I know people loce to shop here as it is always crowded. I'm not fond of stores that requires…read morerummaging to find the right size in stacks not organized by size. The staff didn't seem to want to be there. Price is lower than some.

Im not the one to leave reviews and keep in mind i have been shopping here for years and have never…read morehad an issue with customer service. My items were ringing up a certain price online when i scanned them and when i was checking out i was trying to explain this to the cashier while trying to scan the item to show her. I wasn't even half way through my sentence when she snapped back at me rudely and said it will show in her system. I did not know this and she could have explained this in a none rudely manner. She had bright pink hair.

Helped quickly. Joyce was awesome!…read more Really excited about my boys tuxedo! Definitely recommend coming here.

I am blown away at the professionalism and care that I received from this location. It is not every…read moreday you encounter a perfectly ran company that has the perfect employees working for them. Alex is the gentleman who assisted me. He is very professional and extremely personable. He truly understands what he is doing and is masterful in the way he works with customers. I am thankful to have been helped by him. Thank you, Alex!

Wish I could give a 3 1/2. Not quite up to a 4 due to this Thrasher hoodie purchase. I honestly…read morewas wrapping this up for my son for Christmas and so glad I noticed the hole in it. Strongly disappointed that it was $60 and had flaws. I ordered this online and because it was available at my nearest store location, I arranged to have my order shipped to me. Sadly it was so damaged. I had to drive up to the store because returns were a faster process at the store. I'm just glad they had one XS left! The employee that helped me was very nice, apologetic and I left the store excited for getting the last hoodie for my youngest son.

Went in for some parts but they were out of stock. Nice people though. They have a lot of things…read more Will go back again though.

Large collection of cowboy boots the hats where a lot of the same colors the service asked me if I…read moreneeded anything so the service is pretty good they had a good selection of some stuff it was pretty price.

H&M recently opened their doors in Town East Mall...and normally I'd say "ehhh...go to the one in…read moreNorth Park Mall", but I am about to shock you. THIS STORE IS BETTER THAN ITS NORTHPARK COUNTERPART! First the selection of clothing is exactly the same as NorthPark. Looking for Versace for H&M? Its here. Want that amazing $39 sweater...yup they have it. Also, this store is NOT as chaotic as the NorthPark store. Waiting in line for a dressing room doesn't exist here. Also waiting in line to pay isn't a pain at all. This store IS two stories (just like NP) with Women's on the second level and Men's/Children's on the first level. Overall...this is a VERY nice addition to Town East Mall and may be something that helps keep Town East from falling into ghetto mall hell! Definitely recommend this H&M Store to all fashionistas! Check it out!

Came to this location for some retail therapy. Love the layout of the store: first floor men and…read moresecond floor women. There's no confusion on where to go and they a lot of dressing rooms. I enjoy a large variety when shopping cause you never know what your on the mood for. The music was pretty down-to-earth and got the theme of the store. One con is that you definitely need to be able to have outfits in mind to match and pair different items. I do not have that talent so I make sure to bring family that does so I can get good outfits. Overall, it's a great store for casual attire.

Nice store, I go here for their dresses/special occasion clothes. Service is good, the few I've…read morebeen here have been good and no issues. The layout is fairly easy to move around, but the store is small, so I would go while they're not ass busy. It's not super cheap, but I don't think it's expensive either. Picture a nicer forever 21. They always have no nice sales too on racks in the back, I got a dress here once for $7. Again, it's a nice store, I recommend.

Lady was rude when I tried to do a return I had barkey got it the day before and she said I…read morecouldn't only do an exchange paid $40 for a stained dress

Had the best experience here today. The sales rep Aileen was so kind and helpful, without being…read morepushy. She helped me find an outfit for my engagement photos and was very friendly. Also I was able to find a white body suit...that wasn't see through. Unheard of.

If I can give zero stars, I would. Staff here does not know what is customer service. HAD AN…read moreATTITUDE the entire time and could not refund my $$ back for my returns. One of the staff had attitude and was argumentative for a simple refund. She did not know how to refund the $$ to begin with and started to make FALSE statement on the store return policy. The returns I made were still valid from the purchase date, and did not past 21 days. The return policy was repeated many times to her, however, she kept arguing back saying , "refunds is based on the current selling price in store and can't give you the refunds based on what you bought." How can she not know the store return policy?! The store return policy stated, " Go to any of our boutiques with your item(s) and we'll be happy to refund the PURCHASE PRICE of the item(s) returned to your original payment method". It never mention anything on "refunds will be based on current store selling price." The return and refund should have been VERY SIMPLE, yet the staff was pretty IGNORANT AND WAS NOT PROPERLY TRAINED. She should not be working there ESPECIALLY not knowing the store policy.

I never ever ever go to Town East Mall. This location is, however, closest to me and I figured…read morethat it would be quick and easy to run in and out. I was on a mission- looking for a great dress to wear for my birthday. I was greeted warmly and allowed to shop around without being overly pestered by the employees. I found a dress and a leather jacket (on sale in my size!). When I started to check out the employees were all friendly and even let me play along in their styling competition they were having. It was the most enjoyable trip I've made to a clothing store in a while.

So.... great after reading the reply I'l call customer service. So after making multiple calls and…read morefinally speaking to a human. Torrid is very sorry and will send me a 20 dollar gift certificate ( which I'm sure has restrictions). So if anyone wants it... let me know I will not be going back.