I brought my X5 in for service & Raul Hernandez at BMW Beverly Hills provided exceptional customer service! He was professional, knowledgeable, communicative, and went the extra mile to ensure everything was handled smoothly. He kept me informed throughout the process and followed up to see if I needed anything while I waited. It's rare to find someone with his level of customer service now days! Highly recommend working with Raul for any service needs at BMW Beverly Hills read more

Visited this location for a recent service appointment and overall had a positive experience. The staff was professional and kept me updated throughout the process. The waiting area was clean and comfortable, which made the visit easier. Pricing was on the higher side, but the quality of work felt reliable and well done. read more

I brought my 2020 BMW X5 in for a recall repair and unfortunately had a very disappointing service experience with my advisor, Iqbal. When I arrived for my scheduled appointment, Iqbal insisted there was no recall on my vehicle and repeatedly asked me to provide documentation proving it existed. We went back and forth for several minutes before he finally realized he had picked up the wrong customer's paperwork. Once he located my file, he immediately found the recall. There was no apology for the confusion, wasted time, or frustration. The experience only got worse from there. After completing the recall, I was presented with more than $1,300 in recommended maintenance. The problem is that this vehicle had a comprehensive BMW service performed in January 2026 and has been driven less than 500 miles since then. At least one of the recommended services had already been completed during that January visit, which made it appear that the recommendations were generated without reviewing the vehicle's recent service history. I understand dealerships recommend maintenance services, and I have no issue with being informed of items that may need attention. What I do have an issue with is being challenged about the reason for my appointment, having the advisor discover he was looking at the wrong paperwork, receiving no apology, and then being presented with a lengthy list of expensive service recommendations that did not appear to take my vehicle's recent maintenance history into account. The recall work was completed, but the customer service experience left a lot to be desired. Based on this experience, I will not be returning to this dealership for future service. read more

I took my baby, aka my BMW, in to purchase the 3-year prepaid oil change package for $249 and to find out what maintenance services were needed. Upon arrival, I was greeted by the staff, and they took photos and a video of the exterior of my vehicle. Once that process was completed, my car and keys were taken to the service area. They then provided a detailed video inspection that walked me through the full diagnostic process, showing any issues they found and highlighting items that needed attention. Unfortunately, my BMW required quite a bit of work. The dealership made the process convenient by providing a text-based system where I could review the recommendations and select which repairs I wanted completed. As a nice finishing touch, they also included a complimentary car wash when the service was finished. read more

Beverly Hills BMW - Car Dealers Near Me - Los Angeles, California

I was hesitant to try this dealership, but working with Romeo completely changed my mind. He was very responsive, listened well, and worked really hard to get me a car I love. I was set on buying a used car, but he put together a deal on a new car that was better than what I was looking at in the used market. Not only that, but he delivered my car to my home and brought Osman the BMW Genius (also an amazing person!) with him on a Saturday night to make sure everything was set up perfectly. He even offered to park my rental at the dealership in case my building wouldn't let me use guest parking over the weekend. You can tell he really cares about you having a positive experience, and I think he does a great job of representing a luxury brand. If you're in the market, definitely request to work with Romeo. read more

This review is specifically about the service center not the dealer who have been fantastic. I've been a Beverly Hills BMW Service Center customer for years and have always had positive experiences -- I even sent unsolicited compliments about their service advisor Justin Young just a few months ago. Always enjoyed going. This time was different. The seat belt restraint guide on my 2022 BMW 430i snapped off its track under normal use at just 15,000 miles (a third of the typical miles for a car this age). A safety-critical component failing this early is not acceptable, and I requested a goodwill repair review. Beverly Hills BMW declined without ever inspecting the vehicle or the part, and without asking a single question about mileage or usage. I escalated to BMW North America, who were responsive and professional. A corporate representative specifically requested that Beverly Hills BMW inspect the car and consider a goodwill repair. They had me come in. One person leaned into the car briefly and that was it. No real inspection, no discussion, no consideration. It was lip service -- going through the motions to technically honor BMW corporate's request with zero intention of actually doing the right thing. A safety restraint component failing at 15,000 miles on a 4-year-old car should never be dismissed this casually. I can only imagine their backpedaling qualifiers when they read this review. The lack of good faith here -- especially after BMW North America intervened and my consistent unsolicited online praise of their service in the past -- speaks for itself. read more

