Fraudulent advertising as a centre of excellence. In reality they do not provide standard of care…read moreservices such as ventricular assist devices. Go somewhere else for cardiac care. At least one lawsuit in progress against one of their egotistical surgeons

I have to give this hospital a 5*, particularly after the way they looked after me following my…read moreheart attacks. Their professionalism, compassion, understanding and approach were second to none. Even as a fellow professional I felt special and cared for. The food was excellent, better than some hotels I've been in. Can recemmend this hospital 500%..more. AND They love giving you good news!!!!! Thank You

Went here to visit a friend. Whatever interactions I had with the staff, I was super impressed. The…read moredoctors, nurses and rest of the staff were pleasant and helpful. Their response time to the buzzer was excellent. My friend insisted I take a look at their exhaustive food menu. Much more variety than a lot of other hospitals that I have seen. Plenty of sinks for washing up around each ward. There's a Costa on the ground floor that is very clean and visitors can pick up coffee or a snack from here.

Nobody wants to go to hospital. So when you do, it's always nice to be greeted with friendly,…read moreefficient staff. Exactly what I got yesterday when I went to A&E at Kings College Hospital. I checked in at the front desk and discussed my dodgy knee with them and was promptly added to the queue. I was told that I was 7th, and my turn soon arrived. The doctor I saw was incredibly helpful and showed great empathy for my injury. She didn't dismiss it and say "just rest, you'll me reet" like some doctors do. She referred me for an MRI at fracture clinic on Wednesday and sent me on my way with some extra tall crutches! They have signs around the hospital asking if patients would recommend them to our friends and family? I certainly would!

Splendid customer service with positive energy attitude. Appreciated the kindness heart Amenread more

When my mom fell and broke her hand while we were on vacation, we looked for just a walk-in urgent…read morecare clinic for her to go to, but found that they were inside the hospitals in England. We had a full day + a travel day left in our trip, so wanted to get it take care of as soon as possible. Unfortunately, St. Thomas was unable to help us due to their absolutely extreme and unacceptable wait times. We arrived around 8 PM and waited in an outdoor but tented queue for about 45 minutes before being checked in to the emergency room. Signage was not very clear, so we really weren't sure we were in the right place until we got to the front of the line. There were people in line with us with all types of absolutely terrible ailments, and a few that looked like they needed to be lying down, or at least sitting, but all wheelchairs were full. When we finally made it inside, a lovely nurse named Elle checked us in. She was fantastic and so helpful and friendly. She took some notes down, and offered medication if needed. We sat for about 20 more minutes before being called to another station where we told another person all the same things, and were sent down the hall to "urgent care" where they warned us it would be a 3-4 hour wait. And there we sat. And sat. And sat for about 3.5 hours - observing only 4 people being called back, having x-rays, and then coming back to the waiting room to sit. They made several announcements over the intercom during our visit asking people not to ask reception for a wait time update as it only hinders their ability to work through the line. I believe we only saw 2 people leave with, what appeared to be, a solution to their injury. After nearly 4 hours and absolutely no end in sight, we decided to call it quits, and try to wait and seek help when we returned to the States. Before we left, the receptionist had us go in and speak to the nurse practitioner on-duty who gave us some tips and a sling. She was lovely as well, and seemed sorry that she wasn't able to help us. I know that England's healthcare system plays a role in the terrible experience that we received here, but we sat in this waiting room for hours in hard plastic chairs (still with plastic walls separating them, by the way, making it impossible to talk to the person next to you), and the water jug was completely empty. The ER waiting room had vending machines, so I ended up going back there at one point to get a drink, but my goodness, they aren't even providing the bare minimum here. My mom was in a lot of pain, but there were people here with all sorts of wounds, waiting all night just for a few stitches. After returning home to the US, my mom was able to visit an urgent care and only wait about 15 minutes to see a doctor. She's all squared away now (or on the way to it, at least) but this is such an extremely terrible way to do things as she was in a lot of pain for days.

Clinical Fellow in Gynaecology Dr Dong Li, was only a Master student in Shanghai, China in 2017,…read moreis permitted at the UCHL to scan women and advice patients without a senior gynaecologist being in the room. Dr Dong Li should not be allowed to see patients without a senior doctor and it should not matter how busy everyone at the hospital is. He is intellectually not equipped to hold a consultation with a patient. Lacks emotional intelligence also. "My love" is not how to address a patient in a conversation. I have left the Hospital outraged about his dismissive from of advising me as a patient, not to forget to mention that he gave me a cancer scare. Before mis-diagnosing a fibroid as cancer... might be worth asking the patient if she has experience undesired, rapid weight loss.?! I regret having seen him and can say for sure, my therapy plan or outcome would have been different, have I seen a different doctor.

I accompanied my friend here one Saturday night a couple of years ago. We waited in the A&E room…read morefor ages during which time a drunk couple walked in, the guy with a bloody hand and a girl all dressed up for the night with blood pouring down her face screaming that she couldn't see. It was as you would expect of an A&E room I guess extremely dramatic. I felt like I was in a soap. It was midnight before friend was seen to but the staff were quite nice to her when they did see her and wrote her a prescription. I had almost fallen asleep before she came out.

