The installation team is top notch and does amazing work. We could not be happier with the outcome and wholeheartedly recommend Mercury for all your carpet and flooring needs. read more

We had the pleasure of having Mercury Carpet in Jacksonville replace our carpet and flooring. John was so very kind and patient as I was picking out and changing right up until almost the last minute. The installers were excellent to work with, the install went very well and it looks perfect! The attention to detail really impressed me too! John even came all the way to Baldwin to check on us and make sure we were happy. read more

Mercury Carpet & Flooring - Beautiful work ! - Flooring Near Me - Jacksonville, Florida

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Great service. I have George as my rep for longest time ever and I always get 5 star service. All guys who works there really care a lot about what they do. I strongly recommend this place for all your flooring needs. read more

Mercury Carpet & Flooring - Flooring Near Me - Jacksonville, Florida

Wow. Amazing customer service. I am a raving fan of this company! It was the fall of 2019, and hubs and I had just purchased a condo that needed everything. Full renovation. For floors, we were pretty sure we wanted vinyl plank, and visited several places around town just in an effort to educate ourselves. We wanted something nice, something that really looked like wood since we had real wood floors in our previous home (which Mercury installed about 12 years prior, great experience with them at that time, too). We quickly discovered LVP, luxury vinyl plank. But even as we narrowed to that category, the options were seemingly endless. We called Cristal from Mercury who we had worked with on our previous wood floors, and she came right out to our new place with several options, just to work through what we wanted. Cristal is so knowledgeable and sweet! A real joy... she educated us AND she listens. Long story short, we stretched our budget as far as we could get it and chose a really nice high end LVP. We were happy! Delivery came on a Friday, and the install crew began work in a Monday. The install was expected to take a week. A few hours after work began, I got a call from Cristal. Problem with the flooring... her crew had discovered the problem fairly quickly, and opened about half the boxes in an effort to find flooring that didn't have "the problem". No luck... Cristal said she had already made contact with the manufacturer to find out if they could get replacement flooring expedited... flooring without "the problem" (the problem was most of the floor wouldn't snap together properly, and those pieces that did snap together would not seat together flush, left gaps between planks). I was very grateful to the install crew for stopping install and for Cristal jumping in to sort fixing everything quickly, but I was clearly worried about our condo renovation. You know how these things go... can't do the next thing until the first thing is done, and so on. And I was on a tight deadline... our current home was sold and we needed to move out by a certain date! By the next morning, Cristal called. The manufacturer finally called to say the entire manufacturing lot had "the problem", and they wouldn't be able to replace the flooring for upwards of 6 weeks. I gasped! She quickly told me not to worry, I could pick another floor and they would rush ship it. Hubs and I LOVED the floor we had chosen, but we had no choice... we had to pick a new one. Cristal came right over with samples... by then she knew exactly what we liked aesthetically. I looked over everything and quickly narrowed down to two... after a few more minutes, I decided. Cristal said she thought I would probably choose that one and it was more expensive than my original purchase. Great.... how much more? We had already stretched our budget. Cristal said no extra charge... Mercury would give me the new floor for the same price as the old floor, AND rush ship it. I was flabbergasted. They took a situation that was not their fault and made it the best they could. Like I said, amazing customer service. The new floor came a few days later, rush shipment as promised. But now the install crew was working on a new project (they were out of work for about a week after my project fell apart). But they came in after their other project, on weekends, late at night... whenever, to get my floor installed as quickly as possible and get my project back on its timeline. There were a few tense moments with the install crew, I will admit... there were moments I thought they might be cutting corners. But looking back, they weren't. We were all stressed to the max, and the crew was working triple time. They did a good job. And miraculously they got it done, and I was very grateful. Follow up work was done a couple weeks later by Michael... he did some tweaking to the floor and trim work after my cabinets were installed. Super attention to detail and doing a job the very best it can be done, even if it takes extra time or another visit. He was amazing! All in all, this was the best experience I've ever had with a service company. I ended up with a beautiful floor that is better than the original floor I chose. But I would not recommend going through the stress of this situation to my worst enemy! Im still in awe at how Mercury took a tough situation and bent over backwards to make it better, even though they did nothing to cause the problem. There is no other company I'll ever recommend for flooring... Mercury has a customer for life! read more

