I was here recently and after a long torturous day of car shopping and was so fortunate to be matched with Roxie! She was so awesome and fun to test drive an SUV with. I didn't purchase because I had a challenging list of needs and needed a car this week, or I would have definitely waited for their new plug in SUV later on 2024! Go see Roxie if you want to actually enjoy the experience and feel like more than just sale and want a positive energy experience. read more

I had a wonderful experience buying a Lexus nxh at this dealership. Houman was the salesman who helped me and he was incredibly responsive, respectful of my opinion, and really tried to make the deal work for me so that I could leave with the car. The only downside is that I had to wait about 50+ minutes after the sale to go to the financing department but granted that may have been due to the lack of staffing since it was close to the holidays. Even with that, Houman was very helpful in trying to decrease our wait time. read more

I purchased my preowned Lexus NX300 last night from Lexus Santa Monica. I found it online, did a bunch of online comparisons and then drove (almost 100 miles) to take a look. Houman was responsive to my messages, followed up with me to set an appointment, and he was waiting for me when I (finally) arrived. He was kind, patient, professional and I could tell that, while he wanted to make the sale (obviously), he also wanted it to be a good deal for both of us. The only thing I DID NOT like (which is why this is 4 stars and not 5) was that the dealership added 2 extra features onto the car that were not in the list price online and bumped the price up by almost $3000 (AND they claimed they were unable to remove the features). It felt a little like "bait & switch" but once we discussed it, he got a manager involved, we were able to resolve it (by removing the unmovable features) and the charges were removed. I honestly didn't think I would drive home with a new car that day, but it was a great deal and I felt taken care of. The Finance Manager (Farhad but I think he called himself Fred, unless I misunderstood him) was efficient, kind and walked me through all of the paperwork. They detailed the car, replaced a missing part and I drove home happily that evening in my "new" car (after about 5 hours). Thanks Lexus Santa Monica! You have a great team and I'm pleased with my purchase! read more

I leased a Lexus from this dealership several years ago and returned it in May of 2022. I paid whatever money was still owed on that day and everything was fine until i started hearing from Toyota Financial Services about monies owed. I found a contact to email and they said they'd take care of it. Low and behold they did NOTHING. Now I'm being harassed by collectors even though they said they'd take care of this. I'll be getting my lawyer involved this week, something that i really don't want to waste my time doing nor have the time to do. Avoid these shady fucks at all costs. If i could post a zero star review i would based on the fact that no on gives a shit. read more

Lexus Santa Monica is EXCEPTIONAL from start to finish. I am grateful to have had the opportunity to work with Naz Mojtahedi, who provided me and my husband a world-class experience when purchasing our new vehicle. Naz displayed the highest level of professionalism and care for our unique needs and got us exactly everything we asked for to move forward with our new vehicle! We also had the opportunity to work with Ryan in Finance, who was kind, funny, and smoothed the signing process out completely. Thank you all for such an exceptional experience! read more

I bought my car from Rudy. I found out that I got an additional alarm system which I do not need and he did not ask my permission to put it. Later I found out that the alarm was installed to deter stealing by the workers of the company. That means they charge me for the company for the alarm. Later when I asked to remove it, they did not refund me. So I learned how people can be ripped off every day by nonhonest people! read more

Lexus Santa Monica it's the bad dealer they are a bunch of scams they have bad managers I never go there all my life read more

Lexus - Chip on top center - Car Dealers Near Me - Santa Monica, California

Easiest car purchase ever. No sales pressure. Everyone was super nice. They had the perfect used car for sale and I drove 400 miles to the dealership after getting my out the door price over text message from the great sales staff. No pressure from the finance department. Everything was exactly as advertised. Very fair price for my trade in. Couldn't be happier. read more

I purchased a preowned Lexus from Lexus Santa Monica in early October 2021 with the intent to finance through my bank. I drove from OC to buy my a car. After weeks after checking with my bank, they said they never received anything from Lexus Santa Monica. Turns out I financed through Lexus Financial instead. My paper work shows "my banks name" and my signature and date. Why was it changed to Lexus Financial. IS THIS EVEN LEGAL? I was given the run around and admitted someone there made a mistake and that they can't reverse it. AGAIN, HOW IS THIS LEGAL?!?! read more