Veronia Greener GMC reg No 6028291 made a false claim on my records, namely that I was refusing…read moretreatment! I initially put it down to a typo and asked for it to be corrected in line with the GDPR and GMC guidelines that state records must be accurate an honest. The hospital refused. So a patient's word counts for nothing, if your title is Dr you can falsify patient records and your employer will support you. I find this so insane, Veronica's claim doesn't sound plausible, doesnt have a ring of truth and is just plain unbelievable. She and the hospital know they are putting my health at risk by denying me the care to which I am entitled. I wouldnt care if I wasnt forced to fund this charade; but we pay the salaries of the people who literally hate us and want us dead.

My impression after my experience here: They don't have common sense and don't really care about…read moretheir patients. Sat in the Emergency/Urgent care waiting area for four hours before I was told there is no treatment for my symptoms and just sent home. I told the receptionist I was there because I thought I had the flu. I told the healthcare professional that took my temperature and blood pressure that I was there because I thought I had the flu. Neither of them told me that they don't treat my symptoms. It wasn't until I saw a doctor after four hours of waiting that I was told there is nothing to be done about the flu. The doctor was rude, too. I told him I didn't go to class because I didn't want to get anyone sick. He said, "So you came here to get the doctor sick?" THE DOCTOR IS WHO YOU SEE WHEN YOU ARE SICK. THAT IS YOUR JOB. He asked what I ate that day and the judged what I had to eat that day, "It's pretty odd to be eating that" when I'm feeling this way (Ok, so I'll starve myself. Oh wait, already did that in the waiting room). I left with nothing to help me feel better and humiliated enough to want to kill myself :)

As a foreigner that's accustomed to the level of care from my own providers, this hospital is AWFUL…read moreand I hope that I will never ever require any medical care when I'm back in the area. The safety of their patients from a security standpoint is NONEXISTENT. There were people that were clearly high out of their minds walking coming straight from outside the hospital in/out of the area where patients were being seen. It was concerning bc they would just walk around blurting out words and approaching people multiple times (myself and my mom included) asking for random things like a glass of water. When people The staff was ok. They were nice but they're clearly understaffed and their faces show it. I don't know if this is normal in this country but they would give people IV's in the hallway, they didn't even administer any of this stuff in a room! I didn't notice any of the staff washing their hands... After COVID and everything we've all experienced the past few years, we just didn't learn a darn thing.

Evil Nurses I had a…read moretwo-week stay at The Royal London back in 2016 and am still traumatized by the awful experience by "so-called" nurses. I had a broken pelvis and was thrown about like a rag doll by a male nurse after he changed my gown, and manhandled me into a clean gown whilst ripping out the cannula in my hand in the process, then literally thrown onto the hospital bed, all done without a word, I was given tablets that caused me to have diarrhea, I had to press the buzzer several times for a bedpan, which fell on deaf ears resulting in my horror and embarrassment in messing up the bed up, and if that wasn't bad enough, when the "so-called" nurse eventually bothered to attend to me (albeit too late) I was treated with utter disdain and disgust. The female nurse said "this is disgusting, you stink of dog poo" then proceeded to strip wash me in cold water very aggressively then threw the dirty gown in my face, saying "this is you" Hard to believe but true, I never in my entire 73 years of life been treated this bad and cannot believe this is the caring profession !!! Pure Evil

Listen. I don't…read morecare what anybody says about this hospital...it's a yes for me. I'm currently in London with a group, and one of the individuals desperately needed medical care. Urgent care would've cost us $150 USD, but I took the person to the emergency room, and in less than two hours we had the prescriptions we needed ... For free. I cannot be mad at a national medical system that allows anyone and everyone in need of medical help to go to a place where there are medical professionals who will actually help them...for free. You can feel any kind of way you want to about the UK, but you may not hate on their national medical system. If this was the States, they would have either NOT seen you without insurance, or you would have gotten a bill for thousands of dollars. Thousands. This was $0. ZERO 'effin dollars. Kudos, NHS.

Went here as a tourist mainly to see the Lindo Wing steps where the royals step out to introduce a…read morenew baby to the public. Because of construction, what should've been a straightforward shot from Paddington Station became a meandering lost walk through the piss smelling side streets and alleys, but thanks to CityMapper, we eventually found it. The architecture is nice, but if you didn't know the significance of the spot, you could easily pass it without much thought. When we went, the door was partially open, so we could take a peek inside which was just a typical waiting area with seating. Finding our way back out was much easier since instead of bothering with the side streets, we went out to the main road and made our way back to Paddington Station a few minutes away.

I was seen at the Urgent Care Facility. Nearly two weeks later, I have not received a statement…read morethat I can submit to insurance because they are "upgrading their IT system." Have been waiting on hold for an hour today and counting. I paid hundreds of pounds for the visit and I cannot submit for reimbursement. Not really acceptable, is it.

Absolutely wonderful efficient service. I took a tumble on Oxford Street and hurt my arm. Less than…read morean hour start to finish, includin X-ray and being fitted with a sling. Great referral from the Savoy Hotel concierge.