I have been a loyal BMW customer for over 20 years [I purchased 4 cars. 3 new of the show room floor] It was bitter sweet having to switch teams, but my experience at BMW had been declining for years. I heard very good reviews regarding the Lexus car line so I started doing my research. That took me into Lexus Santa Monica. My first contact was with Alejandra. She was kind, patient and actually listened. It was not a hard sales pitch. I didn't leave with a car that day, but was back in the following day. The team worked with me, answered all my questions (and I had many), to finally me signing on the dotted line. The A Team....Alejandra [Sales and 1st point of contact. Highly Recommend!!!!], Christian [Sales. He was extremely knowledgeable about the Lexus brand] and Fred Babataher [Finance Manager. Worked the numbers and got me out of the dealership in record time]. All together I had a great experience. That's how car buying should be. I hope my service experience is at the same level. read more

Lexus Santa Monica - Car Dealers Near Me - Santa Monica, California

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Just 10 days after I purchased a pre-owned car (2018) at Lexus Santa Monica, the battery died twice and had to be jumped. It had only 7% health remaining. Strangled in a 95 degrees weather for hours waiting in traffic for the roadside assistance to arrive. Had to replace it to the tune of $400. The pre-owned car manager Will Rivera kindly responded when I contacted him: "It worked fine for you for a while". Apparently "for a while" is just a few days, he seemed to be very satisfied. I wonder, when he looks at himself in the mirror does he cringe? I strongly recommend to stay away as far as you can from these folks. Find a reputable place, and never deal with the people who have lost all shame. read more

Lexus Santa Monica - Car Dealers Near Me - Santa Monica, California

Awful and racist salesman! I came in pre-financed by my bank and ready to test drive and buy a vehicle. The salesman didn't believe that my bank would finance a black woman and made me call them while seated in front of him to prove that I wasn't lying. He still didn't believe me. I left crying after my bank rep told me that I shouldn't accept this type of abuse and to leave. When I reported it to mgmt, he basically told me it was my fault and to kick rocks. Thank you Lexus for your not so micro-aggressions. I should've sued them. Buy your car anywhere else but there! read more

I totally agree with the bad & rude behavior of salesperson Ashanti. He provided false information on Rx350 when we went to buy the SUV. He jacked up the sales price with so many additional things which he told us initially that it comes with the SUV. He was ignorant from the get go. He doesn't seems interested in helping us at all. I have never experienced such a Rude & Stupid Dumb Person working in any dealership in my life. read more

The Sales department was ridiculous or the management at least was. We first received help from Michael who was awesome and he took us for a test drive to see the GX but then when it came to actually sealing the deal his manager came to "give it to us straight" and all of a sudden the price of the car which was listed on the vehicle and online went from $74,852 MSRP to $98k. His explanation of the drastic price change was it's a popular car and we would be writing off the vehicle under the business anyways. It didn't take us a minute to walk out! I really don't even understand how upping the price by $23k is even legal especially when the price is listed on the car. read more

SCAM DEALER - FIRST TIME CAR BUYERS AVOID very unprofessional, this dealership sold me a verified pre-owned lexus earlier this year. my first car I've ever purchased for myself, replacing the car I got as a teen from my parents. Wow was it a lesson, this car was sold to me on bald unsafe tires, without a second key (something i didnt know was a problem till my parents told me) and with no floor mats or maintainance. even though my car was "verified pre-owned" i ran into thousands of dollars of matainance on my first year owning the car. multiple deviations above average matainance cost for my model. I also purchased the full package warranty. Since then they have attempted to reject my tire warranty twice, refused to give me the cars second key and not provided safe mats. DO NOT BUY A CAR HERE - DO NOT FIX YOUR CAR HERE read more

Lexus Santa Monica made it easy! Georgio Mayer, and Fred were amazing. Made the process super simple. Will definitely be back in the future.

