Was passing through the city and went in last night about 30 min prior to them closing. I had been…read morehere before so I quickly checked in and went up. When it was my turn with the bud tender (about 25 min before closing) I quickly and clearly explained I wanted a vape that did not have non cannabis terpenes aka all the artificial flavoring. Both this bud tender and an associate stocking the shelves assisted me with finding one. While they weren't overly familiar with the stock they carried they took the time to look and find me the best option. They brought me 3 to choose from. [The review turns negative here] At this point the bud tender that was helping me told me they closed her register and I needed to go wait for one of the other bud tenders to help me. She gave the 3 vape choices to the other bud tenders. One of those two bud tenders still at a register was open so i went to them. She told me she couldn't help me then called the next person in line. Eventually she said ok and went to charge me for all 3 vapes. I nicely clarified I only wanted one but didn't know what was what as she didn't want to let me see the strain names or anything on the bags. I finally convinced her to let me see the 3 options strain names so I could determine what worked best for me. While this happened her coworker asked her to step aside to help someone else and I again got shoved to the side. Once I was able to see the strain names I made my decision within 30-40 SECONDS and then had to continue waiting because "there wasn't a register open". HORRIBLE CUSTOMER SERVICE DO NOT GO HERE. I 100% did not want to give them my money at this point after being so blatantly disrespected and disregarded and shuffled around and shoved out of the way; but after having been in there so long waiting to be helped there were no other dispos open nearby. At any dispensary I have ever been to all across the country it has NEVER taken more than 2-3 minutes MAX to ask for a vape, see the vape and purchase it. Instead I spent dang near 30 minutes in here because of the employees ineptness. Because I couldn't even properly see what I was buying they sold me a half gram vape instead of a full gram. I literally have nothing nice to say about this experience / place and your money is sent spent elsewhere. If you're buying vapes keep in mind 98% of the ones they carry all have artificial flavoring and terpenes that are NOT cannabis. This is degrading the quality you are buying, can cause adverse effects, and is false advertising

They used to have a good selection at a reasonable price. Not the case anymore. They randomly…read morecancel your orders. The website is now horrendous with no options to do the things you need like for instance upload an ID photo. Customer service is garbage and damn near non-existent. And I'm overall love to satisfied underwhelmed and will not return to them with my business ever again .

Booked an online appointment at 3pm and the provider did not show up. At 315pm the provider…read morecancelled and charged me for the appointment. I left several messages with no response and emailed with no response!!!

They had a great deal to renew my medical card, but I ended up paying to expire my card. Everything…read morewas great until ccc informed me I had to contact my renewing physician. After multiple calls and emails sent I got through and was told it all good. A week later they said they input something wrong. A month after my appt my card is expired and I can't get through to them. Lots of places offer renewal and I would urge you to not go with the best "deal".

A lot of selections to choose from and different varieties, including deals and sales. The store is…read morebig with tables and multiples cashiers to keep it moving. The bud tenders are very friendly and informative and they offer a variety of discounts Sign up on the app also.

Service was friendly, informative, and fast. There was a…read morebetter selection in stock at this store than another location I stopped at. I felt the price for the quality and the value was appropriate. Not sure how long they will be in business, however.

Update: Prices are up, so is ripping people off. This location is not associated with any other…read morewestern front's. The others have been bought out by someone else. So trying to get anyone to help me was not possible. There was a glitch when making a purchase, Western Front says it's Cash app fault. Cash app says it was Western Front's fault. Either way, $46 was gone. I disputed it with cash app and it was denied because I had no proof that I did not receive the product. Western Front refused to give me ANY kind of proof. The person at the counter kept repeating "It will bounce back in a few days" loudly and wouldn't let me speak, per usual. He has done this to me before.

I have been regularly shopping at Western Front for around two years. I am a veteran smoker and…read moreknow my shit. They have the best selection in the area, it's smaller but it's the best. If you care about the quality of your smoke, and want to get ripped, this is the place to go. The quality of their product is always top-tier. I have never had dry bud. It's always dank and fresh. They also have a rotating selection of harder-to-find and award-winning strains for reasonable prices. The staff is knowledgeable, helpful and kind. 420/420

I am so glad that I visited Berkshire Roots dispensary... My only regret is that I waited so long…read moreto do it. This is, by far, one of the best cannabis dispensaries in greater Boston! This is both a medical cannabis and recreational cannabis dispensary. They offer super friendly staff and super low prices, and a wide variety of products. In greater Boston, I was paying $110 for a 1 g vape cartridge. They are selling the same vaporizer cartridges for only $20. THE DEAL: Berkshire roots is one of the best cannabis dispensaries in Massachusetts!

The staff always professional and is a joy to see. I want to give big thanks to the Crew that…read morehelped me this past Sunday 2 /15/26 on the longest weekends. The Spanish lady with dark curly hair was awesome in customer service also the young man who fixed his mistake. Great crew members and thank you for always a wonderful experience.