Dan at Mercury Carpet and Flooring is fantastic!!! I had read lots of reviews as I wanted the best company in town to remove and install my new tile floor and I found the best company in town in Mercury Carpet and Flooring! As soon as we arrived at the store we met Dan and he was extremely helpful and knowledgable. We were unsure of when we were going to be closing on our house but Dan was patient and made sure we had the tile we loved when we needed it. During the tile removal process one of the sink pipes broke, but Dan communicated this to me extremely quickly and I was able to get it fixed the next day and Dan took care of the cost. Dan really wants his customers to be very happy and he definitely takes care of them. Tudor and his team came to install the tile at our house and they did a fantastic job, especially as the floor was very uneven. After Tudor was finished with the job we noticed that the corner of one of the tiles had a small crack so Dan and Tudor worked together and Tudor came back to fix it in a very timely manner, even though he was working on another project and again without charge. Everyone that comes into my home comments on the floor and how fantastic it looks and we could not be happier. We recommend Mercury Carpet and Flooring to all of our friends as Dan and Tudor did an unbelievably great job. When you are paying a considerable amount of money for a job to be done it is very important to have the right team involved and I honestly think that Mercury Carpet are the best tiling company in the area!! Thank you again!!! read more

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Great Service! We contracted Mercury to re-due our build stair treads that were done by DS Ware and were horribly done! Mercury replaced the stairs and installed a beautiful runner we selected to complement the new stairs. Dan was quick with responding to our quote and providing us different options. Their options in the store for flooring are great. Even when we found a few minor touch-ups, Dan was super-responsive. If you're looking for a reliable business that hires their own workers (not subs), that care about their workmanship and reputation...don't go with one of these fly by night contractors. Mercury has been in business for a long time and we look forward to working with them on our next project. read more

Replaced our 19 year old carpet and these guys did an amazing job! They were responsive, efficient, and professional. In addition, the price is absolutely resonance! Best in Jax! read more

I'm going to make this really easy for you. I chose Mercury because of the consistency in great reviews, the price (which was WAY less than other companies) and George, my sales rep. He is such a nice guy, knowledgeable and professional. The installers arrived on time and did an excellent job within the time frame I was given. They have my business for life. read more

Crystal was very helpful with our selection of hardwood floors. Robert was the installer and did a great job. I will not hesitate to recommend Mercury for flooring. They were easy to deal with and professional in every aspect of the project. read more

Amazing people to do business with, George is the best! Great craftsmanship and they totally care that the customer is happy!

So far they have been very attentive and quick to respond through messages. I had them write up a quote for me and they have been very professional and quick to give it to me. I look forward to working with them! read more

Wow! Top notch service the whole way. Crystal went above and beyond to help me through the process. Her suggestions and insight were invaluable. The delivery team was very professional and had a great attitude! My experience was great and I shall return when needed read more

I just had Mercury Carpet install carpeting in my three bedrooms and I couldn't be happier with my experiencing. I was helped in the showroom by George, who was very professional, informative and helpful. He made some suggestions for the type of carpet to consider based on my lifestyle and the room requirements. He also explained the differences in various types of carpeting so that I could make the most informed decision. After I picked my carpet, George made an appointment to come to my house two days later to do a free estimate. He showed up on time and completed the estimate quickly. Then he scheduled the carpet installation to occur 4 days later and called me later in the day to confirm that the installation was set up for the intended date. The day of the installation, the guys showed up on time, they were pleasant and efficient and completed everything in about 5 hours. I would definitely recommend using Mercury Carpet for any carpet and flooring needs. read more

Dan is one of the kindest and most generous men I have met in Jacksonville. He went above and beyond to make sure that I got the carpet that I needed for my future students. He was very helpful and knowledgeable. I would recommend Mercury to anyone based on their service any day! read more

Fantastic customer service! Always available to answer any questions. We had our entire flooring replaced on the first floor and staircase-They removed old wood and tile floors with as little mess as possible. The demo crew was very polite and efficient as well as the install crew. We love our floors and we will be back as repeat customers-Plan on redoing some floors upstairs in the future. read more

