Let me start by saying that I do not like writing negative reviews, however the consumer should be…read morewarned before purchasing from this dealer. I bought a brand new 2026 Chevy Trax from South Pointe in November of 2025. I have had to put it in the service department now three times due to the engine light coming on - twice for engine/transmission issues and once for emissions. The car is still under 8,500 miles, by the way. My last visit I was told that the engine was losing oil but they could not find the source of the leak. They put more oil in it and sent me on my way, this after sitting in the waiting area for 2 1/2 hours. After speaking with them I was told there was nothing that could be done and that I should check the oil every few weeks because they cannot trace the source of the leak. This is unacceptable on a brand new vehicle that I paid sticker price for. I also left several voicemails for the General Manager which were not returned and had to finally track him down at the dealership to express my concerns, none of which were meaningfully addressed. Nothing has been and nothing is going to be done by this dealership to make this "lemon" that they sold me right. Use caution before buying here because I can tell you they do not care about you after the sale.

Do not trust anything they tell you on repairs! Boarder line Fraud!…read moreI was told transmission needed rebuilt. 7800.00 I took it to a transmission co. they said it was working as it should and it only needed fluid changed. 462.00 Last time they quoted work for over 3200.00 but gave me a deal... under2800.00 after telling them it was too much. So over priced and shady practices. I'm done!

Dale and I bought an escape from Charlie Ortiz and this week a 2014 Ford Focus Hatchback. We love…read moreboth cars and are delighted to keep doing business with Bill Knight Ford. Charlie makes the experience great with his friendly attitude, easy dealing with great prices and no games! He took us on a couple of test drives and helped us to select a good model with great gas mileage for Dale to drive to work. He is on the top of his game and always provides excellent service to us. We also had a great financing experience with Ryan Knight who made it the easiest purchase I have ever made. This is the only dealership to buy a Ford from so be sure to ask for Charlie and get the car you want with a great buying experience and no sales pressure...........just service to the customer and helping to meet the customer's needs.

Bill Knight Body Shop fraudulently used incorrect parts on my classic vehicle without informing me…read more They thought I wouldn't notice. When I did notice they refused to remove the incorrect parts and replace them with the correct ones. They blatantly defaced and devalued my car by their actions. Their so-called big shot named Greg continuously gave me the run around,wouldn't return my calls and ignored me. I was never presented a copy of the original estimate they sent to my insurance company. They kept my vehicle for 18 months sitting outside in the weather causing my leather front seats to deteriorate and crack. My car had always been garage kept. I even supplied them with a brand new car cover to protect the car while they were screwing around. When I finally got the car they had damaged it with their buffer. I'm seriously considering calling one of the tv stations to see if they can help me get something done to get all the correct and missing parts put on my vehicle. If I were Bill Knight I would be ashamed of having my name connected with the body shop since he 's no longer the owner. BUYER BEWARE!!! They are not very trustworthy!

We own several huyndai cars and this was a Great car buying experience. Our first purchase from…read moreTulsa Hyundai. Kenneth B (sales) was knowledgeable and showed us how to use all the extras of our new car. Did not feel pressured. F&I mike, straight forward with financing and we did not feel uncomfortable or pressured. Delivered with what was promised, and we are very satisfied with our purchase experience. As with any purchase a consumer should always be self informed and do their own research also.

-Sales people who are knowledgeable (and call u back on availability)…read more-Service Department that doesn't stand around avoiding eye contact (e.g. - just now...empty service bay... drive up for scheduled oil change...6 service people "busy do nothing but different than the day before" who wouldn't come to the car to maybe see why I was parked in their bay. Only when I started to walk inside did someone start walking towards me saying "you just need to wait by your car, we'll come to you"...uh, I did that-didn't work... -BTW, "scheduled" for the first available means if an unscheduled customer just drives up then they're taken immediately ahead of you. Still trying to wrap my mind around that one...??? -As the last time I came here I am just going to drive to Hyundai dealership in Edmond, see family and be home before Tulsa Hyundai would be thru with their oil change -and again, just pitiful

I recently had a repair done on my 2022 Ram 1500 at South Pointe Ram and, unfortunately, I left…read moreless than impressed with how the financial side of the service was handled. I was charged $293 for a diagnostic fee, which was not rolled into the overall cost of the repair. This was on top of a $2,500 repair bill. At every other dealership I've been to, the diagnostic charge has always been applied toward the repair once the work was authorized--so this practice felt unfair and unnecessary. The staff themselves were kind, courteous, and understanding, which I do appreciate. However, it seems that upper management is more focused on profit than long-term customer satisfaction. While I paid both the diagnostic fee and the repair bill without dispute, this experience left a lasting impression. Because of this, I won't be returning to South Pointe Ram for future service, nor will I be recommending them to others.