DMV department at this location is terrible. Mailed a check.to them on 12/6/2024, and they cashed this check on 12/18/2024 and still have not perfect the title into the proper Lienholders name. I have called and left multiple messages for dmv and not one returned phone call. I decided to walk into the dealership today to find out the status of the title and Michael Vivano went to the back to speak to the DMV manager Gabby and he would be back. He comes back relaying a message that they just got the title back and it needed to be processed. I asked why hasn't anyone returned my calls? What is Gabbys.last name? What is Gabbys email? I also asked for Gabby's managers name and I was provided AJ. I said can I have AJS lastname or email and he stated he didn't know. I asked to speak to Aj or Gabbys manager and I have been sitting g here waiting for Lmost and hour. The customer service here is deplorable and I will not be recommending this local.dealer to any of our members due to the lack of urgency or concerns about how long we have been without a title in our name. We have literally made 6 or more phone calls and emails and not one response from anyone. I am currently still in the waiting room waiting for someone to come talk with me and show they care and still nothing. read more

Truly terrible. Salesman Paul Pourhashem was very unhelpful in providing any help buying a used '23 Lexus RX350 advertised for $43,999. When I finally got him to provide a "out the door" cash price, he added more than $3,000 in unadvertised dealer charges. A few days later, I saw the car had been reduced $500. I submitted an on-line purchase request Sunday morning, 4/12/2026, using the dealer provided Lexus Monogram Service, which gave me a "out the door" price that did not have any extra dealer fees. I submitted all my information, and fully intended to buy the car today. This morning I was called by a manager, Will (Rivera?), who told me that ALL Lexus dealers charge these extra fees. I told him that was absolutely not true. In addition, Will said my Costco Auto Buying service number was no good, because the Costco program only applies to new cars. That is also a lie, the Costco auto buying service includes pre-owned cars. Finally, Will said he would not sell the car to me because I threatened to post a bad review. Lexus of Santa Monica advertised this used Lexus on their website, and on their own Lexus based buying program, at a price which was more than $3,000 less than what they would agree to ultimately sell the car for. Lexus builds a fine product and certainly deserves its products to be sold by honest and reliable dealers. Lexus of Santa Monica is neither. read more

If I could give one stars I would. DO NOT BUY A CAR HERE. From the minute you walk in you are being taken advantage of. They upsold me $3000 on my car, low balled me for my trade in value for my prius, and sold me a car with a cap in the front bumper. and refuse to fix it. They are completely unreasonable and not accommodating at all. DO NOT BUY A CAR FROM THIS PLACE. btw I went to the lexus dealership in santa monica. stay far far away read more

Naz is super nice, professional, and very patient to us. She helps us to look for our dream family car. The TX350 is definitely a beautiful car that fits up to 7 passengers. I recommend everyone who's looking for a car to come to Naz. read more

Bunch of chump changes ran my credit for a ZL1 and they kept changing my down payment from 6,000$ to 7,500$ to 15,000$ it's obvious they wanna scam the sht outta you , I just added their dealership phone number to a bunch of other dealerships as a lead so they can get spammed calls from different dealerships thinking they wanna buy a car lol don't play w me ,fck you lol read more

Stopped by Lexus Santa Monica last weekend to test drive a few cars and wound up driving away with a new used car. We were assisted by salesman Michael Viviano who walked us thru several cars and the entire purchasing process. I had to return to the dealership several days later for a few minor issues and again, Michael was there to usher me from one department to the next with a smile and a great attitude. If anyone is considering even just test driving a new or used Lexus, check out Lexus Santa Monica and Michael Viviano specifically. You won't be sorry. It was a great experience all around! read more

My husband and I drove 2+ hours from San Diego to purchase a car. Prior to making the trip, spoke to Alex who was beyond helpful and we communicated multiple times to make sure we were both on the same page as not to waste her time or ours. Alex had the car ready and waiting for us. We were introduced to Jimmy our sales guy who was great as well, answering all of our questions, had a lot of knowledge about the car and overall just a nice guy. Once all the fun we done, we worked with Ryan in finance (another super nice guy) who found us a better rate than the rate we received from our own bank. At the end of the day, my husband said that was the BEST car purchase experience he had ever had and in the future, we'd make the long drive again to buy a car from this dealership. Thank you to all at Lexus of Santa Monica! read more

Lexus Santa Monica - 2021 IS 350 F Sport - Car Dealers Near Me - Santa Monica, California

