It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car is as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company! read more

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few cars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan! read more

I went today to get price on my car they came back said it had transmission issues ,I went to dealership next had it checked? Nothing wrong with transmission, then this guy offered me 7500.00 on a vehicle that nada say sells for 18 to 20 grand typical shysters read more

Large selection of cars. Very clean. Extremely friendly and helpful staff. Car buying process took just about 3 hours including 2 test drives. read more

CarMax - 2019 Hyundai Santa Fe - Used Car Dealers Near Me - Tulsa, Oklahoma

Online we set up a car sale and just like the commercial says, they make an offer and keep it, they really do. Easiest way to sell a vehicle. read more

Traveled from Los Angeles to Tulsa to purchase an SUV. I've purchased several cars from various corporate/independent dealers in six different states but this experience surpassed all my previous. Dylan was very resourceful in prepping all documents, registration, and loan details in advance of my quick visit, answering all my questions/concerns. He was extremely creative in working with my tight schedule and helping resolve all finance details with my bank. When I arrived at CarMax, Corey greeted me with a very welcoming vibe and walked me through CarMax's rigorous inspection process on all vehicles. Corey took his time addressing my extensive questions and it eliminated the few doubts I had of working with CarMax. He also suggested a few good dinning restaurants while I was visiting which I really appreciated. Lastly a shoutout to Ashton who was detailed in walking my through the installment contract. read more

CarMax - Used Car Dealers Near Me - Tulsa, Oklahoma

I genuinely cannot say enough positive things about this place and its staff and customer service. I'm going out of my way to write this because I think the team here does an above beyond job at providing customer care where the customers actually feel appreciated, heard and respected throughout the entire process. I traded my car in twice and had a fairly tedious/complicated case and they were all incredibly amazing humans to work with. You can tell that they do the best they can, and do it with kindness just because here. I don't know what's in the water but everyone that works here is phenomenal and does phenomenal work. Thank you all so much for your amazing help and know you are deeply appreciated.. especially by me! Love you guys! Thanks again! read more

They need to pay their appraisers more than $12/hr so they can actually get some qualified people.......these guys are dorks and have ZERO skill in evaluating cars! read more

great place to shop; me and my husband love this store with friendly staff's manner; may be back soon

Best car buying experience ever!! I had challenging credit and I still got pre-approved. I was told my price range. (Other car lots I have bought at ran my credit and would only show 1 or 2 cars would not tell me prices they said bank sets the price) I went on line to look found my car in Kansas. My salesman Anthony Tenk keep me updated the whole process, he was great. On the day of the sale Tyler Kinkead help me with test drive and the paperwork I had my 5 year granddaughter with us, the process was so easy. Thanks CarMax read more

CarMax - Used Car Dealers Near Me - Tulsa, Oklahoma

Was given exceptional service and an excellent price for my truck. Double the price from the dealership that I was purchasing a new vehicle. Very good employees that made my transaction a breeze. read more

Go in and ask for Jason! He works really hard to find a car for you in these very difficult time to buy a car! Thank you Jason! My 18 month project of finding a car is finally over!!!! read more

If I could give them 0 stars I would. I brought my car in to sell. They offered $500 and claimed I had transmission problems? Little did they know my best friend's dad is a mechanic. Got his opinion- and he said absolutely nothing wrong with the vehicle. My car is valued at 4000-6000 according to KBB. I wasn't expecting 4000 for instant cash value... but 500 and make up something about my transmission... that's just wrong. read more

Our second purchase from the Carmax chain, I remain impressed. Sure, you can't negotiate the price but that just means that they haven't inflated it so that you have to start talking them down. All of the inventory is on their website, so you can get a good look and start to decide on what you want to see close up. They won't sell junkers (or at least they say so). Once you finally make up your mind, the purchase process is easy. That's the price. Are you trading something in? Do you want to finance here or elsewhere? Done. Since this wasn't my first time, I had an idea what to expect. From the time we walked through the door to the time I was driving my "new to me" car off the lot, one hour and one minute. They're not everywhere, so this purchase required a two hour drive to get there, but it was just so easy and hassle free that it's worth it. I can't say enough about Carmax. read more

I wanted to thank Megan Kurtz for the good job for finding me a nice car. The car windshield had a minor defect and I would like to compliment Car Max for quickly replacing the windshield at no expense read more

They are perfect until they take your money. Recommended for in town purchases only. I was impressed at the service that I received when choosing and purchasing the car. Having previously purchased from a dealership, the follow up for details to purchase and testdrive were a much better option. However, I did not receive the title in a timely fashion and the store was not helpful in locating it and I had to drive around to post offices in my city to find it myself three months later. read more

