If I could give this property a lower rating, I would. My experience here has been extremely…read moredisappointing due to poor management, lack of communication, and unprofessional treatment from staff.
Communication with management has been consistently unhelpful. Rather than working with residents to resolve concerns, responses have felt dismissive, hostile, and at times threatening. Just days after moving in, we had trouble entering the building digitally and reached out for help. Instead of resolving the issue, management suggested returning our deposit based on the assumption that we were unhappy, when we were simply trying to get support and answers. We later provided videos of us struggling to access the property, but still received no meaningful response. At one point, Lorena suggested that no one else in the building had this issue, yet after reading other reviews, it is clear that similar access concerns have been raised by others as well.
I live on the second floor, and the apartment has floor-to-ceiling windows across the living room, which means people entering the building can see directly into the unit. To create some privacy, we purchased plants for the balcony. While we were moving the plants into the building, I was approached by an individual who was not in uniform, who took photos and stated that management would be in contact. We later came to understand that this individual was part of maintenance and lived across the street, but at the time there was no indication of who he was, which made the interaction feel intimidating and inappropriate.
I then emailed management to ask a straightforward question: whether balcony plants violated any part of the lease and, if so, where that was stated. I received no response. When I followed up by phone, I was told only that a lawyer would be in contact instead of anyone making an effort to talk to me directly and explain the issue.
The first response we received regarding this issue was not from management, but from a law firm. We were issued a Seven (7) Day Notice to Cure claiming that we were in violation of the lease based on management's authority to regulate balconies, even though no specific balcony rule about plant height, visibility, or placement had ever been verbally communicated to us or formally provided in writing beforehand. The notice demanded that we remove the plants or face termination, and claimed that the plants created a traffic hazard and constituted an exterior alteration to the building.
Only after this legal notice was issued did management send out a general "community reminder" email stating--for the first time--that plants and décor cannot extend beyond the balcony railing. This had not been clearly communicated beforehand, despite our direct attempts to ask and comply. Similar plants that go above the railing appear to be present on other balconies, and it was only after this situation arose that a community-wide notice was sent.
At no point prior to this escalation did anyone from management provide a clear explanation, cite a specific rule, or attempt to resolve the issue directly. That has been the pattern here: no real communication, no willingness to help, and no attempt to resolve concerns reasonably. Everything becomes an escalation instead of a conversation.
Overall, this has been one of the most frustrating rental experiences I've had. Based on my experience so far, I would not recommend this property.
PS-- I am also African American. Noting since this experience is similar to another review left here about being treated differently.
