I scheduled a branch appointment for a name change. Per the email confirmation, I was to proceed to…read morethe customer service desk upon my arrival. I did not see any area labeled as such. There was a desk dedicated to those with Drive Test appointments, but that was it. I went to that unmanned desk and noticed a representative/supervisor standing nearby. She saw me but didn't acknowledge me. Other reps were looking at me as well, but none of them attempted to assist me, as they were assisting other customers. I moved down, behind the customer that was being helped by a rep and the supervisory person. I hated standing behind that individual conducting personal business, but I didn't see any other way to get the supervisor's attention. She continued to ignore me until I said, "Excuse me." From that point forward, the interaction was perfection. She asked what type of appointment I had and called for the next available CSR (customer service representative). A few moments later, a nearby rep stated that she was almost finished, to which the supervisor responded something to the effect of, you have to slow down, "I'm only one person." That's when I noticed the banner stating that they were hiring. I snapped a photo for my daughter to apply. The rep clarified that she didn't need help, but that she would be the next available CSR! Shortly thereafter, I was called up for my appointment. The name change was smooth and required minimal documents. They also updated my voter registration and offered to renew my vehicle registration at that time as well. Once I sat down, I was done within 10-15 minutes. The initial interaction was a little off-putting, but ultimately, they got me taken care of quickly and efficiently.

We came for my daughters driving test. I give it 4 stars because whomever the "greeter" was that…read moremorning wasn't the most helpful. Even when we told her we were there for a driving test, she didn't even let us know there was a special area to go to. We had to find it ourselves. There is enough attendants working that the line seemed to move pretty swiftly and smoothly.

We went in to get my husband's address updated. Wait time was maybe 5 minutes and we had the…read moresweetest woman, Alicia, helping us. We were in and out in probably 20 minutes! The experience was very fast and painless. Best BMV I've been to and Alicia is the best!

I went to the BMV to update my license and got Shania... I have never felt so belittled in a…read moresituation before. I had absolutely nothing to change. This should've been such an easy time for me going there. However, I was seriously shaking with how disrespectful the worker was to me. She wouldn't look me in my eyes while I was bending down doing my eye exam, she had a man come and stand directly behind me to get his photo done. Then when it came time for my photo, she had a very shitty attitude and kept telling me my hair was in my face. My hair was behind my ears. She then Just took my picture while I was in the middle of asking her if the hair was OK behind my ears. I don't know what this worker had against me. I'm going to be calling to complain about her as well. I've just never dealt with this rude of customer service whenever I myself didn't have a attitude / wasn't being difficult.

I was in and out in less than 15 minutes! The staff has always been pleasant to work with and all…read moremy issues are resolved. This particular time I needed to change my address which meant i had to go in to a local office instead of completing online. They have a number ticket system in addition to booking appointments. I was number 180 and they called 177 when I walked in - so I knew it wouldn't be long. I was able to get all my transactions completed at once and very quickly. From growing up in Nevada where the DMV there is the bane of everyone's existence - this is always a welcomed surprise that it doesn't take long her in Indiana!

Absolutely disrespectful service, unprofessional did not answer questions when asked. Then I pay…read morefor a specialty plate and almost 700 dollars later my plate never shows up and I have to sit on hold for 30 minutes to make sure they do their job correctly. Not to mention they never put the request for my title in properly. After 6 months of trying to get my plate, 3 paper plates ripping off my car, 4 trips , and 2 phone calls I am truly hoping this is the last time I have to deal with this place. This is just another reason why I will be making sure I move out of this sorry boring state!

The worst experience ever this is my 1st review ever for any company and it was needed , seriously…read morethe workers are not informed at all! Every person I dealt with had something different to say, just to realize I had all the correct information the very 1st time, I had to come back 3 times on a Friday and still did not get what was needed on something very simple! "black man in America " I feel as this was more of a hatred act honestly!!!

I e recently purchased a new car and BOTH times I've come to this BMV location they have been…read moreprofessional, welcoming, quick (but not in a pushy feeling, but efficient), insightful and overall kind. Overall, great and helpful staff. Your experience should be great as long as you as the driver or future driver have everything necessary for your specific visit

I see why my mom loved coming here Located right past…read moreTim's, in the plaza there by Speedway. I got there early to beat the rush and there was a small line during a cold rainy morning. While waiting, closer to opening time, 2 women came out to divide the lines between testing and other matters. They came around to verify what each person was coming in for to determine if they had everything that was needed before even entering the building. When you came in, you were provided with a ticket and a counter to go to by a staff member to get things started. My agent was professional, nice and friendly. They staff worked as one, communicating what they needed and at times already anticipating what was going to happen to get whatever was needed done. I was there as most would say 30 minutes or less because I had several things I needed to do but trust if you need anything else, it's a quick in and out. The place is clean yet small. There's less waiting seating than there is work stations so that lets you know they mean to get you in and out. Definitely go here if you want to be treated kindly with no fuss or hassle with your time in consideration.

yo Ryan is the goat. He was super helpful in replacing my missing driver's license. Stopped here…read morefrom out of town and they were way more helpful than my local branch.

