Very helpful staff and a great variety of outdoor gear from shoes to tents to water bottles. A…read moregreat place to go if you are looking for something for your day outdoors in Rockbridge County. So glad they are here!

A great store for the outdoors person, hiker, kids and even dogs. The owner is quite friendly, and…read moreis hands-on. Things can be a little pricey, but they do sell a quality product, so you do get what you pay for. They carry 'Life is Good' products and other quality manufactured shoes, clothing and the like. An asset to Lexington.

Sometimes bad things happen for the better. It's amazing how…read morea sporting goods empire came to be from the actions of the boss of an 18-year-old kid employee named Dick, who asked the kid to come up with a list of ideas for products needed to get into the fishing tackle business, and after having been presented with the kid's suggestions, calling him a dumb kid who had no idea what he was doing. After having been selected as number 4 of Yelp's Top 50 most prolific Elites of 2025, a year when I also was awarded the Yelp Triad Squad Photographer of the Year Award at their Yelpies 2025 Award Ceremony, an event that honored the highest-performing Yelp Elites, and where last year I was awarded the Yelp Triad Squad Yelper of the Year Award, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Dick's Sporting Goods in Roanoke, Virginia, is a perfect example. Just the other day a good friend of mine recommended me some comfortable HOKA Clifton 10 sneakers he had bought at this Dick's Sporting Goods store. So after finding those sneakers in their app that I had in my cellphone, I drove to their store today in my pearl white Lexus to try them on. This Dick's Sporting Goods store located next to the Valley View Mall in Roanoke, Virginia, is majestic in size to the point of being intimidating. After entering their gigantic entrance, it was like arriving to a whole new world where everything sports reigned. Absolutely everything you could think of that had to do with sports, they had in their infinite inventory very well arranged in categories throughout the store. At the end of the store, they had this relatively new and well designed open area where the sneakers department was. When I arrived, I saw a couple of tables with HOKA sneakers on display. They also had a small, easy to use computer to help customers find the perfect shoe they were looking for. But what I couldn't find was a sales associates to assist me to find the sneakers I needed. An order gentleman finally came out and didn't even greet me. I had to ask him if he could help me find the shoes I needed. He didn't seem too friendly, but he went back to get the men's HOKA Clifton 10 in black size 9 for me, in regular width and wide. He brought the two boxes and laid them on the wide bench where I was seated, not being helpful at all to put them on. I asked if he had a shoehorn and he said not at Dick's, like if I was crazy to ask that question. All the time he was ignoring me and not giving me his attention. It was the worst customer service that I had ever received anywhere, especially here that I thought was a high-end Sports category store. He looks at his watch and tells me it's his check-out time, that the other sales lady could help me. She was a bit kinder and knowledgeable but also delivered lukewarm service. After trying on the sneakers I had gone there for and feeling comfortable with them on, I walked over to the front cash register to pay for them. On my way there I saw one of the managers and asked if I could take some photos of their store for this review and he told me it was not allowed, that I had to get permission from corporate. I don't understand how a store of this nature could have employees and managers with such poor customer service skills. I guess they remain in business just because they have a well stocked store with a great variety of good quality products nicely displayed. The young gentleman in the cash register was also the same. Very serious and didn't even say thank you for shopping here. What a pitty, all the employees in this store seem to be treating their customers just as the boss of the founder treated him when he was a kid, disrespectful. I hope that corporate reads this review and takes actions in the recruitment and development of their employees, starting from their store managers and down the line. And that they listen to their customers and treat them with the respect they deserve.