Avoid Lexus Santa Monica--Unprofessional, Dishonest, and Terrible Customer Service!!! I had one of the worst car-buying experiences of my life at Lexus Santa Monica, thanks to sales manager Julia and finance manager Ryan. Here's what happened: I was serious about purchasing a new car and even provided all my private personal information (including allowing a hard credit check) because I was ready to commit. After confirming availability, Julia pressured me to fly down from the Bay Area to LA immediately, claiming the car wouldn't be held unless I acted fast. Then, she suddenly said a $5,000 deposit would "secure" the car until Sunday. I gave my credit card details, booked last-minute plane tickets, and made arrangements--only for Julia to text me hours later saying the car was magically "no longer available." When I demanded an explanation, she gave a half-hearted apology and said she'd "follow up tomorrow." Spoiler: She never did. I had to chase her down for days. When I asked about reimbursement for my wasted time and plane tickets, she brushed it off with a vague "it should be okay"--but never took responsibility. Even worse, the dealership ghosted me when I tried escalating to a general manager. Every call was met with: "All managers are busy." "He's not here, try later." "We'll call you back." (They never did.) This is beyond incompetence, it's borderline scam behavior. They took my deposit info, ran my credit, wasted my time and money, then vanished. Never again. DO NOT TRUST THIS DEALERSHIP. If you value your time, money, or sanity, go literally anywhere else. read more

They are dishonest with buyers and all they care about is making a sale. Once the sale goes through they will not return your calls or answer your questions. I have purchased cars from Lexus Glendale which I highly recommend. I value honestly and integrity. You won't get that here. Just a pushy sales job ! read more

This was our third Lexus, all three from Lexus of Santa Monica. Before our second one, we thought we should shop around to be prudent, we went to two other dealerships and the difference in the way we were treated from our first experience with Lexus of Santa Monica was like night and day. After those two experiences we hurried back to Lexus of Santa Monica. This time we didn't bother even contemplating anywhere else. Our experiences have been so unlike any idea you might have about shopping for a car. No pressure, no uneasy-feeling salesmanship; just nice, friendly, knowledgeable people. This was our first lease and our Consultant, Naz was amazing. Friendly, funny, patient, helpful - such a Lexus of Santa Monica kind of person. Thank you to all the folks there that helped us into our new NX450H+ ! Naz, sales management, finance, everyone. You made this third time a charm-ing experience. read more

I was approved then they took back my offer and had to change the discounts on the car to get me approved. Fast forward the service package they replaced my original package with is way worse doesn't cover anything we agreed so im paying $200 more a month for basic maintenance. read more

Had a great experience buying my new car at this dealership can't say enough great things !! Go see Roxie she's the best & will get you what you want you won't be disappointed ! read more

Lexus Santa Monica - My new LEXUS NX 250 - Car Dealers Near Me - Santa Monica, California

We bought a Lexus RX here in December 2024. We came into Lexus Santa Monica expecting the stereotypical sales tactics, but we were delighted about how that ended up not being the case. Our salesperson, Roxanne, treated us very warmly, didn't put any pressure on us as we mulled our decision, was honest in answering our questions and worked the best she could to match our budget. My only complaint is that Lexus' financing quoted us a brutal APR despite having great credit, but we came with a pre-approval and never intended to finance directly through the dealer. Fred from financing was still great, and the financing/signing phase only took about 45 minutes. We will definitely consider Lexus Santa Monica again for a future purchase and I recommend anyone to ask for Roxanne when they walk in! read more

I would not recommend purchasing a car from this dealership. The sales people and the managers lie about everything. Even after all the negotiating was done and we were in finance, the sales manager had removed part of our package without informing us. After spending hours there and having them add the package back on they failed to inform us that the car only came with one key!! One of the worst dealership experiences I have every had. I lease a car every three years, and I would not recommend this place to anybody. Definitely never going back. read more

I went in to repair my tire on my UX. They tried selling me a new tire with warranty when there was a nail in the tire. They said it can't be repaired under any instance even though the nail was in the center and the car hadn't been driven while flat. They kept going on how they would sell me a new tire and if i buy a new tire, they would sell me warranty too. It seemed so disingenuous and like they just wanted to make money off of me because I come off as an elderly woman. The service center workers: Mariorea and two other guys didn't even give a thought on being able to repair run flats without even inspecting the tire. I went to another tire shop, they inspected the nail, and they fixed it for free, read more

Just bought a Lexus RX hybrid here. The salesperson, Houman, was very friendly and personable. Naz was also very helpful and Joon, the manager was personable. Farhad, the finance manager, was very straightforward. Everyone made the process smooth and we are happy with our purchase. Thank you! read more

The most hoity-toity business I've ever been to. I was treated as though they were doing me a favor to allow me enter their premises. A very unwelcoming place. read more