Complaint Regarding South Pointe Chrysler Dodge Jeep Ram Service Department…read more I am extremely disappointed with the service we received from South Pointe Chrysler Dodge Jeep Ram. We initially brought our Jeep in because it was displaying a "Check 4-Wheel Drive System" warning light. Upon arrival, a technician came outside, connected a diagnostic scanner to the vehicle, and informed us that several fault codes were present. Based on this information, we scheduled a service appointment for the dealership to diagnose and repair the issue. After keeping our Jeep for approximately one week, we were told that the dealership was unable to duplicate the problem. We were informed that the fault codes had simply been cleared and that no repairs were performed. We were also told that a recall had been completed during the vehicle's stay. When we requested documentation of the work performed, we were advised that the service advisor was unable to print the repair order and would email it to us. That email was never received. Now, only two weeks later, our Jeep will not start at all. This morning, the check engine light, service light, and charging system warning light all appeared. When I contacted South Pointe to explain the situation and request assistance, I was told that we would be responsible for the towing expense. This response is unacceptable. The vehicle was drivable when we brought it in for service. The dealership identified fault codes, kept the vehicle for a week, performed no repairs, cleared the codes, and returned it to us. Now the vehicle is inoperable, yet we are expected to pay additional money for towing and further diagnostics. To make matters worse, customers can no longer contact the service department directly. Calls are routed through an overseas call center, making it difficult to speak with someone who is actually familiar with the vehicle or the service history. Based on our experience, I cannot recommend South Pointe Chrysler Dodge Jeep Ram. The lack of communication, failure to properly diagnose and repair the vehicle, failure to provide requested documentation, and unwillingness to assist when the vehicle became inoperable have resulted in significant frustration and inconvenience. I am requesting that dealership management review this matter immediately and contact me regarding a resolution.

It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

We purchased a 2018 Highlander here, before pulling out of the lot the check engine light came on…read more My husband went back in and they said they would take a look at it and fix it. They "fixed" it and we took it home and the next morning the light came back on, we took it in and they sent it across the street to the Toyota dealership for a week. Then we got it back, WITHIN 24 hours, the check engine light came back on AGAIN. Drove it back up, they sent it to Toyota for another week. Barely able to tell us what was done. Luckily we ran the code before taking it back the second time. Now, we have had it in our possession for just about 2 weeks and the check engine light came back on WITH THE SAME CODE they had never resolved and it's now having trouble starting. I would NOT recommend buying from here. Lazy work, no real fix. The light coming on before leaving the lot the first time tells me they just cleared the code before selling. Dishonest.

I was scheduled for a service call today to check out my speakers in for a recall and I have…read morescheduled this appointment on Friday which would've been May 29 anyways I get there Monday, June 1 at my appointment between nine and 930 and I get there is some young kid with glasses came over to me and asking my last name so I gave him my last name then he was looking at his little clipboard and what was I so I told him why I was there and I had an appointment that he asked me for my first name my full name so I gave full name. Well he still couldn't find me so I already I'm already just a little upset right now because like what's going on so then he proceeds to tell me he was going to go into find his service manager and I said what do you want me to come in and he was like no no no just stay right here so I was like I'm going back to my car and car so then some young guy came out and asked me what was I there for? What service do I need and at this point I'm just pissed off and so I told him about their service and I told him about the whole car buying process so everything into this one little conversation say I didn't get my my appointment because I was already upset and I said let me just leave before I say too much and then it'll just be but I'm telling you from our car up until I've not been happy with Jackie Cooper Nissan. I mean they messed up my car I mean our paperwork got all jacked up. They changed the date of the so-called purchase of the car when we bought our car in February but they said they changed it messed up our paperwork so they changed the Beethoven like March 13 which was a lie so you get our tag situation take care so and then I had a service call because I have an accent lighting button in my car and supposedly I am supposed to have the colorful lights in my car. I take it in and of course they say oh no no no you're not supposed to have I'm like why do I have these two buttons in my car so therefore that didn't get taken mad anyhow so it's just been one bad thing after the I'm just not happy with Jackie Cooper Tulsa Nissan. They suck and told my husband I'm not taking my car back there. I said you can take it in, but I to take it there anymore.

Professional service, but two major safety oversights…read more I have mixed feelings about my recent experience at Purdy Hyundai. I brought my 2024 Hyundai Elantra in for a 30,000-mile service (costing $1,100), but what followed was an incredibly stressful and dangerous afternoon. The Issues: Engine Failure: After leaving, my car blew a cloud of black smoke and lost power while entering the freeway in heavy semi-truck traffic. I had to limp back to the dealership with the engine shaking. It turns out a step was missed during the fuel line cleaning, leaving non-fuel residue in the lines. Undercarriage Failure: After the first "fix," I headed home again. 40 minutes into my drive, the front undercarriage cover fell halfway off and began dragging. I was stranded on a rural stretch of the freeway, 40 minutes from the dealership. The Recovery: Despite these major mechanical oversights, the staff at Purdy Hyundai were exceptionally kind and professional. When I called from the side of the road--exhausted and frustrated--they were apologetic and immediately offered a loaner and a tow. While they didn't have staff available to drive to my rural location that evening, they coordinated through Hyundai AAA to get me off the road quickly. The next morning, they replaced the damaged panel and personally drove my car out to my home (almost an hour away) to deliver it to me. Verdict: The technicians clearly made some significant errors that put me in a dangerous situation. However, the management and service advisors handled the aftermath with grace and high-level accountability. They made it right, even though the experience was a nightmare. I appreciate their kindness, but I hope their service department implements better quality control checks in the future. I thought about giving a star rating of 3, but chose 4 instead because I've taken my car here for all service needs since I bought it, and have had nothing but positive experiences. I also chose to give a score of 4 stars because of the professionalism and accountability from all staff members who helped me. My car is doing much better now, as am I.

Poor Experience Buying My Son's First Truck My 20-year-old…read moreson recently purchased his first truck from this dealership. Unfortunately, they took full advantage of his inexperience. The truck was sold to him in poor condition: Rotors needed replacing Tires were out of balance Less than half a tank of fuel Almost out of DEF Due for an oil change Only came with one key The check engine light came on while he was driving it home Vehicle was not ready for sale. When we reached out to have these issues addressed, there was very little urgency or willingness to make things right. For a young buyer purchasing his first vehicle, this was extremely disappointing. We expected better, especially from a dealership selling to a first-time buyer. Because of this experience, we will not be purchasing another vehicle from them.