I went back to Beverly Hills BMW for my next scheduled service a couple years after the last one. The same Service Professionals (Iqbal and Alex) took care of me again. They made sure that my car is running at peak efficiency! Great advice, work performed professionally and effectively, at a very fair price! Is it weird to say that I am looking forward to coming back for the next service!?!? read more

Had an excellent experience with Beverly Hills BMW service. Rene Yao was very helpful and informative. She also worked well with me to get a discount on the service. read more

I just got my refund check from Beverly Hills BMW. Now I love them again. To be honest it was a long wait (2months). But, alas, it's here. Only one more check to receive. read more

Beverly Hills BMW - Car Dealers Near Me - Los Angeles, California

I had a great experience! Jeremy Lee found the car I wanted & had it available within 24 hours. Across the board, the service was great. Everyone is polite, professional & knowledgeable. I'll be back when it's time for my next BMW. By the way, the finance side of things was handled quickly & smoothly by Jabar Nawabi. He made what could have been a boring lengthy process into a pleasant conversation. read more

Before writing this review, I skimmed a few of the other one-star reviews and to quote one of them, "It's one thing to be bad at your job. It's another to treat customers like garbage. Impressively, the team at BMW Beverly Hills accomplish both." Nailed it. Avoid this place. There are several other BMW dealerships in the area. My wife and I recently purchased a car from this dealership. The finance manager forgot to include the trade-in value on the paperwork, so after a 4.5 hour sales process, the paperwork had to be redone the next day. OK, not great but it was a mistake. Here's the WORST part. As a veteran, I qualified for a lower rate car loan at USAA than the dealership rate. I completed the USAA loan process so I was surprised to receive a bill from BMW a month later. I called BMW and told them they must have made a mistake, my loan is with USAA. After a few phone calls to BMW Finance and the dealership, I was told by the finance director at BMW BH that he received but DID NOT return USAA's email requesting the dealer sales letter necessary to process the loan. He said he forwarded it to someone on his team. No apology. He told me somebody would call me within an hour or two to try to fix it. Nobody called. USAA informed me that the loan offer expired and they couldn't believe BMW didn't return a simple form that is extremely common in the business. The BMW loan would have cost me several thousand dollars MORE in interest over the life of the loan. I had to start the loan process all over as a refinance. What a total headache and waste of hours on phone calls and websites to straighten this mess out. You won't find a dealership that cares less about you as a customer. read more

It's one thing to be bad at your job. It's another to treat customers like garbage. Impressively, the team at BMW Beverly Hills accomplish both. Not only did our salesman, Nick, waste 3 hours of our time, he dragged his poor manager through his steaming pile of BS along the way. Here's what happened. We called inquiring about a specific car, were told over the phone it was available, came in immediately, test drove it, filled out and signed the application, confirmed price, and agreed to pay cash outright for it. In the end, we left empty handed and furious. How did this happen (and how did it take 3 hours) you ask? Initially, Nick tried to tell us the car wasn't actually available when we first walked in. I took one look outside and told him I could see it parked in the lot. He acted surprised and let us test drive it. After test driving, as we signed paperwork, Nick was walking back and forth between us and another couple who came in after us, who also wanted the same car. Nick assured us that it was policy to give the car to whoever came in first. We confirmed that we wanted the car and he said he would inform the other couple that it was no longer available. After we signed the application paperwork, we sat around for about an hour, and eventually Nick came back to us to tell us the car had been sold to the other couple. He acted like it was out of his control, as if he wasn't directly involved with who got the car. He brought over a finance manager to explain the situation to us because he didn't have the guts to look us in the eyes and take accountability for his actions. And even if we were to give Nick the benefit of the doubt, and believe that this was out of his control, this experience would be a masterclass in inefficiency and incompetence. Needless to say, visit this dealership at your own risk. read more

