BMW Beverly Hills has an exquisite selection compared to the other dealerships, however the staff here are disrespectful, unaware, and most of all UNETHICAL. This was absolutely the worst and most demoralizing car shopping experience I have ever been through. So let's begin.... Before going to the dealership, I called to see if several cars I was interested in were in the lot. Neda (top salesman) emailed me night of, saying "yes all cars were in the lot". The next morning I got a call from Neda asking me if I was still interested in the cars, I responded with "yes are all cars I asked about in the email still on the lot, so I can come down and look at them..." She put me on hold, later responded with "yes the cars are here". I told her to have the cars ready with keys so I can test drive, be there in about an hour. When I arrived, I was told by reception to sit on the couch while Neda sat in her office. I ended up sitting on the couch with my father for about 30 minutes before her clueless assistant came up to us and asked us why we came into the dealership. I told him that I spoke with Neda regarding a couple cars I was interested in purchasing today. I asked if he could show them to me, since Neda was supposed to have the keys and know where the cars were. Ten minutes later the clueless assistant grabs a couple keys says "okay, I found the cars, follow me". When we proceed to the back lot, the associate had no idea where the cars were! Just showed me other years and models when I specifically told him the VIN numbers of the cars, model numbers and the year of cars I was interested in. The sales staff had NO IDEA where the cars actually were. LITERALLY NO CLUE! So I was enticed by the dealership under FALSE ADVERTISING! I was completely lied to and disrespected by Neda. I left with my checkbook in hand! While dealing with this outrageous behavior I decided to give them another opportunity just because I knew BMW does not run that kind of operation. A couple hours later I called again and talked to sales manager Maz, I told him my experience while trying to buy a car outright, was told I would be monetarily compensated and be now be talking with an experienced salesman. (The salesman's name I will not disclose just because he was the only one that got me through this shit-show.) I ended up finding the perfect car with low mileage for its model and year. A day later while I'm talking to the salesman and Maz, we come to an agreement with a final price. I wrote the check out and told them I will be coming down the next day to sign the paperwork and drive the car off. As we filled out all the paper work with the check, they for the first time brought up a claim that the college-graduate program does not apply to those BUYING the car outright, and instead you need to finance the car. SO they switch-priced me at the last second after agreeing with the PRICE ON PAPER ALONG WITH a gentleman's handshake on the price of the car. Switched the price back up to its original full-ticketed price. After arguing back and forth about this blatant bait and switch swindle they kept telling us they now couldn't lower the price of the car "because they are losing money from the car already and cannot lower the ticketed price" which is complete bullshit. After my father and I told them several times we have the money for the car to buy it outright they kept forcing us into financing the car... I get that they make more money on financing, but to AGREE on a price and then change it is a swindle. I warn anyone not to consider shopping there. End of story, I eventually got the car I wanted. After waiting 4 days for the finance manager to see if the check cleared, I went to pick the car up with my salesperson, sales manager, and finance manager coincidentally off that day. The receptionist handed me my keys and without a word from anyone, drove my new car off. They never went through features, NOTHING! Not a call, not a "thank you"! NO CUSTOMER SERVICE! I am literally glad it is over and won't be returning to BMW Beverly Hills anytime in the near future. My car shopping experience lasted over two weeks and five of those days were going back and forth to the dealership because of the false advertisement of cars, arrogance, lying, and countless bullshit. This dealership could care less if you buy a car outright; all they want are financing profits. Majority of the salesmen at that dealership have no respect and common courtesy for car buyers. read more

I'm writing this letter to endorse Neda Shahrokhi, a dealer from BMW Beverly Hills, who I met about half a year ago when I was leasing my new car. First, I would like a bit to introduce myself. I live in US for 15 years and Los Angeles is a place where I have been leaving and working all those years. Currently I'm stuff scientist and a lecturer at UCLA. When my wife and I came to this country we felt it right away that this is the land of opportunities to fulfill your life and professional goal: to become a successful person. People who live here understand it well that the car you are driving is a part of your success story. Beside it gives you a lot of comfort it also becomes a part of your essence. My approach to the car as an everyday tool - it must be beautiful but practical. Driving a BMW was part of my agenda. I leased my first car with BMW in 1999. It