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    Recommended Reviews - Lexsiena Group

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    10 years ago

    Be cautious. I may have been too hasty in my review. Please be careful and check his current status. Beautiful work but did not finish.

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    11 years ago

    He did not finish my tile work and I had to pay someone to finish it. Do not use him!

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    The Flooring Craftsman

    The Flooring Craftsman

    (9 reviews)

    Beaches

    I had the pleasure of hiring Andrew to come in and remove an old floor that was installed poorly…read more When I made the purchase, approximately five years ago, and I was told that I was getting a thick floor when in fact I was given something that was discounted an extremely cheap at a cost so unbelievable that I was ecstatic that I negotiated such a great deal. Unfortunately, that was not the case. I bought garbage because the way that it was installed by a friend trying to assist me, within a few years the Floor ended up splitting and breaking. It was very easy to just come in and pull up the pieces. I finally decided to call Andrew to come in and look at it. I was extremely embarrassed that I didn't use him from the get go and explained that my buddy assisted he and he cost me nearly nothing. Unfortunately that caused me a lot of problems as Andrew pointed them all out. In either case trying to save me money cost me twice the originally amount so Inlearned a value able lesson when II comes to your home never substitute quality for cheapness. So Andrew came with me and helped me pick out new flooring. We picked out a great product that was extremely reasonable but what I liked more than anything it was 20 mil thick versus 12 and I never understood the significance of that until now. It's unbelievable walking on floor. It's a totally different experience. When it comes to your home never cut corners and if you don't understand the product never take the word of a salesman. Get someone who knows and listen to what they have to say. Andrew is that guy and his work is awesome. I can't tell you how happy I am. I will be calling him back shortly for the next project!!!!

    I have a rental property in the Jacksonville area, that needed new flooring in the kitchen / dining…read moreroom area. Originally I contracted another flooring installer who canceled on me multiple times. Then a neighbor of mine recommended The Flooring Craftsman. I spoke with Andrew who Is the owner. He arrived on time for the initial estimate. Also made a recommendation for a different type flooring. Which was more cost effective, and a better selection for a rental property. I'm very pleased and would highly recommend them !!

    Empire Today

    Empire Today

    (17 reviews)

    Southside

    I had a very disappointing experience with Empire Today. My appointment window was between 11:00…read morea.m. to 1:00 p.m. No one showed up, and no one called to let me know there was a delay or issue. At 2:00 p.m., I called to find out what had happened and was told that the salesperson had noted that I was "not at home." That is completely false. I work from home and was here the entire time waiting for the appointment. Later, I received a call from the service/sales manager, who said he had spoken with the salesperson and was told that he had called me. That is also untrue. I received no phone call, voicemail, or missed call from anyone at Empire Today. This experience was extremely frustrating and a complete waste of my time. Because of the inaccurate information and poor customer service, I have no interest in rescheduling my appointment. I expected better communication and professionalism.

    If I could give them zero stars, I would. The original sales rep that came out to measure, quote,…read moreand show samples was wonderful, as was the original installer that came out 9/4. However, everything after that has been unprofessional and unacceptable. The job on 9/4 was not finished (master bedroom, bath, and closet - only bedroom done) so they told us they would come to finish on 9/9. 11 AM rolled around, no installer. We call in and are told we were rescheduled for 9/11, to which we never received a call or an email to confirm. I had to cancel a doctor's appointment in order to be home on 9/11. Sat around waiting for an installer to show up - we get a call around 10:30 AM that the installer showed up and received a call he had a death in the family and had to leave. Mind you, I have a ring camera in front of my home and no one was ever parked in front of my house for even 30 seconds. We were told someone would call us back to reschedule yesterday - as of 1 PM today, still no call. So, I called and was informed they placed us on the schedule for 9/21, again without informing or asking, making it over TWO WEEKS that the job is still not completed. I have had exposed concrete in my home with a toddler, mind you, for over a week at this point. We had planned on using Empire to complete the rest of our home, but at this point we have ZERO confidence that they will even show up to finish the job they started. Unreliable. Unprofessional. DO NOT USE.

    Lexsiena Group - contractors - Updated September 2026

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