Using their website I narrowed down what I wanted look at when I got to the lot. Use the app or look online it gives very detailed pictures and stats. I worked with Joe. He is so helpful and made choosing and buying a new car SUPER EASY! We took an up close look at my top 3 choices and discussed prices and options. After I test drove my top choice I was sold. It was literally that easy. They don't hound you and they don't force you to look Or buy from them. We did an easy appraisal of my trade in. they give you an extremely fair appraisal!!! $3000 over what the dealer offered. and 2 hours later I was driving off the lot in my new car!!! Go see Joe at Tulsa Carmax you will not be disappointed!!!! read more

I've had my car for a year and the service department has had it longer then me. Last week my car broke down on me. I took it to Carmax to let them know the problem and if maybe I could get into something else. Talk about a SLAP in the face. They wanted to offer me $2000 for my car which per KBB my car i fair condition is worth $4000. I was given a loaner and left it with the service department. I JUST got my car back two days ago and gues what. It DIED on me again! I'm seriously so frustrated. The people in the service department are nice but it makes me wonder are they really fixing cars? read more

BUYER BEWARE This carmax is DISHONEST. Do yourself a favor DO NOT BUY FROM CARMAX. My wife and I bought a 2018 ford escape with 49,000 miles for roughly $18,000. At 51 thousand miles check engine light comes on. We take it to a machanic thinking its a catalatc converter based on the codes the DTC was spitting out. They claim we will need to do major work on the engine due to coolant leaking into the headers. We take it to carmax and they gave me a free diagnostic and told me the diag was not able to read my cars computer???? So we take the car to Ford. Ford had no problem running a diagnostic and tell me that the motor in the escape is not the the original engine in the vehicle??? Carmax did not disclose that to use. So my conclusion is either carmax mechanics are either dishonest or ignorant at their jobs or both. Point is from my experience Carmax of Tulsa cannot be trusted. Oh yeah Carmax is also being investigating in 38 US states right now for theses same types of issues look it up. read more

As far as the sale goes it was great. But the business office is so screwed up and don't know what they're doing. It's taken over a month to get money returned to me. The business office clearly doesn't follow the same rules with every customer nor does every employee follow or know the "policy". I've been told so many different contradicting things. Finally I was able to get a transfer fee refunded via customer care call center. This business office at CARMAX in Tulsa has made my buying a second vehicle through them the worst experience of my life. Not to mention the Maxcare and GAP situation was a joke when I canceled do to a wreck. I intend to return the second car, get my deposit back and never step a foot back into CARMAX again. Horrible customer service. Not to mention today, that the manager on duty kept cutting me off, talked down to me argued with me that I needed to talk to an finance company I have no affiliation with. YCuts me off and transfers me, I hang up ask for a general manager and I get transferred AGAIN to CARMAX Auto Finance. Call back get placed on hold and finally get a manager who doesn't resolve the issue just says it's "per policy". Again returning the car this weekend, after reading the reviews I see that'll be a mess in itself. read more

If I could rate this poor excuse of a company ZERO stars, I would! First off, they screwed up my title, tag and registration so by the time I got it, it was WELL over a month past the temporary tag. I had late fees to pay to get my tag and CarMax said they would reimburse me. HA! That was a lie. So after multiple conversations, they finally compromised with two free oil changes. I just called today to redeem one, they treated me like an idiot and a liar!! NEVER buy from this stupid, unprofessional, dishonest and unorganized place. read more

Purchased a Honda Pilot from Carmax October 2022. Car had alot of spots that were touch up with a paint pen( ugly job). Salesman said they would resolve the issue. After we purchased the car he began to blame us and say we didn't show him the damage. This entire ordeal turned out to be really ugly. Carmax said if you purchase an owners manual we will refund the purchase price. We came in to Carmax with a reciept and they had countless reasons why we didn't bring what they needed. I will never buy from carmax again. read more

Brad (tulsa) Should be fired. He fucked my credit. The car is broken. Cost us a 4K loss on car trade in. Everyone in the business office complains about how annoying all his stuff is cuz he screws it all up! I bought a $80k car that leaks oil everywhere. I have no car still, And it has been 4 months of Carmax Tulsa still not fixing it & will not take their POS back. I am paying thousands a month for a fucking lawn ornament. Fix my damn car you idiots. read more