was my lovely Z-3. I still have some nostalgia for it. Then I switched to Z-4 (two of them) and finally I've got my first 128i. This car had slightly different feel compare to the cool shark look of my last two sport cars, but it gave me more room behind, which was good for my dog and it was giving me a chance to get more friends on the board when I needed it. My experiences with BMW, the cars I was driving and service provided by the company, were so good that I have convinced my wife also switch to BMW. So she got an SUV car, X-3 since she needs to drive a lot of freeways and we decided that it will be safer car for her. Since that time she leased a newer X-3 and finally last year she decided to buy a new sedan from 325 series. So, you can imagine how deep are our family connections to BMW and how extensive our interaction with BMW personal we dealt in the course of one decade. At the end of last year, when my lease on the last 128i was about to expire, I felt a bit anxious realizing that I need to go through a new lease/purchase again. And the problem was not my any unpleasant experience (which I've never had with BMW reps. in the past) it was due to the fact that I was not sure what car I would like to get exactly. And partially it was also due to my thoughts that I need to spend at least half a day or may be much more and sometime it might be very exhausting. The time is always precious for me. I was about to contact different dealerships to see what kind of deals I could get. Surprisingly that very moment of my life I've got an e-mail from Neda Shahrokhi with the offer from BMW. The offer was so good that I simply disrespected it assuming that in reality it might turn in something different (as it often the case). Then there were several calls and may be two more e-mails from the same office. So, I decided why not to check the offer; after all it can be part of my research job. I did it and I don't feel sorry. I had positive experience from my very first interaction with Neda. Needless to say she is very professional, but I was really caught by the fact that she is very straightforward and bold with her customers. She really understands what her clients need (may be more then clients themselves). She understood my experience with cars in general and particularly with BMW right away and she directly proceeded to the busyness without wasting her and my time on something I didn't need and didn't want to hear. We didn't spent much time negotiating, since the offer she made was really good and anybody with experience could realize that it is simply couldn't be pushed more. If I'm not mistaken it was the shortest purchase of the car I've ever made in my entire life. As a part of my deal there were several options which Neda promised me to fulfill with the end of lease of my previous car. Well, she did everything she promised. I was completely satisfied with all my experience through my purchase. There were few more times I needed to come to the dealership due to the end of lease of my old car and I always get the treatment BMW customers deserve. Without reservation I would recommend Neda Shahrokhi to all my friends who ever consider to by a car from BMW. Sergey Prikhodko, PhD read more

FIRST OFF I wish I can give it zero stars! I called the sales manager Ron Wheeler, about a car I saw on the sight white bmw for 18k 528i. My aunt is buying the car for me. The application was filled out online etc. I got a call from RON saying the app was approved with a condition. The condition was a copy of a utility bill. Then a finance manager Nabir called me saying that he needed it first prior to overnighting through fedex the contract for my aunt to sign and return before I can pick up the car. This was all done on Thursday, Nabir insisted that it be done by 6pm thursday in order for it to get back to them by saturday and I can take delivery of the vehicle. NOW the issue happened when I send several emails and text to Ron that remained unanswered. I asked first about the interest rate than the new payment amount. I didn't get none of the updated information until the next day evening, Unacceptable! Then I sent the proof of residency with the utility bill as asked Thursday NIGHT, therefore they had all of the documents the start of the day on FRIDAY February 9th. Okay so now it's Friday morning, I've called Ron and Nabir several times from 9:39am asking if they received the documents as well as asked if they sent the contract out to my auntie in Florida. I got nothing but a text from Ron "Sorry Can't Talk right Now". At 12:42 pm I got a text finally from Ron saying " I got the email, and sending it to the bank for another approval". 4:00pm rolled around, no call from RON or Nabir. I sent another text to Ron asking about the approval, etc. Still no respond. 