More corporate car-return options compared to other dealers, if you're looking to buy. Sale reps are willing to negotiate if you have a price in mind. Open to having you test drive any cars of interest. Valet parking only. Great service - over the phone and in person. read more

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Despite some minor issues, I would certainly recommend Lexus Santa Monica if you are considering a purchase. I worked with Joey, Houman & Julie when buying my 2024 Lexus NX 350h. The NX hybrid options I wanted were not easy to find, and in fact, I eventually located the car myself at a different Lexus dealership. Joey put up with my anxious demeanor with humor and understanding, and was able to arrange a purchase on my behalf. He even had the car transferred to the Santa Monica location for me much faster than he'd promised! Houman was a bit difficult to get in touch with consistently, but in fairness he is extremely busy and provided incredibly focused, knowledgeable and conscientious service. Julie was a perfect combination of funny and serious, with a perfect eye for dollars ... and sense. While I disagree with some of the charges on my sales contract, it is my firmly held belief that the end result is the same as it would have been from any other Lexus dealership. GM Matt Unger never responded to my email or my phone message from two months ago ... which was an unpleasant surprise and disappointing. All in all, Joey, Houman & Julie took GREAT care of me and I'm very glad I got to work with all three of them. P.S. - Many other employees of the dealership were friendly and offered assistance EVERY time I visited. I wish I had their names to leave a Yelp Thank You. I did bring See's candy for everyone there as a show of gratitude. read more

Although I didn't purchase my car with Santa Monica Lexus at the end, I had good experience with my dealer Mo. he helped me find a vehicle I want and gave me a really good deal. I didn't purchase the car at the end because I needed a car asap and the delivery was delayed ( which I know is not the fault of the dealer at all). Overall my experience was good no one was pushy or rude at the dealership. read more

About a month ago, my husband and I went to this dealership and Anahita (Ana) helped us lease a car. She was helpful, professional and informative. She even followed up with us afterwards to see if we had any questions. Overall, I think this dealership provides great service and I would recommend it to anyone. read more

Chris and Ara were very helpful have bought cars from Lexus for a long time if you are looking for a car you have to have these guys help you thank you again for all your help! read more

Lexus - Car Dealers Near Me - Santa Monica, California

I purchased a 2019 Mercedes Benz A220 on 8/3/24, on 8/15/24 it broke down on the FWY. I had it towed to my mechanic he informed me I needed a new engine. When I contacted the dealership they told me they were not responsible since I didn't purchase the extended warranty. I told them I never thought that after driving the car for 13 days that I would need a new engine. The sales manager said I can have it towed to one of They're mechanics at my own expense, that mechanic confirmed the same a new engine was needed. I asked the sales manager if anything could be done and he said I should have protected my investment and purchased the extended warranty. The extended warranty does not cover engine replacement even if I had purchased t6he warranty. I am now stuck making payments on a car that does not run. Horrible customer care! read more

I'm looking for a preowned Lexus 350 RX.I have oodles and oodles of calls and emails telling me that this dealer has the car I'm looking for and they do have one that I'm very interested in. I talked to Rubi earlier today and told him that I'd be going to check out the car. So?!!I go from Orange County Yorba linda California to be exact all the way to Santa Monica with exciting hopes to buy a car that they have. I let them know that I'm on my way. I get there I wait 10 minutes for anybody to talk to me. I approached a lady that's helping another girl and ask her if there's anybody that can help me?She said she's busy but she'll let someone know. 10 minutes later a guy comes out stairs at the Car I like and says he has to get the keys. He's waiting about 15 minutes then he disappears. Doesn't say anything to me he's gone. I was aware he was waiting for somebody to bring the keys, but I wasn't aware that he was going to disappear. Wait another 10 minutes after the guy leaves me standing there never came back, I sat in my car, called the office to see if someone can come and help me. they would put me on hold or just hang up on me and never transfer me to a sales person. Just a horrible experience.well now I'm in a heavy traffic going back home really frustrated. I spoke to three or four over the phone didn't get nowhere with them. All of them said they were the managers. That is typical that always happens at car dealers. Everybody's the manager, even the janitoris are sales managers!! experience was horrible and very poor customer service. I hope to find a car that I'm looking for and I don't think I'll deal with this dealer again. I do not recommend it at all. And sales department. You need a new training class for your horrible sales people. read more

We just bought two cars from Marc. An excellent salesperson - best we've dealt with. He was direct, honest, not at all pushy and super responsive. And a great personality. I highly recommend. ASK FOR MARC! read more

