We were trying to book a trip to Italy. We left them a message since they were closed for a week…read more We never received a return call so I guess they had no interest in our business. We booked the trip with another travel agent.

First let me start by saying I cannot recommend Carol and her team at Farnesi Travel enough. We…read morewere originally planning to go to Italy last year but after postponing our wedding due to the pandemic and Italy shutting down, Carol and her team were so professional and helpful with rescheduling. Fast forward to planning our new honeymoon this spring and we decided on Tahiti with stays in Moorea and Bora Bora. Carol was able to keep our new trip within our original budget which was a huge plus. We opted to spend the little bit of extra money on trip insurance with everything going on and it paid off big time. When we arrived in Tahiti we ran into some issues with this wonderful pandemic going around. Thank god we had not only the trip insurance but Carol and her team as well. They stayed in constant contact with us despite us being 6 hours behind. She was able to transfer our reservation from our Bora Bora stay to extend our stay in Moorea due to some travel restrictions. She constantly reassured us everything was going to be fine through the most stressful week of our lives which was probably the best aspect of having her as our travel agent. Carol and her team at Farnesi Travel worked non stop and were in constant contact with us, the hotel, the airline and other contacts to make sure we had what we needed for not only our stay but to get home as well. We seriously cannot thank Carol enough. She was a god send. If you've ever thought about buying trip insurance I can tell you first hand it is worth every penny. We will be buying it for every future trip we plan. If you've ever thought about using a travel agency, Farnesi Travel is who you need to use hands down. They have made us customers for life.

The only reason I went to a travel agency was because I was planning a group trip. Unfortunately…read morethe travel agent and I were never on the same page from the very beginning. Instead of telling me straight forward answers I would get very round about answers in return, which was really frustrating. I always had to wait a while for confirmations, phone calls and papers to sign. We booked our own flights through the internet, so that went smoothly. The overall price was very reasonable though and the hotel was great but, I was happy to end communication back and forth with this travel agency.

With all the information available on the internet, I hesitated to even go to a travel agency to…read moreplan our European vacation. I am so glad I visited Rosenbluth Vacations and spoke to Donna Wurst. Her knowledge of the areas was invaluable. She recommended a hotel in London where she had personal experience and said she would contact them to let them know we were coming. The hotel was lovely and the staff treated us exceptionally. The manager greeted us and wanted to make sure we were totally happy. I never would have located this hotel online nor received the personal service. Donna set up transportation for us and made other recommendations as well as information/rates about insuring our vacation. I supplemented all the information provided by Donna with online searches. The result was a perfect vacation. Believe me it is well worth the time to consult Rosenbluth. They will provide as much assistance as you want/need.

In my interaction with Georgiann I was left completely unsatisfied. Throughout the entire…read moreinteraction, she was rude, brash, did provide accurate information, and was completely unprofessional. I would not recommend Georgiann or Custom Travel Services to anyone.

I never used a travel agent when booking my vacations, but I'm sure glad I started! I was referred…read moreto Georgiann at Custom Travel by a friend of the family, and I can't believe I booked flights and hotel/resort stays without her help! All I have to do is tell Georgiann what I want and she goes out of her way to make sure it's done. I have referred my brother and his girlfriend to Georgiann, and they had very specific requests and Georgiann was able to meet and exceed their expectations. When they came back they told me how perfect everything on their trip was. I would never think to book a vacation without going through Custom Travel Service!! I would not be referring friends and family to Georgiann unless I trusted her and her ability to book the perfect vacation. Thank you Georgiann!!!

This travel agency has been here for quit some time and this would be our 3rd time using them (our…read morefamily has used them a few times too!) They are very detailed when explaining everything from flights to hotels to any extra charges that may be associated with your chosen packages. We've booked a tour though China with them and is booking one for Japan now. They can also arrange for a bus to take you to and from the airport (in our case Newark) for an additional charge. And most importantly, they are very friendly and patient with my millions of questions!

This agency was super friendly very helpful with getting my visa to China and had the best rates…read more Thankful that they made it so easy. Tried getting one on my own and it was super confusing. Fantastic friendly staff!!! Thank you guys for all your help. Will definitely use them again!!!

Paula was wonderful to work with. I knew from the beginning that no matter what happened, this was…read moregoing to be a great trip! Paula was there for us when our flights were delayed and to answer any questions along the way. I highly recommend her!

Dawn & Paula were great to work with while planning our vacation to Aruba. Dawn's assistance made…read moreour much needed get away stress free. I recommend using a travel agent especially if you are not familiar with the location to ensure the logistics are handled properly. We recommend Boscov's Travel agency.

We just got home from the Viking Romantic Danube cruise. It was wonderful. Our travel agent,…read moreChelsea Lebeda, was so helpful in making all of our arrangements. We really appreciated her help in being prepared as to what would be expected of us while passing through Heathrow airport in London. We also really appreciate all her assistance in picking our excursions. Thanks Chelsea for all your assistance. It truly was the trip of a lifetime.