5:00pm rolled around I called Ron he picked up saying he was so busy he hasn't even took a look. Me: Blank Stare Are you kidding all day, you just totally dismissed me with no regards? I told you I needed to be mobile asap so and this is what I got from BMW Beverly Hills. I then hung up with him and called Nabir, and his responds was his respond "We only have two people here and I have been very busy and haven't had a chance to even look at your file and send it over" WTH! It's after 5pm? Now I'm pissed because they hounded me for the documents on Thursday then when they got them they didn't even take the time to look at the freaking file and send it over? I simple explain to him what it sounded like "You are saying to a customer that they are not important enough to even do your part to make sure they have delivery on the vehicle your dealership said she was approved for?" His answers was "Well your aunt is in Florida anyway so how is she gonna take the delivery on Monday anyway?" I than told him "Let us worry about that, we got that covered just do your part and we will do our." He said "OKay". Then I got a call back 2 minutes later from RON saying they don't want to now sale me a car. WTH! They run your credit several times, lie to you, put you on hold and off as long as they can without returning a call so you don't go anywhere else, say things they do follow through on and then when you call them out on their incompetency, they want to cancel your deal as if they are doing you a favor by buying a car from them. I don't NEED TO BE TREATED LIKE THIS AND NEITHER DO YOU! DON'T BUY FROM THEM RUN FAST. Center BMW was who I brought my last three BMW's from and their customer service, finance department people and service people are the best. THEY CARE ABOUT YOUR TIME AND CONSIDERATION FOR CHOOSING THEIR DEALERSHIP! After reading the other reviews I see I'm not the only one who feels they suck at costumer relations.... And to Ron Wheeler YOU ARE NOT DOING ME NO FAVOR, I WAS DOING YOU ONE. I didn't need to come there in the first place. I will NEVER buy a car from you no matter where you end up working NEXT! You need to treat people with respect, DO your JOB and doing it you need to be mindful, YOU'RE NOT DOING ANYONE A FAVOR WHEN THEY ARE SPENDING THEIR MONEY! #FACT read more

Part 1 - The Beginning of the Nightmare My experience with BMW has been nothing short of disappointing and frustrating. I purchased a brand new 2025 BMW M3 Competition from Beverly Hills BMW on 04/16/2025. A car of this caliber should come with world-class service and quality--but I received neither. Right off the bat, the vehicle was not properly detailed. It looked like someone just threw unfiltered water on it and wiped it with a shammy. Still, I was initially excited--until the vehicle reached about 700 miles, when the issues began: * Brakes began squeaking, screeching, and grinding after 30-40 minutes of driving * A stain or burn mark appeared on the windshield * Swirl marks were present all over the body paint I called BMW Beverly Hills service, and was told they couldn't touch my vehicle until the break-in service was due. I explained my concerns and was told I could wait 3-4 weeks for an appointment if I wanted a loaner--which I did, because transportation is essential. On 05/29/2025, I showed up for my appointment expecting professionalism--I was wrong. No one greeted me. I waited in my car for over 10 minutes while employees walked past me. Eventually, I had to approach a porter for help, and even then, I waited an hour just to be seen. My advisor, Paul, was dismissive and unprofessional. When I voiced my concern about the brakes, he cut me off and said brake noise is "normal for BMW." I explained how this is not acceptable on a brand new $90k+ vehicle--he didn't care. He even said BMW has bought back vehicles for this issue but won't do anything about it and suggested I "call BMW directly" if I had a problem. They sent a multi-point inspection video showing a tech just looking at my brakes without removing the wheels or test driving the vehicle--completely ignoring my request for a proper inspection. I was forced to pick up my vehicle to avoid being charged $100/day for the loaner, and the brake issues remained completely unresolved. Part 2 - No Accountability from BMW Anywhere After my awful experience at Beverly Hills BMW, I took my vehicle to BMW of Monrovia on 06/02/2025, which is closer to me. Right away, I noticed a difference--they greeted me and listened. My advisor, Ken, was polite and had their shop foreman test drive the car with me. He heard the brake noise but again said it was "normal for an M car." I asked for a thorough inspection. The foreman promised they would remove the brakes and inspect--but again, I later received the same "it's normal" response. Ken did try to help by submitting a warranty inquiry for the windshield stain, but BMW ultimately blamed "outside influence" and denied coverage, directing me back to the selling dealership. Desperate, I contacted BMW Customer Relations (1-800-831-1117). That was even worse. The rep dismissed my concerns, saying they don't own BMW dealers and can't help with service matters. I asked to speak to a manager, which was initially refused. Only after insisting did I receive a callback promise within 1-2 weeks. Seriously? Eventually, I got a call from Sean, who was respectful and understanding--the only positive interaction in this mess. He promised to contact both dealerships and follow up. That was five days ago, and I've still heard nothing. Meanwhile, my car remains at BMW of Monrovia with no loaner and I've had to pay out of pocket for transportation. This was my first brand-new car and supposed to be a milestone for me. Instead, it's been a nightmare. BMW has shown zero accountability, zero empathy, and zero customer service. A luxury brand that completely fails to treat their customers with respect or dignity. At this point, I regret buying a BMW. Save yourself the headache--buy from a brand that stands behind their vehicles and their customers. read more

