No response to Yelp requests or calls. I'd expect at least an email or call back after reaching out…read morein multiple ways.

Bottom line: I'm delighted to give Liebert Associates my very highest recommendation without any…read morereservations whatsoever. And, that's coming from a do-it-yourselfer like me who has a life long history of finding it all too easy to utterly despise accountants and account executives. A little less briefly, it gives me great pleasure to most enthusiastically recommend Liebert Associates for tax & accounting services for a variety of sound reasons. I started working with Mr. Liebert five years ago, when I took a new job in Manhattan while maintaining a family in Philadelphia. Both my wife and I also run small consulting businesses, so after 15 happy years of doing-it-myself with TurboTax, we needed help. Complexity increased when both my wife and I lost our parents and inherited a variety of assets in different states. Things went from bad-to-worse-to-seemingly impossible when my wife took possession of family trusts that were bewildering for a person like me to understand. (I'm a nuclear medicine physician.) I've been a full professor in two Ivy League universities. By those standards, Brian Liebert is extremely smart--4 or 5 sigma. So is his partner, Sally Trauco. They have enormous funds of knowledge about taxes. Their ability to manipulate information quickly to create innovative solutions, and get the job done, is even more impressive. They are consistently responsive (wow!) with quick turn around times. And, they've stood by us. Brian has settled several IRS inquiries within a few days with on-target communications that strike remarkable balances between conciseness, decisiveness, and collegiality with the IRS professionals. Perhaps as importantly, Brian and Sally are warm, kind, and easily approachable. Their social IQ's are conspicuously extraordinary, and it shows whenever they need to correct something I've done that's stupid (which is not all that infrequently). They have genuinely mature senses of humor. I've always been amazed at how well Brian seems to remember me and my wife. Sally also has a memory like an elephant, and a charming talent for communicating a lot of happy thoughts in a brief passage (unlike me). It's remarkable that an on-line service can show a personal interest in their clients. After 5 great years, we're confident you're going to greatly enjoy working with them. P. David Mozley, MD

I had two years of tax returns to file. I met with Serge at 10:00 a.m. and he had everything…read morecompleted by noon. The whole time he was preparing the returns he patiently answered any questions I had, as well as providing valuable insight into the process of preparing a tax return. I was not happy about the end result, no money returned from Uncle Sam, but I left feeling confident that the returns were prepared correctly. I would recommend Jackson Hewett, and Serge in particular, to anyone needing tax preparation services in Natick.

Avoid. I took my multi-state return here after a positive experience in Danbury, CT. They pulled my…read morestate tax withholdings from my employer's ADP system rather than my W-2 for BOTH STATES, and never checked to make sure this number was correct. I found out when I got a ~$10,000 bill from the state of Massachusetts. I checked JH's data pulls vs the W-2s, and in two minutes discovered their mistake. They never admitted their error nor provide a refund, and calls from corporate have gone unanswered. I am done with Jackson Hewitt.

