I have approximately $350 worth of points which I am unable to use in the Aeroplane eStore to…read morepurchase digital Lego cards. I live in Australia and can access the site both via an app and also via a browser but purchases are blocked with an error message saying "try again later". KS

If I could give this airline zero stars, I would. I used them to travel for a family emergency and…read morethey caused nothing but headaches for me....and trying to contact them for resolution is nothing short of impossible.

Incorrect Sydney phone number. Trying to get an urgent update in my flight, given tensions in the…read moremiddle east

Eithiad Airways are the national carrier for the United Arab Emirates and offer a lot of great…read moreflight options in various budgets. They now offer mini apartment in the sky if you got cash to burn. They also offer a lot of great flight options to various destinations in Europe at competitive prices. They have a good frequent flyer program so if you find them price competitive and comfortable it's worth your while sticking with them. They also own a lot of Airbus 380's so that is another plus for travelling with Eithiad Airways. The A-380 is an awesome plane to board and makes me smile everytime with its size and amenities. I recently flew to UAE for a holiday. My flight was into Abu Dhabi but my holiday was in Dubai. No fear the airline offers a complimentary bus service between the two cities. Its a great service and also they can check you in at the bus depot in Dubai and your bags and boarding pass is given to you so everything is done prior to ever getting to the airport. Good airline. Thumbs up.

#Etihad_worst_Airlines_ever The worst between all Airlines,…read morethey are obviously cheaters, My nightmare started when booked a ticket for my family from Abu Dhabi to Frankfurt round trip, and since not sure about the return I booked it refundable with extra charge, when I decided to refund the ticket, they simply said its nonrefundable, why?!! Because you booked only one way refundable!!! Why are they offering refund option? Why do they ask you to pay more for this option and at the end they just tell you it's not! Refundable, Why they don't allow you to contact any manager to have proper answers, only call center where you get provoked through single answer repeated all the time "this is the rules"!!! "BEWARE"

Gayle and I recently flew Business Class from Sydney to LAX. We enjoy their Polaris service of…read morewhich our flight was no exception. Our issue was at United Check-In, where the Economy line opened a full half hour before ours did. It wasn't because we were in any sort of a hurry, but when you buy a premium product, I guess I expect service to match. Once we made it to the front desk, our friendly United agent couldn't quite figure out how to check our bags all the way to Reno on 2 separate tickets (long story). It's been done before, but not this time. The real work was at the LAX side where we picked up our bags at International and then took the long walk to Terminal 7 to check in again. I know - 1st World Issues.

Normally we have stellar service... However, my friend tried to board last night to Australia…read more.. Bag was 2 lbs over... They charged her $300.. Very annoying, see are United Polaris Customers... We were waiting for her in the lounge...

Based on two flights Sydney - Rarotonga, Cook Islands NZ60…read moreonly 4 Stars Flight a bit hit and miss! Staff friendly although everything a bit disorganised. Food over cooked. Nice clean plane and good seats. Duvet missing from my husbands seat so they took it from another, luckily the plane wasn't full! Rarotonga, Cook Islands - Sydney NZ61 well deserved 5 Star Awesome service. Staff all friendly, helpful and organised. Cabin clean and comfortable. Food and drink excellent.

This review is based on five flights that Mark and I just completed on our 21 day vacation to New…read moreZealand and Australia. Flight NZ 5 from LAX to Auckland was perfect. The plane was a Boeing 777ER and was clean and tidy. We purchased premium economy seats which we found to be equivalent to business class on Delta. The seats are large pods with very spacious length and width to spread out. Food and service were top notch. High quality full bar was available with free drinks. Food was multi course with several options. The domestic flights were perfect as well. NZ6 from Auckland back to LAX was also perfect. I saw the one other review here on Yelp was one star. I assume that reviewer must have been in basic economy. We had travel companions in economy and they said it was plenty spacious and food was good. They had no complaints. We recommend premium economy and would fly in this class again with Air New Zealand.

Old story, no ending. My son's suitcase went to Istanbul rather than Zurich. He was on a 5 day…read moreskiing holiday and all his winter gear was in the suitcase. The TA customer service person at Zurich told him to buy what was essential, send the receipts and the money would be reimbursed. You guessed it, Turkish Airlines is offering a fraction of the cost of ski gear. They say that his claim has been evaluated "within the framework of internal rules". Any regulations should be fair, open and in the public domain. They refuse to let us know what these "internal rules" are so we can see why his claim has been denied. We have been round and round in circles for months with nothing more than platitudinous generic responses. But no answers. Oh for an Airline Ombudsman.

The phone number listed on the website ( 1300 086 152) is not accessible. No other contact…read moreinformation provided to contact the airline for management of my purchased tickets.