Here is my experience trying to Buy a BMW from Beverly Hills BMW. I first called in and the lady who answered the phone took my information in order to set up an appointment for me to come in. At first I thought she was the phone receptionist but she introduced how to self as and Internet manager. She had no clue about the cars. Nevertheless I went to Beverly Hills BMW was greeted by sales man outside in the parking lot. I thought that was so cheesy!! After I told the salesman I had an appointment he Told me To go to the receptionist. I had to wait to find a receptionist to help me. Eventually a salesman came forward and greeted me. I told him I was there to see a certain car. He told me he was not aware and therefore I had to wait until the car is brought over. After a few minutes later he told me unfortunately we do not have porters that day and if you could take 45 minutes. I asked the salesman if we could go to see the car in the storage area. He said that's against the policy and if he bends The rules he will get penalized by withholding his paycheck. He also added that his paycheck around Christmas time was only $500 because he missed enrolling customers into a logbook!!! I thought to myself that would be pretty illegal!! I waited till a filthy car arrived which I could not tell the color of the car. I had to leave so I told the salesman I will be back another Day. I got a call from the original woman on the phone telling me she would Assign me with a VIPCustomer care. The next day I got a call from a man who told me he only takes care of VIP customers and his office is next to the general managers office. I made an appointment with him and miss with him a couple of days later. He turned out to be Another disaster. He was right above his desk being next to general managers office but he had no clue about The cars and the features either. Next thing he called he sounds manager and his book and foreign language which I did not appreciate. Another man came to the desk who was very polite. The salesman told the sales manager I wanted a deal which was buy $100 per month less than what I had asked for. The sales manager immediately excepted it I shook my hand. After the sales manager left I Thanked the salesman . I waited over one hour to sign paperwork. Then I had to wait more for the car. The salesman told me he does not know how to operate the car so he would have to get another person to show me how everything works!!!! I had to wait another hour before someone shows me the car. Eventually the car came through and it was almost as dirty as I saw it hours ago. By then I was so tired. Through the three hours ordeal I looked around and saw the dealership so disorganized. The place was dirty the windows were dusty. I even found an empty bottle of water and one of the cars and the show room. I went to get coffee but the coffee machine was broken. I wanted some water but they had run out of water!! After I signed the papers the salesman did not want to have anything to do with me but yet asked me to make sure to give him a good score on the survey. My experience at Beverly Hills BMW was so different what I got my last BMW years ago. I'm still very happy with my BMW and the price I got because nowhere else in town gave me as good as deal as they did. However it took me to visits received a filthy New car and spent hours in The dealership. Both the salesman and the sales manager were So naïve that they went for my offer when I told them I got the same deal from a competitor!! I really wonder to myself if the owners of this dealership even know what is going on here? I generally only post positive reviews but after this experience I hope others won't have the same experience. read more

I see a lot of these comments are for the service department...I haven't dealt with the service dept so I have nothing to say about that department. What I do want to let everyone know is that I just bought my first BMW yesterday and it was the best car buying experience I've probably ever had. I called ahead of time, about 2 weeks, to schedule an appointment which I think is very important at a dealership that is super busy like this one. When I was on the phone with Edwin making the appointment he was very nice and professional in asking me what cars I wanted to test drive (X3 and 328i) and what I liked about each one and when to set up a time to come in. On the day of my appointment, Michael Forouzan was my sales mans and he was absolutely in tune with understanding what I wanted out of my future car. I'm super active so of course the X3 was the SUV that suited me but he was also great with giving me the pros for the getting the 328i. By the end of my 2 tests drives I wanted both cars but discussing the numbers was the important factor to get me what I needed. Michael even ran back and forth across the showroom to his manager to discuss getting me the best deal.....it was too good to pass up. I had a certain budget that I absolutely did not want to go over and after a little bit of consulting I got exactly what I wanted....A beautiful brand new 328i. The only thing that I can say that I didn't like was that I had a little bit of a wait to get into financing, but the Financial Adviser, Paymon, came out to greet me with a smile and apologize for the wait. ***The fact that he didn't take out his working-all-day-sell ing-cars attitude on me was what made this guy great.