Customer service is terrible here. My wife and I have been trying to get an issue rectified, for the last couple months, for our son who is on deployment. No one wants to take responsibility or ownership and get it resolved. read more

I've been a customer of BMW Beverly Hills for more than 10 years, I've just leased my 4th car with them and wow I'm having the worst experience ever. I leased all the previous cars with Neda, but she left so I worked with someone else this time, the sales person is very nice but the other issues are terrible. 1. Quality of new car is not good. I returned my 2023 X7 and got into a new 2026 X7. The car bumper had a small chip, which they painted and noted on the contract, no big deal. The thing I can't stand is the loud cabin noise when driving on the highway. The 2023 X7 was super quiet at all speeds, no cabin noise issue at all, loved driving it on the highway. This new 2026 X7, horrible wind and road noise above 65mph, I feel like wind is coming through everywhere and I can hear my tires, the engine, the road, everything...they fixed a loud wind whistle noise coming through the sunroof at over 55mph, which took 2 weeks, but the general wind noise is still there, and now I noticed wind whistle noise from driver side window at 70mph or above. Going to waste more energy and time returning back to service. 2. Post sales service, not good. They are focused on servicing new customers to sell cars, fine, but I've been trying to contact finance and my sales person for 3 weeks with emails and phone calls, no response, come on...in the beginning I was supposed to get an equity check from my lease return mailed to me after about 2 weeks. No check so I had to follow up, turned out the check was mailed to the dealership but they didn't tell me until I had them look into it... I knew I didn't want nor need the wheel and tire protection but the finance guy was a good sales person so I bought it for $3k when I signed the paperwork, impulsive buy, my mistake. I regretted the same night so I signed refund paperwork with him the next week, was supposed to get my refund after a month but it's been almost 2 months and still no refund, which is why I've been trying to contact him for an update, no response. I really wanted to build my own car, which I did before and no quality issues. I got into this one on the lot because the dealership manager offered me a very good deal, but I didn't imagine for the car to have such quality issues. Not getting into another car already on the lot anymore, those cars always have more issues than custom builds, I wonder why. For the dealership's manager, if you see this, please call me. If not, I plan to go see you soon when I take the car to service again for the cabin noise issues. read more

Amin and his team Ashkan made our buying experience seamless. He's extremely friendly, beyond patient, and ensured he kept to our budget. The finance team JJ was informative and not pushy at all. Make sure to ask him about his favorite food trucks and how much his bench is! The bmw 5 series was perfect in every way. If you're looking for THE perfect BMW, go here. Trust me, I've visited other dealerships and searched the country for the best price including other dealerships in Long Beach. The level of quality service can't be beat here. Amin also speaks Filipino! read more

Beverly Hills BMW - Car Dealers Near Me - Los Angeles, California

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I leased my first BMW from Beverly Hills BMW and the experience was so pleasant. Ara was very attentive and helped me throughout the process. Shout out to the managers Scott and Quynh for making my dream car possible and making the experience so fun. Grateful for the deal I got. Highly recommend this dealership! read more

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Paul Sanhaphaphakdi is the WORST service rep I've had the misfortune of having TWICE! The first time he was Extremely unresponsive and took HOURS to reply to any of the text messages. He literally texted me my car would be ready in 20 mins when I had already picked it up 40 mins prior . The second time, again HOURS to reply back to any text messages and never available when I called the service desk.. then he proceeds to give me the WRONG PART NUMBER to order for my car door handle and charged me last minute $400 just to give me the wrong part number . Pls DO NOT WORK WITH THIS CLOWN! read more