I'm here at Car Max Tulsa 6/30/22. I literally flew in from Memphis to purchase a GLA Mercedes Benz at 11:30 am. I did arrive early and they didn't have the vehicle ready so my friend and I went to lunch and returned @2:30pm my original appointment time. 1st the sales woman Jamie didn't tell me anything about needing to bring my original documents which I uploaded prior to flying in to Tulsa. Ok, that worked out because I was able to login and retrieve those documents. Now it's 5:00 pm I'm still here. Not because the paperwork is not complete, but because the 2018 GLA Mercedes Benz quit on me on the expressway 6 miles away of me heading home to Memphis. The vehicle went completely BLAN, screen BLACK! I called Car Max and was placed on hold for 10 minutes while I attempted to navigate the vehicle through 100 degre weather! Finally making it back to Car Max and everyone including the manager looking at me like I've done something wrong. Granted he did offer to repair the vehicle, but not today tomorrow. I declined and ask could they reimburse my flight. The manager sarcastically laughing said "WE WILL NOT BE DOING THAT " Then proceeded to ask do you want me to put you up in a hotel for the night and we'll have our service team take a look at the vehicle tomorrow. At this point I'm disappointed with the entire process! My primary problem is CarMax's entire motto is that they put all vehicles through an extensive Car Max ga check! Obviously this was not done because I literally drove 6 miles and the. Vehicle Quit! Furthermore, befo I drove off initially I waited 20 minutes for someone to come out to sho me how to operate the navigation and Blu Tooth system, no one ever came I figured it out on my own! I should have ran then, but I liked the car. Now it's 5:30 and I'm still here waiting for them to process the refund! I'm totally disgusted with their customer service, service and especially the management staff ! WORST EXPERIENCE EVER! read more

Paid $199 non refundable for 5 to 14 day delivery, then informed would be 24 days. Lost our deposit because we needed a car. Wonder how much money they make by using this drag their feet tactic. read more

If I could get negative stars I would. This is the ABSOLUTE WORST BUSINESS I HAVE EVER DEALT WITH. They sold us a car and tried saying the bank denied our loan a week later, called the bank and NOPE, they didn't deny our loan at all. Turns our CarMax messed up on their end and are trying to blame anyone but themselves. Maybe they should hire expired employees and not anyone they want. Almost every employee there has a name tag stating they started in 2022. If you are looking to buy a car I would look else where. This location does not deserve any business. read more

Today was my first time ever to a carmax. I will never shop anywhere else again for a car. It was that good. They were busy, but not too busy to get to me. The supervisor apologized for the wait and told us they could schedule a time or we could wait, and it would be under 30 minutes. We waited, and at 22 minutes(we know b/c he was counting), he brought us our rep. Loved the financing, I got too see the result on the computer and choose my rate, not wait for some blowhard in the back for 2 hours while they "helped" me. All in all, I was in and out in about an hour and a half. Thank you Carmax. read more

My husband and I just bought a Honda Civic last month and the experience was great! We didn't have a salesman breathing down our neck, and when we were ready to test drive, someone came out and let us test a few cars until we found the one we wanted. They also made approval and purchasing super easy. I will always but and sell my cars with CarMax! Good cars, fair prices, 5 year warranty, and no creepy sales person. This place is great! read more

Stopped in on a long road trip because our tire light was on. Fixed it within 15 minutes washed gum off the car and filled with gas at no charge. Workers were all so nice and helpful. 10/10 service would recommend. read more

May 2019 purchase. The sales process was better than expected and working with the sales person was very, very pleasant - highlight of the whole process. The transfer of vehicle to Tulsa was quick. HOWEVER, the inspections they tout that takes place on the vehicles is not to be trusted. They sell many makes and models, therefore, should have the trained personnel familiar with those vehicles. In addition to having the vehicle transferred in from Texas, it was obvious that inspection there either did not take place or it was done by someone unfamiliar with LEXUS products. After a few of weeks of the purchase, we had concerns about separation of the front bumper along with a noticed paint run on the front end -- which obviously pointed out an accident not noted in the inspection. Upon review at the dealership, it was reported the bumper was actually an after market product and not Lexus, and it will not align and attach properly to the vehicle. We now are faced with an expensive choice to bring the integrity back by replacing the font bumper in order for better resale later. read more

We were preapproved online and purchasing the SUV was not difficult. But driving home a warning for low tire pressure came on in a very dark rural stretch of Interstate. Despite airing the tires up the dash warning didn't reset and CarMax had no recommendations. It cleared after driving 4 days. The SUV battery was totally dead and wouldn't hold a charge about 3 weeks after purchase. Since we live 95 miles from Tulsa, CarMax paid for new battery at Toyota dealer. That was good. Carmax didn't mail our paperwork for title and tags and it's 29 days after purchase. They explained that they wanted to confirm my address that they obtained from us 3 separate times - on application for loan, on day we purchased and with signing the loan papers. I can't register the vehicle or get tags. If I became delinquent on my loan, I doubt they would have a problem finding my address! This is the 3rd vehicle in 13 years that we bought from CarMax, once in NC, then Maryland and never had a problem getting paperwork until Tulsa. Really? Oh, for an update, the certified mail notice was delivered on 2/1 and because it was more than 30 days, I got a tax penalty of $ 150.00. Thanks CarMax read more