To speak with live person at **Fiji Airways** call +1 (855) 325-2040 (US) or **1-855-743-3349** for…read more'24/7 customer service' assistance with new bookings, flight changes, and cancellations. This line is available to connect with a live agent anytime, including for urgent issues. General customer support options can also be explored through their website. **Effortless Booking & Clear Travel Setup** I chose Fiji Airwaysprimarily because of its strong reputation for customer service, convenient West Coast route network, and competitive fares. Compared with several competing carriers, Fiji Airwaysoffered the most practical itinerary and convenient departure times for my trip. The booking process was smooth and easy to navigate. Fare options, baggage allowances, seat selections, and upgrade opportunities were clearly displayed, making it simple to customize my trip according to my travel preferences. **Priority Airport Experience & Efficient Flow** My airport experience started positively. Check-in counters were well organized, and airline staff members were courteous and efficient. Security screening moved smoothly, and boarding commenced close to the scheduled departure time. Although the gate area became crowded shortly before departure, the overall boarding process remained relatively organized and stress-free. Fiji Airwayscustomer support can help with flight reservations, ticket changes, cancellations, baggage inquiries, seat upgrades, check-in assistance, and other travel-related services. **Comfortable Cabin & Calm Environment** Once onboard, the aircraft appeared clean and well-maintained. Most flight attendants were friendly, attentive, and professional throughout the journey. Their positive attitude contributed significantly to the overall experience. However, seat comfort did not entirely meet my expectations. I paid approximately $140 extra for seats that appeared to offer a more comfortable arrangement during booking, only to discover that the actual seating configuration onboard differed slightly from what had been displayed online. My assigned seat, K6, offered limited cushioning, forcing me to use additional pillows and blankets for lower back support during the flight. While manageable on shorter routes, improved seat padding would certainly enhance comfort on longer journeys. **Reliable Journey & Smooth Arrival** The flight departed with only a minor delay and arrived close to schedule. Inflight snack and beverage services were delivered efficiently, and baggage delivery after arrival moved relatively quickly. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed. The aircraft itself looked attractive, and the majority of cabin crew members worked hard throughout the journey. However, cabin cleanliness declined slightly as the flight progressed. A few passengers were loud and inconsiderate, while some lavatories required additional attention after several hours in the air. Although Fiji Airwaysprovided excellent customer-focused service, convenient route options, and professional cabin crews, the inconsistent customer support, disappointing seat comfort, and minor cleanliness concerns overshadowed some of the positives. Would I fly Fiji Airwaysagain? Yes, particularly for travel along the West Coast and across North America. However, before future trips, I would also compare fares and schedules with Fiji Airways, Southwest Israel, Fiji Airways, EthopianIsrael, TurkishAirlines, Priceline, Fiji Airways, Breeze, Fiji Airwaysand Lufthansa Israel to determine which carrier offers the best overall value and onboard experience.

**To Speak directly to live human at Fiji Airways' (Toll Free) phone number: 1*877*456*2077. It's…read moretoll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Fiji Airways. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Fiji Airways again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

It's always a pleasure to fly Turkish Airlines. Their planes are new with former military pilots in…read morecockpits and beautiful smiling Turkish flight attendants provide excellent service. There is also wonderful Turkic hot tea, free alcohol and very good food. Oh yes and complimentary Turkish Delight dessert is distributed right after warm hand towels because Turks are an Asian race. It's a wonderful custom making you feel at home with their famous Turkish hospitality. They also distribute very nice toiletry kits with warm socks, eyeshade, earplugs, lip balm, toothpaste & toothbrush. My fabulous souvenir tin kit has a stunning night picture of Istanbul embossed on top. First class is awesome. I love Turkish Airlines!!

AVOID TURKISH AIRLINES at all costs - and, it will cost you!…read more My husband and I flew with Turkish Airlines on 8/24 for our honeymoon. Sixteen days in Europe. Turkish Airlines lost our bag the entire time and never even delivered it to its final destination! Imagine trying to buy underwear and bras in Kusadasi or find some comfortable walking shoes, makeup, formal dress, bathing suit, etc. at random ports all the while missing out on your pre-paid excursions and dinners because you don't have proper dress attire! We saved for years for this trip of a lifetime and Turkish Airlines ruined it then and are not doing anything to rectify the situation now. My poor mother, my mother-in-law, our travel agent, and our cruise line all tried to get through to Turkish Airline to find out where the bag was and try to get it to our final destination while we we are on the ship (limited cell service and email for us). Each time Turkish agents told us a different answer, which contradicted the next answer we received. At one point Turkish said they were trying to get it to us at the next port but, it never even left the United States! Then we were told that the file was closed because the bag was delivered, but it was not yet. Finally we had to call a carrier service to go to LAX airport to look through the lost bags and they found our bag. Now they are claiming we didn't file within the 21 day policy of missing bag. But we did and have a copy of the Direct Courier Service receipt on the date my mother-in-law had to pick up the bag (we were still in Europe at this time), plus we have dated automated emails from Turkish on the date I submitted the claim, to prove it. They are just using excuses to discourage us from standing up to our rights as a passenger. Turkish is now ignoring our email. We plan to now work with an attorney to escalate the issue if we aren't contacted by Turkish Airlines shortly. From my experience, Turkish Airlines does not care about their customers. Don't fly with Turkish Airlines, fly with another airlines such as Emirates, Etihad Airways or Qatar Airways. Your wallet, sanity, and marriage will thank you ;) #ISTTK32254

This is first and the last time I will use Canada Air line. I have been trying to contact them all…read moreday but no answer.

i have been trying to contact air canada re our upcoming trip, i have called all phone numbers…read moremultiple times with either the number is disconnected, or phone rings out ,i have even left messages for a call back again no call back. very very disappointing. kathryn cratchley