3rd Edit: Wow I never expected this much attention on someone who's not a client. You really spent 12 edits and spanning 4 days just to say I will never be a client. Don't worry I already said in my first edit that I will never have the pleasure of knowing your service. This should issue should have been closed a long time ago ending with my original review of your intake service call, but glad to know you're spending so much of your precious time disputing my yelp review. -------------------------------------------------------------------------------------------- 2nd Edit: I don't recall ever asking for a free 1 hour consultation. I simply asked if you guys could help me to which again a simple no would have sufficed because no matter how simple it was there would be no time, right? If there was no intention of taking on my case there wouldn't be need for you to clarify that you had a $350/hr fee and that you can't put other businesses on hold for me. Again there was no misunderstanding here, it was blatant disrespect in the crudest fashion. I'd understand if I caught you on a bad day, I'm a person too, but to keep justifying your tone and behavior is frankly insulting. I did reach out via chat first and received an immediate unavailable which prompted me that it might have been an answering bot and wanted to see if that was the case -------------------------------------------------------------------------------------------- Edit: I called in for an inquiry, if you are busy or I inquired too late you can simply say no sorry we are unable to take your case, which is perfectly acceptable. I did not appreciate the condescending tone of telling me if I had came to you guys earlier, completely unnecessary. Finally you do not have to appreciate my review but your business is viewed as a whole from start to finish and that includes the inquiry process. You might be the best at what you do but because of this experience I will never have the pleasure of knowing that service. Hope this helps. -------------------------------------------------------------------------------------------- Called in and had a pretty terrible time with the person on the phone. I was asking if they are able to help me with an individual tax filing, and was replied with "we are at capacity". Perfectly reasonable explanation so I said "oh okay so you guys are busy", to which the person on the phone said "well we'd need need to file an extension and the fees that are associated with that would have to be calculated afterwards..." I was confused why I'd need an extension since it's 2 weeks till the deadline still and got hit with "well we have 500 clients we're trying to get out the door and if you had came to us earlier..." how many people that their firm is trying to get out the door seems irrelevant to my inquiry. They also said "well we charge $350 an hour and I can't put my other clients on hold for an hour just for your case" So basically I'm not paying them enough to have the dedicate even 1 hour, and doesn't matter how much it is an hour if I agree to it then I should also get the same level of service as everyone else. But again if you don't have time that's totally understandable I told them that a simple "we don't have time" would have been an adequate response, and it still would have been perfectly reasonable but instead of just telling me a straight answer they kept trying to justify why they can't help me with my filing and how busy they are, and how many clients they have. All seems pretty irrelevant to what I was originally calling for, ultimately I got a "Well I'm just gonna say we don't have time and leave it at that.------------------------------------------------------------------------------------------- read more

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I've worked with Water Street Associates the last few years and I can't recommend them enough. As a small business owner taxes were starting to get too tedious for me to do on my own and I have been happy with having them take care of taxes for me. Michael and Didi were quick to clearly and politely respond to any questions I had regarding the tax process. If you are looking to have your taxes done correctly, in a timely manner, and reduce the stress of handling taxes on your own you should seek them out. read more

Michael, Tricia, and Didi were super helpful to work with. I came with a pretty complicated tax situation and questions, and they worked through everything with me. They also offered a line of advice regarding a property I own, which saved me thousands in taxes. Really friendly people to work with and I definitely hope to work with them again in the future! read more

This past April was the first time I've used a tax preparation service and my experience with Water Street Associates was fantastic. While TurboTax or other online preparation sites are generally adequate, they operate in a black box. The benefit of having someone to speak to on the other side is both comforting and informative. I was easily able to meet with Michael for a quick introduction and within a matter of days, I saw a first draft of my tax returns. The follow up to my questions was extremely quick (usually within hours) with responses that were clear and thoughtful. I have complete confidence in the folks at Water Street and couldn't be happier with the results. read more

Michael Kaplanidis and his team are absolutely fantastic at what they do! I was impressed with their responsiveness and professionalism - they assisted me with putting together and submitting documentation for the IRS for a more complicated real estate transaction. We were on a deadline and had less than 24 hrs. to finalize and send out the required paperwork, so I was impressed with how quickly and thoroughly they worked. Given the short notice (I contacted them on the day of the closing), I couldn't be more grateful for their guidance and efforts. I wholeheartedly recommend their services - they are knowledgeable, they have their clients' best interests at heart and they will most certainly follow through on their commitments. Thank you, Michael & Tricia! read more

We used Water Street Associates for 2 years in a row now. Wonderful people, wonderful service, professional and punctual. Thank you so much Michael and team! read more

Michael and his staff have been great to work with on taxes.Literally and figuratively they have been life savers.I have used them over 10 years.Plus Michael and Tricia are nice people and pleasant to work with. read more

Water Street has been my corporate and personal tax advisors for several years. They are absolutely fantastic. Owning two separate business my tax returns can be quite complicated. The Water Street team is: 1. Very proficient and detail oriented 2. Proactive in identifying practical tax minimization strategies 3. Highly responsive and accessible throughout the year. 4. Collaborative. Works well with my wealth management firm. 5. Timely. Gets things done. 6. Nice to work with. While life would be easier and I would be wealthier if I didn't have to pay taxes, at least Water Street makes it incredibly easy. read more

Having moved to the US from another country, I was looking for an accountant who could help me navigate through the reporting of foreign income in addition to the US'. And, ideally without costing a fortune. Glad to say Water Street, Michael the owner especially, ticked all the boxes! In addition, he is very responsive as someone already alluded to and very pleasant to deal with. So, if your tax situation is more than just the W2 and 1099's, I would highly recommend giving Water Street and Michael a try. read more

Great services and excellent communication! It was stressing to come from a different country and having to deal with taxes but Water street associates made it smooth and easy (they practically did everything!). They even reminded me ahead of time to get my paperwork ready so that there wouldn't be a last-minute rush to meet the deadline :). I highly recommend them and will continue to use their services. Thank you! read more

My wife and I have been utilizing the services of Water Street Associates for five or six years. We have been very happy with their work, specifically their preparation of our annual tax returns, both state (Massachusetts) and federal. Our financial affairs are certainly not extensive. However, we inherited a small condo in France for which we pay property taxes to the French State. We also have a few hundred thousand euros in a French bank: checking account, mutual funds, and individual stocks. This French financial connection, though not very large, still renders our US tax requirements complex in an ever evolving international fiscal landscape. The amounts payable annually to the IRS are not simple to evaluate. In recent years the US has been vigilant in monitoring foreign financial holdings by American citizens and require an annual submission with details of such holdings. However, Water Street Associates have been excellent in dealing with the tax intricacies involved in holding foreign assets, in our case French property and accounts. Water Street has prepared expertly this submission on our behalf. In short, we have been very pleased with the services of Water Street and we recommend this company unreservedly and particularly so for those with non US financial commitments. A final note: it is a pleasure to work with Michael, Tricia, Didi and the whole team. Interaction with Water Street Associates is always friendly and personable, as well as expertly professional. read more