Golnaz Naz and Houman are absolutely amazing people to deal with. When it comes to Lexus dealerships, this is one of the best. They are so honest, kind, and knowledgeable. It's not about the bottom line with this dealership. They care about establishing relationships, and they focus on customer service and finding what their customers want. Ultimately, they want their customers to be happy, and in my experience, I have been nothing but pleased with all of my encounters with everyone here at Lexus Santa monica. I strongly recommend Lexus Santa Monica without any reservations whatsoever!! read more

I purchased a vehicle in April 2024 and have bill of sale proving I paid for tax, license and registration. I have received two letters for DEMAND FOR PAYMENT from the CA DMV. I have tried tirelessly to get the dealership to resolve the issue. As of today, August 14, 2024 the dealership has not made proper payment of the registration payment due to the DMV! read more

This Lexus Santa Monica is the best car dealer. The representative Ryan Smith was vey informative and knew everything about my new Lexus F Sport. He was able to educate me on how the speakers function (17 speakers), the air conditioning, heated seats and steering wheel. He was able to introduce me to the touch screen infotainment system. And at the last minute I decided on the iridium over the white car color and the new vehicle was brought the same day shiny and detailed. I highly recommend this Lexus dealership if you want top notch service and professionalism! read more

Bought my baby here, they always been nice, get a loaner and car checked up with a tune up every time it says maintenance. So far so good.

Poor expiernece also. Would not recommend this stealership. Leased a car two months ago. Thought rebate plus first month payment was the down. Two months later the finance guy starts calling saying that wasn't the deal. Needs additional 2000 dollars. I tell him I need to look at the contract and he says he will send it . Never sends it. Hear nothing for two weeks think they found the error. He he calls again for it. Tells me he will send it then sends email with no attachment. ultimately contact was written for additional 2k. My bad didn't catch it. Even had had a conversation with the manager about the use of the rebate. Tried to call the manager Rubi and he doesn't say anything to me sent me to the finance guy that told me it was. Credit card error. WTH. basically bought online just ran in to pick up the car. THe salesman Tracey was terrible. We were sitting and waiting. He knew we drove two hours and I sent him everything prior to arrival. Should have been in and out. Was just wasting time asking he same questions Over and over to the point I asked him if it was his job to try and wast my whole day. Would not recommend unless you feel like possibly being screwed and wan5 to waste a day. Would look at other dealerships before wasting your time here. beware beware beware read more

I needed to find a 2022 Lexus IS350 F Sport for a company lease. With the current inventory situation, and not wanting to wait for a custom order, I started scouring around for any available cars within 75 miles from me. I didn't care for the colors or options available but I wanted the car and was about to settle for a less desirable vehicle. I was very fortunate that I contacted Fred from Lexus Santa Monica. Fred was able to grab a white on white IS and secured it from the port with no dealer markups. With the help of the Lexus Santa Monica team, we closed the deal late Friday afternoon. Next hurdle, I needed the car delivered. Fred graciously offered to sit through 2 hrs. of traffic and deliver the car from Santa Monica to Covina. At the end of it all, I can't express how extremely grateful I am to Fred, Georgio and the rest of the Lexus Santa Monica team. I got a gorgeous car at a fantastic price and received the white glove treatment through the whole process! For those who are looking for a car during this pandemic, you understand how much of an understatement it is for me to say that this was a painless experience. Go to Lexus Santa Monica and ask for Fred now! He will take care of you. read more

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I had been leasing cars through here at least 25 years when I found an honest manager who continually gave me good deals and good service and I felt he was looking out for me. Since he retired, I had a very different experience here. This time, the good deals were gone and I felt hustled. I finally decided the best deal for me was buying my car outright, as my buyout was so much cheaper than leasing again. I kept getting calls after calls pushing me to get financing and telling me all the fees; registration (my car was already registered), their charge of 1500 for basically doing a few things, and probably about 3000 in taxes. I finally got a gal At the finance company to admit I could easily do this myself. (I found out after AAA does it for free, as well as some private places for a nominal fee instead of waiting at a dmv). It was so easy, didn't need to pay all those fees and saved thousands. These people are looking out for themselves, not you. read more

Purchased my car on August 14, 2022, and the dealer still hasn't had my car registration done! I paid the fee on the first day! Talked to the salesperson over ten times and I am so disappointed! read more