This BMV is clean, large, plenty of seating, and has lots of knowledgeable employees that are…read morefriendly and helpful. It's rare to have to wait more than 10 minutes at this location. Go during the off peak times and you might be the only customer in the place, ha.

I just met the most amazing and wonderful CSR2 .. her name is Audrianna and her service to…read morehumanity is beyond exemplary ~ service to others is service to God and she is THE GREATEST OF ALL TIME | She won't let me take a photo of her but I took the most authentic photo OH BOY

Busy Busy Busy taking care of Indy. Closed on Sunday and…read moreMonday Tuesday is a popular day for our BMV Team. I waited 1 hour and showed up early but the line stretched around the building. Getting a new DL is an easy transaction but you don't get it on site. They send it to you via Mail. Everyone was polite, courteous and focused. Sanitizing after each customer is routine.

I love when coming to the BMV is fast and easy. I've been to this location a few times and have…read morebeen pleased. My son got his license from here, got a temp tag replaced, and I also registered/plated a vehicle. Each time it went very smooth. This location is easily visible and has parking out front. We are always greeted at the entrance. To get a ticket is easy. Inside appeared clean and had plenty seating. Virginia helped with getting my son's license and temp tag. She was very friendly. Daniel was the person that helped get my vehicle plated/ registered. us, and he provided excellent customer service, he was a pleasure to work with. I wanted to the black out plates and he quoted my registration for 2 years telling me that would save money as I'd only be charged $45 one time for the black out plates (usually if you have special plates you have to pay every year with registration). I was appreciative that he shared this information with me as I'm always looking for ways to save money and went with this option. The whole process took about 20 minutes. I was very pleased with this visit and the outcome.

Updating my last review to say this place has still got it going on. Yes, ladies and gents, five…read morestars for a BMV. Five stars for the staff member named Katelynn who appears to appreciate efficiency and getting down to business as much as I do. We arrived both needing to renew or licenses at lunch time and were in and out in no more than fifteen minutes. Hard to complain about that, right? If you're dreading your next BMV visit, make this your location and you won't be disappointed.

The first time I went here the service was pretty nice and fast. I thought this the branch I could…read morego to after moving to another city. I was surely mistaken today! I had my number called (By Kris: Manager) along with another individual who had a ticket as well. Since that persons number was ahead of mines I sat and waited beside them. Thinking someone was going to help me, nobody did. I had my ticket and ID in hand. After I noticed other numbers were called and nobody called my number out. Thats when I said my number out loud.(Just so I cant keep getting ignored). The manager ignored my statement and another female beside her (Sierra) told me she can help me. I waited a few more minutes. Until the lady who originally was suppose to take me takes other tickets. So now Im waiting on her to get finished because Kris was too good to take me. Just to throw out there, I've been to the BMV all throughout Indiana and this service was never this bad. So when speaking to Sierra, she started off okay until her mood changed because I didn't understand how an expired plate worked. (They were denying me a temporary plate until my tag came in the mail). I just didn't want to be pulled over. Sierra's service became terrible as she raises her voice at me for no particular reason. So she switched me over to the manager, who automatically starts to help others after I was seated in front of her. So I waited some more!! I truly hated how they were trying to deny me service because of My presence? My skin color? My look? I don't know, but both were constantly rude and taking care of other customers needs instead of asking me what I needed. Somebody needs to fix this issue.

I went to Nora License Branch on North Merdian and was pleasantly surprised as to the cleanliness,…read moreprofessionalism and the wait time was under 10 minutes

I HIGHLY recommend this particular branch of the BMV. Why this one, well it's because they know…read morewhat they're doing and they actually care about customer service. I originally went to the Speedway branch where they were charging me $65 for a service and I wasn't prepared for that I had figured it would just be a few dollars. I left to go get more money and ended up at this branch afterward. This branch got it right and I only owed $1! There's much to be said for customer service and a happy customer service representative. Thank you!

Amanda was the best !!! Wait less than 5 minutes... Amanda…read moregreeted my husband & I with kindness & to meet our reason for being there . Definitely on top of her game .. while smiling the whole time . She was knowledgeable Of all things BMV . In & out in less that 20 minutes. Wonderful improvements with Plainfield's office of the BMV! I would do it all again ... Great Service !