STAY AWAY! They messed up over 120 dollars of dry cleaning that I needed before a trip. Never…read morefinished it when they said. Then I was given a credit since I had to bring my clothes home and wash them myself before my flight. To use my credit, I dropped off clothes to be washed, I've waited almost a week now and the have lost a tuxedo vest! RUN ABD DONT LOOK BACK! Terrible business!

Not possible to give 0 stars, so, all I can say is don't take anything there you care about. The…read moreonly thing they know how to do there is charge for services poorly rendered. Shirts come back more wrinkled than when they were dropped off. Mgr won't reimburse. UGGs come back untouched, but I was charged $59 to have them cleaned. Customer service is terrible.

Updating my previously bad review to five stars. After I posted, someone from Dry Cleaning World…read morereached out to me and was very apologetic. They came and picked up my items and replaced the zippers, and also dropped them back off at my house. My mind is blown by how much they really do care, and my items that I received back are perfect. 1000% I will be back Old review: I don't recommend this place. I have come here for a good while now, and I think the quality is mediocre at best. I have paid for multiple zippers to be replaced, and they charged me for this but didn't do the work, and this was on multiple items.

Brandon is awesome! Great service and clothes always come out nice and clean. Highly recommend!read more

I'm a little frustrated. I dropped off three pants and 2 shirts on Thursday. The attendant that…read morehelped me originally said "Tuesday by 5pm." I asked if there was anyway to pick it up before Tuesday due to a presentation on Monday, and she said "Let me look." After a few seconds she said "I can have it ready by Saturday after 5pm, but it'll cost you 20% more." I said, "That's fine. So Saturday after 5pm?" To which she replied "Yes, Saturday after 5pm, and you'll receive an email with the details." I thanked her and left. Much to my surprise and frustration when I showed up at 4pm today, Saturday, you all were closed. You're not even open till "after 5pm" on Saturdays. I am very frustrated with this whole situation, and doubt I'll use your services again. I will see you Monday at 0800.

I've been using New Albany Cleaners for over 10 years and have never been dissatisfied. I could not…read morerecommend a better Dry Cleaning Solution. Thanks Ryan and Brian :)

They have these new self service kiosks. Though they are neat it completely strips the appeal of…read morethis cleaner and totally changes the vibe. The old school interaction of being able to go in, talk about your garments, hand them off is no more. The small business mom and pop feel has been stripped completely now with the Columbus Dry Cleaning & Laundry Services franchise updating to no contact and current tech. Drop off experience went ok after I figured it out. When I returned the return kiosk froze and I had to get someone in the back to help and manually process the payment. Then go back and wait for the automatic vending of my clothes. Just not a fan but better than not having a dry cleaning option. Pricing was $42.59 after tax for a Jacket and a Suit Jacket. Hoping future experiences will be more seamless and I am sure I'll adjust to change but will miss the personal Ross Cleaners feel.

Production was able to find the missing piece a few days later... Just grateful for that to say the…read moreleast. Happy things worked out in the end. Hoping everyone has a Happy New Year in 2026 :) Lo Siento Tia esta Bien gracias Thank you

Took my wool coat to get dry cleaned after spilling Momo Ghar sauce on it. I was quoted a 1 week…read moreturn around time but it was ready within 5 days. Very happy with the final results as all traces of sauce were gone and my coat looked good as new, no wrinkles. Dry cleaning pricing was very reasonable at $20. I would definitely come back for dry cleaning services. As others have mentioned, they are pricey for clothes alterations. I took my business elsewhere for tailoring due to the higher price (was quoted $33 for a simple hem of a dress whereas other places offer the same service for $15-20). I even had a 20% off coupon from them after getting my coat cleaned, but it was still more expensive than other places without coupons.

Great service but like everything else in this world, the cost to get a dress shirt laundered is…read moreoutrageous. Nice, courteous people. Not their fault that the cost of everything is going up.

I drive halfway across town to bring my dry cleaning here, because in 8 years they've never given…read moreme less than excellent service and experience.

They get it right! Customer service, quality, care! I learned of Rockwood Dry Cleaners a few years…read moreago. I was referred by a dear friend. They never disappoint! This particular visit, I needed some gowns cleaned for a summer program where I serve as co-founder. To put it simply, I was in distress! :-). It was a hot day, and I needed the gowns cleaned and steamed. Thank you for helping to make our participants' day special and for your compassion and generosity! Cleaning the gowns is always strenuous and time consuming for us. Again thank you ROCKWOOD DRY CLEANERS! We highly recommend!

This place has the best prices in Lewis center. Every time I walk in the know my name, and how many…read moreshirts I have. I also has a sweatshirt zipper fixed, and the price was fair and the work was outstanding! This is the way a business should be operated!

This review is in regards to the seamstress only. I took in a pair of pants to have hemmed. I…read morewaited 15 minutes past my appointment time. She pinned my pants and then I turned around a few times to look in the mirror and said that I wanted to check and see if I wanted to go shorter. She got mad and told me to get out. She yelled at me and said she would not do the job for me because I was being difficult and would be unhappy. I tried to explain that I just wanted to decide if I liked the length and she refused to listen and shooed me away with her hands while continuing to raise her voice and tell me to go. I've always been happy with the cleaners and Vinny is always friendly. I wish he had been there to witness this scene. Needless to say, I will not be back.

I had two trench coats (with liners) and a silk blouse cleaned. I felt they were overpriced…read morecompared to other dry cleaners for similar service it was about $104 in total. It took about a week time for pickup. I was not pleased to find that it looked like they had just been pressed instead of cleaned (after I got home). I did love the personal touch of the text messages thanking me for my business. They let me bring the items back to be cleaned and didn't charge.

This is not the Bart's of old (Indianola Ave). No human being in sight. It is some kind of…read moreautomated drop off which I wouldn't trust.