I have been a long time customer of Swan Cleaners home and Office delivery. I can't think of a more…read moreconvenient service. my clothes always come back perfectly on time and keep me looking great. I highly recommend the service to everyone who wants to look their best every day.

I took in a brand new (never worn) shirt, and when it was returned it had a tear in the back. I…read moretook it back to them to complain, they declared that a manufacturer's tag stapled to the inside locker loop was proof that it had been dry-cleaned before and that someone else did it. They refused to do anything about it and lied about the fact that the manufacturer's tag, used to state which store the shirt was to go to, was a dry cleaning tag. They said the name on the tag was half hand-written and half computer-printed (NOT), they also treated me poorly and acted like I was trying to steal from them. I used to go there exclusively, not anymore.

I work within the JPMorgan Chase building and used the services around 1 week ago. Within the same…read moreorder they managed to return one shirt with yellow stains and lose the tie. I politely informed them of the missing tie (only hoping to leave my phone number in case they found it) to which she responded "No, he checks twice to make sure everything is there." Clearly, she felt I was lying about the missing item. I insisted she please take my name and number in case they find the tie but doubt I will ever hear back. The customer behind me stated "wow, she was really nasty to you." She was hands down the most hateful person I've had to deal with in a long time.

Dry Cleaner ruined my clothes. Had several items cleaned. Paid them upon receipt of my clothing,…read morethen upon further inspection found purple splotches all over. Immediately (within 10 minutes) went back to cleaners and showed them the purple splotches. They sent the clothes back out for re-clean. Came back a week later and was told they sent them out for re-clean a second time. Came back a week later and was told the pants had purple splotches on them when I gave them to the cleaners (not true). Asked for the owners phone number; he doesn't ever pick up and doesn't have voice mail or other answering service so I cannot leave a message. Upon research, the owner has other dry cleaning facilities in the city with a BBB rating of F. I now am left paying $50 for my clothes to be ruined.

I am a Santa Claus Portrayal Artist. One of our biggest fears is bringing our Santa Suit to a dry…read morecleaner. If it's not done correctly, the white fur will come out pink. I took 1 of my suites to this cleaners based on a recommendation as a test. upon arrival, I was assured that they will be able to clean my suit without the fur turning pink. About a week later, I returned to pick it up and it was absolutely perfect. In fact, it look like the day i bought it. Additionally, the price was very reasonable, it was half as much as I was quoted by another cleaners who didn't seem to exhibit the same confidence. I will now bring my other suit there as well. I intend to recommend this cleaners to all of my Santa friends in central Ohio. Thank you

LA cleaners is pretty great. They have a very reliable door service to pickup and drop-off you dry…read morecleaning items, makes it super convenient...additionally the price is good too. Dress shirts are roughly $2.50 or so, you cant beat that with a stick! I had them do some sensitive items (things that couldn't be ruined or lost) for our wedding, and they did amazing. They were able to provide expedited service, I cant remember if it was same day, or next day, but it was about 30% more for that...considering the level of comfort I had in them, well worth the extra $$$

Brought in my hot pink blazer jacket to be cleaned. They did a phenomenal job and were able to get…read moreout a couple stains I had in it as well!! Front desk is nice and I will definitely be taking any delicate clothing I need washed here again!

I dropped off my dress in a nice bag and in a hanger which they didn't return but the cleaning was…read moregreat! Very nice person working the desk.

This man doesn't speak English and not polite Because when…read moreI come to pick up my clothes one still not clear so when i start talking about whats happening he shouts at me and saying get out or call the police it's really bad man

Just the best for tailoring! Always quality work, prompt, great value. I am impressed every time I…read moreuse their services.

Excellent dry cleaners. I am professional and they always have me looking my best. The staff is…read moregreat and very courteous. Atty Bill

I was headed out of town and missed a dry cleaner drop off day (due to the 4th of July holiday). I…read morewanted to take the items with me they had cleaned on vacation. I called and the owner personally dropped off my items to ensure I had them before I left for vacation. That kind of customer service is unheard of. Thank you so much for your help and service.

We have been coming here since we moved to galena and the older lady who works here has been…read morenothing but kind. However the last two times ( one just moments ago) I was waited on by the most unprofessional girl. She was nasty and loud and outbid control. I had dropped a sweater off about ten days ago that was hung on a wire hanger and stretched to the point of being completely Mis -shapen at both shoulders. I wasn't upset, just asked for it ti be redone and put on a hanger so the bumps would go away. That was my first experience with her. She pummeled me with accusations like how does she know I didn't put it in the hanger like that, why did I wait a week ( it was a holiday and they were closed and I worked so I could get there in a day or two) why wouldn't I just try wearing it ( it's summer, for one, that wouldn't fix it, for another) did I even request it not to be hung ( of course not, any fine gauge cashmere or nice knit would normally never be hung) and on and in. I said... can you let me speak ? I am not upset, I just want it fixed. She replied there would be no promises made and I could check back after Thursday. Then today at pick up... she was actually nasty. She said I was not being reasonable and nobody cares if sweaters are hung like that, and I asked her why she was so upset about my sweater and me wanting it fixed. She ranted and insulted. I honestly cannot believe the way she spoke to me. The story goes on and on, but she would let me speak and was so unreasonable I just had to leave shaking my head wondering what the heck !?!?!

Visiting this business is an exercise in frustration. The clerk is so inept it actually makes me…read moreanxious. I want to go behind the counter to help her. And of course the loud far right extremist radio program on is also a nice touch (said with sarcasm).

STAY AWAY! They messed up over 120 dollars of dry cleaning that I needed before a trip. Never…read morefinished it when they said. Then I was given a credit since I had to bring my clothes home and wash them myself before my flight. To use my credit, I dropped off clothes to be washed, I've waited almost a week now and the have lost a tuxedo vest! RUN ABD DONT LOOK BACK! Terrible business!

Not possible to give 0 stars, so, all I can say is don't take anything there you care about. The…read moreonly thing they know how to do there is charge for services poorly rendered. Shirts come back more wrinkled than when they were dropped off. Mgr won't reimburse. UGGs come back untouched, but I was charged $59 to have them cleaned. Customer service is terrible.

Updating my previously bad review to five stars. After I posted, someone from Dry Cleaning World…read morereached out to me and was very apologetic. They came and picked up my items and replaced the zippers, and also dropped them back off at my house. My mind is blown by how much they really do care, and my items that I received back are perfect. 1000% I will be back Old review: I don't recommend this place. I have come here for a good while now, and I think the quality is mediocre at best. I have paid for multiple zippers to be replaced, and they charged me for this but didn't do the work, and this was on multiple items.

Brandon is awesome! Great service and clothes always come out nice and clean. Highly recommend!read more

My husband bought a brand new, expensive shirt, went directly to the dry cleaners to Mimi's…read moreCleaners to have it laundered and pressed for a wedding we went to out of state. We left it in the dry-cleaning hanger bag and in a brand-new garment bag to travel by car. My husband took the shirt out at the hotel to wear and it had some weird dark stains on one cuff and the edge of the shirt. It was also covered in black lint which I had to lint roll off. He had no choice but to wear it. I took it back to Mimi's and they argued with me saying he got something on it because he wore it. I argued with the guy for 10 minutes. He went in back and took the stains out and said it was still my husband that must have got something on it. It could not happen there. And what about all the black lint that was all over it front and back?! They did not even offer to launder it and press it again. He just handed it back to me. I won't be going back there ever!

I've been coming to Vinny for years now and will always! Great people and prices and my clothes…read morelook brand new every time