If I could give zero stars, I would…read more
Purchasing a hot tub from Club Piscine has been one of the worst customer service experiences I've ever had. Spending thousands of dollars should come with at least basic communication and professionalism. Instead, I encountered confusion, broken promises, and complete disregard for the customer at nearly every step.
To begin with, I had to deal with three different sales representatives because each one I was working with left the company. That should have been my first warning sign.
I was promised the hot tub would arrive within 3-4 weeks. Around the three-week mark, one representative called to tell me it had arrived. Excited, I immediately contacted the delivery department to schedule delivery, only to be told it wasn't actually there. No one could explain why I had been given completely inaccurate information.
I emailed asking for an updated ETA and received no response whatsoever. After waiting another three weeks, I had to follow up again myself. Only then was I told the hot tub had arrived--but amazingly, no one had bothered to contact me. Had I not followed up, I have no idea how long it would have sat there.
Trying to communicate with this company was an exercise in frustration. Most of the time, no one answered the phone. When someone did answer, I was routinely told that no one was available, my name and number would be taken, and someone would call me back. Not once did anyone return my call. Every update required me to chase them down.
Unfortunately, the poor experience didn't end after delivery. Within the first few days, the hot tub displayed an error message. Jacuzzi instructed me to contact the dealer for warranty service, as required. Club Piscine's response? I would have to wait another 3-4 weeks just to get a service appointment on a brand-new hot tub.
The common theme throughout this entire experience was a complete lack of communication, organization, accountability, and customer care.
When you're spending this kind of money, this level of service is simply unacceptable. I sincerely regret choosing Club Piscine and would strongly encourage anyone considering purchasing a hot tub from them to look elsewhere. There are plenty of companies that value their customers before and after the sale. Based on my experience, Club Piscine is not one of them.
I genuinely hope someone in senior management reads this review because the way my purchase was handled reflects serious problems with communication, customer service, and internal organization. No customer should have to work this hard just to receive the product they paid for and get basic support afterward.