My salesman Branden Temple was great to work with from beginning to end. When I initially came in to look at a car, he had the car fully prepped and ready for me to view and ended up purchasing the day after. Branden has been nothing but accommodating throughout the whole buying process. read more

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I purchased a vehicle from Beverly Hills BMW and paid in full, expecting a smooth out-of-state transaction. Unfortunately, that has not been my experience. Since the purchase, I have not received confirmation that the title transfer has been submitted, and the California DMV has no record of it. On top of that, I was informed that the dealership will not provide temporary registration. As a result, I am currently unable to legally operate the vehicle in Illinois, despite having paid for it in full. I have made multiple attempts to contact the dealership by phone and email, but have not received any response. This situation has been extremely frustrating. I did not purchase a vehicle to have it sit in my garage for months with no clear timeline or communication. I hope the dealership addresses this issue promptly, as this experience has been disappointing so far. read more

Because I had an EXCELLENT experience with Wael Azzam back in '22 when I got my last car, I worked closely with him again for my new car but through NO fault of his I ended up getting the car at another dealership. (Long story - I'll save you the details). The point is, I wanted to reach out and publicly thank him for all the time he spent with me answering all my questions, taking my calls and texts, and was never pushy. I felt bad for not being able to get it there but I highly recommend him as someone to work with. I got him a nice thank you gift just for all his help and when I had to tell him I got it elsewhere he was a very good sport about it. Lastly, I wanted to add when I got my 2022 from him, I shopped about EIGHT dealerships and he gave me the best deal and the best service! And Michael the genius was also very helpful in explaining things. Don't assume that having "Beverly Hills" in the name means you'll pay Beverly Hills prices, it's simply nt true. Give Wael a call...... read more

We have bought a LOT of BMW's, through the years, and I have owned in excess of 250 vehicles in my lifetime. We were looking for a specific X3 for my daughter as her 3 series just got totaled by a distracted driver. These guys here were very pleasant to work with and I have to say it was a good deal all around and a nice and transparent transaction. I would not hesitate recommending this dealership or buying another BMW here, good job guys! read more

Beverly Hills BMW - X3 - Car Dealers Near Me - Los Angeles, California

Very rude sales man Joy and Mike sales manager. We went to check a used bmw that have damage on carfax . We asked about how the damage was done , was it repainted. They refused to give us a detailed information about the accident .They said that they bought it like that We asked to discount the price for the accident . they said that they will not sell us this car as we think that it has so many issues. All this because we asked for detailed history of the accident. Overall treatment was very bad and disrespectful. This is my 3rd time to this dealer , I would not recommend them . read more

Stay away from this place!! The scumbag glorified salesman/ finance manager MARK IS the most unprofessional person in the business. This place leases and backdated our lease agreement and down payment check , then they gave us a new car with the check engine light . Mark called very aggressive asking for paperwork to be returned after he Did the SHADT FINANCE DEAL. We have contacted SONC CORPORATE IN NORTH CAROLINA AS WELL AD BMW CORPORATE regarding these shady tactics . fyi they then call you from their personal cell phone to avoid the being monitored by the dealership . read more

Beverly Hills BMW guided me through my lease for my new X3 with ease and professionalism. From Giselle to Cris Karamanougian to the finance manager. Each team member of B.H. BMW was so professional and pleasant. I felt comfortable and confident with my new lease. Thank you to each of the great team with my new lease experience. read more

I had a great experience at Beverly Hills BMW. Special shout out to our salesman Lucas Gussman. I'm pretty picky but he made sure I got the exact car that I wanted and at a great price. Really appreciate all of his help and going out of his way. Would definitely work with him again. read more

