called back within an hour of using the service to report a mistake on the tax filing. I was told that an amendment would be needed and it would take a few days to complete.
"A few days" turned into 3 weeks and 5 follow up calls. Every time I requested a call back, they would assure me they would but never do so. Everything was waiting on a system update with no further explanation.
Every call seemed like a rush to get me off the phone, giving a quick response, an insincere apology and unwillingness to hear anything I had to say on the matter.
This is not a place to go to if quality customer service is expected, especially for its price read more