We came from Scotland for the World Cup but were keen to see the experience of a legal state. Based…read moreon reviews online Kush Groove was the only place we really considered and it did not disappoint. The set up was very professional and a great look at how it can/should be done. Before we were even allowed entry to the store we had to show I.D to prove our age. If you can't do that you wouldn't even know what's inside. Once inside we were very impressed with the products on offer although almost overwhelmed with the possibilities. We had a rough idea what we wanted (far too much but you're not going to a buffet for the salad) and were taken care of by the awesome Rashaun (hope I've spelled that right, thanks dude). It was as easy and straightforward as buying bread and milk, exactly as it should be. The quality was outstanding, very happy with the prices and the service. I should review you twice so that I can give you ten stars.

Ask me if I am tired of going here? Let me ask you, do you ever get tired of high quality products…read morefor the best prices? Let me not even start with how obsessed I am with that little turtle. I do not know whose idea that was but I hope he is getting residuals. This location is so clean and comforting, almost got a starbucks vibe. It's like they dont want you to leave. Display cases well thought out, lounging area, pour up a cappuccino (this is not available, but with this vie it should be). Now lets talk about what really set the vibe, why are they all a friendly team. I put emphasis on team. They are all very knowledgeable, kind and gave me way more information then I expected to learn on my trip there. This was my biggest highlight they have aphrodisiac gummies ... did you just read what I typed? Bonkers, not to mention these cool flip ash trays. I spent more than I wanted to cause its hard not to buy the products. The amount of things they have tailored to woman is crazy. I never find things for women, all my smoke stuff has been a comprimise to what the least manlies thing is, I appreciate a good smoke kit. Shout out to them for being inclusive, and that is legit to everyone. If people around you dont fit your vibe, dont change the vibe change the people. This is that kind of place. Thank you; Jocelyn, Linda, John, and Demaris for making this such a invigorating experience. John, thank you for your kindness and compliments. Your knowledge about the store and products def kept me interested and engaged

Crappy company quick to take your money but no help when needed. They can not help you with…read moreanything other than taking your money. I literally had to tell them to stop calling and emailing me after I asked for a refund. DONT CALL ME ANYMORE! DONT EMAIL ME EITHER!

Used to be good . No more though . When the state drops their fee the canna care docs just added it…read moreto their own fee so they can keep it at 150 when the other places in ct only charge 45 . And they dont do anything . You stilll have to register yourself with the state . Just call the online place 45.00 bucks instead . I figured because that would be easier , but they just tell you to do it yourself and if something goes wrong they will tell YOU TO CALL THE STATE . Then if its still wrong and have not been able to get it because of whatever reason there is no refund and there is no where to go because they do not have any open store front to walk into . Its just not needed anymore and its nothing but a rip off

I'm from out of town and this was one of a few dispensaries that had a sativa tincture. Got there…read moreand the young man behind the counter didn't seem to feel like working. He was blah at best and said they didn't have a tincture I wanted, which clearly showed available on their website. He went for a second only to casually reiterate the fact they didn't have any. One star the reception and the fact that their website said one thing and they didn't have it.

T from the smoke shop was warm, cool, and incredibly welcoming. Hands down the best, most high…read moreclass service I've ever had at any smoke shop in Boston. We need more people like her running these places ....give this girl a raise! I'll be back to Apex every time I'm in Boston. - Godfrey Pinthiere

Rise Chelsea is my absolute favorite dispensary! I live with several disorders that cause severe…read morepain. Therefore I need to sit down and I need help ordering. Everyone has been so patient and nice when helping me by accommodating my disability. Diane J. , a manager at Rise, has made my shopping experience actually enjoyable!! No stress No rushing. Diane shows me warmth and kindness which always makes me smile. She guides me and helps me get awesome deals! I always leave happy!!!

Very rude/unprofessional call rep.today. I wouldn't even go in to shop. I called for help over the…read morephone, the website is inaccurate, it takes way too long to find what you need online. There is no shake or ground option to select yet the guy tells me that they have it in store. Ground and Shake are two different things yet he insist that they are the only location in the worl that considers those two of the same kind which is absolutely ridiculous. Play with your child not me!

I've never been to a cannabis dispensary in Massachusetts, so I decided to check this place out…read more Coming from Florida, this concept is really new to me; it's a like a new era, almost like the end of the alcohol prohibition back in the day. Walking in, I waited in a short line to check in; they scan your ID and buzz you in. The place was cleanand organized. I was greeted by a person giving out free cookies (which were delicious). I was helped out immediately by a sales associate and she showed me the kiosk to look for products to order. The whole process was quick and easy. The place was bustling since it's right on the busy Newbury St. Also a big plus is, this place is owned by BIPOC (black, indigenous, and other people there of color).

Staff was rude and unhelpful, not listening to what I was asking for and sold me the wrong thing,…read morethen wouldn't allow me to return it even though I had not left the store yet. I went there a few years ago and received great service, so it was especially disappointing to have a negative experience this time.