3rd Edit: Wow I never expected this much attention on someone who's not a client. You really spent…read more12 edits and spanning 4 days just to say I will never be a client. Don't worry I already said in my first edit that I will never have the pleasure of knowing your service. This should issue should have been closed a long time ago ending with my original review of your intake service call, but glad to know you're spending so much of your precious time disputing my yelp review. -------------------------------------------------------------------------------------------- 2nd Edit: I don't recall ever asking for a free 1 hour consultation. I simply asked if you guys could help me to which again a simple no would have sufficed because no matter how simple it was there would be no time, right? If there was no intention of taking on my case there wouldn't be need for you to clarify that you had a $350/hr fee and that you can't put other businesses on hold for me. Again there was no misunderstanding here, it was blatant disrespect in the crudest fashion. I'd understand if I caught you on a bad day, I'm a person too, but to keep justifying your tone and behavior is frankly insulting. I did reach out via chat first and received an immediate unavailable which prompted me that it might have been an answering bot and wanted to see if that was the case -------------------------------------------------------------------------------------------- Edit: I called in for an inquiry, if you are busy or I inquired too late you can simply say no sorry we are unable to take your case, which is perfectly acceptable. I did not appreciate the condescending tone of telling me if I had came to you guys earlier, completely unnecessary. Finally you do not have to appreciate my review but your business is viewed as a whole from start to finish and that includes the inquiry process. You might be the best at what you do but because of this experience I will never have the pleasure of knowing that service. Hope this helps. -------------------------------------------------------------------------------------------- Called in and had a pretty terrible time with the person on the phone. I was asking if they are able to help me with an individual tax filing, and was replied with "we are at capacity". Perfectly reasonable explanation so I said "oh okay so you guys are busy", to which the person on the phone said "well we'd need need to file an extension and the fees that are associated with that would have to be calculated afterwards..." I was confused why I'd need an extension since it's 2 weeks till the deadline still and got hit with "well we have 500 clients we're trying to get out the door and if you had came to us earlier..." how many people that their firm is trying to get out the door seems irrelevant to my inquiry. They also said "well we charge $350 an hour and I can't put my other clients on hold for an hour just for your case" So basically I'm not paying them enough to have the dedicate even 1 hour, and doesn't matter how much it is an hour if I agree to it then I should also get the same level of service as everyone else. But again if you don't have time that's totally understandable I told them that a simple "we don't have time" would have been an adequate response, and it still would have been perfectly reasonable but instead of just telling me a straight answer they kept trying to justify why they can't help me with my filing and how busy they are, and how many clients they have. All seems pretty irrelevant to what I was originally calling for, ultimately I got a "Well I'm just gonna say we don't have time and leave it at that.-------------------------------------------------------------------------------------------

I've worked with Water Street Associates the last few years and I can't recommend them enough. As a…read moresmall business owner taxes were starting to get too tedious for me to do on my own and I have been happy with having them take care of taxes for me. Michael and Didi were quick to clearly and politely respond to any questions I had regarding the tax process. If you are looking to have your taxes done correctly, in a timely manner, and reduce the stress of handling taxes on your own you should seek them out.

Terrible lazy service. I was told I overpaid and got a check in the mail- fine. Then, I got a…read moreletter saying my insurance was cancelled due to non-payment. When I called up Keefe my agent was non-communicative and tried to rush me off the phone. What do I even have an insurance agent for? Because Karen (literally her name) couldn be bothered to do her job, Arbella refuses to re-issue my homeowner policy and I have to go through the rigamarole of finding a whole new insurance company to cover my house with a new inspection.

Keene Insurance has been my P&C company for over 20 years, providing me with excellent service and…read moreproducts.However, it was most recently that I learned the true value of a top notch company and agent. A few months ago I had a fender bender by backing into a parked car. I have an excellent driving record but because I hit the car, I faced the prospect of a fairly high surchange for an extended period of time.But Bob Keras the firms president who handled the claim told me something I forgot. At the time he wrote the policy ,he noticed I qualified for so he added an Accident Forgiveness Rider and I would not have this surcharge.This is what makes Keene Insurance a special place to do business and why I trash those solicitations from large national companies. Its hard to beat a local insurer who customizes plans to their specific clients needs.Tom Cataldo

The agent seems professional, but once I got the quote, the front desk insisted me giving out my…read moreSSN OH THE PHONE, which is not a secured. I offered to give it via email but they just told me to find someone else and hung up the phone. This is rude and unprofessional, potentially racially driven given other similar experience are reported from minority groups. Stay away from this firm.

I had been trying to get help for a tax snafu involving my parents, Spain, the IRS, a grifter and a…read moremisplaced shed of documents. The details are weird but unimportant. I had called 11 other tax services and not one of them even bothered to call me back. Padgett returned my call immediately and took the time to explain everything to me before we even talked about a contract. Both Bunny and John were responsive, patient and helpful and assured me that this was NBD, they had it under control. I appreciate the time and effort they took to establish trust. When I finally got through to other tax preparers, they wanted 5x the $ and didn't seem to actually understand the situation. I'm sticking to Padgett.