We just had the most beautiful laminate flooring installed and the installers were so professional! The floor could be in a show home, it is so perfectly installed. A+ read more

After our last installation by Murcury, we noticed a less than attractive piece of wood that had been installed. We called George and sent picture. He scheduled the installer to come out and replace the piece of wood. It was changed out and we are very happy. Thanks George. read more

Excellent!! We had an estimate from Lowe's that was more than double and they charged us for the estimate. We called mercury and spoke with George. He came out the same day and gave us a free est that was half the cost of the other one. He brought out fabulous samples. We got the coupon and using it was hassel free. The carpet was installed next week and is great. Install and carpet removal included unlike Lowe's. George even called the next day to make sure everything was acceptable. We could not be happier. We are looking forward to getting more carpet and flooring from them!!! read more

John at Mercury Carpet was outstanding. I had to change my carpets and wood floors before moving into my house while being abroad and John helped me make that happen. He sent me the carpet samples in the mail, he helped me find the right match to the current wood floor and made the whole process easy for me. Excellent team, the installation was very fast and very professional. We love the new floor and carpet. A+++ to this company. read more

We had water damage in our newly renovated home and had to replace part of the padding under the master bedroom carpet. Chester Tate took care of us and suggested we leave our (heavy and hard to move) bed where it was as there was no damage under it and lift the carpet on the sides to change the damaged part of the padding. They were very courteous and put things back after they were done. As soon as they left I decided to vacuum the room and lifted a folded comforter from the side of the bed and discovered a bump with a diameter about the size of a basketball in the carpet. It seems they overlapped the padding and didn't realize till the end and just covered it with the carpet and eventually the comforter to hide it. I called his cell minutes after he left my house but he wouldn't answer. I kept calling and leaving polite messages for months afterwards to please come and fix it when they could and no one ever called back. So I have this ugly bump in the carpet of my otherwise nice bedroom in my new home. Very disappointed that Mr. Tate couldn't take care of such a small issue that was entirely their doing. read more

I purchased carpet and engineered hardwood. Service was excellent. Price better than Costco and Lowes. Installation was flawless. You will not be disappointed. read more

This was hands down the best flooring experience I've ever had. Several years ago, I had a nightmare experience with Flooring America. This time I chose Mercury for installing tile in my kitchen (over defective wooden flooring) and luxury vinyl tile in three bedrooms. From start to finish, Mercury is all about the client. Dan was courteous, knowledgeable, and made the process painless. He provided large size samples to take home for selection, went through all the price options & sat down with us to talk through the whole process - much much better than big box store AND MUCH BETTER PRICE. Dan was also on the phone every step of the way, confirming install dates and coming out on site to check the work! Mercury is a one stop shop: they move furniture, remove and haul old flooring & carpet and do entire install. They also clean up, protect your rugs etc. and clean up afterward. I expected dust everywhere - there was hardly any... Tom and his installation crew are true pros - been w Mercury 26 yrs. My tile & luxury vinyl flooring went in easily, stress free and UNDER DEADLINE. The crew was so nice & very considerate - even dusting my furniture before they left! I would HIGHLY recommend Mercury Carpet & Flooring for any flooring job. Forget Lowe's & Home Depot - their prices were 2-3 grand more and not as professional. Mercury only does flooring, and they pride themselves on old school service. They have sales, full design team, and great professional installation crews that will have you smiling... read more

We needed carpet for a very small room, a temporary measure before we put wood floors down throughout the house. Cristal found a quality remnant and had installation arranged within three days. A great carpet and less than we had expected to pay! read more

Awesome awesome awesome. I have bought carpet, tile, and wood flooring several times over the past 20 years. Never any issues until the last with my carpet. Dan came out the literally the next day after I called with my concern. He got in touch with a carpet company and they are replacing it at no charge to me which means their product is good but if it fells they stand behind it which means their service is awesome. You can go and buy somewhere else maybe save a dollar or two but you don't get the personal experience Or the quality of service guaranteed. I will be buying from Dan and Mercury carpet as long as I buy read more

Wonderful experience with Mercury Carpet. George was very helpful in my selection of laminate and came out to the house to accurately measure the amount to be ordered. The installation team was GREAT! I would highly recommend Mercury Carpet for any flooring need read more