*** Michaels' manager, Cliff Ngueyn, was also there to congratulate me and ask me how I liked the car and told me to contact him as well if I needed anything or had questions about the car. ******** For the people who haven't had the best experience: Did you find yourself walking into the dealership with your guard up? Attitude? Looking like you just got out of bed? Going to the dealership hungry so it affects how you talk and greet people? Some of these can effect how you represent yourself. I walked in with a great attitude and my guard down knowing that I could walk away if I didn't like what I saw. I was treated with smiles when I smiled and that is a great feeling knowing that everyone there was on the same page as me. Even though they were SLAMMED, I could still hear people laughing and nothing negative. ******** In conclusion, I will definitely get my next BMW from this place!...but more specifically from Michael. I love my car. Thanks again, Michael :) read more

I wished I had gotten on my phone and read the reviews on here about the Negative Reviews of this dealership. I set foot in this dealer without researching their reputation but my experience accurately reflected the mass amount of Negative Reviews posted here and other Review websites. I came here to look at a car, and during the the negotiation process the salesman brought his manager over. One thing I found interesting about the salesman and his manager to be common among car salesman is that they have no idea who the buyer is in terms of their profession. They could be sitting across from an attorney, an award winning salesman and think that the person they are talking to doesn't know more than them. What I didn't like about this dealer ship is during the negotiation process, the salesman and his manager were standing over us in a power position trying to talk down to us while we were sitting down. The salesman and his manager were standing at the entrance of the cubicle blocking the entrance while standing negotiating the deal as were were sitting down. That is elementary stuff if you ask me. The sales manager went on and stated "if a thousand dollar is a difference between eating food or not then this is not the car for you." This is also rather an elementary statement because it is not about whether the customer is eating food or not; The customers are just firm and standing their ground on the price that they are willing to pay for a vehicle, simple as that. There is absolutely no need to talk about who is eating food an who is not eating food. Then the sales manager went on and talk about how if he lowered the price other dealers would call him to make a deal. This is another ridiculous statement because if the dealers were doing so much business with each other and on the auction block then why bother advertising the public? My point is that these guys are rookies and a bunch of jokers. The internet reviews on this dealer are atrocious. Even the name Beverly Hills couldn't even save them from getting away with their negative work culture and ethics. I noticed a person from this dealership name Shaun D. has been responding to the reviews here. Shaun, please don't respond to my review. Please don't apologize as it is useless because the negative reviews continued keep piling on here. Action speaks louder than words. Please get rid of the bad apples and retrain the staff. Don't apologize on the internet and offer the public to call you to waste more of their time. read more

Went to Beverly Hills BMW and the experience was horrible. A sales rep sees me and helps me chose the car that I want. Once we sit down and discuss the numbers, I ask him if the price is negotiable and he tells me, "No, I'm sorry we don't do business like that anymore". So i tell him, if they drop the price 1 k ill take the car right now. He still says, no sorry. I'm thinking to myself, can't believe such a big dealer is willing to let a customer walk away for just 1k. eventually i leave with no deal. After 2 days go by and not hearing from them, i give up and went over to finance the car at the sticker price :/ So my sales rep takes my paperwork to the financial office, he comes back and tells me I'm the next one up. So I'm waiting and waiting. After waiting for almost an 1 hr and seeing 2 customers go before me, I bring up to their attention. Which they tell me, "the last person should be quick, she just needs to sign some papers, should take about 5 mins." Those 5 mins turn into 30 min and I'm still waiting. After waiting for almost 2 hrs, i had enough. I go up to the sales rep that helped me out and i ask what in the world is going on and that i saw 2 ppl go before me. He goes to the back where the financial offices are located to see what was going on, but he never comes back. I finally see a finance manager that was ready to call up another customer up and tell him that I've been waiting for almost 2 hrs and i haven't been helped. He says "are you _____?" i tell him "No, I'm ______ and I have been waiting for almost 2 hrs." He sees that I'm not to happy about it so he walks me to his office. While walking back to the office, another sales rep is bringing some paperwork from another customer and asks him if he can start on it; so i tell them, "really?, you guys were gonna pass me again?" Once inside the office, everything went quick because I just wanted to leave. My overall experience with them was horrific. I've financed cars from Acura and Lexus dealerships, never had an issue with them. Not to mention, when I first arrived to the dealer and walked past the front desk, a lady greeted someone, "Hi sir, how you doing?" I reply back and say "good, thank you," but little did i know she was talking to another customer that was behind me. Her lack of interest in greeting a "customer," was probably due to the fact that was underdressed, which is ashamed. read more