* Please note i have previously posted about this issue at the Christiansburg store. As it also…read moreinvolved the Roanoke store I am posting about it here as well. Went to the Christiansburg location to buy an in-stock bike. I was told they could not sell it to me in the box. I explained I was from out of town. Didn't matter. I explained that my wife bought a bike in the box in the Roanoke store the previous week. Didn't matter. It's listed in stock and available for pick up. Didn't matter. It's right there. Didn't matter. Is this the policy because Roanoke did it. Not a policy... it's our "preference". Great, please sell me the bike. Didn't matter. Manager intimated that I wasn't being "professional" (not cursing or yelling on my part... just flabbergasted that it's this hard to hand Dicks money), and threw his staff under the bus -"I thought my employee could handle this" (I wasn't looking to be "handled" just wanted to buy a bike). He also said " I was going to offer you a discount". I explained I do not want a discount... I just want the bike so I can go riding with my wife this weekend. Didn't matter. I asked if it could be transferred to Roanoke in the box. He said that if Roanoke "wanted to get in trouble they could" and announced he had to go pick up his brother. Told him to drive safely. OK, is there another manager? 2nd manager refused to sell me the bike. Can you transfer to Roanoke? 2nd Manager (Ryan... although I don't believe this is how he spells it) said he would if it was OK with the Roanoke manager and even offered to drive it down in his personal vehicle after his shift (well done Ryan). Didn't matter because the manager in Roanoke would only do this if I picked it up at closing time. Can't I pick it up tomorrow? Only if it's "9AM sharp". But I'm out of town. Didn't matter. Roanoke manager "didn't want it on their floor". So I have to pick it up by appointment at your convenience rather than tomorrow afternoon? Didn't matter. What gives? Obviously not a liability thing- they were happy to sell me the bike in the box as long as I was willing to wait a day, go to a different city, and show up precisely when they preferred (when I was out of town). As they had told me the regional manager was coming into town and the communication seemed to oddly revolve around winning rather than selling me the bike I told the 2nd manager to give my number to the regional manager and that we could either work the issue out (wherein I simply hand someone a credit card and receive a bike) or I would just return the items purchased last week (incl. helmet, gloves, chain, vehicle rack, etc ). If I could have returned the first bike I would have (although it wasn't ridden it had been purchased over 24 hours ago). Interestingly, I was told that 24 hours was the policy but the store manager could override the policy. So the manager can override policy? Uh... OK. Having spent an hour and a half of my life attempting to buy an in-stock item, my desire to attempt to assist a third manager in a second store to understand this incredibly flawed internal logic had vanished. No call from the district manager yet so in the end I returned the above items to the Roanoke store as bike accessories do me no good without a bike. Despite my best efforts, and an hour and a half of my life, I could not hand anyone at Dicks my money today. Weird.

This location is near Liberty University. I needed an air pump. I found one on sale. The lower…read moreprice wasn't ringing at the register. A manager fixed the issue.

So DSG is one of those stores I typically forget about. I won't any longer! This was my first time…read moreat this particular location. I really enjoyed browsing around on a Saturday afternoon. So many brands and varieties to select from. I do regret not buying a few things I did see. Oh well. I'm happy to know that there's always online shopping available. Pricing is competitive. The store was really organized. I didn't encounter any staff but from what I could tell , they were hard working.......TIS THE SEASON' I enjoyed this "shopping" experience although I didn't buy anything. Ha!

The day I went, all I saw was clothing that was marked 30% off. Hardly worth the drive to look…read morearound. They had free cookies & cider for customers which was nice. Thought about buying a $99 belt that I thought was 75% off, only to find out that the 75% off sign applied to a shelf with only two stocking hats. The discounted price on the belt was still $70-$75. Prices too high for an outlet.

Smaller store than others in the chain, but usually has what I need. I always look for one…read moreparticular employee, Emily, when I go in, because she's the most helpful human being.

Visited this area and thought I'd stop by one of my favorite stores. However, after dealing with…read morethe poor customer service, I am no longer a fan. Dealt with 3 different employees that were no help and seemed not to care about helping me or anyone else around me. Very upsetting!

Campus Emporium is one of the more well-known Hokie spots in Blacksburg. They're popular enough to…read morehave two locations, both on Main St. This particular location is the one on N. Main, just off campus. This venue is small, but it boasts a LOT of Hokie stuff. Going back to its size - this place is packed on football gamedays, so be ready to squeeze your way through the aisles. Also, since it's downtown, parking isn't readily available. You'll have to park at a nearby garage (or maybe be lucky enough to find street parking) and walk. Emporium's employees are nice. From what I can tell, their staff is mostly adults (i.e, non-students) - I didn't see any students working during my most recent visit. But all the employees I've encountered are friendly, helpful and professional. Their prices are competitive, based on like items (items that I also saw at Rally House), and Emporium boasts products that are bit more exclusive (locally made t-shirts, VT-specific shirts, things of that variety) and unique. Thank you, Campus Emporium! You're awesome! JV

We have been going to both locations for years. The variety of Virginia Tech merchandise is…read moreamazing, and new stuff comes in all the time. They even have Corps of Cadet gear! The prices are reasonable, and the people are nice. Once when I ordered something around Christmastime, they called me to tell me that the package would be one day late. Who does that!? A customer-focused business, that's who!

