While the technician and customer service were great I would not use them again. Just get some…read moreolive oil and a comb. If you need extra assistant go to a lice clinic.

Confirmed appointment for urgent lice treatment, but then no-showed. Meanwhile I canceled an…read morealternative appointment (in favor of them coming to our house) and then when I called, I was on hold for 20 minutes and they "tried" to find another technician. Their incompetence resulted in having to wait an extra day for treatment, furthering the infection. I would NEVER use them.

I'm a teacher in a preschool. Are school was having quite a few children with lice so my Director…read morecalled out lice happens. They check all the children and staff hairs. They were kind, patient and knowledgeable. Nancy found nits, then she treated my hair, she explained to me what to do when I go home. I couldn't thank Nancy enough. I would highly recommend this company. Thank you so much ...

Five+ stars, highest recommendation! We received absolutely wonderful, calm, deeply knowledgeable…read morecare from start to finish that put our minds (and scalps) at ease. Jen was thorough, efficient, and helped us understand all of the nits and bolts. ;) She inspired great confidence. If we ever have a problem again, we will definitely call Lice Happens.

Amy was amazing to work with. My wife was concerned that the family had lice and after some…read moresearching, I found Amy. She was very responsive and was able to come same day. Amy was very friendly and professional. She gave us some lice education for the future. If we ever (we hope we don't but with our kids in school, always a high chance) we will contact her in the future.

Amazing job removing my lice! It worked amazingly well and the brush felt so good to!! She was SO…read morenice ! So sweet even did a game with me.

If I could give them more than 5 stars I would! Autumn was AWESOME and de-loused everyone in a…read morecouple hours. This was our first experience with the disgusting creatures and god willing, our last. Very patient with kids (bring the iPad!) and pain free with no harsh chemical smells. Love the process of heat treating, combing, then an oil finisher. Great tips for the household and they also sell some products to help prevent them again (who knew they don't like peppermint?!). Facility was neat and clean and looked like a regular salon. Expensive but well worth it. They offer a 30-day guarantee if all members of the household are checked.

i have never left a bad review before but this one is totally warranted. DO NOT GO TO ROCKVILLE…read more spend your money with lice happens instead. We just had the worst experience. I drove 3 children home from the beach in order to make our 5 pm appt after my brother told me the falls church location was amazing so i thought i would try the rockville because it was on our way home. I communicated via text with a representative around 12 pm, paid the deposit (25.00 for 4 of us) and I told them via text that 3 of us had confirmed lice and that we did not want to spend 4 hours there so if they could give us 2 people that would be amazing. They said there would be ample time. When we got there I asked the second lady who worked there if she could help us and do some of the treatment for 2 of us and she said sure she had extra time. At the same time 2 other clients were in there for a lice check and when it was confirmed they had lice - i heard the woman who was going to be working on us say that they were full for the night and they were told there was nothing available till tomorrow. When i told the first woman who was assigned to us that the second woman offered to help do some of us she then called her manager who booked the 2 other people (without them paying a new deposit). At the same time the woman started on my nephew. I said i would do 2 kids and leave before the other 2 because it was going to take at least 3 hours for 2 of us. We got there at 5 pm after driving 3 hours to get there and cutting our beach vacation short. Long story short they halted work because i threatened to dispute the charge (for the 2 that weren't going to be seen) and told me i had to wait for the local manager, Amelia to come in. It took her 12 minutes or more to get there and then another 7 minutes to finish a phone call before she came in. All the while no work was happening on my nephew who they had already found lice on at the clinic. At that point i explained to her calmly what happened and she said their policy is not to split families. I told her i was willing to pay extra and this was an unusual circumstance since we already had 3 identified cases and they literally gave away the open appointments after i had asked for them (first at 12 PM and again when i got there at 5 pm). She was very rude and told me i didn't know what i was talking about and thats not their policy. I explained to her the reason i didn't want to be there for 4 hours (everyone was tired and all of the children had to wait for everyone to be done) and I told her she could have offered to do one of us herself. She said she could have but wasn't going to. She then accused. me of yelling at her I was not yelling and then she asked us to leave the clinic. WORST EXPERIENCE EVER WITH THE SUPERVISOR AMELIA. Sydney and the other woman were lovely and very kind and seemed to be overwhelmed by their day. DO NOT GO. TERRIBLE CUSTOMER SERVICE. And i had heard this from a friend but it was even worse then she told me.