Neda is a unique and rare breed of team player that not only works hard and is diligent, but also adds humor and makes buying a car fun. Really! All the usual car buying " jitters " quickly go away and the whole experience is enjoyable, in an uncommon graceful manner You quickly realize you re not on Wall St and there's no " fast buck" mentality, or "up sell hustle', present ever. Just grace and diligence, both of which never stop flowing freely. I'll cite a funny comment from the last phase of " price-grinding." After a couple light and fun conversations about the Certified Pre Owned car I chose, Neda listened well, and found out I had a sweet tooth, with a fondness for Dark Chocolate. She tactfully offered to have a prestigious Godiva Bar awaiting me when I came in. Smoothly done too, I must say. So I give a last try to knock another $750 off the price, and she says hold on. A minute later she's back online and says: " Honey, the best we can do is $26,850 and there is no more Dark Chocolate in this deal!" I laughed out loud literally! Who could say no to that? I 've been buying used cars since I was seventeen, and it turned out to be the smoothest car deal I ever did in my life. I'm forty six years old now, and as I since plan to continue driving BMW's why would I ever call anyone else? More importantly, after she gets you into your dream car, and anytime you need help, you realize that you just joined a new alliance. Neda will always continue to seamlessly help link you with hardworking professionals, enhancing your pleasure in BMW ownership. She has lots of friends in a variety of handy spots, be it be the tire shop or specialty part's store. The moment you tell a "Neda contact " that she sent you, they immediately give you priority, roll up their sleeves, get ready to work. Presto! You are treated grandly like a VIP. In closing, to put it accurately, Neda meets the social expectations put on "Bloodline Royalty ". She is sharp, funny and graceful like a Queen, and that the longer you know her the more she towers up to rise among Kings. But, best of all, she consistently creates the space and environment to make you feel like one too. a very impressed, Erik Scott Neason read more

This review is for the service department only! I recently brought my BMW in for scheduled maintenance. Although the service wasn't great, they did get what was needed done. BMW owners in the Westside are at a serious disadvantage with rather crappy dealers in the area. Since I didn't want to make the haul down to my preferred dealer in the South Bay, I had to pick the lesser of two evils - and Beverly Hills BMW was the one. First off, kudos to them for actually servicing my car well with them not trying to upcharge me with anything beyond what was needed for my car. Ray Jimenez was my service advisor. Nothing really out of the ordinary with the chap - he wasn't super friendly but not a total jackass either. Like what others have noted, if you take your car here, do not expect them to have your checked in and ready to go at your scheduled time. I had an 11 AM appointment, got there at 10:55, and Ray didn't write up the paperwork until past 11:40. Sure they're a busy dealership, but that is no excuse for being so consistently backed. You're in the service industry, so you need to at least strive to respect your customers' time. Second thing that wasn't such a huge deal but still irked me a bit was that there was a lack of communication on Ray's part with keeping me abreast, time wise, on where my car was in the service process. He noted that it would be likely two hours or less. Over three hours passed without a word from Ray. I would had been totally cool and a satisfied customer if I would've gotten a text stating that they were a little behind. At the end of the day, BH BMW did get the job done with my car. Perhaps the lack of service was due to the fact that I did not lease my car through their dealership, and as a consequence, people like me get thrown to the bottom of the line. In any case, I don't plan on bringing either one of our BMWs back to this dealership for service or considering them when it comes to leasing or purchasing a new one once our leases are up. read more

