My experience with the manager, Erin, has been consistently unprofessional and has negatively…read moreaffected the businesses that share the building with Jackson Hewitt. The first interaction occurred when I had an appointment with a neighboring business. The door was closed and specific instructions had been provided regarding when to enter. Erin ignored those instructions, entered anyway, and responded with a stream of profanity when the situation was addressed. At the time, I was nursing my child. She then left the door open to the front entrance, leaving me visible to anyone passing by. After that incident, I left a review and was directed to a company hotline rather than seeing any meaningful accountability or improvement. Unfortunately, the behavior has only continued to deteriorate. The businesses in this building work hard to maintain a calm, professional, and fragrance-free environment for clients. Erin was repeatedly and politely asked over several months to stop using strong air fresheners and wax melts that affected neighboring businesses and their clients. Rather than improving the situation, tensions have escalated. Most concerning is the apparent lack of regard for security and professionalism. I have personally observed Erin's boyfriend, who is not an employee, being given access to the office, including times when the office was closed. He has had access to the workspace, keys, and company computers. I have also witnessed him shouting obscenities at other professionals in the building. For a business that handles highly sensitive personal and financial information, this raises serious concerns. Tax preparation companies routinely possess Social Security numbers, income records, banking information, and other confidential documents. Seeing a non-employee with access to the office and equipment would make me uncomfortable as a client. If I were a customer of this location, I would strongly consider requesting confirmation of who has access to my records and monitoring my credit reports and accounts for any irregularities. While I have no direct knowledge that any client information has been misused, the lack of professional boundaries and apparent disregard for security practices would be enough to make me take precautions. The ongoing issues appear to stem from management and have created unnecessary conflict for neighboring businesses. Professionalism, respect for others, and basic courtesy should be expected from anyone representing a company. Based on my experience, those standards have not been met at this location.

Be prepared to double check their work , they did my taxes wrong almost cost me thousands had I not…read moredouble checked everything and caught the error. Use with caution.

Alexander was a total pleasure to work with. He was really informative, it helped me understand…read moreeverything I needed to know in order to properly file my taxes this year. My wife and I will definitely continue using him in the future as well.

From the owner: Get the most out of your tax return with attention to detail and a more personal experience at a…read morelower cost.

I highly recommend Western Tax and Business Services. Kathi has done our taxes for over 15 years…read more We have always had excellent service and gotten good direction on any tax questions we've asked her. We have always been happy with Western Business and trust their tax advice.

We love coming here everyone is so nice and helpful ! We have had Sandi the past three years do our…read moretaxes will continue to go here. She's awesome!

The cubicle partitions and total lack of privacy is just straight up disrespectful.Taxes are…read morepersonal business and no one should have to whisper to get privacy.People know the partitions are to do taxes en mass to maximize your profit.Act like you have respect for the people who keep you in busienss.Get offices with doors that close or move to a different building.

I had a great experience preparing my taxes with Robert M last season. He's very knowledgeable, he…read moresaved me money and had me out the door in no time. Will be coming here from now on

Fast, accurate, affordable tax filing, year after year. I've never gotten better results or been…read moremore confident in any tax accountant I've used. Highly recommend.

They are slow and make mistakes. Then you have to pay for their mistakes. They handled our…read moreassociation's bookeeping and screwed it up.

When my aunt died I took her taxes to them in Bozeman to be completed. She hadn't filed for a…read morecouple years and there was a large stack of paperwork. Shortly afterwards without any notification they closed the Bozeman office. I finally got ahold of someone and was told everything was sent to Kalispell. After almost a year of leaving messages and never getting called back I talked to another accountant who's firm went after them for all the paperwork. They sent a few papers not even a fraction of what I had taken to them and said that's all they have. I strongly recommend you take your business elsewhere and avoid this business!