I had just bought a 2015 Ford Escape from CarMax last month and my experience in dealing with them was SUPER! I wasn't pressured and was really not looking to buy a car that day! However, with the super customer service from Dirk .... I ended up with a great car at a terrific price (after my trade-in) with no hassle! I had gotten there as soon as the doors opened (10 a.m.) and was welcomed by Dirk! After picking out six possible cars I liked and test driving the one I eventually ended up with and after the paperwork was finished, I had left with my vehicle around 2:00! Great and quick service is always a plus! Thank you Dirk for your professionalism! read more

Update... They may be great if you go finance through them and go with a state tag. If they tell you that they will reimburse you for anything you pay toward a tag, be sure to ask all the questions you can about where the rest of the money it goes, how long it takes, etc. They avoided telling me much of any information about what will happen with the difference and made it sound like I would get reimbursed with money soon as I bring in the receipt. Two weeks and still no check. read more

Exceptional customer service! I bought a truck the middle of this year and picked it up in the rain. When it finally dried out I noticed a cloudiness to the paint on what area. A few weeks ago I decided to have it looked at finally. I discovered a fairly significant issue with the paint when I took it to my detailer and then a paint guy. I emailed them clearly not expecting much to happen as it had been 6 months and they had no obligation to do anything about it. I was shocked when Tyler from their service department called me the next day to schedule a time for me to bring my truck in so they could fix the issue by re-paining the area at no charge. I showed up on my appointment day and he had a loaner car ready and I was in an out with no questions asked. He said they would get right on it, but to give them a few days to get it fixed. They called the next day for me to pick it up and it looked showroom new. It even had a full tank of gas and considering I have a 30 gallon tank that is extremely generous. So many things they did that they didn't have to do, were under no obligation to do, but did so anyway. Truly the best customer service I have ever experienced. read more

I found the car of my dreams on carmax and while I have not yet been positioned to purchase it, Lisa at Carmax has been working with me along the way to help me get there. She is courteous, professional, great with follow up, and very helpful. Carmax itself is a good experience also. Great selection, no haggle pricing, easy to navigate through the process. I am very impressed with Carmax so far. Rebecca in Tulsa read more

I paid to get my car detailed because I'm looking at selling it. I took it to CarMax for them to appraise it and after wasting an hour of my time, they gave me a lowball offer on my nice BMW. I walk out to my car and there's greasy scuff marks all along the driver side door panel and on my carpet!!! I turned the car on and they have changed my radio station to some rap crap that's blaring. So frustrating that people can't take care of your things!! read more

The Staff at the Tulsa, Ok Car Max could not have been more helpful. The whole experience was very comfortable, from test driving to searching for the right car within our budget, to getting some minor issues with the vehicle fixed, and finally getting the loan and purchasing the car. Everyone we encountered had a can do attitude and put the Customer first! Thnks again for the great experience read more

They were truthful and I felt comfortable buying an older model car because of the warranty available on every vehicle they sell. They financed me even with my poor credit. Try them out. read more

I didn't do my homework on the value of the car I was buying. My Fault!!!!! I had heard good things about the no haggle pricing policy Car Max has. I just went with whatever they had for financing because I knew I would be switching to my Credit Union anyway. I have pretty good credit over 700 and thought it was odd that Car Max was only offering Chop House financing should have thrown up all kinds of warning signs again my fault. When I got to my credit union I had to buy down the loan to the tune of 2000.00 bucks to get to 110 Percent of the cars value the max my credit union will loan on a car. In fairness to Car Max I did roll 748.00 dollars into the loan to cover the Tax and Tag on the car. I would just say do your Homework before you buy a car. Never trust a car lot to work on your behalf. read more

My car buying experience was good. A lot shorter time than other dealerships I've bought from. I felt like they low balled me for my trade in. Then, the car I bought was dirty and in need of a good detail. The salesman said that they don't detail the cars until they go to their new owners because it's pointless when you have people going in and out and test driving the cars. I feel like they should detail it real nice when they first get them in and then again quickly when going to their new owners. The car I bought was really dirty inside and out but he said they would make it look as good as new. Well, they did an awful job of detailing it. I think all they did was vacuum out a little bit grass and dirt on the floors and quickly wipe the dash down. There's so much dust and grime in all the nooks and crannies, it's pretty disgusting. So on top of being low balled for my trade in, the cost of the car, registration, title, & tags...I'm now going to have to pay for a detail on my car to make it look decent and feel brand new to me. They really need to do a better job at detailing and allowing customers to feel like they got a new car. read more