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    Huilan Cheng, MD

    Huilan Cheng, MD

    3.8(28 reviews)
    3.6 miElmwood

    Currently, this is one of the worst experiences that I have had with a medical office from a…read moreprocess and patient care perspective. Here are the issues I've experienced: 1) As many have pointed out, the patient coordinator Mariah doesn't provide adequate service. She is slow to respond, lacks empathy, is unpleasant to speak to and very short in her interactions with patients. 2) Cultural competency is also an area of concern when it comes to basic procedures. I was made to feel like I was wrong for asking for accommodations that take my religious beliefs and financial situation into account. 3) I also received an unexpected bill for asking simple questions about the procedure and what it entails because initial information was not provided. 4) Lastly, results are handled poorly - they basically release them via the portal but don't provide any explanation about test results for days after. I'm still not sure if it's because I called the office and pressed to have the doctor explain them or if they are just that delayed that it took them a week to follow up with me. These were pretty significant results that required additional levels of testing. It's concerning to be able to see your findings but not have a doctor or professional explain them to you for nearly a week.

    After 25+ years, I am switching gastroenterologists. This is a fine place to get a routine…read morecolonoscopy, but I would advise patients like me with serious conditions to shop around for a smaller practice. I agree with others that Dr. Cheng is a competent and compassionate doctor. But over the years the practice has ballooned in size to the point where the staff is totally overwhelmed and careless mistakes affecting patient care are being made. Dr. Cheng's previous patient care coordinator, Nicole, was amazing, but the new coordinator, Mariah, is clearly out of her depth. My specialty pharmacy told me they made 6 attempts to get a new authorization and never got a callback. I later found out that when Mariah submitted the authorization paperwork the first time, she encountered a problem, noted it in my medical chart (cya) but never bothered to inform me so I could follow up. On her second attempt, she made a careless mistake (she answered it was "unknown" if my medication was helping me) that caused my authorization to be denied. When a customer service rep from the insurance company informed her of the error, she denied that she was responsible then complained that she was being asked to submit my authorization for a third time. Sorry to inconvenience you, but it's your job!

    R. Todd Frederick, M.D - AP

    R. Todd Frederick, M.D

    5.0(5 reviews)
    8.3 miLower Nob Hill

    I didn't know who Dr. Fredrick was until I read my hospital notes. I remember he was always direct…read morebut kind with me whilst I was in the ICU. What I remember most about him is he always asking for my tv remote :0) to turn down the volume b/c I was using tv as a distraction of being very scared in the ICU. I apologize for having the volume up when you guys came in for your morning consults. Thank you for the great care and kindness you gave me Dr. Frederick I have never forgotten about that even though it was last year.

    One of the few things that can comfort a person when they're their most frightened is someone who…read morecarries an innate calm, confidence, and intelligence. That person is Dr Frederick. Dr Frederick and his staff are some of the finest medical professionals I've met, let alone been a patient of. I've been seeing him for over a year now for my autoimmune liver disease and he has been the most reassuring, encouraging, helpful Physician I've seen during this process. His staff are professional and meticulous. If you're a bit scatterbrained like myself, they'll send you helpful reminders and phone calls regarding your upcoming appointment. If your refills run low, it's a quick phone call and an almost instant refill. Most importantly, Dr Frederick takes to heart your unique case. He's unafraid of reaching out to colleagues for input and will utilize all possible avenues to achieve an understanding of what's ailing you and what's most likely to help. I am a very appreciative patient of Dr Frederick's. I know his job must be extremely taxing and stressful, but he makes the effort to appear calm and reassuring in all of his encounters. It's the part of being a physician that can't be taught in a classroom. Even when news of my condition isn't the most positive, he does his best to infuse hope into his explanations. I only wish I could do more to express my gratitude.

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    Liana Vesga, MD - gastroenterologist - Updated July 2026

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