They are a total scam. They did work on my house for the previous owners and the foundation is failing on the side they worked on. They won't answer my calls and honor the worthless "lifetime" warranty. They are involved in a lawsuit with a different victim. See Tulsa case number CJ-2023-4051. read more

They did our house in 2016 and I think did a poor job. We bought in 2017 and said we had a life time warranty well now our foundation is horrible and can't even open doors. Call their number and can't get anyone. Scammers read more

These people came out two and a half years ago to replace the beams under my house the beam that was there was swelling up in the summer and then going down in the winter it's been okay for the last two summers today the floor is rising up again . Cannot get a hold of these people and now I see why . They never sent my receipt either. read more

scam. unable to follow up with questions. eventually, the phone was disconnected. website is inactive.

This place is a total scam. They WILL rip you off. I sued them in Tulsa, County. https://www.oscn.net/dockets/GetCaseInformation.aspx?db=tulsa&number=CJ-2023-4051&cmid=3646875 Jacob Watson is a thief and a scammer. There work is shoddy, they do not properly install the piers. The "lifetime warranty" is nothing but a scam. DO NOT SPEND MONEY with Level up or Jacob Watson. read more

I had some foundation repair done on my house. I had 6 or 7 piers put under my foundation. I called the number and just get a hangup tone. I have tried multiple numbers and websites nothing. it funny how there website say open from 8am-6pm but you can't contact nobody. I was calling for a warrenty check. They must of went out of business or something and never contacted there customers stating what going on and what they need to do about there current installions. very unprofessional in my opinion. End of rant read more

They came out in January to level our home. For the first few weeks it was perfect, then it began to slip. I called immediately to get someone out to see what was what. Finally posted to them on FB about the lack of communication regarding our home slipping. They said they'd get someone out ASAP & would get back to me. Hello March 10th. Still no appointment. Still no returned calls. Finally, fed up, I called to see what was going on. The office staff insisted they were in contact with my landlord. My landlord stated that was a lie. Called back & let them know they were not only inept but liars to boot and asked that they finally get us on the books. Nope. That would have been too easy instead my landlord called them to see what was what and was informed they'd make an appointment AFTER I removed my accurate review, complete with screen shot. They must think I was born yesterday, I will not be bullied or blackmailed into removing a review. When I called to see if this was infact accurate & if so I wanted it in writing. The office manager informed me she wouldn't deal with me cause I swore. Save your time and go with Ram Jack read more

Do not use this company. The Warranty is garbage. They will not warranty failed piers they installed. They will insult you and treat you like garbage. They try to scare off honest reviews by voiding the warranty If you speak the truth about them. Do not waste your money with dishonest people. read more

It's ironic that the suggested message was about how I understand things are going slower than usual due to COVID, because these guys don't care. Every morning, these guys roll up six deep, pile into the gas station not wearing masks, and standing too close to people. I'm sick of this kind of irreverent irresponsibility. Grow up and wear a mask. It protects our community. It isn't difficult. You aren't a badass or tough for showing a lack of concern for your fellow man. read more

Invoice number #1489 Wasn't able to be at home on install date. Parents came over and wasn't sure what to look for. After I got home and looked at everything, saw several things that weren't correct. There was some communications issues, so I reached out to the owner, now everything is back on track. Will see what happens after next appointment to look at issues. Everybody was nice, owner was very concerned and apologized. Got calls next morning from crew leader and he apologized. So rough start, but I believe owner has smoothed everything out. If everything is fixed as it should be, then I would recommend company, but what know until it's done. But I'm sure everything will turn out right. Thank you. read more

Do not use these people! They won't answer your call when they know you need warranty work on a pier that failed. They are great at taking your money but don't expect a warranty! read more

After many miscommunications and several months of phone calls, James and his crew were very communicative and were able to fix the French drain issue. I wish I had dealt with him from the beginning!! read more

We researched many foundation leveling companies in the area and are so happy we chose Level Up. It was a great experience through the entire process from estimate to installation. Highly recommend! Invoice #1291 read more

not posting for me but for a friend. He had them come out and look at the foundation amd assess for warranty repairs. they dug up his foundation 6/6/19, as of today it is still dug up. he has called many times with either no response, or rescheduled appts that have never been kept. how is this good customer service? how is this a 5 star rated company yet they refuse to actually serve the client? please avoid the headache and take your business else where. read more

Level Up Foundation Repair - dug up 6/6/19 picture was taken 10/2/19 and still no contact - General Contractors Near Me - Oklahoma City, Oklahoma

Level up went above and beyond! We were out of state trying to sell our house and needed to have piers put in. Level up helped us every step of the way and even worked things out for us when our first offer fell through. Would definitely use them again! read more

