I have the best agent ever. Josh goes above and beyond to assist and answer my questions. I would…read morerecommend him to an individual or business. He is honest and real. He will do his best to serve his customer to the best of his ability. I hope I will get a discount for this awesome review.

Great customer service from this family business. Karen and Stephen go above and beyond to help…read moretheir customers. They will help you find the right insurance for the right price.

They got great service. they help English and Spanish speaking people. best place in Concord.read more

Great services. I highly recommend it. They find the way to help people out. I have all my…read more services with them.

Howard has been my parents agent for over 20 years. My dad who is not with us anymore enjoyed…read morewalking in to his office to get questions answered. My dad enjoyed the one and one contact with Howard and his associates. Thank you Howard for hiring wonderful people. I just doubt with Deneen and she is a cut above.

I have dealt with Howard and his team many times throughout the years. They are highly…read moreknowledgeable and helpful. I have been very satisfied with their service!

The agents here are extremely helpful and polite! It's nice to see a local business with great…read morecustomer service. Prices are very reasonable as well

Simply put the number that was posted for this company is not the company phone number it is some…read morerandom individual, who sounded like I had woke up at 11 o'clock in the morning

James at A&J Tax Pros was super helpful with my taxes this year. I had procrastinated on my last…read morecouple years as I thought I would owe. He was able to help me avoid paying and get a refund for both years. He is so knowledgeable and his service was unbelievable. It was soooo convenient him coming out to my home and efileing my taxes from my dining room table. He emailed me a copy of my return as soon as we were done. As a busy mom and wife with obligations, it was so nice not to have to worry about going outside of my home and having to get childcare. When my kids started fussing, he pulled out coloring books for them so my husband and I could focus on our appointment. You can tell he has done this a time or two. I am so glad I am finally caught up and he definitely has my business this upcoming year.

I've had great customer service from superior insurance. I really like being able to call and speak…read moreto someone that I have met before. Fast rate quotes and no hassle signing up for different policies. They can do it all Auto, home, renters insurance, event insurance. All your insurance needs

Friendly and good customer service. They try their best to get you excellent quote and stand by…read moretheir words. No ripping off.

Last year was the first time we chose to work with a professional to prepare our taxes, and we…read moredecided to trust Mark with the process. From the very beginning, he was extremely polite, professional, and thorough. He took the time to clearly explain everything we needed to provide and made sure we understood each step of the process, which made what can often be a stressful experience feel very straightforward and manageable. Because of the excellent service we received, returning to Mark this year was an easy decision. Once again, he and his team have been incredibly helpful, responsive, and attentive to detail. They consistently demonstrate professionalism and genuine care for their clients. We truly appreciate the support Mark and his team have provided over the past two tax seasons for us and our family, and we look forward to continuing to work with them in the future.

The most unprofessional business I have ever dealt with. Dropped tax paperwork off on Feb 22, 2022…read more On 3/29 I sent him an email inquiring about my taxes and he acknowledged "I've had it awhile" and stated that it was on his weekend list and he would get back with me. On 4/4 I reached back out to see if he had any questions and I never received a response. On 4/8 I reached back out and he responded with " I will put my hands on the return today and let you know what I need." Once again, I didn't hear anything so on 4/11 I sent the following email: Hello Mr. Dalton, I apologize for bothering you; however, you haven't followed through with your last 2 emails. On 3/29 you stated you would work on our taxes over the weekend and get back with me. Then on 4/8 you stated you were going to put your hands on it that day and get back with me. I empathize with how busy you are especially this time of year, but perhaps you shouldn't take on so many clients if you are unable to follow through on your word. My family will be heading out of town on Friday and will not return until 4/23. We absolutely do not want to file an extension on our taxes. We would greatly appreciate your attention to our taxes so that they may be mailed to the IRS before we leave Friday, 4/15. Sincerely, Rebekah Brooks And his response: Good morning. You are correct. Unfortunately, it is very difficult to plan for staff shortages and other things that happen during the tax year. NO ONE works harder than we do. Folks that don't work in this business don't understand the rigors of tax season, as you have no reason to. As far as your advice to "not take so many clients", that is one way I keep costs down. I did not anticipate being 2 accountants down this year. Your partnership has been extended. And I have reviewed it since we spoke. It was done in a manner different than I like to do things, as we talked about during our meeting. Many firms take the information that you provide, right or wrong, and put it on a tax return. I don't operate that way. I believe that I am paid to look at things from an accountants standpoint. This does slow down the process some, but my clients pay me to get things right, and I respect that trust. I have to make decisions, during the course of tax season, to spend a lot of time on one return or to use that time preparing other returns. Unfortunately, I don't have the time or manpower to focus on fixing and preparing a corporate or partnership return during this busy time. Your personal return is complete to the point of adding the info from the partnership I have also learned during my career that once a client is unhappy, there is little chance of correcting that. I will be more than happy to file an extension for your personal return today and you can pick up your documents and find someone that suits your need better. If you want me to file the extension, please respond accordingly to this email. I have put all the documents that you dropped off at our front desk. My sincere apologies for the inconveniences I have caused. In HIS name, J. Mark Dalton One would think that he could have let us know 6 weeks ago that he was not going to be able to prepare our taxes instead of one week before filing is due. So take it for what it's worth, but I would recommend finding someone else to save yourself a huge headache.