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    Mercury Carpet & Flooring

    4.8 (25 reviews)
    Open 9:00 am - 6:00 pm

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    Response time

    10 minutes

    Response rate

    100%

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    4 years ago

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    Dan T.

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    4 years ago

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    Dan T.

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    10 years ago

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    7 years ago

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    Dan T.

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    9 years ago

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    5 years ago

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    Dan T.

    Thank you for your kind words!

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    5 years ago

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    Dan T.

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    6 years ago

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    Dan T.

    Thank you, We appreciate your kind words!

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    7 years ago

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    Dan T.

    Thank you, It was a pleasure working with you!

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    6 years ago

    Amazing people to do business with, George is the best! Great craftsmanship and they totally care that the customer is happy!

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    Dan T.

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    9 years ago

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    Dan T.

    Thank you! We look forward to working with you.

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    15 years ago

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    9 years ago

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    7 years ago

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    Dan T.

    Thank you so much!

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    6 years ago

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    14 years ago

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    9 years ago

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    8 years ago

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    Dan T.

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    11 years ago

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    15 years ago

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    8 years ago

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    10 years ago

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    13 years ago

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    Ask the Community - Mercury Carpet & Flooring

    How to Find Expert Flooring Contractors in Jacksonville?

    Reach out to a trusted flooring contractor in Jacksonville at 855-839-61.11 for affordable pricing. Experts in floor installation, they deliver end-to-end flooring services for residential & commercial properties across Los Angeles.… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Mercury Carpet & Flooring

    After I picked my carpet, George made an appointment to come to my house two days later to do a free estimate.

    Mentioned in 7 reviews

    Read more highlights

    Empire Today

    Empire Today

    1.0
    (16 reviews)

    I had a very disappointing experience with Empire Today. My appointment window was between 11:00…read morea.m. to 1:00 p.m. No one showed up, and no one called to let me know there was a delay or issue. At 2:00 p.m., I called to find out what had happened and was told that the salesperson had noted that I was "not at home." That is completely false. I work from home and was here the entire time waiting for the appointment. Later, I received a call from the service/sales manager, who said he had spoken with the salesperson and was told that he had called me. That is also untrue. I received no phone call, voicemail, or missed call from anyone at Empire Today. This experience was extremely frustrating and a complete waste of my time. Because of the inaccurate information and poor customer service, I have no interest in rescheduling my appointment. I expected better communication and professionalism.

    Title: Avoid Empire Flooring at All Costs - A Costly Nightmare from Start to Finish…read more Review: In December 2023, I paid over $22,000 to have my floors installed by Empire Flooring. Within months, I noticed the baseboards lifting from the walls throughout my entire home. A contractor later explained that Empire installed the quarter round too tight against the flooring, causing the lifting issue. When I called Empire in March 2025, they informed me that my installation warranty had expired just three months earlier. Even worse, I had purchased a $2,000 extended warranty, which I later learned only covers accidental damage--not installation errors. Absolutely unbelievable. That alone was bad enough--but the story gets worse. After a kitchen flood damaged about 200 square feet of flooring, I paid $3,600 for repairs. In the middle of the repair, the installation manager abruptly ordered the crew to leave, claiming that my original flooring was installed incorrectly and that my continuous flooring layout violated the manufacturer's warranty--even though Empire themselves installed it that way! He insisted that they would only proceed if I agreed to add five transitions in doorways and an 18-foot transition strip across the middle of my great room. When I refused to accept that ridiculous "solution," they walked off the job. After multiple complaints to corporate, Empire finally offered to replace all my flooring for $10,000 since they no longer carry my original material. I agreed, set an install date, and took off work... but no one showed up. The sales rep stopped responding, and now, as of October 2025, I've lost two days of work and still have no completed floor. I've given this company every opportunity to make things right, and they have failed miserably at every turn. If you value your home, your time, or your sanity--DO NOT hire Empire Flooring. I wish I never had.

    Mercury Carpet & Flooring - flooring - Updated August 2026

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