If they had SIX STARS I would give them! BMW of Beverly Hills and their Super Star Sales woman Neda have been selling and or leasing cars to me for over 15 years. Every time I have showed up to acquire a vehicle I have left with exactly what I wanted. For clarity I have had a 540, 650, 550, 740, i8, M4, X5e and most recently 640i Convertible. There is a trick to acquiring a car from one of the busiest dealerships in the world... Patience. Patience - like most things in life it will get you what you want. For over 15 years I have seen every kind of car buyer walk through those doors of high performance, superior handling and extraordinary service. A big shout out to Jeff Baker in service who over the years has taken great care of my cars when I was a single man and now a husband and father. Now back to the other car buyers I mentioned. I am always fascinated by people who get upset and agitated because a highly oiled and efficient machine of sales, finance and service don't seem to be catering to their every need. Driving a BMW has saved my life on at least two occasions because the car could do what few other cars in the world could do when my life depended on it-- perform! Plan on a full day-- take your time. Drive different models. Choose the machine that will be you constant companion and a friend that will alway put a smile on your face. Pilots tend to be very close with their planes. Drivers who want performance tend to be very fond of their BMW's. Relax, have a cup of coffee or tea. Bring some snacks. When the sales team seems overwhelmed and apologizes to you for all the time it's taking, smile, and say "take all the time you need" after all in California you will spend 25% of your life in the car your about to acquire. I could continue on -- however let me complete with this-- Neda and here entire team along with BMW service will have my business for the rest of the time I live in Cali-- and that will be a very long time indeed. Peace, prosperity and safe driving to all, DL read more

Cant say anything good about this experience. Purchased a 5 series and Alex M. the sales person did not bother to go over any of the cars features or lack there of i should say. I traded in a 3 series and would think i was getting an upgrade. I got home and noticed how undergraded this car was. From my experience of purchasing several cars I thought that part of the purchasing process was going over the features of the car and Alex did not do any of that, not on the test drive or when the car was purchased. I would not have purchased this car had i known that it didnt have the simple features as the 3 series. I called and Alex just stated that he thought I knew the features already, yet he had to look up on the computer what the car had. I dont work for BMW so how am i to automatically know what features this 5 series that was completely new to me had?? Im sure he realized that he made a mistake but did he apologize for it, nope! I asked for his supervisors name and all he said was he would have the sales manager get in touch with me. Yea he knows he messed up. No worries I plan on emailing every manager that works there since he didnt want to give me just his managers name. Another note, the finance guy was completely clueless to most of my questions i had (which should have been a sign i guess). He had to call the sales person in to try and get an answer. He and Alex failed to give me copies of the forms i signed and i had to call and get them fedex'd to me, unbelievable I had to put all this effort towards what should be part of there jobs. Like others on here, I would expect more from this Beverly Hills BMW dealership. For the price of these cars, they should have better service then this. I will not be shopping here anymore and would not recommend this dealer to anyone. Look around first and dont let the "Beveryly Hills" fool you!!! read more

I recently picked up my 535i and worked primarily with Cham. What I absolutely loved about Cham was that he spent the time to talk me through the features of the car, the warranty (Certified Pre Owned) all over the phone. Most salesman try to rush me into the dealership to make it easier to seal the deal. On top of that, he actually ENCOURAGED me to keep the car I had! Unfortunately, a manual transmission 3 series that my wife can't drive doesn't make for a great family car. Though truly, if you know BMWs today, my car was very much a unicorn. That aside, once I did manage to get into the dealership, Cham, though busy with other customers (I was late, not his fault) went out of his way to make sure I got into the car I wanted to test drive. My wife and I loved it and were ready to get it then and there. But knowing that the paperwork takes awhile and my son going nuts already, he actually said he'd hold the car for another day, nothing for me to sign, no money down. I was shocked. Again, most salesman want you to sign on the dotted line(s) then and there. Closing the deal was actually pretty straightforward. Now, after taking delivery, Cham did immediately tell me they didn't have a chance to detail the car, and he begged forgiveness and promised to get it done whenever I had a chance to bring it back in. The good (or bad) thing about this, was that I was able to find a couple of other niggles with the car before I brought it back for detailing. Though you typically need at least 1.5 weeks to get a loaner, he got me one right away. He promised he'd take care of me, and he got everything done in the time frame he promised. Though I have no plans to visit any dealership again anytime soon, I wish all car salesman can be as honest and caring as Cham. 5 stars for his service, no question. read more