Although there wasn't an official business relationship established, the owner of small business…read moreaccounting services deserves a 5 star review. I called looking for an accountant to help with business tax returns and even though she couldn't take us on she took the time to answer all my questions and educate me significantly. This woman knows her stuff thats for sure!!

Lorry provides stand out service when it comes to small business and tax advice. She takes the…read moretime to be methodical and explain nuances, to make sure that you understand your current tax situation, and potential future outcomes. Lorry's been providing small business accounting services for a very long time, and her experience shows. What may take less trained individuals a long time to sort out, Lorry has likely seen it all before, and can navigate your tax or accounting snags, regardless of complexity, in short order. The best part is that Lorry provides the personal touch -- she's not just an adviser or tax preparer. She becomes a trusted figure, and, I daresay, a friend! I always enjoy the time we get to sit down and chat -- not just on financial matters, but also what's been going on in our lives. What Lorry offers is not only exceptional knowledge with a high degree of professionalism, but also a long standing personal relationship. She's the partner my family and our small business needed, and I can't understate my endorsement.

This is my second year going to this company. Joe is very knowledgeable about the tax laws and…read morehelpful to answer all my questions. The prices are reasonable and they get the job done in a timely manner.

McMullen Tax provides quick and easy service. They are very accommodating, responsive and helpful.read more

No one wants to have to call or visit an insurance company. Generally it's hard to understand what…read morethey're talking about, and you're probably not there for a fun reason. I have been insured through A Affordable for about 5 years now. Recently I had a policy cancelled due to nonpayment. I'm not a slacker, I just have a crazy schedule and I missed it. Anyway after dealing with the first part and discovering I needed to sign up with a different insurance company (remember, A Affordable is an AGENCY), I received a call from an employee named Rich M. He actually reached out to me via email, too, so I had the number right in front of me. First thing off the bat was that his hours were great for working people. Not sure if all the agents do this but he was scheduled until 8. So great for me! I called him back on the direct line he had provided and he picked up right away. No phone tree or operators. I had a lot of questions still about why my original policy was canceled. He took the time to look into what had happened, even though I was calling him for a completely different task far down the line. He explained everything to me in a way I could understand before he moved on to signing me up for a new policy. He went ahead, put me on hold and got quotes from the companies A Affordable works with. He came back with the lowest quote, which had nearly doubled from my last policy. Obviously, I was pissed. But, this was not Rich's fault, or A Affordable's fault, or the insurance company's fault. I was the one who had messed up, and now because of the lapse in insurance, my rate was much higher. Rich explained all of that to me. He empathized with me, saying that the same thing had happened to him, and agreed that it sucked. He went through all the processes and explained what to bring to the DMV and what to do afterward. He emailed me electronic forms right then, so I could electronically sign them and send them back immediately. No waiting, no visits to the office. Tomorrow I will go to the DMV and it will be all set. So, even though what happened was shitty, Rich helped me out, didn't make me feel like he was judging me for missing a payment and not realizing for so long, and oddly made me feel better. It was all so convenient. Posting a review is the least I could do for a compassionate guy who made me feel a bit better on a bad day. Thanks Rich!

I had called about reinstating a policy had spoke with Kaitlyn who was quick to say i was eligible…read morefor a paid in full discount and super corgile when she was getting the sale foward. 3 Weeks letter i get a bill and commerece telling me my agent knows full well I was not qualified for a discount and get a bill in the mail. kaitlyn then gets super snippy saying you signed there is nothing we can do for you. But you also said rhere was a paid In full discount unethical and unproffessional and irresponsible. Cant wait for my year to be done so I do not half to Them again.