I've owned several BMWs and have consistently chosen this location for service, and it's always been a fantastic experience. The staff here is truly exceptional. Ruby Williams has been my service advisor for my last three vehicles, and I can't say enough about how well she has taken care of me. She is not only kind and efficient but also incredibly knowledgeable, demonstrating genuine care for my experience with both her and the dealership. I wholeheartedly trust her with my cars, knowing I'll receive exceptional service every time. Additionally, the service manager, Gary Pambukyan, is an incredible resource. He brings a wealth of knowledge and always makes our interactions positive and engaging. Gary is straightforward and fair, consistently going above and beyond to ensure his customers receive top-notch service. He was pivotal in me making a decision about my next vehicle purchase and giving me advice on an issue that took place away from the dealership/service department. I highly recommend this dealership for anyone looking for reliable service and outstanding staff! read more

Neda Shahrokhi was wonderful from start to finish. Such a smooth easy purchase and great follow-up! Love my new BMW! Thank you Neda! read more

Five-star service from Amanda Tehrani and Ivan Palma! Amanda did a great job managing my service as my advisor, and Ivan was just as helpful in the transportation department. After realizing my car wouldn't be ready same-day, Ivan quickly stepped in to reserve a loaner for the next morning. Both of them were professional, efficient, and made sure I was well taken care of. Great teamwork! read more

Beware of False Promises and Shady Sales Practices I wish I could give BMW of Beverly Hills zero stars. I applied for financing on a specific vehicle here, authorized a credit pull, and was told in writing by one of their sales reps that "all we need from you is the release of liability for your other car." At that point, any reasonable person would believe the car was secured. On my way there, they even asked for proof of insurance and a copy of drivers license. When they're asking for both at the same time, it's because they're prepping the sales contract, DMV registration, and delivery -- you're at the point where they consider the deal ready to close. I stopped shopping elsewhere, prepared my documents, and complied with every request -- only to find out later that they sold the vehicle to someone else. No phone call, no courtesy notice, nothing. Just bad faith and wasted time. Now I'm left with a hard inquiry on my credit report, lost time, and the frustration of dealing with a dealership that doesn't seem to value honesty or customer trust. If you care about transparency and keeping your word, look elsewhere. There are plenty of BMW dealers in Southern California who understand what integrity means. read more

Kept thinking about posting a review, since I been coming to the service department for years. I just recently purchased my 4th BMW and 2nd X5 2022 and 2026. This time around husband and I went in late December 16, 2025 and bought our 2nd X5 2026 as we were taking and getting ready to go home past 11pm, husband notice that the car was making a very loud noise and I mention to him "it might just be warming up" never thought or knew I was going to be a problem. So I left it alone and my husband kept asking to call the dealer to get it check out. But in my mind it's mid December holiday season we all know how those times get. I'm a mother with 4 kids full time work so I do have a lot on my plate my last concern was the noise of the X5, 10 days gone by and it click on my head to record the noise the car was making. Christmas, New Years and going back to school were my priority once set, I decided to call service and take the car in, now that my car if there for almost 2 weeks playing phone tag with the entire service and sales manager not once has the GM manager give me a call back to explain what happen. But instead my claim has been denied stating that I hit the car??? I have called and left various messages to everyone, still waiting on the GMs call. I am so frustrated and overwhelmed with BMW Sales and Service I don't have time with a very busy life to be sitting or on the lying to either side. At this point I will be taking it up to consumers affairs. Hope this helps anymore in the near future. Inserting a picture and video of the day I recorded December 18, 2025 a little bit over a week when I recorded this. read more

Beverly Hills BMW - Date the video was recorded. - Car Dealers Near Me - Los Angeles, California

Horrible experience. Buyer beware. We purchased our last BMW and were repeat customers of the dealership and on our 5th BMW. My husband was texting with the car salesman Daniel and he matched the deal we were getting with Valencia BMW and told my husband he would get us a better deal on a '26 not a '25 and quoted him a payment of $685 beating $694. We told him we were driving over an hour to come get the car to please have everything ready. He said he gave everything to Jory and he'd take care of us as he was off tonight. We got there and the car was not ready it was the wrong car and an hour later they brought the correct color car and the GM brought over the paperwork and he had all the wrong information and my husband who is in the car business gave him exactly what he told Daniel and the payment of the car was $719 which was in a car that was $3500 cheaper. What an absolute waste of time!!! We left and will never do business with Beverly Hill BMW again. read more

