I chose this salon because of their positive reviews and trusted them with my dog. If I had known…read moreshe was going to be shaved nearly bald, I could have done that at home myself. At drop-off, we were told she would need to be cut short due to matting, which we understood and agreed to for her comfort. However, when I picked her up, she was shaved almost completely bald -- including her face and head -- which drastically changed her appearance. When I questioned why her head and face were cut so short, I was told she had mats there. The owner later acknowledged that she "did not" have matting on the top or sides of her head. That contradiction is extremely concerning. There is a significant difference between "cut short" and shaving a dog down entirely. For a $110 service, clearer and more honest communication should be standard. A full refund was discussed, and I am still waiting for confirmation on how that will be handled.

UPDATE as of 2/3/2026: The insanely bold owner Mishelle Shump has reached out to my vet office…read morerequesting my dogs medical records. I have never experienced anything like this in my life. To think your dog will be in the care of these money hungry people is very concerning. Instead of caring about the well being of an animal you are going above and beyond to try to avoid paying for the dogs vet bill. Please keep in mind we are talking about $143.23. These people are in desperate need of money which is why they are going above and beyond to try and protect themselves. They don't care about your pets and will not support you in any way that does not result in a profit for their little business. This should have been handled differently and professionally. My dog's dew claw was completely cut off during a grooming appointment at The Barkery Bistro on Augusta Street. When I picked my dog up, she was actively bleeding onto my sweatshirt. She was clearly in pain and distressed. Even after seeing her bleeding, they still charged me, only reducing the grooming fee by "half." It wasn't until I realized the severity of the injury and brought it to their attention later that they refunded that charge. I took my dog to the vet and consulted other groomers, all of whom expressed shock at the injury and how much pain my dog must have been in during the grooming. Instead of taking responsibility, the owners Mishelle Shunp and her son JJ Shump tried to pressure me into signing a mutual release. I told them I would not sign anything. I provided photos and vet documentation and requested reimbursement for the vet bills. Since then, they have gone completely silent and are refusing to reimburse me. This was not a minor accident. This was a serious injury, handled with zero accountability and zero respect. I would never trust this business with another animal and strongly warn others to think twice. I've also added the poorly written "mutual release" that they tried to get me to sign. DO NOT BRING YOUR PET TO THIS PLACE.

BEWARE! Do not take your dog to this grooming company! Took my golden doodle here and asked for a…read moreshorter summer cut along with showing an inspiration picture to them. Later came to pick my dog up and they had shaved her down to the skin all over without notifying me nor did it look anything like the picture I had shown them. The lady who cut her hair was not there when I picker her up and the secretary was incredibly rude and short with me. Several of the groomers were also yelling at the dogs and being incredibly unprofessional when I was checking out. They ended up charging me $120 for a bath and groom which I thought was slightly steep but with how inflation has been went ahead and paid as well as tipped not thinking much more about it. Got my dog in the car and she appeared incredibly anxious which is not like her. When I got home I noticed she was bleeding in two spots on her back where they had nicked her with the clippers. Several days later she started obsessively licking the underside of her tail and after inspecting found another deeper gash from the clippers which was developing an angry infection. As a result took her to my vet to be examined and she was put on antibiotics . Needless to say this place is the worst facility I have ever experienced with my dogs and it should be shut down. I suggest anyone who loves and cares for their fur baby to not let them experience this sort of trauma and abuse. I repeat do not go here!!! HORRIBLE!!

I called for a week straight and nobody would pick up the phone! When they finally decided to pick…read moreup to make an appointment they don't tell you over the phone that they have moved to a new location or that you need to bring your current rabbis shot. Going to the old location and then driving to the new was over an hour, then they ask for shot information. I turned right around and left, poor business running! I'll be taking my business elsewhere!!

Highly do not recommend! Inexperienced groomers who had my dog for almost 8 hours without a…read morerestroom break. She ended up having an "accident" to which they called me to pick her up without completion. They also informed me that they put a cover over her head bc she was scared. Obviously these people do not know how to handle a rescue.

I took my Shih Tzu Mia, for a haircut and bath. Upon walk in I was greeted by all the staff! Super…read moreFriendly staff that enjoy what they are doing. The staff are very hands on and held Mia in their arms while we were talking. She came back perfect. If you look at the pictures on their website, you will see that they know how to groom all types of dogs. Best groomers in this area, Hands down!

Very professional and know groomers! Clean and Friendly staff members, smells good! dogs are…read moreusually done within 3-4 hour time frame! very cute salon!

Exceptional!! Boarded both puppies while on vacation. Took…read morealthough last minute, and was also able to groom. This was the first time at kennel, first hair cuts... I just knew they would be traumatized when picked up, but just the opposite! Dina, Tara and Melissa are amazing!

the ladies are all so sweet and caring to bother my wild dogs! they do a great job on washing, nail…read moretrims, anal glands! so happy they are in town! DonnaLanford

Spare yourself. My dogs were groomed by Lexi. Very abusive employee that speaks to you like you are…read moregarbage. I tried to reach Brittany, the owner several times and Lexi wouldn't allow it. Very unprofessional employee. Constantly complaining about the schedule, or who quit. Constantly speaking down to me. I told Lexi if she could please stop complaining and being rude because it is not my business, and my mother just died. She complained about how busy they were with someone quitting again, and I asked her to stop being rude. And her way of handling it was to cancel my grooming appointment for today and tomorrow, which is what she was aiming for the whole time.

When I had three dogs to groom they were fine, as long as they were making plenty of money. When I…read moreonly had one dog to groom they shaved his hind right down to the skin causing burns and a vet visit. The last groomer was also very rude. NEVER AGAIN!

Dog was groomed and I was very satisfied with the care from the handler. He has recently received…read moreless that good care from another grooming service that was recommended and needless to say my baby boy will never go there again.

They completely ruined my Parti Mini-schnauzer's hair. I have been brushing my schnauzer's hair to…read morekeep it knot free, so that he would have a nice skirt and legs when I got him groomed. I asked for him to have a standard schnauzer cut. This is what I got. It will take months to grow his hair back. The only explanation they kept saying was there was a communication error. What does that even mean? The shave was uneven and choppy. My poor beautiful boy! Before and after pics attached.

They hurt my dog while being groomed, he's was bleeding and they denied everything and the owner…read morecalled me while I was at work to pick him up immediately, which I did and they tried to say that he bit the groomer, but they don't have cameras in their grooming rooms- and they wouldn't give him a haircut,! I booked him elsewhere and they didn't have any problems with him! And the owner said we weren't allowed to come back, she told me to take him to a place where they can sedate him! This is a small dog and he's a rescue.. found out he's a pure100% Maltese weighing in at 14 pounds!! I would suggest to never use them!! And they still charged me!!!

Pleased to find Dapper Dog on the Main Street in Greenville. We were warmly welcomed and asked if…read morewe needed any help locating anything. We browsed the wide array of dog apparel, treats, and even a pool float! The cashier made pleasant small talk, and we were able to find some rawhide alternative chews, which you see our chewy intensive dogs enjoying. The convenience of Main Street comes with a price -- but a much nicer spend than some other options.

Dapper Dog is a cute store that has new stuff added all the time. I love that the dogs can try a…read moreselection of different treats to see what they like! Good price on Yak cheese too!