Diana Martinez and Flynn Beck turned what should have been a simple, straightforward transaction into a nightmare. Even Flynn Beck told me that Diana Martinez will tell you that she will respond to your texts or emails, but that she never does. How unprofessional! Even Flynn did not respond to my one and only question and suggested I speak to my broker. He tried to contact them and didn't receive a response either. I will NEVER go to Lexus Santa Monica again nor will I ever work with a dealer that is associated with LA Car Guy. There is no excuse for the incompetence you will find at Lexus Santa Monica. read more

Worst dealership of all time. I gave this place a second chance too so this review isn't just one experience. Everyone from sales to management to GM are all awful. Go anywhere else but here. They lie, they are extremely unprofessional. I read a review about them being racist, go ahead and add sexist to that. The worst. read more

I would give it zero stars if i could just because of Remi/Rami whatever his name is. GIANT a-hole. Terrible experience. Would never buy from this place just because of him. Introduced himself to my husband, but not me. We talked to him on the phone 2 times earlier that day & he has zero recollection and said it was probably ai? What does that even mean? Txted the entire time we were with him. He asked what we didnt like about the car & i told him & he got offended and asked what we did like very snotty. He was passive aggressive & terrible at his job read more

Horrible customer services. The sales are dishonest a, they trick me when I was buying my lease end car saying they will cover my end of the year registration fees. Yet, I still got a late notice from the DMV. Very con man moves. Shame on you! read more

They honored the agreement and allowed me to return the vehicle for a refund without involving my attorney. read more

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Rick and Fuc wanted to run my credit even though I've been approved with my credit union for more than the amount of the vehicle. Acted like total pricks. Wasn't able to get a simple quote unless they ran my credit. They said no purchase order unless I took it tonight and didn't even want to show me the numbers prior to making that choice. Definitely need a lesson in sales and customer service which is the bare minimum. They had no form of etiquette, didn't even offer water. They lacked customer service, too much back and forth with sales associate and sale manager. Rick being a "sales manager" and Fuc being a mediocre sales rep. read more

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While I didn't end up purchasing a vehicle from this dealership, the thoughtfulness and integrity of its staff didn't go unnoticed. I've been looking for a premium UX for the last year or so, the inventory and price has continued to fluctuate since the tariff car buying craze ignited. I spoke to several Michaels over the course of a few days but one in particular stuck out. Michael Viviano was incredibly thoughtful, attentive & driven to find me a car that checked all my boxes. He worked for weeks to find other options or ways to get me what I was looking for. His integrity shown through everything else, so much so I was willing to drive up from San diego just so I could buy a car from him, even after the car I wanted had sold! I didn't care if it took months to find what I wanted, I wanted to make sure I could buy from Michael. Over the course of the last year I've talked to my fair share of slimy car salesman, who are off putting and lack integrity for their job & themselves. And Michael is just not one of them! If you're in the neighborhood looking for a Lexus I hope you get blessed to have Michael Viviano help you find what you need! read more

The worst experience purchasing a car I've ever had. When I received my paperwork from the bank it was a different bank and payment than I had originally agreed upon for my 2020 NX300h, and my payments are almost $50 more a month than I had agreed upon. I sent photos to GM and went back and forth with finance who just gaslights and refused to take any responsibility. There is also a $3k option on my car I did "not" approve and wanted to have it taken off. They refused. I never saw paper work that said this option was on the car. That info was always with the sales manager. They also said they put new brakes on the car - my car right now is at another Lexus dealer, Keyes that I used for my previous Lexus and who are fabulous, having the brakes checked because in a month they are making a scraping sound and won't stop smoothly if need to suddenly stop. Keys said the brakes were never worked on when they ran the VIN # They also still owe me a car payment refund for my trade-in because they didn't process it on their end quick enough and I had to pay for my old car to avoid a credit ding even though my trade in was in their possession. 6 weeks later I'm still waiting for my check When I received my check it was less than I paid. I had a payoff from Lexus financial that matched what the sales rep had. Then Julie said it was more and had not sent the paperwork I requested showing how they got an after the fact number I honestly don't know how any of this is legal???? I have purchased and leased many cars in my lifetime and never left feeling completely lied to and scammed. Update 11/1/23 Car is at dealer because last week could not turn the bright lights on the arm literally doesn't move forward can only pull to temporarily get brights. Then a few days later it would not start - message was "hybrid part is stopped put in P" and the alarm would go off if I opened the door to get out of the car. Then the lights would not turn off on automatic only manually. This car just hit 32000 which should be nothing for a Lexus. My last Lexus was certified and purchased at keys it was also a 300nX I had zero issues and so wish I had kept that car. When I asked why they don't certify their cars I was told "because they are priced to sell and it's a Lexus "" they don't have a lot of issues especially with low miles" Car in shop 2x in the 3 months I've owned it. read more