I contacted Level Up for an estimate for foundation repair outside and in our crawl space at my home. The communication between the office and myself was very slow throughout the entire process. I reached out in August, they came for the estimate in early September. Then after calling multiple times, leaving voicemails, sending emails for follow up, I got my estimate over 3 weeks later. Then I had additional follow up questions about the estimate and again a series of back and forth that took to December, when I came to the realization that Level Up was not the best fit. They wasted our time and delayed our house repairs significantly. I received only one estimate with one total price with marks on the grid for repairs to be made inside and out. Piers are piers both inside and out, so it's easy for a customer to assume full piers means all piers marked. I was never told there would be a second estimate or additional costs coming or in addition to the estimate I received. However, when I asked a few questions about the estimate it came out that the actual cost was $2,000 more. When asked if they could honor the estimated price given, instead of what felt like bait and switch, I was met with unprofessionalism. Denise Draper who answers the phone was really rude and made me feel like it was due to my own ignorance that I didn't know to expect a higher estimate and ask for a second estimate. This was a case of just poor math/poor bidding and an error on their end that they have yet to acknowledge was their fault. It's very unfortunate this is the outcome. I am extremely disappointed. This is not a company that stands by their word or estimates. So much for believing the owner, Jacob Watson's words in the OKC Real Producers spotlight last September, quoting "Personally, at the end of the day, it's not about the money. We love being a part of the community. We love helping folks out...It's always been about customer service. I just want to keep doing the right thing on a day-to-day basis." He's not standing true to his word on admitting that this was handled poorly and not made right to the customer. And at the end of the day, it is all about the money to Level Up. When I addressed this issue with him directly I was met with accusations that I only wanted something for free. I expressed I had full payment in hand and wanted to negotiate to make the price fair to both of us. He again accused me of being ignorant and selfish. To this day, I never received a written or digital estimate with the full price quoted. I only want to work with honorable businesses. This review is warranted so others can avoid the headache and delay this has caused us. Jacob also threatened me with a slander lawsuit if he read any negative reviews about his business following my experience. So are you saying that you bully all customers to leave good reviews under false pretenses because they believe you have the grounds to sue them otherwise? I think it's fair that everyone knows the type of business model Level Up is truly operating instead of the ones you read in articles and glowing reviews. They lack integrity, professionalism, owning to mistakes and making it right. I would highly recommend looking for another contractor for your foundation repair. read more

Omar and his crew of 6-7 men were under my house crawl space working on the house for almost 8 hours. It was as a very tough and dirty job but they worked to get it done in one day. He explained what they did and the house felt back to normal. I was very satisfied with their crew and their attitude. read more

Level up was great when I first used them in April/May 2019. However, I started having issues back in September. I have been calling them since October to get the warranty work done. No show every time they schedule. This week the excuse was.. you're 3 hours away. Now they won't answer our phone calls and only text message back with "trying to get you a date". This is UNACCEPTABLE! Monday, I will be filing a complaint with the BBB and my attorney will be contacting them as well. read more

Very hard to get ahold of and get a call back. I have reached out many times and after the third time finally was able to get a inspector set up to come look at the house. The company had already peered the house but some of the peers moved and you could tell because our house is cracking and buckling. The inspector was so nice and explained everything. He said he would get in contact with the office and let them know they would need to call me and set up a time for them to come fix the damage. Well it's three weeks later and I still haven't received a call back and the house has gotten worse. You can visibly see the buckling in the hardwood floor, cracks in the walls and the house is pulling away from the foundation. At this point I am very frustrated because we paid a lot of money to get the house peered for a life time warranty and I don't know in whose lifetime but it doesn't look like it will be in mine. I don't know how many times I have to call and leave a message for someone to call me back! read more

UPDATE: I've changed review from one star to three after owner met me to apologize and seems sincere about trying to make things right. Still a work in process. Will update. Beware!!!! Non-existent customer service!! Warranty not worth paper it's written on!! They were a no show on a confirmed appointment AND never bothered calling. After I called twice to get some answers, was told they would call me back "in twenty minutes" to schedule another appointment. Receptionist acknowledged that "all of our clients are calling with problems." Has been three days and have received no call; not even an apology for missing scheduled appointment. We used Level-Up two years ago to repair cracks and separations in walls on an older home based on positive reviews and solid references. This scheduled appointment was to re-evaluate the warranty work on the original job and look at piering rest of the home. Do not know what has changed since our initial interaction with them two years ago, but they are NOT a company that can stay in business w/ this lack of quality or customer service!! Have also noticed that no staff seems to work there long, so that is also a red flag. We now have appointments with three other companies to evaluate their work. Not only is the money spent two years ago a loss as they are obviously not interested in honoring their warranty, but we will have to endure the additional costs from repairs after their piering failed and new piering is done by a more reputable comp. read more

Going on 2 years now with the same problem. Had a drain installed 2 years ago for flooding in my back room, after install the flooding continues, and they would come out, look at it, scratch heads and recommend a new reservoir on the line. Multiple times this happened over the last 2 years, and no one ever bothered to test the drain meanwhile my bedroom is flooding every time we get heavy rains so 3+ times every spring. I took video, I sent pictures. Now for current day, I have married a man who has minor knowledge about drains, so after the first flood, he tested the drain. The pipes dead-ended into earth right outside my backdoor when they were supposed to connect with an older French drain system (that's working just fine) about 5 feet away. We dug up the area where it was exposed and called Level Up, they come out and look and agree it's been done incorrectly and say they will have the office schedule a time to fix it....office doesn't call, so a few days later I call them and schedule a time last week. No one ever showed up and it was an evening apt so there was no one to call until next day- meanwhile we have a giant hole in our back yard that is working more effectively that this drain ever did because it exposes the openings of the pipes to the other system. So they finally call to reschedule and it was supposed to be before this evening- I assume people came out because I had an e-mail saying they did and a pile of bricks in front of my back door when I got home in addition to the giant hole being filled. So the first thing my husband does upon arrival home is test the drain, ran a hose pumped water into it, and the patio immediately has standing water as well as the top of the area that has just been filled in. No digging was required to expose the end of the old system (that everything is supposed to connect to because it connects to the outflow pipe) and lo and behold- it's still tied off with nothing attached! Currently the ground is still loose but upon a nice week of summer heat and hardening, if we got heavy rains my back room would be flooding all over again! Plan at this point is to call the office tomorrow because it's all still under warrantee, but at this point I'd rather them just take all their system out and refund the money so I could hire someone competent or do it myself. 2 YEARS OF ISSUES. read more

I recently used Level Up on my personal home. I am so pleased with the work. They showed up when they said they would, they were very professional, showed me what they were doing, then had me walk through the house to make sure I was happy with the work. I'm so pleased with them, I'm using them on my flip house and any other houses that we might come across that need foundation work. HIGHLY recommend them! read more