Just financed an X5 from this BMW location! After having a terrible experience earlier in the morning at BMW Downtown LA, drove right over to Beverly Hills to see if the day could be salvaged. The team as Bev Hills were helpful and respectful, which made the process painless. They provided upfront pricing and talked me thru options for additional warranty and maintenance coverage. Shout out to Konstantin, Smitty, and Diamond. Also I think Mike? They were all great! read more

My experience at this dealership was so bad that I feel obligated to warn other buyers. I called ahead about a specific car, and very clearly asked if it could be put on hold because I was driving from far away, over an hour in traffic, and canceling an appointment at another dealership just to see this one vehicle. I asked more than once if it would be held and was told yes. I even called again before leaving and was told it was on hold for me. After driving all that way and sitting in traffic, I walked in and was casually told by sale person (Branden) that someone was already signing paperwork to buy the same car. No call, no text, no heads-up. In my opinion, it felt like they had double-booked the car and simply didn't care that I had been promised it was on hold. When I questioned this, the story suddenly changed to "we don't hold cars," even though I had been told the opposite multiple times on the phone. I relied on what their staff told me before driving over an hour to get there, so hearing them deny it afterward felt incredibly dishonest and disrespectful. I was asked to wait while they "checked what they could do," and I was standing there for about another 30 minutes with no update completely left me there and forgot about me. Eventually the front desk staff asked if I was still waiting, and I had to explain that I was still waiting to hear what was happening with the car I was told was on hold. Finally, (Jeremy)came over and told me the car was sold. There was no meaningful attempt to make it right and no real acknowledgment of the time and effort I'd spent based on what I'd been told. The general manager by the name (Vy) then came over, and in my view, that conversation didn't improve anything. It felt like a scripted "there's nothing we can do" response, with no real accountability, no solution, and no respect for the fact that their own promises are what put me in that situation. In my opinion, this whole experience showed a serious lack of integrity and respect for customers' time. Being told repeatedly that a car is on hold, driving over an hour, canceling another dealership visit, and then discovering it's already being sold to someone else, with the story changing afterward, is not what I consider professional or honest business. Based on my experience, I would not recommend this dealership to anyone, and if you value your time and want to be able to trust what you're told, I would strongly suggest taking your business elsewhere. read more

I came in for regular service/ oil change (a paid service). They told me I needed new tires and quoted me almost $2,000. I took it elsewhere and the tires were good. I asked them to look at my key fob and right after they changed some setting both of my key fobs stopped working. The technician Justin young never responded when I reached out about the issue. I took it back so they could fix the issue, but Oscar Lopez told me they would need it over a day (to check car keys?) Oscar denied me a loaner car because I didn't specify when I made the appointment that I would need one (no one told me it would be over a day to run diagnostics to fix a key fob) and the issue never got fixed. My car is still under warranty so it would have been covered. To me it seems as though when they had no opportunity to make money they stopped caring about me as a customer. This was a bad service and I am overall very disappointed with this business. They have bad communication and worse customer service. I will never return. read more