I recently bought a 70k+ new Lexus from Lexus Santa Monica. I previously bought a similar Lexus from a dealer in Texas. The Santa Monica experience was so much worse than what I experienced in Texas. I received a dirty car, inside and out, even though the mileage was less than 10 (versus the car in Texas which was more like 50). I was given a key fob that looked like it had been used as a hockey puck, and they didn't even provide me with the leather cover that is standard with Lexus. They didn't know what a "clear bra" is and suggested that I just take it from my trade-in. They didn't understand what a panoramic camera is. Overall---terrible experience. read more

Just wanted to say thank you, for building a car that can last and kept me safe. I was in accident with my 2007 ES 350 the other day. It saw it's 47K mile (that's correct mile reading) the week prior. Unfortunately another car cut me off last week and I had no choice but to hit the other car head on. I walked out with just a bruise on my knee and wrist from the airbags deploying.... WALKED away without any serious injury what so ever. The other driver was not as fortunate in Mini Cooper had several injuries to include bleeding pretty badly. Your car you made 13 - 14 years ago was totaled unfortunately still held its value way beyond what was expected in return from insurance and I'm happy to say I'll be a repeat customer for the 3rd time. Just wanted to say thank you for saving my life! Bought the car back in 2006 from Lexus of Santa Monica Lexus! read more

Lexus - Car Dealers Near Me - Santa Monica, California

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Contacted Alex Morales to take a look at a used NX Hybrid. He was quick to respond for a weekend. Went Sunday 11/03 and met with him. Was friendly and respectful, not pushy. Unfortunately or fortunately the used Nx was locked up because it had been under maintenance review. However was able to get into an NX Hybrid 2020 Nebula gray. Looking to coming back and perhaps updating other cars in the future. Thanks for the assistance. Thank you, William read more

Lexus - NX Hybrid 2020 - Car Dealers Near Me - Santa Monica, California

I could not be happier making the decision to work with Santa Monica Lexus for my new IS 350F! Ricky and Roxanne were so incredibly helpful with finding the right vehicle for me (OMG I LOVE IT!) and turning everything around very quickly. Finance with Mark was great, as well. And Roxie took so much time helping me set up my phone and all of the features and explaining/showing how everything works. They say car shopping can be painful, but it was a very good (amd fun!) experience for me at this dealership! read more

Lexus - Lexus IS350 F Sport - Car Dealers Near Me - Santa Monica, California

Exceptional experience getting a new lease at Lexus Santa Monica! The location is beautiful and feels like i'm in a resort when I step in. I've been to several Lexus locations, but this one has been the best and you can tell the staff is very passionate! As soon as I walked I was greeted by the Manager Roubie. He was courteous and attentive from the start and had an amazing/welcoming smile. He made my first Lexus car leasing experience so amazing and gave me the best deal. His staff was great as well, very accommodating and helped with the decision process. They even offered me a meal while I waited for my paperwork to be ready! I've never been treated so kindly at a dealership. Top notch service from Roubie and the team! Will go back :) read more

Great experience purchasing from Lexus of Santa Monica. Ask for Marc Mansour if you can. He made the process super easy and quick. Answered all my questions, pulled up all the records I asked for, and was very responsive. read more

Buying a car is usually a painful experience, but the team at Santa Monica Lexus made this process so easy for me! Thank you to Mayer Cohan for his assistance throughout the process! I especially appreciate his training session on the car's computer system. I haven't bought a car since 2017, so I loved the paper-free finance process. A seamless transaction and a customer-centric team (Mayer, Roxy, and Fred) made my experience wonderful! read more

I walked in to this dealership excited to buy a car. As my boyfriend and I were looking at the cars, I began to notice that the staff, and there were quite a few of them, were pointedly ignoring us. As we continued looking, it got worse and worse until I started feeling bad for even being in the dealership in the first place. I had been to several other dealerships over the past few days and have always been greeted warmly and immediately. Santa Monica Lexus was such a contrast to my other experiences. We ended up leaving as we did not feel welcome there. read more

I had nothing but great service from beginning to end! Elliot G was professional and showed great service. I wasn't completely prepared when coming in for a purchase..I deposited some cash and wanted to put the rest on my debit card, but when I was told there was a CC limit and no personal check in hand, Elliot personally picked up the check from my home, saving ME the trouble of making a round trip home to retrieve a check! I mean, if that ain't great service, I don't know what is! Give that man a raise!!! read more

