Quality Flooring installed new wood flooring in our guest room during a renovation in June 2025.. Some of the boards started peeling this June. I contacted John Milea,the service manager, and requested that the flooring be replaced. I sent him pictures of the damaged areas, and he did a site visit. I was advised that they would repair a few boards but replacement would cost a minimum of $2400 depending on flooring selected. He also sent an email stating the following: "We believe the installation was done correctly and that all in all you don't like the material selection that was made a year ago." I responded that what I didn't like was peeling wood and adhesive showing between boards. He also said that the current peeling was probably caused by moisture from a leak. Five boards were replaced on July 17th by a Quality Flooring Installer, and he said there was no underlying moisture. Obviously, the flooring is defective. I will definitely look elsewhere for any other floor replacement. read more

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excellent company! we had hardwoods added in bedrooms and the team did a phenomenal job! Will use again in any and all future homes! excellent all around read more

Quality Flooring has a great team that provides excellent advice and service, resulting in an outstanding overall product. We recently received this from the lead designer, Stefanie, and the customer service person, David. And the installation was perfect! read more

We entered into a professional contract to install luxury vinyl plank (LVP) flooring with Quality Flooring in 2021. Approx. 1 year later, our flooring failed, without the ability to repair. This failure was a direct result of the installation completed by Quality Flooring. We have 2 inspection reports (by licensed professionals), both confirming that Quality Flooring did not install the flooring correctly. They did not properly level our subfloors before the install of the new LVP. Nor did they leave enough expansion space between walls and/or other objects. This goes directly against what is within the manufacturer guidelines for proper installation. With all of this information in the hands of Quality Flooring, they did not offer to assist us in anyway. We attempted, several times, to negotiate some type of compromise with Quality Flooring but was offered nothing. In fact, the Owner stated that he is cutting all communication off and would not discuss anything further. This left us no choice but to take legal action. We went through a long and unnecessary legal battle, for Mr. Milea to eventually settle on an amount we offered. This, in no way, covers the expenses that we incurred to replace the floors or the anguish we were put through during this process. This is, by far, the worst experience we have ever experienced with any company. We regret ever giving the opportunity to Quality Flooring. Update to Quality Floorings Reply: So much of what you said is either false or just lies. We don't understand why you continue to completely ignore the fact that you installed our flooring incorrectly. Manufacturers make guidelines to follow, for good reason. You ignored those guidelines and broke our contract. Furthermore, your report of moisture damage was misleading and false. There was never any moisture damage or any flooding to our residence. Our roof being replaced had nothing to do with any hurricane and was never delayed. Why would we inquire to replace the roof but nothing else. Your lies do not make any since. And how dare you bring our family into this and try to blame them for your wrong doings. Our family is not accountable for the flooring installed incorrectly by your company. That is completely unethical and shows how low you are willing to go. Attached photos show improperly leveled subfloors and leaving limited to no expansion space. read more

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Hired Frank for new hardwood flooring in my home. His crew did a great job demolishing and installing the new flooring. The place looks like new, so nice and bright. They also sanded and stained the steps to match. Overall a high quality job. read more

Frank and his team have been excellent to work with on our bath and flooring projects. Super clear communication and the installers were always pleasant to my family and pets, can't say enough great things about this company. read more

Why wasn't this information shared with us when we were looking at the products at your store? That's the problem. Every where we go, the floors are vinyl and none of them sound like ours. We even watched a you tube video on how to install and they put down a membrane. We weren't treated honestly in your store. We have already spent $3000. Why should we have to pay for something that should have been done to begin with? Why weren't we shown a vinyl that didn't do this? read more

When getting an estimate be sure to get as much information as possible and in writing before agreeing to anything. Look for discrepancies such as: Given one price in the store per square foot and having the price change when you ask for details about how they got the total estimate, Double billing under different descriptions for things such as removal of old flooring, Leaving charges off that show up later that can amount to thousands, Measurements that just don't add up. Their vague estimate will lack enough details to Make these issues apparent unless you ask for additional information to clarify. Fortunately we asked a lot of questions which revealed too many red flags for us. read more

The team at Quality Flooring are the consummate professionals. Our flooring project was a beacon of light in an otherwise stressful home purchase. The quality of the install and attention to detail was refreshing. Franklin was highly committed to ensuring everything was perfect and went that extra mile to ensure we were happy. We had an extremely challenging situation with a block of concrete in the middle of the floor --- previous owner nightmare -- and he kept working at it until he had it shaved level with the floor. Typical these days would have been an "I can't fix it" response. Not these guys. It looks beautiful now!!! Highly, highly recommend. read more

I purchased luxury vinyl planking for my entire home. This was an initial install in a condominium, $10-15k job. I am completely satisfied with salesman Jim and the product. HOWEVER... I am very dissatisfied with the installers and their supervisor (Claudio). The concrete floor was improperly leveled before installing the product. This resulted in space between the planks and the slab floor. The planks move (give) when you walk over them in different places. I noted the installers were in/out of my home like wildfire the day they came to level the slab. Their supervisor was supposed to be my contact for all matters related to install. That guy was almost useless... not returning calls, and not returning to my home as promised to check on the job and my satisfaction. I was referred to this company by my real estate agent. She no longer refers her customers to this company and I am spreading the word. You'll like their products and the sales staff. You'll detest the flooring installers. Regrets, regrets! read more

We needed to put a new floor in our home, and several neighbors in my community highly recommended Quality Flooring - we were not disappointed. We met with Joe Wolf at the store, and he showed us flooring options after we explained what we were looking for and our price range. We found the selection plentiful and the prices reasonable. The product came in when expected, and the install team was also top-notch: working hard and carefully to complete the job in a timely manner. I highly recommend Quality Flooring. read more

After a major plumbing leak it became necessary to replace the floor coverings in our home-hardwood, carpet and linoleum. After considerable research we decided to use Quality Flooring for all our needs. It was the best decision we could have made. We ended up with beautiful updated floors, professionally installed at a fair price. Frank (Owner) and his team (hats off to Nicki and Alex) went out of their way to explain our options and answer all our questions/concerns. The installation was done on time and the crew did a great job cleaning up after the job. We strongly recommend Quality Flooring. read more

I had an amazing experience with Frank! His installers did an amazing job putting my bran new carpet in my new house.

The contractor on our renovation suggested we start with Quality Flooring in looking at hardwood flooring and tile for the master bath floor, walls, etc. We could not have asked for better service. Frank and Nicki were both fantastic. Nicki knew how to ask the right questions and directed the exploratory process leading my wife and I in the direction we wanted to go, but weren't exactly sure how to express it while keeping us within our budget. The installation of both the hardwood floor and the tile went without a hitch and we couldn't be happier. Awesome job! read more

Frank and his team did an amazing job for us. The oak flooring they helped us pick was perfect. They went above and beyond to make sure the job was done right the first time. The pricing was great too. We couldn't be happier with the way things turned out. Thanks Frank! :D read more