Owning a vintage BMW--mine is a 1998 328i with the classic E36 engine--is a joy, but it can be tricky finding mechanics who understand and appreciate the craftsmanship of these older models. Thankfully, BMW of Beverly Hills Service Department absolutely does. Now that my BMW is out of warranty I try and take my car to an independent mechanic in Los Angeles that I really trust, but there are times when a repair is beyond the scope of that independent shop. That's when my guy Mike tells me, "Nanci, this is a job for BMW." And he's right--because BMW of Beverly Hills steps up every single time. Their service department is top-notch. The atmosphere is elegant and welcoming, but what really blows me away is how they treat me and my car. Despite all the gleaming six-figure vehicles rolling through their bays, they show just as much care and respect for my 1998 3-series as they do for a brand-new M8. They make me feel like royalty every time I'm there. The mechanics are experienced, professional, and they clearly love these cars. You can tell they admire older models like mine, which is increasingly rare in the dealership world. One major repair they did for me was an oil gasket replacement--a big job. A few months later, when I noticed the issue had returned, I brought it back and they re-did the repair completely, no questions asked, under warranty. That level of accountability and pride in their work is everything. Beyond the technical excellence, it's just a pleasant place to be. I usually bring my Black Labrador Retriever, Henry, and the staff couldn't be sweeter. They offer him water and treats--and honestly, they spoil both of us. The waiting room is clean, well-stocked with water, coffee, snacks, and a genuinely warm vibe. Yes, their prices are dealership-level, but in return, you're getting world-class service from people who respect your time, your car, and your loyalty to the brand. I wouldn't hesitate to recommend BMW of Beverly Hills to anyone--especially vintage BMW owners who want to be treated like their car still matters. Because here, it does. Shout out to Kiki, my service rep, she always goes the extra mile. Thanks Kiki.. read more

This dealership is truly ridiculous. After spending a week in communication and hammering out a deal we could both agree on, I set time off from work, prepped my trade-in and planned out my 4am trip down to pick up my new vehicle. During the negotiations, I made sure to remind the team there to officially hold the car for me (as I've heard horror stories of dealerships selling cars from under you as you're en route there to go get it). I even offered to make a deposit to do so. I was told setting up the appointment was enough to do that and trusted my salesperson, so I moved on. The afternoon before the big trip I texted again to ask them to charge the car for me so I could make one less stop on the way back up. The response I got next sunk my heart...they had transferred the car I was going to pick up, to a sister dealership and they sold it from under me. WTAF. If I hadn't texted about charging the car, would I have found out the next day after starting my trek at 4am and driving 6 hours to their lot? I'm thinking that's precisely how I would've found out...what a joke. I have a pretty good relationship with BMW North America and will be sharing this one with them. Truly unacceptable. read more

I had a great experience working with Saleh Elshebli. I found a certified pre-owned online and called to schedule a viewing of the car. Saleh was extremely professional from the initial phone call to my onsite visit. I never felt pressured, rushed, or ignored throughout the entire process. I highly recommend Saleh to anyone interested in a BMW. read more

After an exhaustive search online for a used Porsche Macon, it was my good fortune to find exactly what I was looking for at Beverly Hills BMW, a 3.5-hour drive from my house. Using their online inquiry feature at 7pm to find out more specifics, to my surprise I received an immediate text back from a real person, Jeremy Lee the dealership's online sales representative. We exchanged a few texts where he was able to quickly confirm the specs I needed and set up an appointment for the next morning at the dealership. Concerned about driving 3.5 hours only to find the SUV wasn't exactly as represented online or that it might be promised or sold before I could see it, Jeremy humored me and checked everything for me the morning before I arrived. Including putting a hold sign with my name. The Macon was everything they'd advertised, we did a test drive and Jeremy researched any question we asked. The SUV was out of the manufacturer warranty period, so we purchased a protection plan with the same positive experience from their advisor, Jabar Nawabi who was efficient, knowledgeable and went above and beyond to set us up with exactly what we needed for a fair price. Thank you, Beverly Hills BMW. read more

Paul is wonderful and helpful. Always looking to go the extra mile in helping customers.

I had the BEST experience at BMW Beverly Hills thanks to Nick. From the moment I walked in, he made me feel truly welcomed and comfortable -- so warm, friendly, and genuinely kind, turning the whole process into something easy, enjoyable, and completely stress-free. I'm so thankful for his patience, honesty, and positive energy, and you can tell he truly cares about people, not just the sale. If you're going to BMW Beverly Hills, definitely ask for Nick -- he will take amazing care of you! Thank you so much, Nick, for making this such a happy and exciting experience. I absolutely love my car! read more