Ruth prepared my taxes. Everybody in the office was very professional. I will be going back, they really take their time and work with you. I will never go back to Jackson hewett! They were a big rip off in Pinole, California, thank you liberty taxes see you next year. read more

I came here expecting good service which it was but I feel like J needs more professional training. He did what was suppose to be done but he wasn't clear on instructions nor following through with my timely-requests. For example, we filed my docs in-office and I mentioned how I wanted my copies emailed in substitute to receiving hard copy. He didn't send them. I called the next day and asked for it - didn't send them still. Says he will once he wasn't so busy. Okay, cool. A few weeks later, I receive a letter from State to verify my identity. So I call J and explain to him the letter- he explains what to do. However, I know for a fact that Tax companies sends the confirmation to the state since the Tax company filed the docs. He seemed so rude "I'm so busy" "You Do It" Wow. Ok. No problem. I then reminded him he's never sent my copies through email. And he catches another attitude then switches to trying to be nice .... Finally received my email copies. Liberty tax cool if u don't mind the rude attitude AFTER they've filed your taxes. I won't be returning. read more

J charged me $500 for no more than 3 tax documents. I had been coming here for a few years and the amount I was being charged each year was creeping up by $75-$100 each year until J finally charged me $500 and blamed it on one of his associates. I was frustrated, but he agreed to do my 2024 taxes for free. When I came in, I had to fill out a face sheet that included my address. J filed my tax return with the wrong address, not even paying attention to the mandatory face sheet he requires. Then he dragged his feet with my taxes, which I assume is because it was done for free. When I finally made an appointment to come in and sign my documents I had to wait over and hour and a half to be seen. Long wait times with an appointment are common here, as J tries to do everything on his own so that he can gain the maximum income from his work while his barks orders at qualified assistants that he uses for nothing more than grunt work and language translations, which may be why he has new assistants each year. During my appointment he was eating a plate of food and taking his time and still helping others while I was sitting there, now 2 hours after my appointment time. After all of that trouble I signed off on my taxes and J called to advise that they were rejected due to someone claiming my son. I asked him what could be done about it and he suggested that I reach out to my child's father and ask for money. He was very hesitant to help me as it would require more free work from him and he hinted at pay and tips. I declared that I wanted to go the appropriate route vs asking my child's father for money and J told me to bring documents showing the custody of my child and the documents such as medical records and payments so that he could make copies and fax it to the IRS as a dispute. He also told me that during the appointment he would call the IRS so that they could put a PIN on my child's social so that this does not happen gain. With another appointment and after waiting 45 minutes after my appointment time, I provided the documents and he made copies of what he said needed. He called the IRS and they put him in a queue and he said that I could go home and he would 3 way call me when it was our turn in the queue. When I got home he asked me to provide a letter which I could have done prior to the appointment had he told me, but per his request I email. I called everyday for 3 days and J had an excuse each day for why he did not and would not connect me with the IRS via a phone call regarding the tax issues although he discourages clients from calling on their own, claiming that he has a direct line to them and going through him is faster. A few days later, he told me that he was unable to fax the documents and that the IRS said that he could mail them and that I needed to come pick up the documents. I picked up the documents and when I got home and looked them over before mailing them out, I noticed that not only was my address reflecting somewhere I had not lived for years, but the custody documents were not present.What was present was random pages of my court order that specified nothing more than legal jargon without even mentioning my child's name. J had made random copies of things without even looking through them. When I called to ask whether I should use my mailing or physical address as provided on he became impatient and yelled at me telling me to just pick an address and then hung up. this was not the first conversation we had where he had yelled at me and hung up on me. I emailed him expressing that I hope that I am cared for as would be a paying client versus being treated with negligence, carelessness, and unprofessional ism, and impatience. He never responded and I ended up having to do my dispute on my own through the federal tax building and associates who were informative, patient and helpful, although the process was not without struggle and I ended up getting lucky a few times along the way. I would never go back to not only J but liberty tax and all of the family and friends that I referred have heard of this situation as well and will not be returning. Also the $50 for referring a friend of family member, is not something that liberty tax really pays. I had to call J several times just to get $50 for a referral although I referred many people at first. read more

Jay is the best tax guy in town! If you want your taxes done right go to Jay! He gets the job done right and fast! Won't you to anyone else! Thanks again Jay! You're the best! read more

Jay has been helping me with my taxes for the last few years. His knowledge and experience paired with his courtesy and respect is unmatched. I'm a customer for life!! Thanks Liberty. read more

Been coming here to get my taxes done for several years. Each visit is quick and fast. Jay is the best, and most proficient in what he does -- taxes! Thank you again. See you next year :) read more

My husband and I had high hopes for this place. After reading several reviews, we were confident in the services that this establishment offers. However, we will never be getting our taxes done here again. Thecharged is a ridiculous amount (over $400) for filing, plus we SPECIFICALLY requested that our refund be returned via direct deposit, but J DURHAM of tax litigation, mailed our taxes and said we would be receiving a check in the mail. We don't want anyone else to experience this headache, do not choose this location for your taxes!!! read more

I got my taxes done here today. The manager Jay was very professional and got the job done. I really appreciate the time they took to make sure everything was accurate. They truly exceeded my expectations and they made sure that I got a the maximum amount back. I will definitely return next year! read more

I've been getting my taxes done at this Liberty Tax location for the past 4 years. I am always pleased with the service I receive. Thank you to Jay! read more

We have been getting our taxes done here for the last 4 years. Always accurate and fast! The whole staff is very helpful and friendly. I would highly recommend! read more

The people at this branch of Liberty Tax Service (specifically, Lori and Pradeep) were very helpful and saved me lots of money on taxes. At first, I was using a different service, Turbo Tax online, answering their automated questions as best as I could, but I thought that the final tax estimate seemed too high, so I came to Liberty Tax Service and they cut it down by half. Lori also kept her word about how much I would pay them, even though it ended up taking them more time and effort than expected to calculate my taxes. Effectively, they gave me a very big discount and kept me a very happy customer. Thanks, Lori and Pradeep. I hope this review brings you more customers! read more

Love love this place they helped me with 2017 and this year 2018. Being a lyft driver I didn't think I'll get anything back. Thought I would own. But thanks to J. Durham, i was able to receive a refund. I'll be back even year E.D. read more

Love this place!! Outstanding service!! It's a clean, fast, and professional place, very nice!

I had a really good experience here. I came after work on a Friday and the gentleman stayed open late so we could file. Pradeep was very helpful and courteous. They do offer a $50 cash voucher you take to money mart a block away for doing your taxes there. I usually do them on my own but since I have a dependent this year thought I'd have a professional do so. Highly recommend this place. I'll see you next year. Thanks read more

LibertyTax has been really great in service, professional attitude and friendliness. I had some difficult things to work out and they quickly and competently solved all my problems. Their staff is courteous and welcoming, especially the manager, Jay. I'll be doing my taxes with this office from now on. Thanks LibertyTax! read more

I just got my taxes done with my husband here today. They were very professional and got the job done. I really appreciate the time they took to make sure everything was accurate. We even had our 10 month old son with us. The whole time process exceeded my expectations. And they made sure we got a great amount back. read more