.

Tough situation, excellent customer service. We rented a bounce house castle with slide to…read moreentertain children during our daughter's wedding reception. Unfortunately, the fan blower used to inflate the bounce house failed (wouldn't turn on). We tried multiple outlets, changed out extension cords, and even plugged the fan directly into outlets. Without a working fan, no bounce house. This happened on a Saturday evening so we couldn't even call for support. When I returned the rental and told the staff what happened, they checked the fan and it worked. So I was left with the fan making a liar out of me. Extremely frustrating when it looks like you couldn't figure out how to work an On/Off switch. No explanation why it didn't work. The manager, Mike, said "If it didn't work, it didn't work, refund the full rental cost" I wasn't sure how it was going to work out, but I did not expect a full refund. Sometimes things don't work. It says a lot about this business and it's staff that they understand this and went the extra distance in customer service. Aztec Rental has my highest recommendation because of how they treated this situation. I will definitely rent equipment from them in the future (hopefully without any hiccups), and will share this experience with Aztec Rental to my friends and colleagues. Mike & Cheryl Ann were both friendly and understanding. Well done.

The bounce house was very clean. The staff was pleasant in communication. Intend to use for future…read moreparties. Highly recommend.

Every time I have used Occasions On The Go to rent a bounce house they have been nothing but…read moreextremely accommodating and professional. I have now used them for the past few years, and they never disappoint. The rental contract is clear and easy to read. I would highly recommend this company for all your party needs.

We have used them twice! Very polite and prompt! The bounce house and slide were very clean. When…read morethey take down the clean better than any company we have used! Highly recommend!

From the owner: Outstanding customer service is what you will receive when you book your next Inflatable/party…read morerental with us! We deliver, set up & take down. Our inflatables are NC State Inspected. Fast booking on our website! Family owned and operated. See you soon to inflate the fun!!

The slide/obstacle course we rented had a strong mildew smell immediately after it was inflated and…read morelasted throughout the entire party. They were an hour late picking up the bounce house causing us to sit and wait for them.

From the owner: King Kidz Fun Events offers an assortment of bounce house rental, carnival rides, carnival games,…read moretents, tables, and chairs. Our mobile video game trailer is among one of our popular rental items.

For my large wedding, we chose Aztec for our rentals. We rented plates, several types of glasses,…read moreand a few other random items. They were nice when I placed the order and accommodating to my request to pickup on Thursday before the wedding. And their prices for rental were pretty reasonable and on-par with other rental places. I found their selection to be lacking, but they were really the only option nearby. They also did not have enough of certain items for me to order through them so I had to go elsewhere and buy some items. When we arrived to pickup our order, after calling beforehand to make sure it was ready, it was in fact not ready. We had to wait around while they got everything together and they ended up missing some items so we had to go back again to pick those up. Once we started pulling out the items, we noticed that every plate and glass needed to be washed. Washing almost 1000 glasses was not what I wanted to do the day before my wedding. Once we returned the items, they said that we were missing some glasses and plates, but they counted them in the back so we had no way to confirm their count. We just had to go with that and pay the astronomical prices for their rental items ($13 for a plain white plate?). Overall, I was not happy with my experience and probably should have gone somewhere else.

I've often used Aztec rentals for several types of construction equipment or any large tool that I…read moredidn't want to buy and needed infrequently, they've always been very accommodating and knowledgeable. They always have someone to help me load and unload and I think the prices are reasonable