I love this store. It is located on the marina. Mangos is downstairs. There is a pizza shop…read moredirectly across from the side door. Parking can be a challenge on the weekend. If you visit during the week, there are more spaces. There isn't an elevator. The wooden steps aren't my favorite but there is a hand rail. There is a large variety of lake themed T-shirts, bathing suits and accessories. If you want to buy a souvenir or gift, this is a great place to look. The prices are higher than most stores but there is a selection of T-shirts for $19.99. The sizes aren't consistent. Not all larges were the same size. Different manufacturers have varied quality material. There were blankets, shoes, baseball caps and bumper stickers. When a T-shirt didn't fit, the staff was nice about taking it back. There wasn't a dressing room.

Friendly staff and nice selection of clothing. Every time we bring friends to the stores at the…read moreBridgewater they always find something to take home from Bridgewater Sportswear. Clean and well organized store. There is also a discount area that has great prices for the bargain hunter.

4848 is the flagship clothing and sporting good store for Snowshoe Mountain and it bears the name…read moreof the altitude of the highest point in the mountain (actually the Village is about 4,700 feet above sea level). The store carries some high-end clothing for both men and women, such as Spyder and Obermeyer, as well as a full stock of ski gear, helmets and goggles. It can indeed be a shopping dream. Three years ago, my family spent close to $20K in one sitting at the place. I would have rated the store a "4" star but Snowshoe's management can't seem to get its mind settled about the place's stock and as a result, the customer is totally confused from one season to the next. For example, last year they awarded exclusivity to Head Skis. Neither myself nor my family is interested in Heads, so the Red Barn got our money. They also used to have an expert ski boot fitter who then moved to Asheville NC. The best times to visit are in Spring and Fall, when discounts of up to 50 percent are designed to clear the shelves.

After realizing I had forgotten to pack my pants I was scared I was going to have to pay close to…read more$200 for a pair I may not even like at the resort. In the end I ended up with a hot new pair of pants closer to LESS than $100. I love them more than the pair I forgot at home! Woohoo. Also on a sidenote another person in our group had broke a binding strap the second day but got someone at this shop to fix it for free. That's service! Do not rip off the "tourists" - we'll keep coming back if you treat us right.

I have purchased a suit; sports jacket and several shirts from R. Coffee and been very happy with…read morethe quality and the customer service. The staff gives excellent recommendations for the brands they have and of course the style and the fit. When I have a special occasion or need a new piece, they are the first place I visit.

After shopping with Rick for thirty five (35) years, the service that I have received since since…read moreRick and Will are no longer there has been less than satisfactory. I went in last week looking for a shirt for my husband to be told that "True Grit" no longer made this shirt and was directed to another shirt which I bought. I did ask if I could return and was told yes. I later looked up True Grit and found that they indeed still made the shirt and I was able to order which I did. When I went to return the shirt I had purchased, I was told that their system did not allow them to put the amount back on my card and I would have to take a store credit. This is not told to me when I asked is I could return and it is nowhere on the receipt that this is their practice. Now I have $300 on a charge card for a $150 shirt. If this is what there policy is, they need to tell you upfront or at the list print on the receipt. They could have offered a cash return knowing I was upset or at least get a new system that will allow them to credit your credit card.

This boutique is totally cute, and totally an unexpected find in Lexington…read more They had cute quality brand name shoes on clearance for 20 dollar a pair. I scored an Ella Moss top for 30 dollars on clearance, and Free People jeans that make my a** look fantastico. The southern ladies that run the shop are super helpful and hospitable. If I am ever down in Lexington again I will hit up this place for sure. In fact I may have to go back tomorrow before the wedding I am in town for to get that totally cute plaid coat I saw.....

i love this boutique so much!!! the jewelry is so cute and in style and the owner is the sweetest…read morelady, she has a conversation with me every time I come in! overall i love coming in here.