These guys advertised their cars with a lower price to get you to waste your time to come to their stinking showroom then provide you with another price sheet with the advertised car price plus other fees of $3,000 more than they advertised such as: 1. Appearance package $995 BS 2. Swat detection (alarm) $995 BS 3. Sweet chocolate package for $995 BS Why do they do their business like this? Go figure. But be prepared to be ripped off if you're going to buy from Lexus of Santa Monica. read more

I recently showed interest in a pre-owned car which was listed at $29.9k. I inquired about it lit then received multiple messages from sales people. When I expressed my interest, the sales person Naz, kept saying when would you like to come to test drive, etc. it was apparent to me she didn't really pay attention to any details that I had submitted. I explained to her that I live in the Bay Area. I asked about delivery which she said it's only on new vehicles. However she didn't really seem interested in making a deal as she kept ghosting me. I submitted application for financing then I asked her about it and she asked me questions that were already included with the financing detail and Inhad already responded directly to her. I did ask her about an additional ~ $3k added to the listing price. She mentioned it was for some paint and interior protections added by the dealership. I expressed my concerns that this was deceptive. She later replied that the financing manager said that they would not let that break a deal. Today, I received the finance details which included the ~ $3k in additional charges. I asked her about that then she said that those charges are included in the sale price. I replied to the finance manager explaining that I don't want the car for several reasons including 1) deceptive pricing, 2)!low ball pricing on my trade in and 3) lack of interest/engagement from the sales person. The finance manager apparently shared my email with her. She later sends a text saying she was disappointed because they included those extra charges. At this point, she is basically doing damage control. Even though I really wanted the car, why should I do business with people who don't want my business. Word of caution, if you're dealing with these people , check all the details. read more

Bought 2 yr old iS300. They added LoJack and a smog device insurance to the bill and when I questioned this $1600 fee the said it was state law and was installed by former owner. Car was leased so leasing company probably wanted it. They also added a $350 cleaning treatment to the interior. None of the "options" were wanted but l had signed on the small print. Then when we were leaving, they only gave one key fob and they said they had no control because it was preowned. They should have Ordered an additional fob ($700) At their expense from the service dept a few blocks away. I now have to buy that myself. Also didn't tell me that owners manuals were absent. Every body was very friendly and polite but clearly company has policies of ripping off customers. read more

Lexus Santa Monica are total crooks. We sold them our used Lexus and they were supposed to overnight a check. It's been three weeks and we haven't received our money to buy a new car. I called and asked "the manager" when I could expect the money and he hung up on me. BEWARE. read more

I bought my car from Rudy. I found out that I got an additional alarm system which I do not need and he did not ask my permission to put it. Later I found out that the alarm was installed to deter stealing by the workers of the company. That means they charge me for the company for the alarm. Later when I asked to remove it, they did not refund me. So I learned how people can be ripped off every day by nonhonest people! read more

Naz and Ara were amazing to work with and made the buying process painless. We never even felt like we were at a dealership and they were not pushy at all. read more

I was searching for a 2025 Lexus NX350h in Nori Green with Palomino interior for my wife's birthday. Apparently the color combo and specific options are hard to find and we were under a time crunch. I finally found one at Lexus Santa Monica and although we had to drive from Carlsbad, Justin made our experience efficient and truly painless! He is intently customer oriented and I would make the 110 mile journey again and again to work with him! It's rare to find a sales rep like Justin and a dealership like Lexus Santa Monica. Overall, working with Justin and Ryan in Finance was a great experience! Well done guys! read more

If you need to buy/lease a Lexus, ask for HOUMAN A. He is simply the best. Very patient, easy to talk to, very knowledgeable. I purchased a 2022 NX with him last year, and due to unfortunate circumstances, I lost the car. He helped me again this time, I was able to get another car at a great deal. He will always have my business and definitely highly recommended for all my family and friends! Tell him Alice sent you! Ask for HOUMAN! You won't regret it. read more

Lexus Santa Monica - 2022 NX 350h Premium - Car Dealers Near Me - Santa Monica, California