We have come to Lice Clinics of America multiple times and they have been beyond amazing. They have…read morebeen so nice and kind and patient with our kids. We cannot recommend them enough!

If you have tight coily hair, I do not recommend going unless youve straightened your hair. I cut…read moreand combed my hair before going. Because of my tight curls and dryness of my hair, they only did the double heat treatment. I installed braids. While my kids have seemingly been in the clear, I worry that since the nits didnt get combed out, I have an issue again. For Black ppl seeking trtmt, I suggest making sure your hair is properly moisturized (not freshly shampoo'd and conditioned free of product) and straightened so the nit comb can be used. I thought the white specs was my hair follicle but after taking a braid out, i saw it along my hair strands. I wont know if its nits until i take them out

Lauren is the best of the best! Don't waste your money going anywhere else. We made the mistake of…read moregoing to Lice Clinics of America since Lauren was out of town when we discovered lice. I ended up being the only one with lice and had their full heat treatment. Long story short, I didn't trust that I was the only one with lice. Adults don't get lice without getting it from their children! I called Lauren when she returned and sure enough, I still had 10 viable nits left and one of my daughters had many nits in her hair! I wouldn't trust anyone else with lice removal. Lauren and her daughter are the OG!

My sister took my daughter there and we didn't feel comfortable at all. My niece was in tears of…read morehow much she pulled her hair . The place is very clean but the owner was very rough . I will never recommend her for anyone

This business was very expensive. I made the mistake of not locking in the price (with email or…read moretext confirmation) before they came to my home. I was told it would be $100 per person for a total of $200 for treating long, thick hair for lice/nits. Instead on the spot it was charged $250 per person for a total of $500. I tried to dispute it, but I was told the price I was charged was the correct price. The fee to come to my home ($125) was also a little higher than quoted ($100) on the phone. They knew the distance to my home. On the other hand Adrian and her team were very nice and professional. They did a very good job and were knowledgeable. I do recommend the business, but make sure you lock in the price with email or text confirmation before they come to your home so that it is not changed.

Adrienne is THE expert when it comes to lice. Our school has had multiple outbreaks and when we had…read moreour first encounter with lice, Adrienne came recommended by a friend. She was easy to communicate with via text and came over that same day. She schooled us on lice FAQs and we are now well equipped to handle another lice issue in the future. She is the best, don' hesitate to call her.

I didn't know lice salons were a thing and was bracing myself for a long evening of smelly shampoo,…read morea fine toothed comb, and a whiny child. Found HeadLice911 on google and thank god I did! Super friendly and made an appointment right away. They explained everything really well and gave us instructions for home with solutions to apply to make sure they don't come back. They have toys and a tv to keep the kids entertained during the process. Very thorough and professional, and I'm way more confident that my daughter is fully de-loused than if I had done it myself. Totally worth the cost, especially since apparently my daughter has had lice for a month and we had no idea - so there were a lot of eggs to remove.

Nobody wants to find head lice in their kids head. Don't waste your time with the pharmacy…read moretreatments. Just go here, get your treatment and follow their protocol. They are friendly and knowledgeable.

Lice Clinics of America - Alexandria provided excellent care for my daughter and me. After an…read moreat-home treatment and daily combing for three days I finally decided to make the call. I asked for a same-day appointment and they were able to accept us within an hour. I was worried that my daughter would complain about the heat but she did not, the treatment was thorough, gentle, and very professionally managed. I decided to purchase the oil and shampoo for use at home out of an abundance of caution. I feel that we now have the guidance and tools needed to stay in the clear. Thank you for your help and relieving us of this stressor! I highly recommend Lice Clinics of America - Alexandria.

Sonny saved our Christmas! We called right before they were scheduled to close on Christmas Eve and…read morehe got us in, checked the whole family, treated our son, and we all left with a preventative oil treatment. Kids somehow even had a good time? Thorough, thoughtful, and wonderful "bedside" manner. We are so grateful.