Viking Romantic Danube river cruise early November, 2025 was a wonderful experience. The Danube…read moretakes you to Germany (Great History), Gorgeous Vienna in Austria with several day stopover (Salzburg tour was highlight; Sound of Music sites, anyone?), and fabulous Budapest in Hungary where we were very happy that we added several post trip days! Tours were fantastic and Viking service was, as always, above expectations. We found out why Viking has so many repeat customers. This is our 3rd Viking river-cruise and we have already booked 2 more cruises with Viking. Steve Umstead is our long time trusted agent who goes the extra mile to ensure a great trip from start to finish. He oversees the extra details you may not know to ask about. I fully recommend Steve at Berwick Travel, Viking cruises, and have loved our trips to: Paris/Normandy, Elba River for Prague to Berlin, and Danube. You will love these trips!

Personalized service, years of travel experience, always just a phone call away. We have traveled…read moreextensively with Bon Voyage Travel for many many years. It is always so nice to have a "real" person to talk with who knows all the the details of your travel plans. 24 hour a day service, just a phone call away from our home or during our travel experience.

From the owner: We book all types of travel. We offer 25 hour service. We look for the least expensive packages…read morefor your trips.

Booked vacation travel through Cathy. She did an amazing job in researching all options, getting…read morethe best deals, consulting with us, then making final arrangements. She even checked up with us during the trip to make sure everything was going well! Great customer service! Five stars! These days it's hard to find someone with such attention to detail as Town Place T&C. Thanks for an amazing trip!!!

Town Place is awesome! I'd never used a travel agent before them and now I'm hooked. My husband and…read moreI used Jim and his crew to book our honeymoon and had an amazing time with zero stress! We've also traveled to Europe with their help and have always had nothing but exemplary service. I always recommend them to friends who are stressing over travel, do yourself a favor and let them take over the stress so you can relax on vacation :)

Zero stars. He is such a terrible travel agent and cost me an extra $10,000 on our recent trip to…read moreSicily. Our original flight on ITA for myself and my three children was canceled. I was never contacted by the airline because they had no contact information at all for me. They only had Michael's contact information and he was conveniently out of the country at the time. It cost me $5000 for new tickets for the four of us to fly from a different city a day later. Our return tickets were then canceled by the airline and I spent the entire trip trying to get them reinstated. He didn't care to help me and actually sent me an email stating I "am ungrateful. You need to get your act together." So I spent another $5000 getting back to the US on my own. It was a very stressful trip and he did not do his job. And then he had the nerve to blame me for all the problems.

Zero stars. He is such a terrible travel agent and cost me an extra $10,000 on our recent trip to…read moreSicily. Our original flight on ITA for myself and my three children was canceled. I was never contacted by the airline because they had no contact information at all for me. They only had Michael's contact information and he was conveniently out of the country at the time. It cost me $5000 for new tickets for the four of us to fly from a different city a day later. The return tickets were then canceled by the airline and I spent the entire trip trying to get them reinstated when he didn't care to help me. He actually sent me an email stating I "am ungrateful. You need to get your act together." So I spent another $5000 getting back to the US on my own. It was a very stressful trip and he did not do his job. He also didn't purchase trip insurance as requested. And then he had the nerve to blame me for all the problems.

Deanna and Jason are the BEST. every vacation I have planned with them has been wonderful…read more Attention to details, upgrades, insurance, and great travel tips. save yourself time surfing fot deals and call. From Mexico all the way to Africa they will take care of your every need.

The absolute WORST experience I've EVER had traveling in my life...and I'm 60. I booked a cruise on…read moreMSC a few weeks in advance for my anniversary and wife's bday the following day. I explained to the agent (Deanna) that my passport had expired but I was going to the Bahamas and she said that as long as I was leaving from a US port, my military (real ID) would suffice to board. My wife, daughter and I left our home at 4am to take a 8am flight, hoping to avoid any problems with the gov't shutdowns and constant cancelled flights. Everything went as planned until we went all the way to Florida from PA to be told that I couldn't board because I didn't have my BIRTH CERTIFICATE!!!! I have 7 forms of identification from State AND Federal sources and we were told it wouldn't suffice to board. At which my wife, 6yr old daughter and myself had to have a return flight home arriving almost midnight the following day! I called and spoke to that agent on 4 occasions after booking and paying for this trip just to SPECIFICALLY ASK if what I was taking as ID was enough. And each time she said it was. I insured the trip (thank God) but it was the most humiliating, embarrassing moment I've ever had traveling. The staff at the MSC embarkation terminal had a thrill turning myself and other passengers away. No care, no concern, even for elderly people. There were other people there with the same problem ironically. Needless to say I will NEVER use this agency again. The communication and obviously "TRAINING" is below standard and this stuff is too expensive to be treated this way. Steer clear of R5 travel agency in Maple Shade Nj, they're friendly as hell until you're payed and booked, than you're nothing and your trip is nothing. Beware.