Lexus - My new beauty! - Car Dealers Near Me - Santa Monica, California

This is our sixth Lexus, but first time at this dealership. It is out of our immediate area, but we'd been waiting for over six months for an RX350H to come in in our color combinations preference - and Santa Monica got 'our' car in first. Salesman Brandyn Toney was wonderful - informative, friendly and professional. We felt that the price was reasonable - they added only a couple of dealer's 'additions'. We were not intending to trade in our non-hybrid RX350, but they offered the price we knew we could get from brokers (did a lot of research before going in.) Doing the trade-in was easy/quick and a fair price. read more

Hats off to the entire staff at Santa Monica Lexus Dealership who stayed with us till 10:30 pm with smiles on their faces. However, we would like to extend a special thanks to Marc Mansour, our salesman ,who walked us through this process. He was very polite, informative, professional,patient, and kind. We appreciate all his efforts to make this purchase a positive one. read more

This dealer sucks their finance manager will sell you warranties that no other dealer will honor they're 3rd party warranties that are useless just like them stopped in for maintenance on my car and was hit with a $425 bill for maintenance because apparently their maintenance warranty does not cover anything. Now im running around back and forth trying to see if they will help in any way. The guy on the card is a total Ahole. I would not recommend them to anyone. I called this guy also did not hear back from him. Went to your dealership, and when i asked for him it took 30 min for some unknown person to come out with the managers business card just to tell me to go to the dealer where i had my car serviced the he would call that manager and talk to him... so if you manager doesn't car about customers and also treats them like crap, it's no wonder you people treat people like this. It's called leadership leading by example. Not hard to come tell me i hear you but im busy at the moment this person will take care of you. Again i would not recommend you guys to anyone after the experience i have gone through. read more

Lexus - Do not trust or listen to this guy. - Car Dealers Near Me - Santa Monica, California

If you are a woman, please don't come alone. They will take advantage of you! I inquired about a different RX 350 that was pictured on their site. I completed an internet application and was approved. I went to pick up the car and because the car was very similar to the one I applied for I took it home. Turns out they swapped out the one I applied for an older model with a gps system that made it near the price of the newer model. I mentioned to them about the seats not heating up as hot as my ES350 used to. They brushed me off and didn't inform me of my warranty. Fast forward two years my AC is out. It blows hot on one side and warm on the other. When I called to check my warranty they said it had just expired and I would need to pay $340 for a diagnosis on the AC. I feel bad that I trusted the smiling faces at this dealership to help me. I shouldn't have to take a man with me to be sure they I get a properly working vehicle. Now I'm stuck with this vehicle and am barely getting my moneys worth. Lexuses are supposed to be reliable and I don't doubt that if you go to a place that isn't conniving and deceiving. This experience has been the worse. Shop other Lexus lots and good luck. read more

Lexus - Car Dealers Near Me - Santa Monica, California

WORST PLACE TO EVER BUY A CAR FROM!!! Been buying lexus for 15 plus year have 6 lexus currently and been to alot of lexus dealer and by far WORST LEXUS DEALERSHIP TO BUY CARS FROM. You would think lexus dealership is great to buy from but I would not ever come to Santa Monica lexus ever again. They seem like more of a small independent dealership running then an actual Lexus dealership and will say it went through inspection my 2021 lexus gx460 didn't even get a wash inside. THEY WILL TRY TO OVER LOOK THE INSPECTION AND HOPING THE SELLER WONT FIND OUT. Received the car all dirty and brakes was making the car shake WITH 2 DAMAGE UPPER CONTROL ARMS. This should of be cough with the inspection. They DON'T care how far you travel going to them. Took me 3 hr to get home each time. read more

Immediately upon entering this dealership it feels so much nicer than any other dealership I've been in. The showroom feels like a beautiful Spanish house. The general manager, Matt Unger, was really helpful. I was searching for my next car and I told him what I was looking for and my price range. He answered all of my questions and made the whole car leasing process incredibly easy. Everyone that I interacted with was very knowledgeable and respectful. I ended up test driving 2 cars and coming back to the dealership on 2 different occasions. By the time it came to make a decision I felt really great about my choice. Overall a really great car leasing process. read more